大堂

关于阿什维尔比特摩尔区希尔顿欢朋套房酒店的点评

2.5 out of 5

点评

9.4

绝佳

10 分 - 超赞。767 条好评,共有 1001 条点评" "
8 分 - 还可以。163 条好评,共有 1001 条点评" "
6 分 - 一般。32 条好评,共有 1001 条点评" "
4 分 - 很差。19 条好评,共有 1001 条点评" "
2 分 - 糟糕。20 条好评,共有 1001 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

9.2/10

服务设施

9.6/10

住宿条件和设施

9.4/10

环保

点评

8/10 还可以

Samuel E.

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice area everything convenient. Walkable. Shopping across the street. Nice property.
2024 年 5 月入住 1 晚

10/10 超赞

Meiwun

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, modern and spacious room. Very easy to get on the interstate from the hotel. Front desk and housekeeping staff were excellent. Darryl at breakfast area took good care of guests and kept the place very clean. Only negative is the soundproofing wasn’t good and we could hear people talking in the hallway, people walking in the room above us and the dog barking in the room next door although these calmed down when we went to bed.
2024 年 5 月入住 2 晚

10/10 超赞

Daniel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. Clean hotel. Breakfast was nicer than i expected. Will stay here again.
2024 年 5 月入住 1 晚

10/10 超赞

Keith

满意:清洁度、员工和服务、住宿条件和设施
Great staff, great facility!
2024 年 5 月入住 1 晚
Celia 于 2024 年 5 月 16 日 的回复
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that we could meet your expectations. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is always our top priority. We hope to have the pleasure of welcoming you back again soon!

10/10 超赞

Lisa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Enjoyed our stay
2024 年 5 月入住 1 晚
Celia 于 2024 年 5 月 16 日 的回复
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that we could meet your expectations. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is always our top priority. We hope to have the pleasure of welcoming you back again soon!

10/10 超赞

Rocky

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Celia 于 2024 年 5 月 16 日 的回复
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that we could meet your expectations. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is always our top priority. We hope to have the pleasure of welcoming you back again soon!

8/10 还可以

Andrew

满意:清洁度、员工和服务、住宿条件和设施
No other comments
2024 年 5 月入住 2 晚
Celia 于 2024 年 5 月 16 日 的回复
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay overall. If there's anything specific that you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're always striving to enhance our guests' experience and appreciate your input. We hope to have the opportunity to welcome you back again in the future.

8/10 还可以

David,Cartersville

带宠物出行, 与配偶出行
Clean hotel close to highway exits and close to several restaurants!
2024 年 5 月入住 1 晚
Celia 于 2024 年 5 月 16 日 的回复
Thank you for sharing your feedback with us! We're glad to hear that you found our hotel clean and conveniently located near highway exits and restaurants. We appreciate your input and will continue to strive for excellence in all aspects of our service. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back again in the future.

6/10 一般

Kimberly

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Nothing special
2024 年 5 月入住 1 晚

10/10 超赞

Heather

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable room, friendly staff
2024 年 4 月入住 2 晚

10/10 超赞

Dalyn

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great during our stay. We did have to ask for shampoo as there was none when we arrived but it was taken care of on day 2
2024 年 4 月入住 3 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for taking the time to share your feedback with us! We're delighted to hear that overall, you enjoyed your stay with us. However, we apologize for the oversight with the shampoo on the first day. Your comfort is important to us, and we're glad to hear that our team promptly addressed the issue on the second day. We appreciate your understanding and hope to welcome you back for an even smoother experience in the future!

6/10 一般

Judey

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Hampton Inn is a great location. We were there on leisure travel. The breakfast was good. It was a busy week with a busload of travelers also. It would be nice to see some healthy breakfast choices. The pool was great and our room was fine.
2024 年 4 月入住 3 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for sharing your feedback with us. We're glad to hear that you appreciated our convenient location and enjoyed the breakfast during your leisure travel. We understand the importance of offering a variety of breakfast options, including healthy choices, and we'll take your suggestion into consideration for future improvements. It's wonderful to hear that you enjoyed our pool and found your room satisfactory. Your comments are valuable to us as we strive to enhance the experience for all our guests. We hope to welcome you back for an even better stay in the future.

