Helpful staff disappointed with evening meal but staff dealt with issues promptly
Amanda
2024 年 5 月入住 2 晚
4/10 很差
Jeff
2024 年 5 月 12 日
Breakfast break should be made clearer I was expecting an English breakfast
Jeff
2024 年 5 月入住 1 晚
8/10 还可以
carys
与家人出行
2024 年 5 月 6 日
满意:清洁度、员工和服务、服务设施
We stayed for one night at the Kings Arms in Otterton. A beautiful village and a beautiful country pub. We met some friend and enjoyed an evening meal and some drinks together. Staff were very helpful, accommodating and polite. My only criticism was the shower, which had a pretty low wster flow rate. I would be hapoy to eat, drink and stay here again.
carys
2024 年 5 月入住 1 晚
10/10 超赞
steve
2024 年 5 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
steve
2024 年 4 月入住 1 晚
6/10 一般
Graeme,Cheshire
带宠物出行
2024 年 4 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lots of noise and music blaring all day from the kitchen below, room smells of garlic all the time.
Car park gets full, not much else in the area.
Graeme
2024 年 4 月入住 1 晚
10/10 超赞
Sue
与家人及幼儿出行, 商务旅客
2024 年 4 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
What a fantastic place. The rooms are clean and spacious. We had a great night away, with the added bonus that our dogs were welcome.
I would highly recommend The Kings Arms, and the great friendly team. We will definitely visit again. Thank you.
Sue
2024 年 4 月入住 1 晚
6/10 一般
Michelle
2024 年 3 月 25 日
不满意:住宿条件和设施
Lovely area.
Hubby checked in and was inadvertently charged again, the manager did come to our room after noticing to rectify. Hubby asked him for help to fix the standard lamp as only this and 2 bedside lamps were in the room so making it hard to read. Nobody came to help.
We kept being woken by rodents scratching and loudly chewing behind the skirting board. Reported to the duty manager in the morning who thanked me for telling him but offered no apology.
Disappointing if I’m honest as not particularly cheap considering the overall condition of the property and cleanliness.
We use many hotels/B&Bs and on the rare occasion when there has been a problem, people have apologised demonstrating customer care is of paramount importance. Therefore I have not felt the need to add these kind of posts previously. But I’d suggest for such a lovely location some changes are needed. I hope this is helpful to the management.
Michelle
2024 年 3 月入住 1 晚
8/10 还可以
Colette
与家人出行, 商务旅客
2024 年 3 月 13 日
满意:清洁度、员工和服务、服务设施
My only issue was the brackish water smell in our room, the moment you opened the door it was overpowering. I had to get up in the night and put the plug in the basin and close the bathroom door to try lesson the smell. We are gracious people who don't like to complain but this was really disappointing. I would not stay here again just because of this.
Colette
2024 年 3 月入住 1 晚
10/10 超赞
Ben
2024 年 3 月 3 日
满意:清洁度、员工和服务、客房舒适度
Last minute overnight stay
Warm welcome when we arrived. We booked last-second but everything was made easy. We had a Sunday roast and that was delicious. Relaxed vibe in the pub, excellent for Sunday chill out. The room was really lovely. The bathroom could use a refresh. Staff could not have been more helpful and cheery. Would stay here again.