shower didn't work sink would not drain and the refrigerator leaked water and tv didn't work
Sharon
2024 年 4 月入住 1 晚
Guest Relation Management 于 2024 年 4 月 17 日 的回复
Hi Sharon,We appreciate you for bringing this to our attention. Please know that guest satisfaction is our utmost priority, and we regret that we fell short of your expectations on this occasion. Rest assured, we have already addressed these issues with our maintenance team to ensure they are promptly resolved and do not recur for future guests.We appreciate your valuable feedback as it helps us identify areas for improvement. We hope to welcome you back soon with an improved guest experience and a more satisfying stay.
8/10 还可以
Lisa
与配偶出行
2024 年 4 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice & reasonable
Lisa
2024 年 4 月入住 1 晚
Guest Relation Management 于 2024 年 4 月 10 日 的回复
Hi Lisa,Thank you for your kind feedback! We are delighted to hear that you had a pleasant experience with us and found our hotel to be very nice and reasonably priced. Your satisfaction is important to us, and we strive to provide excellent value and comfort to all our guests. We appreciate your business and hope to have the pleasure of serving you again soon.
10/10 超赞
Pamela
与家人出行, 团体旅客
2024 年 1 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
It's quiet, clean and comfortable. The restaurant down the street had good food and gave us a discount for staying.
Pamela
2024 年 1 月入住 1 晚
Manager 于 2024 年 1 月 27 日 的回复
Hello Pamela,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our property quiet, clean, and comfortable. It's great to know that you enjoyed dining at the restaurant nearby and received a discount for being our guest. We appreciate your kind feedback and hope to welcome you back in the future.
6/10 一般
Gary
商务旅客
2023 年 12 月 15 日
Area was dark. Several burned out lights in the room.
Gary
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 16 日 的回复
Hello Gary,Thank you for sharing your feedback regarding the lighting in your room. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We strive to maintain a well-lit and comfortable ambiance for our guests, and we will ensure that the lighting issues are addressed promptly. Your comments are valuable, and we would love to have the opportunity to enhance your experience in the future.
10/10 超赞
Rosemary
2023 年 12 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
Right off the highway but quiet
Rosemary
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 22 日 的回复
Hello Rosemary,Thank you for taking the time to provide your feedback. We appreciate your comments about our convenient location and peaceful atmosphere. We strive to offer a comfortable and serene stay for all our guests. Your experience is important to us and we will continue to improve our services.
10/10 超赞
Janelle
2023 年 11 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I have extended family in Taylorville, and I am happy to stay there again when I have the opportunity to return for an overnight stay.
Janelle
2023 年 11 月入住 1 晚
Manager 于 2023 年 11 月 19 日 的回复
Hello Janelle,We're delighted to hear that you enjoyed your stay in our hotel during your visit to Taylorville. We appreciate your kind words and look forward to hosting you again in the future. Safe travels!
8/10 还可以
Oscar
2023 年 10 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super
Tenia que buscar un lugar por una noche encontre este super 8 me agrado dormi muy agusto y un rico baño con agua caliente
Oscar
2023 年 10 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Oscar,Gracias por elegir nuestro Super 8 para su estancia nocturna. Nos complace saber que su experiencia fue cómoda y que disfrutó de un relajante baño con agua caliente. Estamos comprometidos en brindar a nuestros huéspedes una estancia placentera. Esperamos tener la oportunidad de atenderle nuevamente en el futuro.
2/10 糟糕
John
2023 年 10 月 22 日
不满意:清洁度、员工和服务、住宿条件和设施
Phone in the room was cut. Electricity went out in the middle of the night only at hotel. Door to room opened out not in. No breakfast as advertised
John
2023 年 10 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello John,We apologize for any inconvenience you may have experienced during your stay. Our team is dedicated to ensuring a comfortable and enjoyable stay for all our guests. We appreciate your feedback and will address the issues you mentioned with the relevant departments to prevent any recurrence. For any further assistance or concerns, please feel free to contact our management directly.
10/10 超赞
John
与配偶出行, 商务旅客
2023 年 10 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
quick easy check-in, friendly staff
John
2023 年 10 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello John,Thank you for your kind feedback on our quick and easy check-in process and friendly staff. We strive to provide a seamless and welcoming experience for all our guests. We appreciate your support and recommendation.
8/10 还可以
J.David
商务旅客
2023 年 9 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
The motel can be seen from the street but the driveway in is not well marked.
J.David
2023 年 9 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello J.David,Thank you for bringing this to our attention. We appreciate your feedback regarding the signage and will certainly look into improving it for future guests' convenience.
4/10 很差
Lane
与家人出行
2023 年 8 月 31 日
满意:清洁度
不满意:住宿条件和设施,服务设施
Microwave did not work, electrical switch in bathroom faulty, bathroom sink leaked. No continental breakfast available. Had to ring a bell to be admitted to the office. Unable to switch out the microwave upon request. The property did reduce the total price on the bill as there was a power outage during one night.