10/10 超赞

James

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was as nice, clean, and functional as you should expect from a hotel of this caliber.
2024 年 4 月入住 2 晚
Celia 于 2024 年 5 月 2 日 的回复
We're thrilled to hear that you found everything at our hotel to meet your expectations! Providing a clean, comfortable, and functional environment for our guests is always our top priority, and we're glad that we could deliver on that during your stay. Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future!

10/10 超赞

Mevlana

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 4 月入住 1 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

10/10 超赞

Marina

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

10/10 超赞

Angie

2024 年 4 月入住 2 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

6/10 一般

keertini

满意:住宿条件和设施,员工和服务
Could have been cleaner
2024 年 4 月入住 1 晚
Celia 于 2024 年 5 月 2 日 的回复
We appreciate your feedback and apologize if the cleanliness of our property did not meet your expectations during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret any inconvenience this may have caused. Rest assured, we will address this matter with our housekeeping team to ensure that future guests enjoy a pristine experience. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.

10/10 超赞

Jeanne

满意:住宿条件和设施,清洁度
Front desk were so welcoming and helpful, property was spotless and near great restaurants.
2024 年 4 月入住 1 晚
Celia 于 2024 年 5 月 2 日 的回复
We're delighted to hear that our front desk team made you feel welcome and provided helpful assistance during your stay! It's our goal to ensure that every guest feels valued and supported throughout their time with us. Additionally, we're pleased that you found our property to be spotless and conveniently located near some fantastic dining options. Thank you for sharing your experience, and we hope to have the opportunity to host you again soon!

10/10 超赞

Aubrey

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

10/10 超赞

Jackie

满意:住宿条件和设施
2024 年 4 月入住 1 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

8/10 还可以

Michael

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for sharing your feedback with us! We're glad to hear that you had an enjoyable stay overall. Your comments regarding cleanliness are duly noted, and we will make sure to address this to enhance the experience for future guests. We appreciate your support and hope to have the opportunity to welcome you back for an even better stay in the future!

6/10 一般

Kathleen

满意:清洁度、员工和服务、住宿条件和设施
Checkin was 15 minutes late.
2024 年 4 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the delay you experienced during check-in. We understand that your time is valuable, and we regret any inconvenience this may have caused. Please know that we are reviewing our processes to ensure that we can minimize wait times and provide a more seamless experience for our guests in the future. Your feedback is invaluable to us as it helps us improve our service standards. We hope to have the opportunity to welcome you back for a more punctual and enjoyable stay. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you again for your feedback.

10/10 超赞

Bonnie

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was wonderful!! If you are traveling with animals this place is great!
2024 年 4 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for your glowing review! We're delighted to hear that you had a wonderful experience with our staff and that our pet-friendly accommodations met your needs perfectly. Providing exceptional service to both our guests and their furry friends is our top priority, and we're thrilled to know that we hit the mark during your stay. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you and your pets back for another enjoyable stay soon! If you need any assistance or have any special requests for your next visit, please don't hesitate to let us know.

6/10 一般

Robin

2024 年 4 月入住 1 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. We will take your comments into consideration and work diligently to improve. If you have any specific concerns you'd like to address with us, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.

