露台

关于伯明翰索内斯塔精选酒店的点评

3 out of 5
伯明翰索内斯塔精选酒店
4300 Colonnade Pkwy, Birmingham, AL

点评

7.8

还可以

10 分 - 超赞。461 条好评,共有 1006 条点评" "
8 分 - 还可以。232 条好评,共有 1006 条点评" "
6 分 - 一般。128 条好评,共有 1006 条点评" "
4 分 - 很差。89 条好评,共有 1006 条点评" "
2 分 - 糟糕。96 条好评,共有 1006 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.0/10

住宿条件和设施

8.0/10

环保

点评

2/10 糟糕

Josiah

2024 年 5 月入住 1 晚

10/10 超赞

Timothy

与家人出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
It was a good stay other then the beds being hard
2024 年 5 月入住 1 晚

10/10 超赞

Khadejah

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Great I’ll be back
2024 年 5 月入住 1 晚

2/10 糟糕

Nancy

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wouldn't go back, they said online they offered breakfasts and had a pool and didn't have either
2024 年 5 月入住 1 晚
General Manager 于 2024 年 5 月 20 日 的回复
Dear Nancy,We apologize for the unavailability of our pool during your visit. On our property, we have a restaurant that offers light bites or a full meal from our breakfast menu, and we regret if this was not to your preference. Your feedback is greatly appreciated, as we are always looking for ways to improve and elevate the guest experience. Delivering a top-notch stay is what we aim to do, and we hope you will choose to return to experience just that!

8/10 还可以

Timothy

满意:清洁度、员工和服务、住宿条件和设施
It is a great hotel
2024 年 5 月入住 1 晚

8/10 还可以

Stephanie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy check in with friendly staff and as a repeat customer cleanliness is my top priority and that’s why I choose to come back when in town
2024 年 5 月入住 1 晚

2/10 糟糕

Roseline

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

James

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful and the staff were super helpful and friendly
2024 年 5 月入住 1 晚

2/10 糟糕

Frank

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
They took reservations charged peoples cards but had no rooms pool and breakfast were closedand had
2024 年 5 月入住 2 晚
Guest Relations 于 2024 年 5 月 10 日 的回复
Dear Frank,Please accept our apologies for any inconvenience that you had during your recent stay with us. We do our best to ensure transparency regarding our amenities, and rest assured, we will work to ensure we are more clear with guests going forward. Also, please know that room reservations are subject to change when using a third-party site. Nevertheless, we are always available to speak with our guests, so feel free to reach out to us anytime with any lingering concerns you may have. It was our pleasure to host you, and we hope you'll consider giving us another opportunity to go above and beyond for you in the future.

4/10 很差

Scott

与家人出行
The property was not as advertised. I paid two hundred dollars for hotel with both breakfast and a pool and both were unavailable due renovations. This should have been advertised and frankly I feel entitled to a refund
2024 年 5 月入住 1 晚
General Manager 于 2024 年 5 月 10 日 的回复
Dear Scott,Thank you for taking a moment to leave your review. We are disappointed that your recent stay with us fell short of your expectations. Please know that we strive to ensure transparency when it comes to our amenities, and we will do our best to be more clear going forward. To fully address any lingering concerns, please feel free to reach out to us anytime. It would be our pleasure to assist you, and we look forward to hearing from you.

6/10 一般

Michael

与配偶出行
不满意:住宿条件和设施
The pool was not in service, nor the physical fitness center, and lastly the breakfast bar was closed!
2024 年 5 月入住 1 晚

