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关于Best Western Ada的SureStay Plus酒店的点评

2.5 out of 5
Best Western Ada的SureStay Plus酒店
2830 Arlington St, Ada, OK

点评

8.0

很好

10 分 - 超赞。74 条好评，共有 171 条点评" "
8 分 - 还可以。59 条好评，共有 171 条点评" "
6 分 - 一般。13 条好评，共有 171 条点评" "
4 分 - 很差。9 条好评，共有 171 条点评" "
2 分 - 糟糕。16 条好评，共有 171 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

Gabriel

满意：住宿条件和设施，员工和服务
2024 年 5 月入住 1 晚

10/10 超赞

Phyllis

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pleasantly surprised at how good of a stay this was compared to the price. The rooms are decorative but absolutely have everything you need. Staff was very helpful and friendly.
2024 年 5 月入住 2 晚
Management 于 2024 年 5 月 21 日 的回复
Thank you, Phyllis! Your positive review means a lot to us!

8/10 还可以

Jacqueline

与家人及幼儿出行
The grounds were very well lit and there were security cameras which we liked. The facility was clean but bathroom could have been cleaner. The mattress was super hard and uncomfortable.
2024 年 4 月入住 1 晚
Ronnie 于 2024 年 4 月 29 日 的回复
Thank you Jacqueline! We are glad you felt safe as that is very important to us. We have passed the cleanliness comment to our housekeeping team so that problem can be prevented in the future. Thanks for choosing us and for taking time to leave a review!

8/10 还可以

Jeffery，Little Rock

满意：清洁度、员工和服务、住宿条件和设施
Clean and safe. Good value.
2024 年 3 月入住 1 晚
Ronnie 于 2024 年 4 月 29 日 的回复
Thank you Jeffery! Those are two of our main priorities. We are very glad you had a clean and safe stay!

10/10 超赞

Eufemio

2024 年 2 月入住 4 晚
Ronnie 于 2024 年 4 月 29 日 的回复
Thank you!!

8/10 还可以

Jimmy

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
ronnie g 于 2024 年 2 月 14 日 的回复
Thank you for your review. hope to see you again.

10/10 超赞

Nancy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚
Management 于 2024 年 2 月 11 日 的回复
Thank you for the 10, Nancy!

8/10 还可以

Jimmy

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Management 于 2024 年 2 月 11 日 的回复
Thank you Jimmy!

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
SureStay Hotel - I will be Sure to Stay Again
The hotel was updated, clean, and had a very well lighted parking lot. Would stay again.
2024 年 2 月入住 1 晚
Management 于 2024 年 2 月 11 日 的回复
Thank you for the great feedback! We look forward to your next visit.

8/10 还可以

Eufemio

2024 年 1 月入住 3 晚
Ronnie 于 2024 年 4 月 29 日 的回复
Thank you for the good review, Eufemio!

10/10 超赞

James

2024 年 1 月入住 1 晚
Ronnie 于 2024 年 4 月 29 日 的回复
Thank you for the great review James!

10/10 超赞

Kimberly

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Management 于 2024 年 2 月 11 日 的回复
Thank you, Kimberly!!

8/10 还可以

Eufemio

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
Management 于 2024 年 2 月 11 日 的回复
Thank you, Eufemio.

8/10 还可以

Venetia

与家人出行
满意：客房舒适度，员工和服务
不满意：清洁度
Not as good as usual
Our room was not cleaned very well and there was a used washcloth left hanging on the shower curtain, tissues should have been replaced. Other than that, it was a decent stay.
2024 年 1 月入住 2 晚
Management 于 2024 年 2 月 11 日 的回复
Hi Venetia, we are sorry for the housekeeping issues you experienced during your stay. We will work hard to not let these things happen again!

10/10 超赞

Theresa

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Medical stay
This was the perfect place for us to stay in Ada. I was having surgery the next morning at the Chickasaw Medical Health Center and the weather was not supposed to be good for travel. Staying close to the hospital gave me peace of mind so I would get to my surgery on time.
2024 年 1 月入住 1 晚
Management 于 2024 年 2 月 11 日 的回复
Thank you Theresa, we hope everything went well with your procedure and look forward to seeing your family again in the future when you are in Ada!

