酒吧（店内）
查看供应情况

关于新地点饭店的点评

4 out of 5
新地点饭店
Shirrell Heath, Southampton, England

点评

8.4

很好

10 分 - 超赞。482 条好评，共有 1002 条点评" "
8 分 - 还可以。329 条好评，共有 1002 条点评" "
6 分 - 一般。116 条好评，共有 1002 条点评" "
4 分 - 很差。54 条好评，共有 1002 条点评" "
2 分 - 糟糕。21 条好评，共有 1002 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Alison

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here for one night before going on a cruise from Southampton. It was a perfect place to stay for 1 or 2 nights and we would book it again if we cruised from Southampton again. The accommodation is situated in small chalet like buildings in the beautiful grounds of the main house. The rooms are clean and modern with everything you need for a short stay. There were no drawers in the room (only a wardrobe) but as we were only staying 1 night and not wanting to unpack, this was absolutely fine for us. There us no mini fridge. Thus would have been useful for our water and a few cild drinks we had but, again, not essential for 1 night. Breakfast is served in rhe main house in a beautiful restaurant which serves dinner on an evening and there is also a lovely cosy bar in the main house which serves bar meals. The gounds are lovely with a walking trail around the edges through the woods. The staff were lovely and friendly and very helpful. This is the perfect overnight stay if you want a more luxurious country house environment and surroundings but with cheaper "Travelodge" prices (rooms are well priced as they are not in the main house). We would book again and may book w nights next time to explore the surrounding area.
2024 年 4 月入住 1 晚
General Manager 于 2024 年 5 月 8 日 的回复
Thank you for choosing to stay with us before your cruise from Southampton. We are delighted to hear that you found our accommodation in the chalet-like buildings surrounded by beautiful grounds to your liking. We appreciate your feedback regarding the room amenities and will take it into consideration. At New Place, we aim to offer a comfortable and pleasant stay for our guests. It's great to know that you enjoyed our breakfast service and the cozy bar in the main house. Our team is dedicated to providing excellent service, and we are pleased to hear that they were lovely, friendly, and helpful during your stay. Should your travels bring you back to the area, we would be honored to host you again for a longer stay to explore the surroundings further. Thank you once again for your kind words.

10/10 超赞

lisa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Best regards, New Place 于 2024 年 4 月 30 日 的回复
thank you for your review.

10/10 超赞

Harry

与配偶出行
满意：住宿条件和设施，员工和服务
From check in to check out, the service provided was excellent. The staff were ever helpful and couldn’t do enough to ensure we had a pleasant stay. The food options ranged from exceptional restaurant to bar snacks, all of which were delicious. The ‘sports facilities’ were limited but more than adequate. Lovely walk around the estate. We will definitely return.
2024 年 4 月入住 1 晚
Best regards, New Place 于 2024 年 4 月 28 日 的回复
Dear Harry,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the excellent service provided by our staff and the delicious food options at our restaurant and bar. We appreciate your kind words regarding the lovely walk around the estate. We look forward to welcoming you back in the future.

8/10 还可以

Martin

满意：清洁度、员工和服务、住宿条件和设施
Friendly staff and good food.
2024 年 4 月入住 1 晚
Kind Regards John 于 2024 年 4 月 20 日 的回复
Dear Martin, thank you for your kind words about our friendly staff and delicious food. We are delighted you enjoyed your experience at New Place. We look forward to welcoming you back soon.

6/10 一般

Sophie

不满意：住宿条件和设施
2024 年 4 月入住 2 晚
Kind Regards John 于 2024 年 4 月 20 日 的回复
thank you for your review.

10/10 超赞

Bill

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The setting and surrounding area is very nice with easy access to the local towns and cities.
2024 年 4 月入住 2 晚
Kind Regards John 于 2024 年 4 月 17 日 的回复
Thank you for your review.

