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关于科罗拉多斯普林斯希尔顿花园酒店的点评

3 out of 5
科罗拉多斯普林斯希尔顿花园酒店
1810 Briargate Pkwy, Colorado Springs, CO

点评

7.8

还可以

10 分 - 超赞。381 条好评，共有 1002 条点评" "
8 分 - 还可以。321 条好评，共有 1002 条点评" "
6 分 - 一般。158 条好评，共有 1002 条点评" "
4 分 - 很差。86 条好评，共有 1002 条点评" "
2 分 - 糟糕。56 条好评，共有 1002 条点评" "

8.6/10

清洁度

8.2/10

员工和服务

7.2/10

服务设施

8.0/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

christina

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We were greeted immediately by a very friendly and helpful staff, continuing throughout our stay. They were renovating, but the facility was very clean despite that fact. Be aware if you include breakfast with your Expedia reservation it is a continental breakfast, which met our needs. We only stayed one night. Unfortunately our toilet was clogged our entire visit. The bathrooms on the main floor were very clean and accessible.
2024 年 5 月入住 1 晚

8/10 还可以

Gwendolyne

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
no mention was made of the hotel undergoing construction when booking. parking availability is an issue as well. staff are very courteous and congenial.
2024 年 5 月入住 4 晚
Shereeda - Front Office Supervisor 于 2024 年 5 月 12 日 的回复
Thank you for taking a moment to share your experience. I am happy you received the service that you deserve from our staff. I am however disappointed that the stay was less than ideal due to renovations and the unavailability of adequate parking. We do hope that you will give us another opportunity to share a more positive experience, by staying with us again in the future, as our goal is to always make your stay better and brighter.

10/10 超赞

Pamela，Trinidad

商务旅客
满意：员工和服务，清洁度
不满意：服务设施
The staff and location and bed have all been wonderful. The renovation is much more intense than we realized, but you accommodated us so well that we have been quite pleased. Thank you for everything!
2024 年 4 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 4 月 28 日 的回复
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future once renovations have concluded, as our goal is to make your stay better and brighter, always!

8/10 还可以

Raelene

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
The property was nice and convenient, but two items that we might suggest. 1. with the new flooring in the units the foot noise above was very loud. 2. Because you didn't have a business center available I could not print our boarding pass and the gal at the desk said she could not print from her computer. The Kitchen staff was awesome!!
2024 年 4 月入住 2 晚
Shereeda - Front Office Supervisor 于 2024 年 4 月 25 日 的回复
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. I am however very sorry for the inconveniences experienced. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

6/10 一般

Waylon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The property is in a state of remodel, yet is in good overall condition. The staff was pleasant. I reserved a king, was told they didn't have any left so was put in a double. Nothing offered for that. I pre-paid for breakfast, was told that was for continental only and didnt include heated items. The cook was taking a smoke break for about 15 minutes. I want to reiterate, the staff were all polite. It is the execution of this Hilton that fails. Stay in another hotel for the same or less and get a better experience and probably a good free breakfast.
Shereeda - Front Office Supervisor 于 2024 年 4 月 13 日 的回复
Thank you for the feedback. We are very sorry your experience did not offer you the quality of service you deserve, and that your expectations were not met. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

10/10 超赞

Ken

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 3 月 13 日 的回复
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

10/10 超赞

Deepmala

2024 年 3 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 3 月 30 日 的回复
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

8/10 还可以

Patrick

与家人出行
满意：员工和服务，清洁度
Decent place to stay. Water heater was down so we had cold showers. Staff was very nice.
2023 年 12 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 2 月 28 日 的回复
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. I am however very sorry for the inconveniences experienced. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 还可以

Jeanine

满意：清洁度、员工和服务、客房舒适度
Renovation
An older property under renovation. Some services are discontinued or suspended. The room and bed we’re comfortable.
2024 年 2 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 2 月 6 日 的回复
Thank you for staying with us. We sincerely appreciate your feedback. We look forward to hosting you again in the future once renovations have concluded.

