6/10 一般
Liam
与配偶出行
2024 年 6 月 7 日
满意：员工和服务，清洁度
Nice hotel in a nice area. The staff were all very friendly and helpful. The room was nice and the pool was good. The food was decent but a little average - some more variety would have been appreciated.
Some issues I had: I emailed the hotel (once via Expedia) as we were arriving late and wanted to let them know and enquire about food options on arrival. No one ever replied to my emails.
On arrival, we were told we had been “upgraded” to a Premier room but I had actually booked and paid for a Premier room so there was no upgrade.
We were told by pool staff that we could not book one of the private beds (cabanas) in advance. They could only be booked on the day, in the morning when the pool opened. However on the day we wanted to use the cabanas we were first in line only to be told all beds had been reserved and booked the day before. The inconsistency here was frustrating.
There was lots of building work happening in a neighbouring hotel which was very noisy and caused lots of traffic. And the entire beach area was closed for the whole duration due to construction. Had to walk 20 minutes for the nearest beach.
Despite the above, we did have an enjoyable time here. Nothing special but not a bad hotel.
Liam
2024 年 6 月入住 5 晚