Dear Genevieve, Thank you for sharing your feedback with us. We apologize for any discomfort you experienced due to the odor in the elevator and hallway. Providing a clean and pleasant environment for all our guests is our priority, and we regret falling short of your expectations in this regard. Rest assured, we take your comments seriously and will address the issue promptly to ensure a more enjoyable experience for all our guests. We appreciate your understanding and hope to welcome you back for a better stay in the future.Sincerely,Hotel Management

Dear Samantha, We are delighted to read Extended Stay America, which feels like your home away from home. Your comfort and relaxation are our priorities, and we are glad you find our property quiet and peaceful. We appreciate your suggestion and will consider it for future improvements. Thank you for your kind words, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Samantha, Thank you for letting us know how much you enjoyed your stay at Extended Stay America. We are delighted you got a great night's rest and that the room and amenities met all of your needs. It is important to us that your stay is as comfortable and carefree as possible. We are happy you enjoyed our delicious breakfast; it is one of our guests' favorite amenities, and we are glad you agree. It was a pleasure hosting your visit, and we hope you are already planning another visit our way.Sincerely,Hotel Management

Dear Malik, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your remarks about our staff delighted us. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Malik, Thank you for choosing Chesapeake - Greenbrier Circle and sharing your experience. We are thrilled that you had a great experience at Extended Stay America! Your satisfaction is our priority, and we are delighted you enjoyed your stay with us. We look forward to welcoming you back for another fantastic visit!Sincerely,Hotel management

Dear Malik, We appreciate your thoughtful comments here at Extended Stay America. We were delighted to learn that the considerate service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Robert, We apologize if the appearance of our property did not meet your expectations. While we strive to provide a comfortable stay, we understand the importance of maintaining our facilities. Your feedback is valuable, and we'll consider it. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Genesys, We sincerely apologize for the distressing situation you encountered during your stay. We strive to provide a comfortable and immaculate environment for each guest; therefore, we genuinely regret falling short of your expectations and our usual service standards. Although we regularly treat our property, we will schedule a thorough inspection to prevent a recurrence. We appreciate your patience and understanding as we work to resolve this issue. We hope you will revisit us in the near future so we can regain your trust in our hotel and show you the seamless visit you deserve.Sincerely,Hotel Management

Dear Jerica, We are happy you chose Extended Stay America for your recent visit to Chesapeake. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area. Sincerely, Hotel Management

Dear Jerica, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and they'll be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America. Sincerely, Hotel Management

Dear Jerica, Thank you for writing such a wonderful review of our hotel! Being so close to local attractions is one of the many benefits of staying with us. We receive many great compliments about our location, so we are glad this contributed to making your stay perfect for your time in the area. We all here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day!Sincerely,Hotel Management

Dear Jerica, We are happy you chose Extended Stay America for your recent visit to Chesapeake. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Jerica, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and they'll be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America.Sincerely,Hotel Management

Dear Jerica, Thank you for your recent review. It is wonderful to read how much you enjoyed your stay with us and found our location as per your plans for the trip. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back soon.Sincerely,Hotel Management

Dear Jerica, Thank you for your recent review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Jerica, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a positive experience overall. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely, Hotel Management

Dear Jerica, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your stay. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. However, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

Dear John, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience; we hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Tony, Thank you for choosing us. Your comments regarding the service extended to you by our front desk associate are very gratifying to read, and it will be a pleasure to share your feedback personally. However, we deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Kevin, We sincerely apologize for the discomfort and frustration caused by the presence of a roach during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of our suites as a precautionary measure for future guests. We appreciate your understanding and bringing this matter to our attention. We are committed to making improvements and hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Brandi, Thank you for reviewing your recent stay and highlighting some of our hotel's wonderful features. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by Shantae, and we will surely share your compliments with them! It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Whitney D, Thank you for choosing us and also for your review. We apologize for not exceeding your expectations during your visit, especially regarding cleanliness. However, we appreciate your comments on the availability of a decent room at a reasonable price, and we hope you will come back so we can provide you with the exceptional experience for which we are known. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management