6/10 一般

Jerah，Mosca

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 2 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 2 月 6 日 的回复
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

10/10 超赞

Phuong，Houston

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff: Great! Very nice and it was very easy to communicate to the staff any issues/concerns I have. Room: It was big and clean! Location: It was right across the street from Promenade Shops At Briargate so that was nice. Also, it was close to major streets and such, so the ubers I got didn't have any trouble getting to the locations I needed to go.
2024 年 1 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 4 月 25 日 的回复
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

2/10 糟糕

Lana

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awful
We tried to eat in the restaurant and there was one lady working. She was wearing ear buds and didn't even notice us or respond when we greeted her. She dropped the "menu" on the table and then disappeared. We went elsewhere to eat. No courtesy or politeness. Beds were super hard, no extra blankets, shower sprayed all over the floor.
2024 年 1 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 1 月 27 日 的回复
Thank you for the feedback. We are very sorry your experience did not offer you the quality of service you deserve, and that your expectations were not met. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 还可以

Meg

与家人及幼儿出行, 与家人出行
满意：员工和服务
不满意：住宿条件和设施
Under renovation and needs it desperately! Will be great once completed.
2024 年 1 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 1 月 16 日 的回复
Thank you for staying with us. We sincerely appreciate your feedback. We look forward to hosting you again in the future once renovations have concluded.

4/10 很差

Thomas

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Hotel is undergoing a renovation. I'd avoid until then. Common areas are nice, but the room was dated and not great.
2024 年 1 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 1 月 15 日 的回复
Thank you for staying with us. We sincerely appreciate your feedback. We're however truly disappointed however that your time with us was less than ideal and for the inconveniences experienced. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future once renovations have concluded.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Good stay
2023 年 12 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 1 月 15 日 的回复
Thank you for staying with us. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future.

4/10 很差

Sarah

商务旅客
不满意：清洁度
2023 年 12 月入住 1 晚
Shereeda - Front Office Supervisor 于 2024 年 1 月 15 日 的回复
Thank you for taking a moment to share your experience. We're however truly disappointed that your time with us was less than ideal. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

10/10 超赞

Nyla

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best sleep!
Rooms very clean, beds were comfortable, and different sized pillows made for a great nights sleep!
2023 年 11 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 11 月 23 日 的回复
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the restful sleep you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 11 月 20 日 的回复
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

6/10 一般

真实旅客

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Did it's job. Daughter was having surgery at Children's the next morning so we needed something close. Cleanliness and upkeep could use some work. Pool was freezing with the a/c running. Staff was very friendly.
2023 年 11 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 11 月 11 日 的回复
Thank you for taking the time to share your experience. I am delighted you received the service that you deserve. I am however so very sorry that you found the room and our facilities unacceptable and not cleaned to the Hilton standards. Our team works very hard to keep every room clean as we strive to exceed expectations every day, however we missed the mark. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 还可以

Hayley

与家人出行
满意：清洁度、员工和服务、客房舒适度
Great views
The hotel was very nice and staff was friendly. Some sticky stains were left on the night stand when we arrived. And the drain stopper for the bathtub didn’t work. Tv was a bit difficult to turn on. Possible batteries going dead on remote. Easy access to shopping and views were great
2023 年 11 月入住 2 晚
Shereeda - Front Office Supervisor 于 2023 年 11 月 5 日 的回复
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. I am however very sorry for the inconveniences experienced and that we missed the mark on cleaning. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

10/10 超赞

Rosa

满意：清洁度、员工和服务、住宿条件和设施
Todo muy organizado y lo mejor
2023 年 10 月入住 2 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 16 日 的回复
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 超赞

Tina

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Everything was great
2023 年 10 月入住 7 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 16 日 的回复
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 超赞

deidre

满意：清洁度、员工和服务、住宿条件和设施
GREAT TIME!
2023 年 10 月入住 2 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 14 日 的回复
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 超赞

Ann Eugenia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The staff are so wonderful. My daughter got sick and they were wonderful ordering late checkout, extra clean towels and free ginger ale from the kitchen. Everyone was so sweet and helpful.
2023 年 10 月入住 2 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. We are however very sorry that your daughter fell ill during her visit. We look forward to welcoming you back to our hotel in the future, as we hope to make each stay better and brighter always!

