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关于6号工作室套房诺克罗斯，GA的点评

2 out of 5
6号工作室套房诺克罗斯，GA
6650 Bay Circle, Norcross, GA

点评

5.0
10 分 - 超赞。7 条好评，共有 68 条点评" "
8 分 - 还可以。13 条好评，共有 68 条点评" "
6 分 - 一般。14 条好评，共有 68 条点评" "
4 分 - 很差。5 条好评，共有 68 条点评" "
2 分 - 糟糕。29 条好评，共有 68 条点评" "

5.6/10

清洁度

6.0/10

员工和服务

3.6/10

服务设施

5.2/10

住宿条件和设施

点评

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
2018 年 11 月入住 1 晚

8/10 还可以

LaToya

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
Cheshta 于 2020 年 1 月 11 日 的回复
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

6/10 一般

LaToya

商务旅客
满意：员工和服务
2019 年 12 月入住 1 晚
Cheshta 于 2019 年 12 月 7 日 的回复
Hi, Latoya! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

8/10 还可以

Yesenia

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a very nice spent my week at this Hotel excellent services very clean area and nice price!
2019 年 11 月入住 3 晚
Cheshta 于 2019 年 12 月 5 日 的回复
Thanks for such a lovely review, Yesenia! We will strive to keep up with your expectations always. Regards, Cheshta

8/10 还可以

Ruben

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 5 晚
Cheshta 于 2019 年 12 月 5 日 的回复
Thanks for the positive rating, Ruben! Hope to host you soon :) Regards, Cheshta

6/10 一般

真实旅客

2019 年 12 月入住 1 晚
Cheshta 于 2019 年 12 月 5 日 的回复
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Cheshta

2/10 糟糕

真实旅客

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
El dìa que llegue me dieron una habitaciòn que no estaba habilitada. Luego varios dias de mi estancia no hicieron limpieza en mi habitaciòn. y para colmo habiendo pagado por adelantado uno de los dìas encontrè todas mis cosas en la recepciòn.
2019 年 11 月入住 5 晚
Cheshta 于 2019 年 12 月 7 日 的回复
Hola, Le pedimos disculpas por saber que su experiencia con nosotros no ha sido agradable y definitivamente trabajaremos en sus comentarios, a fin de garantizar que los problemas relacionados sean cuidadosamente monitoreados y eliminados en su máxima extensión. Saludos, Cheshta

10/10 超赞

Angela，Montgomery

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Never stayed ask for a refund and refused. Thanks.
2019 年 11 月入住 1 晚
Cheshta 于 2019 年 12 月 3 日 的回复
We truly regret the distress caused, Angela! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

2/10 糟糕

Sul

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was roaches everywhere. Staff was abusing and rude to customers. No one was present at front desk for 4-5 hours and also locked out my room and grab all my stuff out of the room even when i was not suppose to check out two days later. Hotel staff misplaced or stole my watch.
2019 年 11 月入住 3 晚
Cheshta 于 2019 年 12 月 2 日 的回复
We truly regret the distress caused, Sul! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

8/10 还可以

Vijay

商务旅客
2019 年 11 月入住 1 晚
Cheshta 于 2019 年 11 月 30 日 的回复
Thanks for the positive rating, Vijay! Hope to host you soon :) Regards, Cheshta

6/10 一般

真实旅客

商务旅客
The property is close to main roads so there is access to a lot of business and reastaurants. There is some upgrading being done on the rooms.
2019 年 11 月入住 1 晚
Cheshta 于 2019 年 11 月 30 日 的回复
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2/10 糟糕

真实旅客

不满意：清洁度
Tried to charge me 100 dollar cash deposit after i paid on line through expedia. Nothing said initially about a cash deposit until after it was taken off my card. Tha man tried to tell me that every hotel in the states charges 100 cash depost. Wrong
2019 年 11 月入住 1 晚
Cheshta 于 2019 年 11 月 29 日 的回复
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 糟糕