10/10 超赞

YUEJIE

满意:清洁度、员工和服务、住宿条件和设施
Great people and great breakfast
2024 年 3 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for your kind words! We're thrilled to hear that you enjoyed interacting with our team and that you found our breakfast offerings to your liking. Providing exceptional service and delicious breakfast options are both top priorities for us, and we're delighted that we met your expectations in both areas. Your feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 超赞

Laura,Carrboro

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nothing
2024 年 3 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

2/10 糟糕

Sussette,berlin

与家人出行
不满意:清洁度、员工和服务、服务设施
La PEOR experiencia que he tenido en la cadena de hoteles Hampton. El hotel estaba en muy buenas condiciones pero el Staff tenían la peor actitud que yo viera en mi vida. Desde el manager hasta la que servía el desayuno. Viajamos con un pequeño perro y se les ocurrió darnos una habitación frente a la puerta de entrada lo que incomodaba al perro la entrada y salida de huéspedes. Pedí que nos cambiaran de habitación a lo que no accedieron pero a la misma vez le incomodaban sus ladridos. A la salida, nos aplicaron un cargo de “occupancy fee” aumentando a $10 más al pet fee que NO logro explicarme la de front desk cuando hicimos check out. En el area de desayuno, ya 1 hora antes de cerrar el area, no rellenaban (aunque era sábado, con mayor flujo de huéspedes en el hotel). La única que vi con buena actitud fue la de limpieza; todos los demás necesitan un training en Customer Service, urgentemente.
2024 年 3 月入住 2 晚
Celia 于 2024 年 3 月 31 日 的回复
Thank you for taking the time to share your feedback regarding your recent stay at our Hampton hotel. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance our services.We regret to hear that your experience did not meet your expectations, particularly regarding the attitude of our staff and the challenges with your room assignment. We apologize for any inconvenience caused during your stay.Regarding the "occupancy fee" applied to your bill, we want to clarify that this fee is a mandatory tax required by local regulations. We understand that additional charges can be frustrating, and we apologize if there was any confusion during the explanation at the front desk. Please know that we strive to be transparent about all charges associated with your stay.We also apologize for any inconvenience you experienced in the breakfast area. Rest assured, we will review our processes to ensure timely replenishment of items to better accommodate our guests, especially during peak times.We understand your request to change rooms due to the location's proximity to the entrance door and subsequent barking concerns. Unfortunately, during your stay, we were fully booked, and it was late in the evening, limiting our ability to relocate guests. Moreover, we received multiple complaints from other guests regarding noise disturbances after quiet hours, which further complicated the situation. Nevertheless, we regret any inconvenience this may have caused and will strive to find better solutions in similar situations in the future.We are glad to hear that the cleaning staff left a positive impression on you, and we will ensure your commendation is passed along to them. Additionally, we take your feedback regarding our team's customer service seriously and will provide additional training to ensure all our staff members uphold our high service standards.Once again, we apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

2/10 糟糕

Lana

与家人及幼儿出行
满意:住宿条件和设施,清洁度
This hotel is located right on a cross of several highways and roads. The hotel is poorly built and the windows are very cheap. There is no noise isolation there. It is difficult to sleep a wink at night because the roads just continue to roar. In addition to this when we arrived, we did not have a room. They overbooked the hotel and the manager told us that they do it ALL THE TIME. It's just like the airlines. They overbook and then you come in and don't have a room that you wanted. We needed 3 separate beds and that is what we booked and PAID for. Instead, they didn't have that for us when we came to check in. Obviously, no compensation was provided. The young lady at the counter was so absurd - she demonstratively acted that she couldn't care less. All she said, the manager will handle this. The manager gave us a much smaller room and brought in a roller bed. It was very disruptive and inconvenient and NOT WHAT WE BOOKED.
2024 年 3 月入住 3 晚
Celia 于 2024 年 3 月 31 日 的回复
We deeply apologize for the challenges you encountered during your stay. It's disheartening to hear about the noise disturbances and the inconvenience caused by our overbooking situation. We understand the frustration of not receiving the room type you booked and paid for, and we regret any inconvenience this may have caused.We also want to clarify that when booking through third-party platforms, such as the one you used, situations like overbooking can occur. The manager's intention was to convey this information and apologize for any inconvenience it may have caused.Your comments regarding our staff's demeanor and the quality of our accommodations have been noted, and we will address these issues internally to ensure a better experience for our guests in the future.We sincerely appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.