10/10 超赞

Susan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 一般

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Communication Difficult
Facilities are nice enough, but it is difficult to contact the staff by phone. We accidently left a telephone charge cord, and it took several attempts to contact them. When a call finally went through we were told that they would call if the charger was found. Never heard back
2023 年 9 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for staying with us. We sincerely appreciate your feedback, and we are very sorry for the inconveniences experienced by the delays in making contact. I am however happy to hear that everything else went well. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

4/10 很差

PATRICK

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
The room was very dark, no matter if you turned all the lights on ,, no place for two people to seat other then using the chair from the desk, The hall way had missing ceiling, guess there was a water leak from the upper unit, fixed the leak but didn’t bother to fix the ceilings below. I think they spent more money on the entrance and the reception area, and then ran out of money on the rooms
2023 年 9 月入住 2 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we’re so very sorry that our facilities did not meet the Hilton standards nor your expectations. Your feedback will be shared with management. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

8/10 还可以

juan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

10/10 超赞

Roger

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

10/10 超赞

Patrick

2023 年 8 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 一般

Al，Kerman

2023 年 8 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

8/10 还可以

Charles

与家人出行, 与配偶出行
满意：服务设施
Great service, great chef and front desk.
2023 年 8 月入住 3 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future.

6/10 一般

Patricia

2023 年 8 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 一般

Ashley

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The mini fridge didn’t work when we first got there. Took a few hours for it to finally work. The elevator was out. This app telling us that it was sound proof, but it wasn’t. We heard our neighbor snoring and then talking on the phone for 1 hour while we was trying to sleep. We won’t be staying here ever again.
2023 年 8 月入住 2 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we’re so very sorry that our facilities did not meet the Hilton standards nor your expectations. Your feedback will be shared with management. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by reconsidering staying with us again in the future.

10/10 超赞

Adriana

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Salt water pool. Great shopping within walking distance and fun bar.
2023 年 7 月入住 1 晚
Shereeda - Front Office Supervisor 于 2023 年 10 月 9 日 的回复
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

8/10 还可以

Steve，Spring Hill

与配偶出行
满意：服务设施，清洁度
Staff at breakfast very good.
2023 年 7 月入住 6 晚

10/10 超赞

Kameron

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Really enjoyed our visit and this hotel was exactly what we were expecting it would be!
2023 年 7 月入住 2 晚

10/10 超赞

L. Marlene

2023 年 7 月入住 1 晚

8/10 还可以

真实旅客

满意：客房舒适度，员工和服务
So so
The hotel was nice but could tell it was older. In the pool area, the ceiling was falling apart and the elevator door didn't seem to close all the way before going. For the price you are paying, breakfast SHOULD be included, but it's not.
2023 年 7 月入住 1 晚

10/10 超赞

Heather

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚

4/10 很差

Rose

满意：住宿条件和设施
不满意：员工和服务
2023 年 7 月入住 1 晚

4/10 很差

Jonalyn

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The lady in the kitchen was so rude!
2023 年 7 月入住 1 晚

10/10 超赞

Ray

2023 年 7 月入住 1 晚

6/10 一般

Angie

不满意：住宿条件和设施
2023 年 7 月入住 1 晚

2/10 糟糕

Patricia

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
The rooms are in need of updating, especially for the price. The air conditioning units must be the original ones in the building. Very dirty, old, and loud. No fans or windows in the bathrooms.
2023 年 7 月入住 4 晚

10/10 超赞

Stephanie

2023 年 6 月入住 1 晚

10/10 超赞

Stephanie

2023 年 6 月入住 1 晚

8/10 还可以

Ann M.

满意：员工和服务，清洁度
2023 年 6 月入住 3 晚

8/10 还可以

Mikel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚

10/10 超赞

Tina，Oviedo

2023 年 6 月入住 3 晚