真实旅客

商务旅客
Do NOT BOOK HERE. I called at 4 pm the same to inform that I will arrive 2 am where the agent told me that they secured me a room. When I arrived I was told that the hotel is sold out and I have to call a number they gave to find another place. I called and after multiple holds they told that we don’t have anything available!!!!!!
2019 年 11 月入住 2 晚
Cheshta 于 2019 年 11 月 29 日 的回复
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

4/10 很差

真实旅客

不满意：清洁度、服务设施、住宿条件和设施
2019 年 11 月入住 3 晚
Cheshta 于 2019 年 11 月 18 日 的回复
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 糟糕

Prentice，Ellenwood

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I went to hotel to check in and was told there was no room for me. Someone should have called and told something. I had a late check in at 10. So I had to find another hotel to stay an 11pm. I don't think I'll be using your hotel again for lack of communication
2019 年 11 月入住 2 晚
Cheshta 于 2019 年 11 月 18 日 的回复
Something like this should not have happened, Prentice! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 糟糕

真实旅客

与家人出行, 商务旅客
Hotel sold my room we went to relocation team with orbitz and they did amazing getting us into a new room and taking care of it but this hotel still charged my card
2019 年 11 月入住 2 晚
Edward 于 2019 年 11 月 18 日 的回复
Hey! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Edward

2/10 糟糕

Emily，Norcross

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
HORRIBLE. ROACHES LITERALLY EVERYWHERE. In bed, in microwave, in fridge ALL OVER . This is not worth it be careful and a lot of people live at hotel . Kids running through hallway and trash in Hallway . Do not waste your money
2019 年 11 月入住 1 晚
Edward 于 2019 年 11 月 6 日 的回复
Hi, Emily! We’re deeply sorry about the unpleasant experience you had with us. Cleanliness is something that we’re peculiar about and can’t compromise on, needless to say, we never want our guests to experience such issues. Thanks for highlighting this issue and be assured we’ll be taking this up and fix it with immediate effect. Do reach out to us in case of anything else. Have a great day ahead! Regards, Edward

6/10 一般

真实旅客

商务旅客
满意：员工和服务
Property is close to major roads. The property owners are in the process of upgrading rooms.
2019 年 10 月入住 4 晚
Edward 于 2019 年 11 月 7 日 的回复
Hi! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Edward

6/10 一般

真实旅客

商务旅客
2019 年 10 月入住 1 晚
Cheshta 于 2019 年 11 月 1 日 的回复
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

8/10 还可以

Marcus

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 3 晚
Cheshta 于 2019 年 10 月 31 日 的回复
Thanks for the positive rating, Marcus! Hope to host you soon :) Regards, Cheshta

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 10 月入住 1 晚
Cheshta 于 2019 年 10 月 30 日 的回复
Thanks for rating us positively, We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

8/10 还可以

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Did ask for more with the price range. Would seek for it next time in Norcross.
2019 年 10 月入住 1 晚
Cheshta 于 2019 年 10 月 30 日 的回复
Hi, Thanks for spending your valuable time to write the review. Surely, we will work on your feedback for a better guest experience in the future. Hope to host you soon :) Regards, Cheshta

8/10 还可以

Tyree

商务旅客
满意：员工和服务，清洁度
Ty OYO
The trip was very good. The location of property was very convenient.
2019 年 10 月入住 1 晚
Cheshta 于 2019 年 10 月 29 日 的回复
Hi, Tyree! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2/10 糟糕

真实旅客

与配偶出行
不满意：员工和服务
Website said nothing about cash deposit. This the second time that has happened to me.
2019 年 10 月入住 1 晚
Cheshta 于 2019 年 10 月 28 日 的回复
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 糟糕

真实旅客

商务旅客
不满意：住宿条件和设施，员工和服务
2 murders on the property during my 8 days of hell in this crap hole ports John of a motel. Never again. Lucky to be alive and no staff infections or respiratory problems
2019 年 10 月入住 4 晚
Edward 于 2019 年 11 月 22 日 的回复
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Edward