8/10 还可以

Sharon

与家人出行, 带宠物出行, 团体旅客
满意:住宿条件和设施,清洁度
不满意:服务设施
It was nice and clean, curteous staff
2024 年 3 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for your review! We're pleased to hear that you found our hotel nice and clean, and that our staff provided courteous service during your stay. Maintaining a high standard of cleanliness and delivering excellent customer service are top priorities for us, and we're glad that we met your expectations in both regards. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If you need any assistance or have any questions, please feel free to reach out to us.

10/10 超赞

dawn

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Convenient and clean
2024 年 3 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for your feedback! We're delighted to hear that you found our hotel convenient and clean during your stay. Providing a comfortable and tidy environment for our guests is a top priority for us, and we're glad that we met your expectations in this regard. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 超赞

Shelli

2024 年 2 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

10/10 超赞

Craig

2024 年 3 月入住 1 晚
Celia 于 2024 年 5 月 2 日 的回复
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

8/10 还可以

Amy

2024 年 3 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

10/10 超赞

Dean

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice room, plenty of space, nice touches through out.
2024 年 3 月入住 2 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for your glowing review! We're thrilled to hear that you enjoyed your room and that it provided plenty of space with nice touches throughout. Creating a comfortable and welcoming environment for our guests is our goal, and we're delighted that we succeeded in providing you with a memorable stay. Your feedback means a lot to us, and we look forward to the opportunity to welcome you back for another enjoyable experience in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 超赞

Ana

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We would stay again if we need too.
2024 年 3 月入住 2 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for considering us for your future stays! We're pleased to hear that you would choose to stay with us again if the need arises. Your loyalty and satisfaction mean a lot to us, and we would be delighted to welcome you back whenever you're in the area. If you have any future plans or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to the opportunity to host you again!

10/10 超赞

Peggy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, fast friendly service. They have a beautiful bar in the lobby.
2024 年 3 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our great location and experienced fast, friendly service during your stay. It's fantastic to know that you appreciated our beautiful lobby bar as well. Providing a welcoming atmosphere and efficient service are top priorities for us, and we're thrilled that we were able to meet your expectations in both regards. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

6/10 一般

Leon

满意:住宿条件和设施,员工和服务
不满意:清洁度
The room was dirty and had not been cleaned. We called the front desk and they gave us a new, clean room. The rest of our stay was nice.
2024 年 3 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced upon arrival. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting our usual standards during your initial room assignment.We're glad to hear that our team was able to promptly address the issue and provide you with a new, clean room. Your comfort and satisfaction are our top priorities, and we're pleased to hear that the remainder of your stay was enjoyable.Please know that we take your feedback seriously, and we will review our cleaning procedures to ensure that similar incidents are avoided in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a flawless stay on your next visit. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

10/10 超赞

Amanda

2024 年 3 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

8/10 还可以

Barbara

满意:清洁度、员工和服务、住宿条件和设施
The front desk staff was so nice and helpful, especially Kimberly. She took our ice packets to a freezer to for us so they’d be cold in the morning.
2024 年 3 月入住 1 晚
Celia 于 2024 年 3 月 13 日 的回复
Thank you for sharing your positive experience with us! We're thrilled to hear that our front desk staff left a lasting impression with their kindness and helpfulness. It's the little touches like taking your ice packets to the freezer that make a difference, and we're delighted that our staff went above and beyond to enhance your stay. We appreciate your acknowledgment and look forward to welcoming you back for another pleasant experience.

10/10 超赞

Brandon

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My family and I enjoyed our time staying here. No complaints. Friendly staff, good breakfast, kids enjoyed the indoor pool
2024 年 2 月入住 4 晚
Celia 于 2024 年 3 月 13 日 的回复
We appreciate your kind words and are thrilled to hear that your family enjoyed their time staying with us. It's wonderful to know that our friendly staff, good breakfast, and indoor pool contributed to a pleasant experience. We aim to provide a comfortable and enjoyable stay for all our guests, and we hope to welcome you and your family back for another memorable visit in the future.