4/10 很差

Johnny

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
When checking in was not told that the fitness center was out of order, nor was I told that they would be painting the outside of the building and that would intel excessive beeping, loud annoying beeping from their scissor lift going up and down all day so wasnt even able to work from hotel room. Also the day of check out house keeping started knocking on the door at 8:30 asking if was checking out, then another 10 minutes later someone else doing the same thing, then 15 minutes after that same thing, I couldn’t even do my zoom meetings that needed to be done that morning so that’s 2 days that I was not able to work and yet the property refuses to get a manager on the phone but they say someone will call me back, yet still no call. Also I had to wash all my clothes over again because the strong smell of food in the 4th floor seems as though they allow people to cook in their rooms, it was strong I. The room as well as the hall ways so this is not microwaved food this is actually someone cooking.
Guest Relations 于 2024 年 5 月 8 日 的回复
Dear Johnny,Thank you for your review. We are sorry to hear about your disappointing visit with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us to improve our process and better serve our guests. It was a pleasure having you here, and we hope you will give us another chance in the future to change your perceptions and deliver a seamless stay.

2/10 糟糕

Khara

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

2/10 糟糕

Matthew

2024 年 4 月入住 1 晚

6/10 一般

Lori

The pool and gym were both down for repairs. The coffee maker and toilet seat were broken in the room.
2024 年 4 月入住 3 晚
Guest Relations 于 2024 年 5 月 1 日 的回复
Dear Lori,Thank you for providing your valuable feedback. We sincerely regret to hear of the experience you had with us during your stay. Please accept our apologies for any lapse in timely service or inconvenience caused by closures. Furthermore, guest safety is a top priority for us, and our team will work to ensure any situations that arise are managed efficiently. We're glad to know that you did enjoy our comfortable beds and we hope for the opportunity in the future to provide you with a stay that better reflects our high standards.

4/10 很差

Ernest

商务旅客
满意:员工和服务
不满意:住宿条件和设施,服务设施
Advertising says complimentary breakfast. Entire service and prep area closed and dark. Nothing but bad, tepid coffee. Coffee inserts in room coffee did not fit. Could not get one. No answer. Just a shrug. Nice people.But minimal help or ability to answer questions clearly. But they were hospitable . Pool:closed. Workout room: closed. Rooms clean. Other areas, not so much. Roar of interstate behind building. Not too bad inside. Horrible outside.
2024 年 4 月入住 3 晚

6/10 一般

Shelia

带宠物出行
不满意:服务设施
Pet friendly
2024 年 4 月入住 1 晚

4/10 很差

Cleathas

与家人出行, 团体旅客
不满意:员工和服务
My mother-in-law room's air conditioning didn't work and staff was still leasing out the rooms. She wasn't compensated either. Also, most rooms at hotels come with an iron. My room did not have an iron. Again, the staff was promoting a continental breakfast, but that morning the kitchen was closed. I was really disappointed overall in my stay.
2024 年 4 月入住 1 晚
Guest Relations 于 2024 年 5 月 3 日 的回复
Dear Cleathas,Thank you so much for the feedback. We're sorry to hear about any disappointment in our amenities during your visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider joining us again soon.

10/10 超赞

Cathrine

与家人及幼儿出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We love the staff (reception ladies especially)!! Only downside is the indoor pool is “under maintenance” and they don’t know when it will be opened again. Still a great stay though!
2024 年 4 月入住 3 晚

4/10 很差

shane

不满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚

2/10 糟糕

Kathryn

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
BED BUGS! Says they have a restraunt, they do not! Says they have a bar, they do not! What they do have is BED BUGS! Refused to give us a full refund after we found the bed bugs right after checking in. We were not ven there for 15 minutes and they refused! Even though they had BED BUGS! Expedia did not fight for us to get full refund. Also the pool and gym are closed indefenitly. I told Expedia about all of this and told them that they should be removed from their site but I see that it is still up and showing that they have a bar, a restaurant, a pool and a gym. NOT! DO NOT STAY HERE! Horrible place and horrible staff.
2024 年 4 月入住 3 晚
Guest Relations 于 2024 年 4 月 30 日 的回复
Dear Kathryn,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any disappointment in our available amenities during your visit. Your feedback regarding this matter will be discussed internally, as we're always looking to make changes. In addition, while we treat our property regularly, we will be sure to have our pest control team look into all of your comments further so that improvements can be made where necessary. Thank you, and we hope you will consider giving us another chance in the future.

