Shiawassee County Vacations & Trips from $997

I booked 2 days and the 2nd night, my partner and I had to work 3rd shift, so I requested a late check out of 1pm and told that would not be an issue. I received a call at 11:45 AM from the management telling me it wasn't ok and if I wasn't out by 12:30 I'd be charged. I'm a disabled full time wheelchair user, so it takes me a long time to get ready. So, I had to wake my partner up and we had to find a way to basically do the impossible or be charged even though the staff made the mistake and not us. I had planned on coming back due to the property and location being good but I doubt that will happen now. Extremely extremely unprofessional and rude. Absolutely and unequivocally unacceptable behavior from any hospitality business.

In room instant coffee is terrible.

We recently stayed at Hilton Garden Inn Lansing West and had mixed feelings about the experience. At first glance, the hotel and room appeared clean and well maintained. The common areas were presentable, and the room initially gave a positive impression. Unfortunately, that impression changed when I went to take a shower. I found a used bar of soap left behind on a shower ledge that clearly had not been wiped down between guests. Even more concerning, the shower floor was extremely slippery. Not only did this raise questions about the cleanliness of the shower, but it also felt like a safety hazard. Finding evidence that the bathroom had not been thoroughly cleaned made it difficult to feel confident about the overall cleanliness of the room. While the hotel appears nice on the surface, attention to housekeeping details is critical, especially in areas that directly affect guest safety and hygiene. I hope management addresses these issues, as the property otherwise has potential. A more thorough cleaning process would go a long way toward improving the guest experience.

10/10 all around experience

Clean, friendly staff. Breakfast buffet not great, but worth online bundle price