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关于布罗米奇霍尔城堡酒店 - 贝斯特韦斯特修尔住宿精选酒店的点评

3.5 out of 5
布罗米奇霍尔城堡酒店 - 贝斯特韦斯特修尔住宿精选酒店
Chester Road, Birmingham, England

点评

8.2

很好

10 分 - 超赞。244 条好评，共有 599 条点评" "
8 分 - 还可以。210 条好评，共有 599 条点评" "
6 分 - 一般。86 条好评，共有 599 条点评" "
4 分 - 很差。32 条好评，共有 599 条点评" "
2 分 - 糟糕。27 条好评，共有 599 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

8.2/10

服务设施

8.0/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Shubhra

满意：清洁度、员工和服务、住宿条件和设施
Rooms are not sound proof. Residents above us played loud music till 4am.
2024 年 4 月入住 2 晚
reception 于 2024 年 5 月 9 日 的回复
Thanks for your feedback

10/10 超赞

ayaz

2024 年 4 月入住 2 晚

10/10 超赞

ayaz

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very close to my work, food is excellent
2024 年 3 月入住 2 晚
reception 于 2024 年 4 月 27 日 的回复
Thank you for the feedback.

8/10 还可以

Philip，Belper

满意：员工和服务，清洁度
Lovely building that could do with some TLC. Good breakfast.
2024 年 4 月入住 1 晚
reception 于 2024 年 4 月 27 日 的回复
Thank you for the feedback.

10/10 超赞

CHRISTOPHER

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel has character, , the breakfast was amazing..
2024 年 4 月入住 1 晚
reception 于 2024 年 4 月 27 日 的回复
Thank you for the feedback.

10/10 超赞

john

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location Easy parking for goods vehicles
2024 年 3 月入住 1 晚
reception 于 2024 年 4 月 27 日 的回复
Thank you for the feedback

6/10 一般

Paul

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a great hotel with wonderful staff. However, the ceilings are so thin and old, that you hear every walking step and the cleaners above you. This can be as early as 7 if people are leaving earlier. I’ve stayed here a few times, and each time I’m afraid my sleep is disturbed by poor sound insulation above.
2024 年 3 月入住 1 晚
reception 于 2024 年 4 月 27 日 的回复
Thank you for the feedback.

10/10 超赞

Fernando，Tucson

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Thanks
2024 年 3 月入住 1 晚
reception 于 2024 年 4 月 27 日 的回复
Thank you for the feedback.

6/10 一般

Bradley

满意：员工和服务，清洁度
2024 年 1 月入住 1 晚
reception 于 2024 年 4 月 27 日 的回复
Thank you for the feedback.

8/10 还可以

Jane

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very friendly rooms clean could do with a little updating mixing new with the old
2024 年 2 月入住 1 晚

10/10 超赞

Jane

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

6/10 一般

anthony

商务旅客
满意：员工和服务
Rundown, but interesting & conveniant for Brim cit
Only real downside was restaurant food was disappointing.
2024 年 2 月入住 3 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
East overnight stay
Room was fine
2024 年 2 月入住 1 晚

8/10 还可以

Wendy Elizabeth

与配偶出行, 商务旅客
满意：员工和服务，清洁度
We were very happy with our stay at Castle Bromwich Hall the accommodation was warm and clean, the bed was very comfortable, the towels were spotless, parking was easy, but the shower didn't work properly as the controls were loose and the water was only lukewarm, the plug in the sink didn't work, and the bathroom window was rotted and needed to be replaced as the mold was bad, cleaning it would not have made much difference. We only stayed one night so that was fine. Attention should be paid to these points as it is off-putting as it should only need a good plumber to put the bathroom right and a new window, otherwise, Fabulous,
2024 年 2 月入住 1 晚

8/10 还可以

Joanna

与家人出行
满意：清洁度
Amazing old building, nice decor lovely grounds. Room was nice but small. Bed was comfortable but small and shower was lovely.
2024 年 1 月入住 1 晚