4/10 很差

Lena

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property is in poor condition overall, carpet is dirty, on the wall I saw bed bug. security deposit was $20 I did not know about it , only on front desk they said about it. they charged me $109 instead of $89 in receipt. They did not send back security deposit after I left. When you will return security deposit back? But only bed linens was clean. Sorry, I did not like smell in the hotel. No breakfast, closed pool. Not recommended to anyone. Not like advertised.
2024 年 4 月入住 1 晚
Guest Relations 于 2024 年 4 月 30 日 的回复
Dear Lena,Thank you for your comments. We're sorry to hear our security deposit caught you off guard. Regarding the charges you have mentioned, please note that when a reservation is made through a third-party site, taxes and fees are not included in the quotes price. Rest assured, our team is looking into your experience so we can improve, and we hope for another chance to impress you in the future.

4/10 很差

Michael

与配偶出行
满意:清洁度
不满意:服务设施
We where not told the pool was closed & the restaurant was being remodeled
2024 年 4 月入住 1 晚
Guest Relations 于 2024 年 4 月 30 日 的回复
Dear Michael,Thank you for taking a moment to share your experience, we apologize for any miscommunication regarding our amenities and property updates. Rest assured, our team will discuss your concerns so we can improve our overall quality and clarity, and we hope for another chance to impress you in the future.

2/10 糟糕

Kathryn

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
BED BUGS! do not stay here! Called expedia to tell them that this hotel has bed bugs and no restraunt and no breakfast and the pool is closed undefinitly but they really did not seem to care. Was supposed to stay here for 4 nights but off course we did not due to BED BUGS, hotel refused to refund us and expedia did not fight for us.I will be reporting this to the Health department and the better business beureau!
2024 年 4 月入住 4 晚
Guest Relations 于 2024 年 5 月 1 日 的回复
Dear Kathryn,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. While we treat our property regularly, we'll be sure to have our pest control team look into all of your comments further and make improvements where necessary. In addition, we always strive to be as transparent as possible regarding our available amenities, so we'll be sure to keep all of your comments in mind for the future. Please consider giving us another chance soon; we're confident that we can impress you and change your perceptions.

8/10 还可以

Cathrine

与家人及幼儿出行, 与配偶出行
满意:员工和服务,清洁度
不满意:服务设施
Everything was just fine, we didn’t know the indoor pool would be closed for maintenance (our daughter was so excited to swim) but other than that, it was a fine place to stay.
2024 年 4 月入住 2 晚

6/10 一般

Xiaolan

2024 年 4 月入住 4 晚

8/10 还可以

Frazier

与家人出行
满意:员工和服务
不满意:服务设施
It was nice.
2024 年 4 月入住 1 晚

2/10 糟糕

Samuel,Cameron

与家人出行
不满意:住宿条件和设施
Did not have pool available, no breakfast or dinner offered as said in amenities that was suppose to be part of hotel
2024 年 4 月入住 2 晚
General Manager 于 2024 年 4 月 27 日 的回复
Dear Samuel,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in our available amenities. Your feedback is gratefully received and will be discussed internally. Thank you, and we hope to see you again soon.

8/10 还可以

Tammy

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The only problem we had was the first room they put us in was hot and we asked for another room and they accommodated us.
2024 年 4 月入住 1 晚

8/10 还可以

Beth

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

6/10 一般

Shawounder

The reason I booked this hotel was the inside pool get there and the pool was closed but it did not say that online or even at check in
2024 年 4 月入住 1 晚

8/10 还可以

Ahn

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Silence
2024 年 4 月入住 1 晚

2/10 糟糕

Cassandra

与家人及幼儿出行
满意:清洁度
不满意:住宿条件和设施,员工和服务
The pool was closed and they didn’t even have breakfast then when we checked in she put us in a room that already had people in it
2024 年 4 月入住 1 晚
Guest Relations 于 2024 年 4 月 23 日 的回复
Dear Cassandra,Please accept our apologies for any disappointment in our available amenities during your visit, as well as any issues with the room you initially received. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Please consider giving us another chance in the future; we're confident that we can impress you.

