Good location and service, but can be flexible for check-in time. I arrive in the early morning in Berlin and check whether I can get a room earlier since meeting in afternoon.
Fu Keung
2017 年 9 月入住 4 晚
8/10 还可以
Ka Man
2016 年 10 月 16 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Good room but inadequate service
The location is good, the room is great. But the service is totally make us disappointed! We booked the taxi through the office before the day we departure since their office opening hour is 7am-10:30pm. But fianlly we go down to the pick up point at 5:50am which is in the side door of the hotel (recommended by the stuff of the hotel) and wait until 6:10am , there are NO taxi come. And we cannot find anyone help . And we go to the Main Street to find the taxi , we spent over 30mins to find people help and go to the taxi station !! Luncky we haven't late ! BUT I cannot image a 4stars hotel without 24hrs customer service. The stuff don't have a clear instruction for us if we cannot see the taxi, what should we do. She just told me near by have a taxi station ! It is very disappointed experience for us in Berlin !!! All the hard ware is good, but the sofe ware is very bad !!