10/10 超赞

Paul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Thomas

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Angie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant family room
Such a lovely hotel! The family room was fantastic as had a twin bedroom off the main bedroom. So nice to be able to watch TV while kids are going to sleep in their own room, rather than be stuck sitting in the dark when all 4 of us are sharing one bedroom. The hotel and grounds are very well kept, with a feeling of grandeur. We all slept well in really comfy beds and enjoyed a great buffet breakfast and stroll around the grounds in the morning. A credit to the owners and friendly staff. The hotel is well located and we stayed after visiting Winter Funland at the NEC. In the evening, we and had a short trip to Star City a few miles up the road, for a meal and game of indoor golf.
2023 年 12 月入住 1 晚

10/10 超赞

Vytis

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Yes , we recommending to everyone this property. It great experience
2023 年 12 月入住 1 晚

10/10 超赞

Mohammed

2023 年 12 月入住 2 晚

10/10 超赞

Sven

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

10/10 超赞

Annabelle

满意：清洁度、员工和服务、住宿条件和设施
Lovely big room. We had a great meal too
2023 年 12 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 11 月入住 1 晚

8/10 还可以

Luke

商务旅客
满意：员工和服务
不满意：住宿条件和设施
2023 年 12 月入住 1 晚
reception 于 2023 年 12 月 15 日 的回复
Thanks for your feedback

6/10 一般

Dave

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff and service was excellent, the only bad thing was the people in the room above us were very noisy till about 3 in the morning. It was a shame. They spoilt our stay.
2023 年 12 月入住 2 晚
reception 于 2023 年 12 月 15 日 的回复
thanks for your feedback

6/10 一般

Marie

满意：服务设施
2023 年 12 月入住 1 晚
reception 于 2023 年 12 月 15 日 的回复
thanks for your feedback

6/10 一般

Eddie

不满意：清洁度、员工和服务、住宿条件和设施
The dinner service wasn’t great , on arrival the staff were ar
2023 年 12 月入住 1 晚
reception 于 2023 年 12 月 15 日 的回复
thanks for your feedback

4/10 很差

Zhan

2023 年 12 月入住 1 晚

8/10 还可以

Robert

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I didn't want a city hotel and wanted easy secure parking. Nice and quiet. Grounds look nice but as on business, no chance to look around.
2023 年 11 月入住 1 晚
reception 于 2023 年 12 月 15 日 的回复
thanks for your feedback

8/10 还可以

Soyeb，London

与家人及幼儿出行, 与家人出行
满意：员工和服务，清洁度
Decent breakfast, large family room and beautiful grounds.
2023 年 11 月入住 2 晚
reception 于 2023 年 12 月 15 日 的回复
thanks for your feedback

4/10 很差

真实旅客

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
reception 于 2023 年 12 月 15 日 的回复
thanks for your feedback

8/10 还可以

Mike

2023 年 10 月入住 1 晚
reception 于 2023 年 10 月 29 日 的回复
Thank you for the feedback.

10/10 超赞

Francine

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
reception 于 2023 年 10 月 23 日 的回复
Thank you for the feedback.

6/10 一般

trevor

满意：客房舒适度，清洁度
our stay
some staff were friendly, other's were not . when my wife sat down for breakfast, there was broken glass right where she sat under the table .if someone was wearing flip flops they would have cut there feet as the table cloth cover the glass . obviously they didn't do there cleaning there properly...
2023 年 10 月入住 1 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback.

10/10 超赞

DAVID

满意：员工和服务、住宿条件和设施、客房舒适度
2 night stay.
We stayed for 2 nights. The room was comfortable and clean, but the stairs to our room were not so. The stairs to room 304 had obviously not been hoovered for a very long time and the spindles on the stairway were really thick with dust. We were shocked that no one from staff or management had noticed! We ate in the restaurant on both nights , the food the first night we excellent, but not so the second night. We had goat cheese for starters the first night which was beautifully presented and delicious so decided to have it again the second night, however whoever presented it obviously could not be bothered with presentation but it was still tasty. The Chicken Tikka contained 5 pieces of chicken was thick and too creamy, not like a Tikka at all - tasteless, so for dessert Chocolate Fondant was ordered for it to be just an overcooked hard chocolate sponge, no chocolate sauce in the middle- we returned it. The waitress in the restaurant was Courtney and we have to say she is an asset to you, very pleasant and obliging. The breakfasts were excellent and the rest of the hotel was very clean and pleasing as were the staff. We loved the hotel but felt this needed mentioning as it was let down by this.
2023 年 10 月入住 2 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback.