6/10 一般

Frankie

与配偶出行, 团体旅客
The hotel needs better maintenance.
2024 年 4 月入住 2 晚

10/10 超赞

Autumn,Sulphur

2024 年 4 月入住 1 晚

2/10 糟糕

Khara

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Pamela

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was amazing! Property was clean and quiet!
2024 年 3 月入住 1 晚

6/10 一般

veronica

与家人及幼儿出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
2024 年 4 月入住 4 晚

4/10 很差

Brittany

不满意:清洁度
2024 年 4 月入住 1 晚

4/10 很差

Khara

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

2/10 糟糕

DESHANNA

商务旅客
不满意:清洁度、服务设施、住宿条件和设施
The room was extremely dirty and the wall outlets did not work properly! I checked in and checked right back out!
2024 年 4 月入住 1 晚
Guest Relations 于 2024 年 4 月 15 日 的回复
Dear Deshanna,We regret that we did not host your visit and that our accommodations fell short of your expectations. We will make the necessary corrections to ensure this is not a shared experience for future guests. Your feedback is appreciated, and we hope you had a safe trip home.

2/10 糟糕

Warren

2024 年 4 月入住 2 晚

10/10 超赞

Noreen,Oceanside

2024 年 3 月入住 1 晚

10/10 超赞

Jenna

与配偶出行
满意:清洁度
不满意:服务设施
Really enjoyed the stay for the most part. Not much to do seeing as the indoor pool was closed for the entirety of our stay. Not sure why either since it looked to be in full service. But it’s definitely one of the better hotels we’ve stayed at recently. They do offer breakfast but some mornings it was just toast, a sausage patty and boiled eggs. Not quite the most appetizing.
2024 年 4 月入住 1 晚

6/10 一般

Catalina

与配偶出行
满意:员工和服务,清洁度
Great staff, very polite. We loved the area of the hotel. Make sure you rent a car if you come from the outside of USA! Otherwise, use UBER. Taxis are extremely expensive. We had some issues with the air conditioner of the bedroom making us to have a pair of really bad nights.
2024 年 4 月入住 5 晚

8/10 还可以

John

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

6/10 一般

Kurt

与配偶出行
满意:员工和服务,清洁度
Signage to find the hotel was small an hidden. Breakfest was just average an not very warm even at 6 am when they 1st opened up.Hard to communicate with staff unless u speak spanish . Our room. 1 king bed was decent size an couch was nice. Pool under maintance but didnt matter to us . Price point was ok. Good location for us as passing thru but easy drive to couple of sights in town an close to 5 points entertainment district .
2024 年 4 月入住 1 晚

10/10 超赞

Kehali

满意:清洁度
Clean, polite service, and quiet location.
2024 年 4 月入住 1 晚

8/10 还可以

Stephanie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
As a returning guest, I can state that all has been very good up until this last studio room that was 175$/night…there was no hot water in the shower/tub and no one came to fix it during my stay, making a cold shower very uncomfortable
2024 年 3 月入住 1 晚

2/10 糟糕

Vivian

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was not helpful. Bathroom had hair on the walls. Bathroom light was broken after several calls to repair they didn’t show up until 11:30PM the night before departure time o attempt to fix. Waking everyone up.
2024 年 3 月入住 2 晚
Guest Relations 于 2024 年 4 月 5 日 的回复
Dear Vivian,Thank you for taking the time to share your thoughts with our team. We are disheartened that we were unable to meet all of your expectations. Please accept our apologies for the inconvenience or delay during this high-volume season. Your feedback is important to us, and we will be sure to share it with our team for immediate improvement. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.