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关于北奥斯汀红屋顶酒店的点评

2 out of 5
北奥斯汀红屋顶酒店
8210 N I 35, Austin, TX

点评

4.8
10 分 - 超赞。113 条好评，共有 1000 条点评" "
8 分 - 还可以。130 条好评，共有 1000 条点评" "
6 分 - 一般。171 条好评，共有 1000 条点评" "
4 分 - 很差。176 条好评，共有 1000 条点评" "
2 分 - 糟糕。410 条好评，共有 1000 条点评" "

4.8/10

清洁度

6.0/10

员工和服务

4.4/10

服务设施

4.6/10

住宿条件和设施

点评

2/10 糟糕

Jermey

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 1 晚

2/10 糟糕

Austin

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Crappy
I never even stayed here and am still yet to get money back!
2020 年 12 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Property is pretty dirty. Stains on floors, rooms smelled like smoke as well as sheets were not cleaned. Amenities included a iron which was missing in our room.
2020 年 12 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Didn’t like that floor was dirty Shower head didn’t work Towels seemed dirty AC unit didn’t heat up
2020 年 12 月入住 2 晚

2/10 糟糕

Olivia

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst hotel ever
This place was nasty. I will never ever stay here. I did not even stay. Walked in roaches everywhere. Even in the toilet. Crackheads hanging around office. Smelled horrible. People smoking weed all over the place.
2020 年 12 月入住 1 晚

4/10 很差

Thomas

不满意：清洁度、住宿条件和设施、客房舒适度
Bugs not just in the bed !
Upon entry to the room there was roaches on the door, on the ac , and on the floor by the tv into the bathroom. I was in the room long enough to call the hotels.com help line& was on the phone over an hour trying to get it resolved.
2020 年 12 月入住 1 晚

2/10 糟糕

Charles

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Roaches
2020 年 12 月入住 2 晚

10/10 超赞

Stephanie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 1 晚

4/10 很差

Adriana

与家人出行, 商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Yikes!
The pictures are definitely nothing like what they've posted. I understand they're under renovation but this was sad. As soon as I walked in, i noticed the rumpled sheets on the bed, cigarette ash all over the flloor, mold growing on the ceiling, light fixture in bathroom broken. I haven't even gotten a chance to take a shower yet but i'm scared to. When the front desk tried moving us to another room, that turned out to be even worse because that room had roaches. I ended up requesting my first room back and decided beggars cannot be choosers
2020 年 11 月入住 1 晚

2/10 糟糕

Gabriel

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Blood on sheets and other fluids
Terrible place, very dirty, body fluids everywhere. We ask for another room and it was the same. Place is a rat hole. It should be. Removed from.list of hotels. Has to call customer servicebyo get a refund, they said yes when they had hotels.com.on the phone, later they did not honor the refund.
2020 年 11 月入住 2 晚

2/10 糟糕

Steven

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
terrible
it smelled like feet as soon as you walked in. the bed linens where dirty as where the walls. the wifi did not work and there was obvious drug activity going on in the parking lot. my worst hotel stay so far.
2020 年 11 月入住 1 晚

4/10 很差

Nicole

与家人出行
Neighbors were extremely loud all day/night.
2020 年 11 月入住 5 晚

10/10 超赞

Rochell

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
It was a unique place to stay. Very busy, It was fun
2020 年 11 月入住 3 晚

8/10 还可以

Tara

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 2 晚

6/10 一般

Luis

2020 年 11 月入住 1 晚

4/10 很差

Trishan

与家人出行, 商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚

8/10 还可以

Rochell

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚

2/10 糟糕

Shan

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
More Like Roach Roof Hotel
Covered and I mean covered in ROACHES! I killed about 15-20 of them. It was disgusting and they refused to refund me. I believe roaches is a huge red flag since we are still in the middle of a pandemic and they should be shut down.
2020 年 10 月入住 1 晚

2/10 糟糕

Jesse

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Roach motel
There were roaches running. I did not sleep well and it was not a safe feeling neighborhood. NEVER AGAIN
2020 年 10 月入住 1 晚

2/10 糟糕

Beau

团体旅客
满意：客房舒适度
不满意：员工和服务
This place is not for family's
It was a little hectic my room overflow we d from the bathroom so they moved me to another and then they blacklisted me
2020 年 10 月入住 4 晚

2/10 糟糕

Jean

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointed
The sheets were dirty and had stains all over and it smelled horrible
2020 年 10 月入住 2 晚

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Helpful people, we are repeat customers and like this place.
2020 年 10 月入住 1 晚