10/10 超赞

Jane

2023 年 10 月入住 1 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback.

4/10 很差

Manichand

商务旅客
满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
Excellent service, fundemental issues.
Everything could have been perfect, however one major issue in the auxiliary building where I stayed the room has very bad damp , I suspect hidden damp/mould. The reason for this I suspect is two, one carpeted throughout without sufficient area for shoes to dry while walking into lobby areas, two and the worst is the bathrooms have fans that either do not operate or dont operate enough, so there is a awful smell in what is a very clean looking bathroom. If they get the bathroom fans changed to ones that go on immediately as entering a bathroom and also stay on for a lenghty period after wards there will be better air circulation. Two remove carpets as I suspect damn has turned to unseen mould which gives the poor smell and three have areas lengthen for shoes to dry while entering lobbies - matts; laminate flooring etc. Doing this will allow the property to breathe sufficiently. I explained the smell and was given a different room, the other room had the same smell but not as bad. When I spoke to reception they explained the smell is due to the building being 400 years old, although there is a smell due to the buildings age, the smell is not the same as the smell from prolonged wet areas which dry slowly and allow for hidden mould, Apart from this the service was excellent. I had a 4 night stay and managed to go elsewhere for 2 nights instead.
2023 年 10 月入住 3 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback.

8/10 还可以

真实旅客

商务旅客
满意：客房舒适度，员工和服务
2023 年 10 月入住 2 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback.

8/10 还可以

Annette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful building and lovely service from all we met
2023 年 10 月入住 1 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback

8/10 还可以

Matthew

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback.

4/10 很差

William

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unexpectedly disappointing
Room shabby and not very clean. Toilet seat not attached properly to toilet bowl. Mirror light not working in bathroom; no shelf on which to place toiletries, no shaver point. Had asked for quiet room, but room allocated was located on staircase above dining/breakfast room. Told a wedding reception was scheduled to take place on the second night. Though already paid for second night, I just went home on the Monday morning and therefore wasted my money on the second night, already paid for. Will not be booking again. However, one good thing: the breakfast was good and the waiter in the breakfast room was polite, efficient and attentive.
2023 年 10 月入住 2 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback.

10/10 超赞

Sandra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Perfect location for attending events at the NEC and excellent value
2023 年 10 月入住 2 晚
reception 于 2023 年 10 月 8 日 的回复
Thank you for the feedback.

10/10 超赞

Janet

2023 年 10 月入住 1 晚
reception 于 2023 年 10 月 8 日 的回复
Thank you for the feedback.

10/10 超赞

Alun

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
reception 于 2023 年 10 月 3 日 的回复
Thank you for the feedback.

2/10 糟糕

Brian

2023 年 9 月入住 1 晚
reception 于 2023 年 10 月 3 日 的回复
Thank you for the feedback.

10/10 超赞

John

2023 年 9 月入住 1 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback.

2/10 糟糕

Kevin

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid
Avoid at all cost Had a truly shocking experience, having left my Laptop behind, phoned hotel to ask them to keep it safe until I could arrange collection. Instead of keeping it in a safe place They magaged to leave on display allowing someone to simply walk in and steal it. Hotel refused to call the police and report the crime. Stated this was my fault for leaving it and I must inform the police myself and claim on my own insurance. Stated they have a lot of crime in the area. But still refused to contact the police.
2023 年 9 月入住 1 晚

6/10 一般

Rizwan

2023 年 9 月入住 1 晚
reception 于 2023 年 10 月 22 日 的回复
Thank you for the feedback.

8/10 还可以

Paul

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were really friendly and helpful, there was some work being carried while we were there and some buildings were being rennervated, the Dining room was stunning but for me the menu wasn't up to the same level, so we ate in the bar instead, which was ok but also lacking in choice
2023 年 9 月入住 1 晚
reception 于 2023 年 10 月 3 日 的回复
Thank you for the feedback.

8/10 还可以

Nicole

与配偶出行
满意：清洁度、员工和服务、服务设施
Staff were great! Parking was in abundance and close.
2023 年 9 月入住 2 晚
reception 于 2023 年 10 月 3 日 的回复
Thank you for the feedback.