Lane
2023 年 8 月入住 3 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Lane,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback and have taken note of the issues you mentioned regarding the microwave, electrical switch, bathroom sink, and breakfast availability. Your comments will be shared with the appropriate departments for further review and improvement. Please feel free to contact our management team regarding any concerns related to your bill. We hope to have the opportunity to welcome you back in the future for a more seamless experience.
8/10 还可以
Steve
团体旅客, 商务旅客
2023 年 8 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A clean motel that is being remodeled
Steve
2023 年 8 月入住 2 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Steve,Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your comments about the cleanliness of our motel. We are constantly working to improve our facilities, and your input helps us in this process. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
10/10 超赞
Alexandra
2023 年 8 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Alexandra
2023 年 7 月入住 2 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Alexandra,Thank you for taking the time to leave such a glowing review! We are thrilled to hear that you had such an amazing experience during your stay with us. We pride ourselves on providing exceptional service and we are delighted that we exceeded your expectations. We truly appreciate your kind words and hope to welcome you back in the future.
6/10 一般
MIKE
商务旅客
2023 年 7 月 30 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
MIKE
2023 年 7 月入住 5 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello MIKE,Thank you for taking the time to leave us such an outstanding rating! We're thrilled to hear that you had a truly exceptional experience during your stay with us. We strive to provide top-notch service and it's rewarding to know that we succeeded in exceeding your expectations. Should you ever find yourself back in the area, we would be honored to have the opportunity to welcome you again.
6/10 一般
Eileen
与家人出行
2023 年 7 月 24 日
不满意:服务设施,清洁度
hard to find
Eileen
2023 年 7 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Eileen,Thank you for sharing your feedback. We apologize for any inconvenience you experienced in locating our hotel. We appreciate your patience and understanding during your stay. If you have any further concerns or need assistance, please feel free to contact our management directly. We hope to have the opportunity to welcome you back in the future.
8/10 还可以
Dale
2023 年 7 月 24 日
不满意:住宿条件和设施
Room was clean. Breakfast was fine for me. Cereal, juice, muffins, coffee, and other items. No in room coffee. Non-smoking but smelled like an ashtray in the hallway. Outside needs yard, and landscaping maintained.
Dale
2023 年 7 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Dale,Thank you for sharing your feedback with us. We're glad to hear that you found your room clean and enjoyed our breakfast offerings. We apologize for any inconvenience caused by the lack of in-room coffee and the smell in the hallway. Your concerns regarding the outside maintenance have been duly noted and will be shared with the appropriate team. We appreciate your valuable input as we continuously strive to improve our guests' experience.
10/10 超赞
John
与家人出行, 商务旅客
2023 年 7 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Manager and staff were very nice and accommodating. Appreciate how well they cleaned the rooms everyday.
John
2023 年 7 月入住 4 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello John,Thank you for taking the time to share your positive experience with our manager and staff. We are delighted to hear that you found them to be nice and accommodating during your stay. Additionally, we're glad you appreciated the effort put into cleaning the rooms daily. We strive to provide an excellent experience for all our guests and your feedback is greatly valued.
6/10 一般
Stephanie
2023 年 7 月 8 日
不满意:住宿条件和设施,清洁度
Stephanie
2023 年 7 月入住 2 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Stephanie,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. Our team will review your comments and use them to further improve our services. We value your feedback and hope to have another opportunity to welcome you back in the future.
10/10 超赞
Mary Ann
与家人出行
2023 年 6 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mary Ann
2023 年 6 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Mary Ann,Thank you for taking the time to share your feedback with us. We are delighted to know that you had such a fantastic experience during your stay at our hotel. It brings us joy to know that we were able to exceed your expectations. We greatly appreciate your kind words and hope to welcome you back in the future for another remarkable stay.
10/10 超赞
Gerald
2023 年 5 月 28 日
满意:员工和服务
It was somewhat clean but overall ok
Gerald
2023 年 5 月入住 2 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Gerald,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comment regarding the cleanliness of our hotel. We are continuously striving to improve our standards and provide all our guests with an exceptional experience. We hope to have the opportunity to welcome you back in the future and exceed your expectations.
4/10 很差
Ron
商务旅客
2023 年 4 月 9 日
不满意:住宿条件和设施,服务设施
This place had many issues. I had already written my review and then it disappeared. I could not recreate my disdain for this place again.
Ron
2023 年 4 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Ron,We apologize for any inconvenience you experienced during your stay. Our intention is to provide all our guests with a positive experience and we regret that this was not the case for you. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.
