- Reception staff sincere in receiving clients and addressing enquiries
- Clean and comfortable room environment
RunningM
2018 年 8 月入住 1 晚
8/10 还可以
Cassandra
团体旅客
2024 年 6 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Good location in the CBD
Cassandra
2024 年 6 月入住 2 晚
10/10 超赞
Zoe
与家人出行
2024 年 6 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We absolutely loved our stay at the heritage auckland, only wish it had been longer.
We've been fortunate to have traveled to many locations around the world but this was definitely a favourite our our entire family.
Very reasonable price, big rooms.
Only downside was valet parking but we opted to park at skycity instead
Zoe
2024 年 6 月入住 1 晚
4/10 很差
Jenny
2024 年 5 月 31 日
不满意:员工和服务,清洁度
Shower got hot and cold
Jenny
2024 年 5 月入住 1 晚
10/10 超赞
Akiko
2024 年 5 月 29 日
满意:清洁度、员工和服务、服务设施
I enjoyed all your service. Thank you so much.
Akiko
2024 年 5 月入住 8 晚
6/10 一般
Erika
与家人及幼儿出行
2024 年 5 月 26 日
满意:服务设施,员工和服务
We booked this hotel for the family room and the pool/spa/gym as we went with our kids. They loved the rooftop pool especially and my husband used the gym. The parking is also valet parking and very reasonably priced for in Auckland.
I didn't realise but the Heritage has two sides, the older side and the newer tower side. The family room that we booked was in the older side (I think they all are) and it wasn't heritage - it was just run down. Definitely not a 4* experience. There was also ZERO sound proofing and it was so so loud with road noise and people walking above us. We got no sleep for both nights we were there. Such a pity as if they had the money to re-do the hotel it could be absolutely amazing.
The area around the hotel is also filled with rough people, there is an Auckland City Mission not far off and I believe a lot of the apartments around there are transitional housing. I understand this isn't the hotels fault and to be honest all of Downtown Auckland is like this - its a real pity. As you have to walk everywhere to eat it wouldn't be somewhere I would want to walk around if I was alone.