2/10 糟糕

vahid

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
0 star
Super dirty and very old I just can say was very terrible
2020 年 10 月入住 1 晚

2/10 糟糕

Guadalupe

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 10 月入住 1 晚

10/10 超赞

Gretchen

2020 年 8 月入住 1 晚

2/10 糟糕

Tiasha

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worse sleepless night ever
2020 年 10 月入住 1 晚

2/10 糟糕

Elizabeth

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 10 月入住 4 晚

2/10 糟糕

Crystal

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Will never stay there again. Needs to be off the m
2020 年 10 月入住 1 晚

4/10 很差

Edith

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
No es un lugar familiar
El lugar es muy viejo, las puertas se están cayendo, paredes sucias, el teléfono no tiene línea, solo quedate si es una emergencia pero no lo recomiendo
2020 年 10 月入住 1 晚

4/10 很差

Lisa

不满意：清洁度、住宿条件和设施、客房舒适度
Every room I went to had a bunch of roaches the sh
Every room I went to had a bunch of roaches the sheets have not been clean I understand they got a Pandora going on but you have to keep things clean because people pay money for that you want to be comfortable especially when you live in day by day
2020 年 10 月入住 1 晚

2/10 糟糕

Nadia

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Never staying here again.
2020 年 10 月入住 1 晚

10/10 超赞

Joslynn

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
Amazingly wonderful
2020 年 10 月入住 1 晚

4/10 很差

Linda

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Worst stay ever
Roaches everywhere very uncomfortable not sanitized
2020 年 10 月入住 1 晚

4/10 很差

真实旅客

与家人出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Meh
It was cheap, so that was a plus, but really gross and kinda shady. Burn holes in the sheets, walls were filthy, bathtub grimy, pool was green with sludge, people started blasting music at 2 am. Broken glass all over the parking lot. Pillows were like the flat small travel size. It did allow pets, which was also a plus.
2020 年 9 月入住 1 晚

2/10 糟糕

Isaac l

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Disgusting
Disgusting. Had to check out early due to cockroaches.
2020 年 9 月入住 3 晚

2/10 糟糕

Rose

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Not clean at all!! Has Roaches!!
2020 年 9 月入住 1 晚

10/10 超赞

Luis

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Place. Staff is above and beyond.
Still out on a business trip but so far it's been a blessing and it's just been a very comfortable stay thank you everybody at red roof
2020 年 9 月入住 1 晚

2/10 糟糕

Charlotte

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 1 晚

10/10 超赞

Karen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
bargain
always friendly and accommodating
2020 年 9 月入住 1 晚

8/10 还可以

Jorge

2020 年 9 月入住 1 晚

2/10 糟糕

Yassine，Boston

不满意：清洁度、服务设施、住宿条件和设施
This is first times I have ever been to a hotel like this. It’s smells really bad, the sheets have stains all over, cockroaches all over the the place, and mold in the bathtub. Save yourself the money and go somewhere else
2020 年 9 月入住 1 晚

8/10 还可以

Jorge

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Muy bien
2020 年 9 月入住 1 晚

2/10 糟糕

Mina

商务旅客
2020 年 8 月入住 1 晚

2/10 糟糕

Jacqueline

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Puke
It was horrible and disgusting, dirty nasty stained sheets, hair in bed, and even got switched to another room but it was in the same condition. I took off everything off the beds and used my personal bedding. Plus the bathroom towels and shower was disgusting. I will never return to this Red Roof Inn ever in my life.
2020 年 9 月入住 1 晚

2/10 糟糕

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
Very scary location and neighborhood. I will nor recommend anyone to this place. (It has nothing to do with the facility itself.)
2020 年 9 月入住 2 晚

10/10 超赞

真实旅客

2020 年 9 月入住 3 晚

6/10 一般

Lawrence

满意：住宿条件和设施，清洁度
Place was ok. Issue was the A/c i called in the morning around 7am. Said the a/c isnt getting cold. She said maintenance will come in at 8-930am. Well they never came by and checked.
2020 年 8 月入住 3 晚
Sophia,CSR 于 2020 年 9 月 2 日 的回复
Mr.Lawrence, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback, and we apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

8/10 还可以

Jesse

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
See you next Time!
Thanks alot for all you have done!£
2020 年 6 月入住 1 晚
Sophia,CSR 于 2020 年 9 月 2 日 的回复
Ms.Jesse, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 还可以

Natalie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 5 月入住 1 晚
Sophia,CSR 于 2020 年 8 月 30 日 的回复
Ms.Natalie, Thank you for staying with us. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.