super, room with sea view, but little far from sea side(need about 10 mins walk).
真实旅客
2021 年 7 月入住 3 晚
10/10 超赞
HOSSAM
与家人出行
2024 年 5 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thanks for staff very helpful
HOSSAM
2024 年 5 月入住 3 晚
2/10 糟糕
Elizabeth Rose
团体旅客
2024 年 3 月 27 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you expect to sleep don’t stay here! The staff are amazing however the management simply don’t care! Was here for medical tourism - kept awake all night with noise of traffic, wild dogs barking, elevator machinery, doors banging, large noisy tour groups, paper thin walls so you can hear other guests. We have recordings from every night of our stay from inside the room with window and balcony door closed!
Raised with staff who offered 2 alternative rooms on lower floors nearer the noise! Offered upgrade to top floor for €150 per night which we of course declined! Noise was unbearable on night 7/14 that staff issued ear plugs!!! Told by IHG Customer Care that the General Manager would contact us within 48 hours - still waitiing! Have requested a refund for the nights we haven’t used and been told No as they offered room on a higher floor - no they didn’t! Also they stated that they had already given us a sea view room on the 9th floor when we booked a city view room like we should be thankful! Maybe the room we booked would have been quieter?
We have now moved to another hotel at an additional cost -
Do they think we would have done this if they had actually made a suitable alternative? Also they dispute when we complained - regardless of when we complained we paid for a hotel and expect to be able to sleep - pretty basic!!!
Elizabeth Rose
2024 年 3 月入住 7 晚
2/10 糟糕
Elizabeth Rose
团体旅客
2024 年 3 月 27 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
If you expect to sleep don’t stay here! The staff are amazing however the management simply don’t care! Was here for medical tourism - kept awake all night with noise of traffic, wild dogs barking, elevator machinery, doors banging, large noisy tour groups, paper thin walls so you can hear other guests. We have recordings from every night of our stay from inside the room with window and balcony door closed!
Raised with staff who offered 2 alternative rooms on lower floors nearer the noise! Offered upgrade to top floor for €150 per night which we of course declined! Noise was unbearable on night 7/14 that staff issued ear plugs!!! Told by IHG Customer Care that the General Manager would contact us within 48 hours - still waitiing! Have requested a refund for the nights we haven’t used and been told No as they offered room on a higher floor - no they didn’t! Also they stated that they had already given us a sea view room on the 9th floor when we booked a city view room like we should be thankful! Maybe the room we booked would have been quieter?
We have now moved to another hotel at an additional cost -
Do they think we would have done this if they had actually made a suitable alternative? Also they dispute when we complained - regardless of when we complained we paid for a hotel and expect to be able to sleep - pretty basic!!!
Elizabeth Rose
10/10 超赞
NECIP
2024 年 3 月 15 日
NECIP
2024 年 3 月入住 1 晚
10/10 超赞
NECIP
2024 年 3 月 15 日
NECIP
2024 年 3 月入住 1 晚
8/10 还可以
Janet
2024 年 3 月 4 日
满意:员工和服务,清洁度
Rooms need a little update. Transport to and from the aiport very expensive