She can't offer us requested table due to the table have been set for dinner in the morning 8:30.
真实旅客
10/10 超赞
Sidrah
商务旅客
2024 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay at the hotel was very pleasant and comfortable, welcoming staff and very helpful and kind. My room was very clean and spacious and very comfortable.
Sidrah
2024 年 4 月入住 1 晚
10/10 超赞
Caroline
2024 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed our time and felt looked after through our stay. The pool and spa facilities were superb with helpful staff. We found all the staff were helpful. Nothing seemed to be too much trouble. Even when the pool had to be closed for one hour we were kept well informed on the reopening schedule. In fact we found all staff very friendly in every department of the hotel from room maids to Resturant/ room service to bar and front desk staff.
Caroline
2024 年 4 月入住 3 晚
10/10 超赞
Teresa
与配偶出行
2024 年 3 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First impressions, the grounds impressive, the entrance to the hotel clean tidy and having evidence of regular maintenance. Receptionist pleasant and informative. The main area open plan which is very spacious, airy and clean. Near by is a bar with plenty of varied seats to suit the ergonomics of many and a restaurant.
The corridors leading to the rooms were airy and odourless; decor a little tired but clean.
Our room was very spacious, inviting and with adequate amenities. Bed, pillow and duvet extremely comfortable.
Breakfast and evening meal there was plenty of choice and staff very helpful.
Our only two negatives are:-
1) did not approve of a customer's dog(bulldog) being allowed to sit and drool on a dinning chair near the bar area.
2) witness the common practice of staff leaving what appeared to be unused servettes and cutlery on the tables when cleaning/clearing the tables ready for the next customer.
This is a serious health and safety concern.
Teresa
2024 年 3 月入住 3 晚
6/10 一般
Neil
商务旅客
2024 年 3 月 26 日
满意:清洁度、服务设施、住宿条件和设施
The hotel is in excellent condition and the staff were generally professional and helpful. Two things marred my stay:
1. I stayed for 2 nights and when I returned to my room on the second evening, at about 5:30pm, I found it had not been serviced - bed unmade, bathroom as I had left it etc. I reported this to reception and was promised that someone would come in to refresh the room but no-one did.
2. I paid £119.01 for the first night when I booked the room and another £15.00 for breakfast on the first morning (my company paid for the 2nd night and 2nd breakfast). My invoice/receipt says that I paid £102.22 on check-in and another £15.00 for breakfast. The £16.79 difference is not a big deal but awkward when it comes to claiming expenses.
Neil
2024 年 3 月入住 1 晚
4/10 很差
Julie
2024 年 2 月 18 日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
The room was clean, staff were friendly. Breakfast was awful no cups all coffee machines broken down, 15 minutes waiting for any food which was not great. Serious safeguarding issues with mobile phones in the sauna very unpleasant experience for a female. Which I did report. I would not say this was four stars 2 at best unfortunately. More staff needed as especially when large functions are on.
Julie
2024 年 2 月入住 2 晚
10/10 超赞
Robin
带宠物出行, 与配偶出行
2024 年 2 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very dog friendly with good space for walking and welcome in the bar
Breakfast excellent
Robin
2024 年 2 月入住 1 晚
10/10 超赞
TERESA
2024 年 2 月 3 日
TERESA
2024 年 2 月入住 2 晚
8/10 还可以
真实旅客
2024 年 1 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable and clean
A nice hotel, checking in was quick and the lady on reception was very friendly. The room was spacious and clean though the darker wood furniture looked a little worn. Nice ‘This Works’ products in the bathroom.
Was kept awake a bit with a buzzing/hammering type noise coming from my bathroom I think.
When I stayed (weekday) the hotel was
Being used a lot for conferences and you had to go through the conference room area to get to my room, so there was a fair amount of people and chatter about. Also some areas smelled of smoke which I think was from lots of conference members smoking outside during breaks and then coming back in again.
Visited the pool and spa area. Small sauna and steam room. Nice pool, but the jacuzzi wasn’t working.