8/10 还可以

Susan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved four-night stay at New Place. It's an impressive house, great swimming pool, beautiful walk through the woods. Good range of breakfast options. Friendly staff. The only point we didn't like was in our room with the lack of draw or shelf-space to put clothes. Not a single drawer and two tiny shelves in the wardrobe. This made it difficult to stow our clothes for the duration of our stay.
2024 年 4 月入住 4 晚
Kind Regards John 于 2024 年 4 月 17 日 的回复
Thank you for your review.

10/10 超赞

Helen

2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 30 日 的回复
thank you for your review.

6/10 一般

Lady D

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Kind Regards John 于 2024 年 4 月 12 日 的回复
thank you for your review.

8/10 还可以

Zhane

2024 年 3 月入住 2 晚
General Manager 于 2024 年 4 月 28 日 的回复
thank you for your review.

10/10 超赞

garry

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed enroute to Southampton Cruise Terminal. Nice quiet location. Easy check in easy parking. Lovely breakfast! Room recently refurbished. Corridor in accom blocks need refurbishing now. Enjoyed swimming pool and jacuzzi and sauna. Grounds and gardens beautifully looked after.
2024 年 3 月入住 1 晚
General Manager 于 2024 年 4 月 5 日 的回复
thank you for your review.

8/10 还可以

Keith

满意：员工和服务，清洁度
Lovey place great that dogs can stay
2024 年 3 月入住 2 晚
Kind Regards John 于 2024 年 5 月 8 日 的回复
Thank you for your review.

4/10 很差

Michael

与家人出行
不满意：住宿条件和设施，员工和服务
Didnt like being woken up to wet bed from leak in ceiling.
2024 年 3 月入住 1 晚
Best regards, New Place 于 2024 年 4 月 5 日 的回复
thank you for your review.

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is/was an English manor house in beautiful grounds. Wish I could have stayed longer
2024 年 3 月入住 1 晚
Kind Regards John 于 2024 年 4 月 5 日 的回复
thank you for your review.

6/10 一般

Linda

与配偶出行
满意：清洁度、员工和服务、服务设施
Good location, big room, safe, nice swimming pool, great value for money. Unfortunately let down as had no power in the room as fuse kept popping. Hotel were getting electrician to fix it.
2024 年 3 月入住 1 晚
Best regards, New Place 于 2024 年 4 月 5 日 的回复
thank you for your review.

6/10 一般

Natasha

2024 年 3 月入住 1 晚
Kind Regards John 于 2024 年 4 月 17 日 的回复
Thank you for your review.

10/10 超赞

Simon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great setting, historic breakfast room.
2024 年 3 月入住 2 晚
Kind Regards John 于 2024 年 3 月 14 日 的回复
Dear Simon, thank you for your kind words about our great setting and historic breakfast room. We are thrilled that you enjoyed your stay with us. Looking forward to welcoming you back soon. Best regards, New Place.

8/10 还可以

Morgan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, lovely bar area to relax in the evening with surprisingly good food. Room was a little dated and the gym was very basic, but for a short stay it was perfectly fine
Kind Regards John 于 2024 年 3 月 6 日 的回复
Dear Morgan, thank you for choosing New Place for your stay. We appreciate your kind words about our beautiful property and the lovely bar area. We understand that you found the room a little dated and the gym basic, but we're glad to hear that it was still suitable for your short stay. Your feedback is valuable to us. We hope to have the opportunity to welcome you back in the future. Best regards, New Place.

8/10 还可以

Emma

商务旅客
My room was very clean and comfortable. It was also quiet.
2024 年 2 月入住 1 晚
Kind Regards John 于 2024 年 2 月 25 日 的回复
thank you for your review.

8/10 还可以

Elouise

2024 年 2 月入住 1 晚
Kind Regards John 于 2024 年 3 月 21 日 的回复
thank you for your review

8/10 还可以

Ruth

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Kind Regards John 于 2024 年 2 月 25 日 的回复
thank you for your review.