10/10 超赞

Michele

与家人出行
满意：清洁度、员工和服务、客房舒适度
If u r ln a budget need an uninvested place for a period of time. Meets needs with imaginary bells n whistles. Go to work.
2019 年 9 月入住 1 晚
Cheshta 于 2019 年 10 月 22 日 的回复
Thank you for rating us super, Michele! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

6/10 一般

Ah，Norcross,GA

不满意：清洁度、服务设施、住宿条件和设施
Bugs and the room was not clean. For what they charge.
2019 年 10 月入住 2 晚
Cheshta 于 2019 年 10 月 23 日 的回复
Hi, Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I booked a handicap accessible with queen beds. I was not given a handicap accessible room with queen beds. While we were checking in, the front office person told me that if my room was dirty to call him and let him know because the new cleaning girl was not marking what rooms were clean and not clean. We got a room on the third floor because all the handicap rooms were given to long term residents. We were given a room at first with a broken toilet, the second room we were moved to had cracked tiles in the bathroom, stains in the bathtub, the bed skirts were completely wrinkled, and there was a hole in our floor that was just covered with the carpet. Our "view" from the room consisted of discarded mattresses, chairs, couches, bedside tables, and semi trailers trying to hide the discarded furniture.
2019 年 10 月入住 1 晚
Cheshta 于 2019 年 10 月 21 日 的回复
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

8/10 还可以

Kenneth

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 7 晚
Cheshta 于 2019 年 10 月 20 日 的回复
Thanks for the positive rating, Kenneth! Hope to host you soon :) Regards, Cheshta

2/10 糟糕

OogaWooga，Norcross Ga

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
After a week with my room cleaned on the first day of my stay only, I went to ask why and the receptionist couldn’t explain other than because I was a stay over. I was allowed to keep my room at the AGREED PRICE THROUGH EXPEDIA only till I made the mistake of telling the receptionist what my rate was, then it immediately was raised $25/per day. I heard women screaming at all hours and every time I went out of my room I was overwhelmed by the smell of weed and what al else I’m not sure. Never gonna be here again
2019 年 10 月入住 3 晚
Edward 于 2019 年 11 月 22 日 的回复
Sincere apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Edward

2/10 糟糕

Cassandra

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I booked my room, they took my money only to be told there was a $100 deposit required when I arrived. There was no mention of this in the advertisement and no phone number to call the hotel directly. The clerk was rude and would not come back to the window once he realized there was a problem. I have contacted the hotel and they will not refund my money, do not go to this hotel
2019 年 10 月入住 1 晚
Cheshta 于 2019 年 11 月 22 日 的回复
Hi, Cassandra! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 糟糕

Raitza，Norcross

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Las imágenes fueron un engaño total. Establecimiento súper sucio, asqueroso y antihigiénico. Mal servicio y no estaba todo instalado a la hora de hacer nuestro check in. Luego de que nos pidieran tiempo para arreglar la habitación.
2019 年 10 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：服务设施
We only stayed one night. The hall ways smelled like cigarettes, This hotel was just ok. They required $100 cash deposit instead of a credit card. And our room didn’t have toilet tissue
2019 年 10 月入住 1 晚
Cheshta 于 2019 年 10 月 14 日 的回复
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

2/10 糟糕

真实旅客

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was nothing to like about this hotel. Upon checking in the front desk required a $100 cash deposit that was never mentioned on the website or on booking confirmation. We get to the room and the hallways smell like weed. I checked the bed just to inspect and the sheets were dirty. Dark brown stains. Called front desk to get a new set and those were dirty as well. None of the lights hardly worked. The shower was nasty and the water was either too hot or too cold no in between. Everything was outdated. Just disgusting.
2019 年 10 月入住 2 晚
Cheshta 于 2019 年 10 月 12 日 的回复
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
They are in the midst of remodeling the hotel. 100 dollar cash deposit required.
2019 年 9 月入住 4 晚
Cheshta 于 2019 年 10 月 10 日 的回复
Hi, Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