2/10 糟糕

Jay

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Sheets had not been changed on bed. Had to be moved to another room. Pillows were like card board boxes. Chairs in room were soiled.
2023 年 12 月入住 1 晚
Management 于 2024 年 2 月 11 日 的回复
We would like to apologize that your experience did not meet your expectations, or ours. This is not how we want anyone to remember us. We hope you would consider giving us another chance in the future.

10/10 超赞

Amy

2023 年 12 月入住 1 晚
Management 于 2024 年 2 月 11 日 的回复
Thank you for the 5 out of 5, Amy!

10/10 超赞

Jerrold

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
rg 于 2024 年 1 月 3 日 的回复
Thank you for perfect. 10!!!!

10/10 超赞

Johnie

2023 年 12 月入住 1 晚
rg 于 2024 年 1 月 3 日 的回复
Thank you for perfect! 10!!!!

10/10 超赞

Larry

满意：清洁度、员工和服务、住宿条件和设施
Property was well lit, convenient parking, clean rooms, helpful and attentive staff and easy checkin
2023 年 11 月入住 2 晚
rg 于 2024 年 1 月 3 日 的回复
thank you for perfect 5 of 5 !!!!

8/10 还可以

Brandy

满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 9 月入住 1 晚
rg 于 2024 年 1 月 3 日 的回复
thank you!!!

10/10 超赞

Shonda

商务旅客
This was my second stay at this property and I will definitely always stay here when I need an overnight stay in Ada.
2023 年 11 月入住 1 晚
rg 于 2024 年 1 月 3 日 的回复
Hello Ms. Shondawe really appreciate your kind words. We definitely take pride in serving our guests. thank you again.

6/10 一般

Michael

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 6 晚

10/10 超赞

Terrence

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I recently had the pleasure of staying at the SureStay Plus Hotel by Best Western in Ada, OK, and I must say it exceeded all my expectations. From the moment I stepped through the doors to the time I checked out, my experience was nothing short of excellent.
2023 年 10 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Middle of the road
The biggest complaint is just how paper-thin the walls are. I could clearly hear conversations happening in the rooms around and above us, and there was a kid running around in the room above us that caused so much noise it echoed in our room. The bed was also squeaky and wobbly as hell. But overall, the stay was fairly middle-of-the-road.
2023 年 10 月入住 1 晚

8/10 还可以

Destinies

满意：员工和服务，清洁度
The floor seems wet all the time on the first fllor
2023 年 8 月入住 1 晚

2/10 糟糕

laura

不满意：员工和服务
2023 年 10 月入住 1 晚
Manager 于 2023 年 10 月 21 日 的回复
It seems your experience did not go as expected. We would love to hear more about your stay, please feel free to reach out if you’d like to share more.

2/10 糟糕

Norman

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
ronnie g. 于 2023 年 10 月 17 日 的回复
Thank you for your feedback. we will talk with our staff to see where we have missed out . we really appreciate you .

10/10 超赞

Jeff

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stay at this facility a couple of times a year. It is clean & convenient. I don't like the metal panels under the bed frame. I'm always kicking them & they make a bunch of noise
2023 年 10 月入住 1 晚
Courtney 于 2023 年 10 月 21 日 的回复
We are very grateful for your continued business! Thank you for providing feedback about the bed frames, we are always looking for ways to improve!

8/10 还可以

Venetia

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Everything was great with the exception that our room smelled strong of cigarette smoke. I immediately notified the front desk and told them we could stay in the room, we just didn't want to be charged for something like this since we are NOT smokers.
2023 年 9 月入住 1 晚
Ronnie G 于 2023 年 10 月 4 日 的回复
thank you for your feedback. also thank you for letting us know about the smell. we have refreshed it and its good now. thank you again.

8/10 还可以

Anthony

与家人出行
We thought the property a good value but the guest next door were extremely loud until 1:00 AM we got little sleep. The property caters to extended stay guests.
2023 年 9 月入住 1 晚
Ronnie G 于 2023 年 10 月 4 日 的回复
Dear Guestthank you for your feedback. we are sorry for the trouble you had due to guest next door. let our desk know so we can contact them in a situation like that. thank you

10/10 超赞

Amy，Sioux Falls

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Laundry (coin operated) available & hot breakfast with choice of 3 juices
2023 年 9 月入住 1 晚
Ronnie G 于 2023 年 10 月 4 日 的回复
Thank you for your feedback. glad you liked our facilty.