10/10 超赞

James

2024 年 2 月入住 1 晚
Kind Regards John 于 2024 年 2 月 11 日 的回复
thank you for your rating.

10/10 超赞

PAUL

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really rather good
The leisure facilities are rather good with everything working well. The staff are friendly and efficient. Breakfast buffet was superb but I had to pay on check-in as not available on Hotels.com. The only let-down was the small room on the upper level in one of the blocks but what did I expect when paying such a low price? (Last time I stayed in 2020 I paid a little more and got a much nice ground level room.)
2024 年 2 月入住 1 晚
Kind Regards John 于 2024 年 2 月 11 日 的回复
Dear PAUL,Thank you for taking the time to share your feedback about your recent stay at New Place. We are glad to hear that you found our leisure facilities to be rather good and that everything was in working order. Our friendly and efficient staff are always committed to providing excellent service. It's also great to know that you enjoyed our superb breakfast buffet.We apologize for any inconvenience regarding the payment for breakfast on check-in. We appreciate your understanding and will take your feedback into account for future improvements. We understand that the size of your room on the upper level was not up to your expectations, especially compared to your previous stay. We appreciate your feedback and will consider it as we continue to enhance our guest experience.Thank you for choosing New Place. We look forward to welcoming you back soon.Best regards,New Place

8/10 还可以

Simon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Location
Clean, calm, comfortable stay.
Unusual stair carving.
Fabulous historic fireplace
Amazing ceiling in the breakfast room.
Great building.
2024 年 1 月入住 2 晚
Kind Regards John 于 2024 年 1 月 31 日 的回复
thank you for your review.

8/10 还可以

John

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful location and grounds. Lovely old restored manor house.
2024 年 1 月入住 3 晚
Kind Regards John 于 2024 年 1 月 27 日 的回复
thank you for your review.

6/10 一般

Chrisoula

Did not think the facilities were good for disabled people
2024 年 1 月入住 1 晚
Kind Regards John 于 2024 年 1 月 10 日 的回复
Dear Chrisoula, thank you for your feedback. We apologize if our facilities did not meet your expectations regarding accessibility for disabled individuals. We appreciate your input and will take it into account as we strive to improve our services. Thank you for choosing New Place, and we hope to have the opportunity to welcome you back in the future.

8/10 还可以

H

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall, I had a good stay at New Place. The room was clean and comfortable, and the leisure facilities were good. My only criticism concerns the catering options, which are obscenely expensive for poor quality. A half-pint bottle of lemonade cost £3.75, which is absurd; a small chicken burger and some chips cost £22, and the chicken was badly overcooked; a ham sandwich (which I had assumed would be on good bread, but was in fact simply on sliced white bread) cost £12. The only chips available were 'chunky' chips, with no fries available at all. Further, I was disappointed at how limited the options were for room service. My time at the hotel coincided with the middle of a storm, and I didn't particularly want to have to brave the rain to go to the main hotel building for food. But upon calling (there was no room service menu in the room), I was told that the only options were pizza or a hamburger (with no cheese or other addons available). This was very disappointing considering how extensive the main restaurant menu is. In all, I enjoyed my stay, but I would hope that the hotel works on its menus and makes catering easier (and cheaper!) because it is currently unbelievably expensive for poor quality food.
2023 年 12 月入住 2 晚
Kind Regards John 于 2024 年 1 月 10 日 的回复
Thank you for your review, we will take the above feedback on board in regards to the drink and food prices.

10/10 超赞

Jolita

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 29 日 的回复
thank you for your review.

10/10 超赞

MATTHEW

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 27 日 的回复
Thank you for your review.

10/10 超赞

laura

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 24 日 的回复
Thank you for your review.

8/10 还可以

Christopher

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely atmosphere and staff
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 20 日 的回复
thank you for your review.

8/10 还可以

Mel

2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 20 日 的回复
thank you for your review.