2/10 糟糕
Dori
与家人出行
2023 年 4 月 3 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There is not a free breakfast as stated. The room had a water bottle left in it when arriving. the floors were dirty. The coffee pot was dirty
Dori
2023 年 4 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Dori,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We appreciate your comments and will review them with our team to ensure we maintain our high standards. Please feel free to reach out to our management team directly for further assistance with your concerns.
4/10 很差
Nicole
2023 年 2 月 20 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Nicole
2023 年 2 月入住 2 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Nicole,Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. We value your feedback and will use it to improve our services. Please reach out to our management team directly so they can address your concerns in a more personalized manner.
2/10 糟糕
Stanislava
2023 年 2 月 20 日
不满意:员工和服务、服务设施、住宿条件和设施
Stanislava
2023 年 2 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Stanislava,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. If you have any further concerns, please contact our management team directly so that they can assist you further.
2/10 糟糕
Brenda
与配偶出行
2023 年 1 月 23 日
不满意:住宿条件和设施
They need to fix the outlet boxes. There was not connecter box for the outlet it was just put in the wall. Sink leak all over when you turned the water on.
Brenda
2023 年 1 月入住 2 晚
Manager 于 2023 年 11 月 12 日 的回复
Hello Brenda,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Our maintenance team has been notified of the issues with outlet boxes and sink leaks, and they will address them promptly to ensure a more comfortable experience for our future guests.
4/10 很差
真实旅客
与家人出行
2023 年 1 月 20 日
不满意:住宿条件和设施
Average 8
Fan not working in bathrom, light fixture coming off wall. Toliet mounted crooked. Super 8 sign not lit up early enough. Shower curtain has mold stains. TV satelite worked fine.
真实旅客
2023 年 1 月入住 1 晚
Manager 于 2023 年 11 月 12 日 的回复
Dear Guest,We appreciate you taking the time to share your feedback with us regarding your recent stay. We apologize for any inconvenience you encountered during your visit. We have noted your concerns regarding the fan, light fixture, toilet, shower curtain, and sign. Rest assured, we will address these matters with our maintenance team to ensure they are rectified. Thank you for highlighting the positive experience with our TV satellite. We value your feedback and hope to have the opportunity to welcome you again in the future.
10/10 超赞
Joseph
商务旅客
2022 年 12 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Joseph
2022 年 11 月入住 4 晚
10/10 超赞
Maricela
2022 年 10 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place in Taylorville Illinois
I was in Taylorville for a wedding. I at first was a little upset when I checked in because the website said “free breakfast “ and there wasn’t. So of course my first opinion was not good…. Everything else was fine. It was very quiet. I stayed 5 nights and heard NOTHING at night but 2 trains….it was silent and the permanent residents never made a peep. I was VERY happy with the quietness. I was even MORE IMPRESSED with getting room service (room cleaned up) EVERY day. I did NOT expect that. All in all I was very happy with my stay except for not having breakfast
Maricela
2022 年 10 月入住 5 晚
6/10 一般
Roselyn
与配偶出行
2022 年 9 月 10 日
满意:员工和服务
It was ok
Roselyn
2022 年 9 月入住 2 晚
6/10 一般
Lorinda
与家人出行
2022 年 9 月 4 日
不满意:客房舒适度,住宿条件和设施
Lorinda
2022 年 9 月入住 1 晚
4/10 很差
James
与家人出行, 商务旅客
2022 年 7 月 29 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The rooms were DIRTY, mold along the baseboards & in the tile of the bathrooms! Rooms had layers of dust & dirt behind the night stand & under the beds & tables, etc. The shelf above the hanging rack was filthy!!
James
2022 年 7 月入住 3 晚
4/10 很差
Terry G
与家人出行
2022 年 7 月 12 日
不满意:住宿条件和设施,员工和服务
Issues
When I arrived the desk clerk wasn't available so I had to call the Hotel to get someone to check me in. When I went into room 134 I saw several things that needed repairs. Also the floor was very dirty when I walked on the floor the bottom of my feet was black. I dealt with this same issue my last stay about 1 year ago. Also the AC needed Freon I had to keep the temperature down to 65 just to cool the room. I really don't know how often this hotel is inspected but who ever actually owns this hotel needs to take care of the issues I have mentioned.
Terry G
2022 年 7 月入住 3 晚
6/10 一般
rebeccah
2022 年 6 月 30 日
rebeccah
2022 年 6 月入住 1 晚
6/10 一般
Arran
与家人出行
2022 年 6 月 20 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Nice and helpful staff. Quiet. No breakfast option. Very limited TV channel options(especially for kids). Needs a really good cleaning.
Arran
2022 年 6 月入住 4 晚
8/10 还可以
真实旅客
2022 年 5 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overnight trip though central Illinois
The motel wasn't new, but the room was nice enough. The bed was comfortable and the area quiet. The only complaint was minor. There was no clock or radio in the room. However, my phone could provide the time and alarm.