10/10 超赞

Hope

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 4 晚
Cheshta 于 2019 年 10 月 10 日 的回复
Thanks a ton for the amazing rating, We are glad that we succeeded in matching your experience with your expectations. Regards, Cheshta

10/10 超赞

Rodrick

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Edward 于 2019 年 10 月 9 日 的回复
Hey, Rodrick! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Edward

6/10 一般

Akh，Norcross

商务旅客
满意：员工和服务
No comment. For the reason I am here is a little more than welcome.
2019 年 10 月入住 2 晚
Barbara 于 2019 年 10 月 9 日 的回复
Hey, Akh! It is always good to see our guest happy. Such feedback helps us. Keep them coming :)

2/10 糟糕

真实旅客

不满意：清洁度
Roaches and flies in the room and they did not have the room I had already reserved Available. I’m never going there again.
2019 年 10 月入住 2 晚
Cheshta 于 2019 年 10 月 9 日 的回复
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

8/10 还可以

Navdeep

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 2 晚
Cheshta 于 2019 年 10 月 9 日 的回复
Hi, Navdeep! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Cheshta

10/10 超赞

Rodrick

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Just had roach other than that good hotel
2019 年 9 月入住 2 晚
Cheshta 于 2019 年 10 月 7 日 的回复
Hi, Rodrick! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

8/10 还可以

Rodrick

满意：员工和服务，清洁度
Bugs in room
Roaches in the room very unpleasant stay with bugs crawling on you
2019 年 10 月入住 3 晚
Cheshta 于 2019 年 10 月 6 日 的回复
Hi, Rodrick! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

6/10 一般

Alysse

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2019 年 9 月入住 12 晚
Cheshta 于 2019 年 10 月 3 日 的回复
Hi, Alysse! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

6/10 一般

真实旅客

满意：员工和服务，清洁度
不满意：住宿条件和设施
They advertised a swimming pool and it was closed. The water was turned off for a day due to "Low pressure" a clogged valve. They gave me $ 15.00 cash for the inconvenience of no water. I think they should have provided bottled water.Everything else was good.
2019 年 9 月入住 3 晚
Edward 于 2019 年 10 月 1 日 的回复
Something like this should not have happened! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Edward

4/10 很差

Jerald

2019 年 9 月入住 2 晚

6/10 一般

真实旅客

商务旅客
Quick access to major roads. View out the window was a major road.The room was spacious and adequate for my needs. Parking was easy. B e prepared to have the required cash deposit. Your credit card will not be accepted for the deposit which is returned to you upon checkout provided the room is not damaged.
2019 年 9 月入住 4 晚
Edward 于 2019 年 9 月 29 日 的回复
Hi, Thanks for sharing your concern, we regret the hassle faced. We will surely pass this feedback with the hotel to make sure your next experience is pleasant. Have a great day ahead :) Regards, Edward

4/10 很差

真实旅客

2019 年 9 月入住 1 晚
Edward 于 2019 年 9 月 29 日 的回复
Something like this should not have happened! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Edward

2/10 糟糕

Alex

与家人出行, 商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
No running water....no one knowledgeable to fix the situation with the water problem..... had to cancel my reservation and go to another hotel... it was a real inconvenience ...... 😡
2019 年 9 月入住 1 晚
Edward 于 2019 年 11 月 22 日 的回复
Apologies for the inconvenience caused, Alex! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Edward

6/10 一般

Crystal

与配偶出行, 商务旅客
满意：员工和服务
不满意：住宿条件和设施
2019 年 9 月入住 1 晚
Edward 于 2019 年 9 月 27 日 的回复
Hi, Crystal! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Edward

4/10 很差

真实旅客

不满意：员工和服务、住宿条件和设施、客房舒适度
Mejorar la atención en recepción, activar piscina
La verdad el hotel está muy descuidado, desde la recepción sientes deficiencia en el servicio, la piscina inoperativa, fuerte olor a cigarrillo en pasillos
2019 年 9 月入住 4 晚