8/10 还可以

Amy，Sioux Falls

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Coin operated washer & dryer ~ convenient! Breakfast had scrambled eggs & sausage patties, yogurt, 3 kinds of juices, waffles, 3-4 kinds of breads ~ many more options than I expected.
2023 年 9 月入住 1 晚
Ronnie G 于 2023 年 10 月 4 日 的回复
thank you.!!!

10/10 超赞

Tara

2023 年 9 月入住 1 晚
Ronnie G 于 2023 年 10 月 4 日 的回复
Thank you for your feedback.

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Ronnie G 于 2023 年 9 月 1 日 的回复
Thank You!!!

10/10 超赞

Greg

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Ronnie G. 于 2023 年 9 月 1 日 的回复
Thank You!!

8/10 还可以

Kathy

2023 年 8 月入住 1 晚
Ronnie G 于 2023 年 10 月 4 日 的回复
thank you.!!

10/10 超赞

Kathy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Ronnie G. 于 2023 年 9 月 1 日 的回复
Thank You !!!

10/10 超赞

Lindsay

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like that it was right down the street from a gas station and not far from town
2023 年 8 月入住 1 晚
ronnie G. 于 2023 年 8 月 7 日 的回复
Thank you for your feedback. glad you liked our location.

10/10 超赞

Shontera

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Courtney 于 2023 年 7 月 31 日 的回复
Thank you!

2/10 糟糕

Jack

2023 年 7 月入住 1 晚
Courtney 于 2023 年 7 月 31 日 的回复
After speaking on the phone, it seems this review was submitted by mistake. We look forward to seeing you again next time you are in Ada!

10/10 超赞

Cody

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Was great, for Ada it’s a steal, wish there were room safes is the only complaint I have at all
2023 年 7 月入住 4 晚
Courtney 于 2023 年 7 月 31 日 的回复
Thank you so much for the great review!

2/10 糟糕

Peter

商务旅客
满意：住宿条件和设施
不满意：清洁度
The room was dirty, walls in restroom, tray under coffee maker, burns in duvet. We stayed only because we had already paid and didn't want to bother with refunds and the hassle of having to find another place, because we were late checking in to begin with.
2023 年 6 月入住 1 晚
Rg 于 2023 年 6 月 28 日 的回复
Thank you for your feedback. We are fixing all the issues you have mentioned.

2/10 糟糕

Jennifer

满意：住宿条件和设施，员工和服务
2023 年 6 月入住 1 晚
ronnie G 于 2023 年 6 月 19 日 的回复
Dear Guestplease let us know what we can do better to earn perfect score. thank you.

2/10 糟糕

Kim E

2023 年 6 月入住 2 晚
Courtney 于 2023 年 7 月 8 日 的回复
Hi Kim, I’m sorry that you did not have a great experience at our hotel. If there is anything you would like to discuss with us, please feel free to reach out to us anytime.

6/10 一般

Bambi

2023 年 6 月入住 1 晚
Courtney 于 2023 年 7 月 8 日 的回复
Hi Bambi, thank you for staying with us! We hope to see you again in the future to be able to provide you a better experience!

10/10 超赞

James

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice room at a good price.
2023 年 6 月入住 1 晚
ronnie G. 于 2023 年 6 月 15 日 的回复
Thank you for your feedback. It is encouraging to see perfect 10 on 10!!!!

8/10 还可以

Kenneth

满意：清洁度、员工和服务、住宿条件和设施
Was a good trip and would stay there again
2023 年 5 月入住 7 晚
Courtney 于 2023 年 7 月 8 日 的回复
Thank you for the good review Kenneth! We hope to see you again soon!

8/10 还可以

Destinies

满意：清洁度、员工和服务、住宿条件和设施
It would be really nice if the bed frame is wood instead of thin metal, every time I accidentally kick or bump into it everyone in the room wakes up..
2023 年 5 月入住 1 晚
Ronnie G. 于 2023 年 6 月 19 日 的回复
Dear Guestthank you for your feedback. we had decided to use metal becasue wood frame attracts bed bugs. Thank you again.

8/10 还可以

Larry

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 1 晚
Deepa 于 2023 年 5 月 29 日 的回复
Thank you so much for the review! We hope to see you again next time.