真实旅客
2022 年 5 月入住 1 晚
4/10 很差
真实旅客
团体旅客
2022 年 5 月 30 日
不满意:清洁度、住宿条件和设施、客房舒适度
There was dark hairs stuck to the shower curtain along with a light colored bug crawling on the shower curtain. The room smelled like mildew.
真实旅客
2022 年 5 月入住 1 晚
4/10 很差
Stanley
2022 年 5 月 23 日
不满意:清洁度、服务设施、住宿条件和设施
Stanley
2022 年 5 月入住 2 晚
2/10 糟糕
Gypsy
与配偶出行, 商务旅客
2022 年 5 月 3 日
不满意:清洁度、员工和服务、服务设施
I couldn't do my presentation..the fan in room was noisy they don't except cash ..
Gypsy
2022 年 5 月入住 1 晚
4/10 很差
Melissa
与家人出行
2022 年 4 月 11 日
满意:员工和服务
不满意:住宿条件和设施
Bad experience
Lack of outlets, could hear neighbors, no chain lock, small room and beds. Bad lighting, advise breakfast and used covid as excess but other hotels are back to breakfast, see light around seal of door.
Melissa
2022 年 4 月入住 2 晚
10/10 超赞
Penelope
与家人出行
2022 年 4 月 4 日
满意:员工和服务,清洁度
The workers where so nice
Penelope
2022 年 4 月入住 1 晚
8/10 还可以
真实旅客
2022 年 3 月 8 日
满意:客房舒适度,员工和服务
Satisfied stay
This is an older motel, so yes it could use a facelift but it appealed to my needs. Good price, microwave, fridge and shower amenities. The location was close to where I needed to be.
Vera at the front desk is super knowledgeable about the area and very attentive to making the stay comfortable.
真实旅客
2022 年 3 月入住 4 晚
2/10 糟糕
真实旅客
商务旅客
2022 年 2 月 22 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
ANYWHERE BUT HERE!!
They don't know what a mop is. Everything was dirty. Place should be condemned
真实旅客
2022 年 2 月入住 4 晚
2/10 糟糕
真实旅客
2022 年 2 月 22 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
RUN! RUN AWAY!
Nasty. Don't stay here. Stay far far away from it
真实旅客
2022 年 2 月入住 3 晚
10/10 超赞
José
商务旅客
2022 年 2 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
José
2022 年 2 月入住 1 晚
2/10 糟糕
Roger
商务旅客
2021 年 11 月 24 日
不满意:清洁度、员工和服务、住宿条件和设施
Never again
Since this is one of only a few hotel options, i didnt have many. So after arriving late the first night, i walked in to a lobby that was full of random furniture and other junk. Had a outside light constantly flashing all three nights and had dirt all around base boards and foreign hair found between the sheets. This hotel knows you have very little choice but next time I'll drive extra distance to find a legitimate accomodations.
Roger
2021 年 11 月入住 3 晚
6/10 一般
Steven
与家人出行
2021 年 10 月 11 日
满意:客房舒适度,员工和服务
Friendly stay
Steven
2021 年 10 月入住 1 晚
4/10 很差
Greg
商务旅客
2021 年 9 月 3 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very poor room. Shower was filthy..looked like mold around the caulking. Bathroom didn’t feel clean. Room itself was shabby. Hard floor felt like it was lifting off cement. Furniture was garage sale merchandise it didn’t even match. Old and beat up. Definitely will not be staying here again if out this way. We’ll drive longer distance to find something way better. When I called they acted like this was the best in Illinois!!…VERY DISAPPOINTED!!!
Greg
2021 年 8 月入住 3 晚
2/10 糟糕
Kelly
商务旅客
2021 年 8 月 21 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Old, run down dirty
I think this place used to be a roadside motel from the 80's. Gross, run down. Dirty. Watched a skiny old crack head pulling weads out of bushes at 10pm when we checked in. $100 a night! REALLY!!?? When we pulled out wr saw an old mattress on the ground under an awning with 3 chairs around it...WTH!?? Here on business...no other motel in area.
Kelly
2021 年 8 月入住 1 晚
6/10 一般
真实旅客
2021 年 7 月 20 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
I did not like that the door to my room opened out and that the chain lock was not in working order, only a dead-bolt lock.
真实旅客
2021 年 7 月入住 1 晚
2/10 糟糕
Cecilia
商务旅客
2021 年 7 月 18 日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Very very dissatisfied paid over $90 for poor qual
The owner of this Franchise refuses to invest money into the property. The walls all stained with SCUM the Shower has a constant drip the floors are wet. the beds have a deep indention in the middle of the mattress the Shower current was filthy muddy. it appears the previous customer might have been a construction worker. Franchise Super8 should remove themselves from this owner!