10/10 超赞

Nicholas

满意:清洁度、员工和服务、住宿条件和设施
Nicely situated for a visit to the Biltmore and other attractions
2024 年 3 月入住 2 晚
Celia 于 2024 年 3 月 13 日 的回复
Thank you for choosing our hotel for your visit, and we're delighted to hear that you found our location to be convenient for exploring attractions like the Biltmore. We hope you had a wonderful time exploring the area, and we look forward to the opportunity to host you again in the future.

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location. Rooms clean and up to date.
2024 年 3 月入住 1 晚
Celia 于 2024 年 3 月 13 日 的回复
Thank you for your kind words! We're delighted to hear that you found our location excellent and appreciated the cleanliness and up-to-date features of our rooms. Providing a comfortable and modern environment is a top priority for us. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future.

10/10 超赞

Daniel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Celia 于 2024 年 3 月 13 日 的回复
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you enjoyed your stay with us. Our team strives to provide a positive experience for our guests, and we're thrilled to know that we met your expectations. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another excellent stay in the future.

10/10 超赞

Sheryl

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Quiet and clean
2024 年 3 月入住 1 晚
Celia 于 2024 年 3 月 13 日 的回复
Thank you for your concise yet valuable feedback! We're pleased to know that you found our establishment quiet and clean. Creating a serene and tidy environment for our guests is a priority, and we're delighted to hear that we met your expectations. We appreciate your positive comments and hope to welcome you back for another peaceful stay.

10/10 超赞

Jen

2024 年 3 月入住 1 晚
Celia 于 2024 年 4 月 14 日 的回复
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

8/10 还可以

Irene,Toronto

满意:清洁度、员工和服务、住宿条件和设施
Walking distance to Shopping Centre.
2024 年 2 月入住 4 晚
Cassie 于 2024 年 2 月 29 日 的回复
We're glad you found our location convenient with easy access to the nearby Shopping Centre. Thank you for sharing your experience, and we hope to host you again soon!

10/10 超赞

lisa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and all the staff we’re very friendly and helpful
2024 年 2 月入住 1 晚
Cassie 于 2024 年 2 月 29 日 的回复
We're delighted to hear you found our establishment exceptionally clean, and we truly appreciate your kind words about our friendly and helpful staff. Thank you for choosing us, and we hope to welcome you back soon!

8/10 还可以

Amanda

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Cassie 于 2024 年 2 月 29 日 的回复
Thank you for your positive rating! We're thrilled you had a good experience and can't wait to make your next stay even better.

10/10 超赞

Warren

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Everything was great
2024 年 2 月入住 2 晚
Cassie 于 2024 年 2 月 29 日 的回复
Thank you so much for your perfect score! We're thrilled you enjoyed your stay and hope to welcome you back soon!

6/10 一般

Justin

与家人出行
满意:员工和服务、住宿条件和设施、客房舒适度
Front desk was great and very accommodating. Room lacked basic amenities- no hand soap and no tissues. The A/C unit kicked on and off entire night even with adjusting thermostat. Cleanliness was ok, but most Hilton properties I stay in use Ecolab and are way more clean.
2024 年 2 月入住 1 晚
Celia 于 2024 年 2 月 23 日 的回复
Thank you for sharing your experience with us. We're pleased that our front desk team met your expectations, but we apologize for the inconvenience you faced with room amenities and the A/C unit.Your feedback is valuable, and we want to assure you that we take these concerns seriously. We are in the process of upgrading our A/C units to enhance guest comfort, and we appreciate your understanding during this transition.We are committed to addressing these issues promptly and hope to have the opportunity to welcome you back for an improved and enjoyable stay.