10/10 超赞

Darko

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect place for holiday and wedding day
The room is enough fot 2 people, good service and very welcome staff
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 20 日 的回复
thank you for your review.

6/10 一般

Cindy

与配偶出行
满意：员工和服务，清洁度
It was an okay stay. We went there for my work xmas party. Room was hard to find as the one we were allocated was not in the actual manor house in the pictures. Barely any shower pressure and we had a bad sleep as we could hear some people leaving in the middle of the night pulling their suitcases and starting their car. The breakfast wasn't that tasty either. Overall, the staff were friendly, the place was clean and spacious but nothing special.
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 20 日 的回复
thank you for your review.

8/10 还可以

Gemma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Interesting place to stay, difficult to navigate without familiarity. There are signs for some things but these are not lit and more tricky in the dark. Room was comfortable once found and had usual amenities.
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 20 日 的回复
thank you for your review.

6/10 一般

Ken

2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 20 日 的回复
thank you for your review.

8/10 还可以

Michelle

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Kind Regards John 于 2023 年 12 月 20 日 的回复
thank you for your review.

8/10 还可以

Michelle

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 20 日 的回复
thank you for your review.

6/10 一般

Niki

商务旅客
满意：员工和服务，清洁度
不满意：客房舒适度
Beautiful but flawed
Beautiful building, comfy bed and really good facilities. Bar restaurant expensive, odd motel-style layout and the hot water didn't work so a very cold shower in the morning.
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 14 日 的回复
Thank you for your review.

10/10 超赞

Nicola

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 14 日 的回复
Thank you for your review.

10/10 超赞

PETER

2023 年 12 月入住 1 晚
John (general manager) 于 2024 年 1 月 10 日 的回复
thank you for your review.

6/10 一般

Robert

与配偶出行
不满意：住宿条件和设施
Not great for disabled persons. We found one disabled parking space on the whole site. No disabled parking anywhere near the accommodation. No signage for disabled or easy access. The accesses we were told to use were steps with no slopes or ramps.
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 14 日 的回复
Thank you for your review, we will take the above feedback on board.

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were great, friendly and willing. The venue was attractive and the room we had was excellent. Recommended.
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 14 日 的回复
Thank you for your review.

8/10 还可以

PAUL

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice standard equipped rooms both warm and welcoming if a little short on welcome package with just basic coffee and tea. No Towels and very small soap and minimal toiletries. All staff were super helpful charming and ready to help with always a smile. Breakfast sadly a disaster with minimal choice and many of the minimal basic breakfast elements running out and poor coffee and tea service. Staff did their best with a very busy service. No room service on offer and little in the way of afternoon teas and snacks available although staff did their best to offer best of what little was available. With better breakfast and food service would make a great place to stay.
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 14 日 的回复
Thank you for your review.

10/10 超赞

Sally

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Kind Regards John 于 2023 年 12 月 14 日 的回复
Thank you for your review.

10/10 超赞

Olivia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Weekend getaway
Great stay , quiet getaway with great pool facilities for the price you pay it was perfect
2023 年 12 月入住 2 晚
Kind Regards John 于 2023 年 12 月 14 日 的回复
Thank you for your review.

10/10 超赞

sally

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 14 日 的回复
Thank you for your review.

10/10 超赞

Ross

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Kind Regards John 于 2023 年 12 月 14 日 的回复
Thank you for your review.

4/10 很差

Fiona

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Very dated paid for upgrade with patio did not receive. Spoke to receptuin offered change in room then when back down in reception advised they made a mistake. No offer of a solutuin. Room had lots of cobwebs. Delux double was 2 single beds pushed together. Very dissappointed with accommodation.
2023 年 12 月入住 1 晚
John (general manager) 于 2023 年 12 月 8 日 的回复
Thank you for your review.

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Kind Regards John 于 2023 年 12 月 8 日 的回复
Thank you for your review.