No tv remote in the room. The sink in the bathroom was blocked. On checking in was asked why we had a quad triple room as there was only 2 of us and they had to be shown there was only 2 of us not 4. The entrance is beautiful. The rooms lack attention.
Maureen
2024 年 5 月入住 2 晚
8/10 还可以
Françoise
与配偶出行
2024 年 4 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
bon emplacement, accueil agréable, nombreux choix au restaurant
Françoise
2024 年 4 月入住 3 晚
2/10 糟糕
Amin
与家人出行
2024 年 4 月 2 日
满意:清洁度
不满意:员工和服务、住宿条件和设施、客房舒适度
Worst All-inclusive ever
They should reduce the starts to one. I can write a small book about the bad experiences we had but let me list some that comes to my mind. First their address is even written wrongly in Hotels.com after driving around and using the search in Google Map we found the hotel. when we informed the reception about the issue, he said Google is your friend ! We received only one card for the room even we were 3 persons and they dont give more. There is only one single soap in the bathroom and the washing liquid wich is 4 in one (shampoo, handwashm bodywash and balsam) is mixed with water! You need to pay deposit in Tunis Dinar (dont accept EU or USD) for beach towels and the room TV control! The "All inclusive" its not really All inclusive, you need to pay for all alcoholic beverages. The entertainment machines such as table ice hockey can eat your money and they just tell you it has a problem. The beach is full of plastic garbages and some spiky things goes to your foot. The food tastes very bad and I really suggest they need to change their head chef. such a large hotel doesnt have a single iron and they dont lend it to. There was one elevator and 8 floors (do the math with the waiting time) the entertainment at nights is given to super amatuer employees. There is a guy who is employee of the hotel and tries to sell you Pirate ship exusrion with dolphines and belly dance... We didnt see any dolphines and there were no belly dancer.
Amin
2024 年 3 月入住 4 晚
2/10 糟糕
Abbas
与家人出行
2024 年 4 月 1 日
不满意:员工和服务,清洁度
Be prepared
Staff are not service minded and you need to spend time to solve issues. I booked a family room with see view but we got room facing the street! Booked all-inclusive but had to pay for alcoholic beverages or cocktails. The food was just ok and not so good quality!
Abbas
2024 年 3 月入住 4 晚
2/10 糟糕
Rayane
2024 年 3 月 9 日
不满意:清洁度、员工和服务、住宿条件和设施
Rayane
2024 年 3 月入住 1 晚
6/10 一般
Dalsooz
2024 年 2 月 26 日
Dalsooz
2024 年 2 月入住 2 晚
8/10 还可以
Mohamed
2024 年 2 月 23 日
Mohamed
2024 年 2 月入住 2 晚
10/10 超赞
Hiba
与家人出行
2024 年 2 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Séjour agréable
Accueil, service de restauration, literie impeccable divers services disponibles ( halte garderie salle de sport...) Personnel bienveillant.
Hôtel sympathique emplacement parfait en plein centre de Sousse.
Il est temps de rafraîchir l'hôtel et certains meubles ( chambre) sinon dans l'ensemble chambre agréable, veuiller sur la propreté+++
Hiba
2024 年 2 月入住 2 晚
2/10 糟糕
真实旅客
2024 年 2 月 17 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Well equipped and affordable hotel but...
The hotel is well located and very affordable but the receptionist is the worse receptionist I have ever seen in my life. Slow and unprofessional. Many clients are standing or asked to wait for 30/45 minutes until he found the reservation. Despite confirmation from Expedia showed by many of them...he is not not busy but he asked customers to be patient for 45 minutes...other hotels in Sousse provide an email address and ask customers to forward confirmation received by emails to the email address... elsewhere in Sousse, the check In is fast. He gives a bad image of an hotel despite working for an hotel which is well located, very affordable and well equipped...customer service is the only star making an hotel shining!
真实旅客
2024 年 2 月入住 1 晚
6/10 一般
真实旅客
2024 年 2 月 11 日
满意:客房舒适度,住宿条件和设施
不满意:员工和服务
Everything great except customer service level
The hotel is very well located, very affordable, offering all amenities you would think of...the only issue is with the very very poor customer service level, from the parking to the receptionist via employees working in the restaurant...such a waste as the hotel is very well equipped and very affordable
真实旅客
2024 年 2 月入住 1 晚
6/10 一般
Mohamed
2024 年 2 月 2 日
Mohamed
2023 年 12 月入住 1 晚
2/10 糟糕
ala Eddine
2024 年 1 月 28 日
不满意:员工和服务
ala Eddine
2024 年 1 月入住 1 晚
6/10 一般
ANDREA
商务旅客
2024 年 1 月 27 日
满意:客房舒适度
ANDREA
2024 年 1 月入住 1 晚
2/10 糟糕
Mehdi
2024 年 1 月 26 日
不满意:员工和服务、服务设施、住宿条件和设施
Please don’t choice this hotel it’s terrible choice