We appreciate your feedback. If there are matters that we can improve upon, please feel to let us know. We hope to see you again soon.
6/10 一般
Lori
与家人出行
2024 年 5 月 12 日
不满意:员工和服务
Front desk could be more friendly and courteous. She acted like everything was a trial for her
Lori
2024 年 5 月入住 1 晚
Ronen 于 2024 年 5 月 13 日 的回复
WE are sorry that your stay did not meet all your expectations. We will use your feedback to improve our service and strive to achieve the utmost in guest relations.
10/10 超赞
Katya
2024 年 5 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Katya
2024 年 5 月入住 1 晚
Ronen 于 2024 年 5 月 14 日 的回复
We appreciate you providing us with the highest rankling indicating the superior service you received.
10/10 超赞
hitesh
2024 年 5 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Good
hitesh
2024 年 5 月入住 3 晚
Ronen 于 2024 年 5 月 13 日 的回复
WE are delighted that you gave the highest ranking for your stay experience.
8/10 还可以
Karen
2024 年 5 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Closest to family in the area.
Karen
2024 年 5 月入住 2 晚
Ronen 于 2024 年 5 月 9 日 的回复
We are glad we are within close proximity to your family. We look forward to seeing you again.
2/10 糟糕
Renato
2024 年 5 月 7 日
不满意:清洁度、员工和服务、住宿条件和设施
Renato
2024 年 5 月入住 1 晚
Ronen 于 2024 年 5 月 9 日 的回复
We are sorry that your stay did not quite meet your expectations. We hope to exceed them next time.
10/10 超赞
hitesh
2024 年 5 月 5 日
满意:住宿条件和设施
Good
hitesh
2024 年 5 月入住 1 晚
Ronen 于 2024 年 5 月 9 日 的回复
We appreciate you providing us with the highest ranking. We trust we will host you again.
8/10 还可以
Amin
商务旅客
2024 年 4 月 28 日
满意:清洁度、服务设施、住宿条件和设施
Good hotel location powerful shower and good breakfast. Property is dated and needs upgrades.
Amin
2024 年 4 月入住 5 晚
Ronen 于 2024 年 4 月 28 日 的回复
We appreciate your constructive feedback. We hope to host you again.
10/10 超赞
Shelby
2024 年 4 月 27 日
Shelby
2024 年 4 月入住 1 晚
Ronen 于 2024 年 4 月 29 日 的回复
We appreciate receiving the highest ranking from you indicating the level of stay experience received. We look forward to hosting you again.
8/10 还可以
David
2024 年 4 月 23 日
David
2024 年 4 月入住 1 晚
Ronen 于 2024 年 5 月 14 日 的回复
We appreciate your business and hope your stay was a pleasant and productive one.
10/10 超赞
Diane
与配偶出行
2024 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked everything about the hotel. It has everything we need!
Diane
2024 年 4 月入住 5 晚
Ronen 于 2024 年 4 月 19 日 的回复
We are happy to read your feedback regarding your stay. We will continue to provide the utmost in service and amenities for our guests.
10/10 超赞
Peter
2024 年 4 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Peter
2024 年 1 月入住 1 晚
Ronen 于 2024 年 4 月 19 日 的回复
We are delighted that you provided the highest ranking for your hotel experience. We hope to host you again,
10/10 超赞
Camila,Davie,Fl
2024 年 4 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
It was a very comfortable stay and we had a lot of privacy and everyone was very nice!
Camila
2024 年 3 月入住 4 晚
Ronen 于 2024 年 4 月 18 日 的回复
We are glad to read about your stay experience. We look forward to hosting you again
10/10 超赞
Krzysztof
2024 年 4 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very berry like
Krzysztof
2024 年 4 月入住 2 晚
Ronen 于 2024 年 4 月 18 日 的回复
Very good
2/10 糟糕
Bob
2024 年 4 月 9 日
不满意:住宿条件和设施,员工和服务
Water wouldn’t turn off after shower. I called the front desk and the response was “How did you break it?” Seriously? Had to sleep with running water all night long. I don’t think I’ll stay at another Holiday Inn Express again.
Bob
2024 年 4 月入住 1 晚
Management 于 2024 年 4 月 9 日 的回复
Thank you for completing the review, we are trained to provide great service and offer to repair or move you to another room, because guest comfort is our primary goal. Once again we appreciate your feedback.
10/10 超赞
Martina
与家人出行
2024 年 4 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in was fast!!
Martina
2024 年 4 月入住 1 晚
Management 于 2024 年 4 月 8 日 的回复
Thank you for grading us 5 out of 5 we really appreciate it.
4/10 很差
Korean
2024 年 4 月 7 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wasnt very ckean for price or rating
Korean
2024 年 4 月入住 1 晚
Management 于 2024 年 4 月 8 日 的回复
Thank you for your time, we will ensure to follow the standards and procedures to always improve.
6/10 一般
Amin
2024 年 4 月 7 日
Its old property but serves the purpose if you’re not looking for 5 stars service. Breakfast is great and the shower.
Amin
2024 年 3 月入住 4 晚
Ronen 于 2024 年 4 月 19 日 的回复
We appreciate your feedback. We pride ourselves on providing great amenities such as the Continental breakfast with hot items.
10/10 超赞
Melinda
商务旅客
2024 年 4 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to everything, safe location, perfect business stop. Breakfast area clean, fresh and nice too.
Melinda
2024 年 4 月入住 1 晚
Ronen 于 2024 年 4 月 2 日 的回复
We appreciate your comments encapsulating the experience we work to convey to our guests every day.: cleanliness, comfort, positive atmosphere, great amenities and service, location.
10/10 超赞
Angela
2024 年 4 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Angela
2024 年 3 月入住 2 晚
Management 于 2024 年 4 月 6 日 的回复
Thank you for rating us a 5 out 5 we really appreciate your feedback.
6/10 一般
Nancy
与家人出行
2024 年 3 月 30 日
不满意:员工和服务
Receptionist wasn’t particularly welcoming. Rooms have peeling wallpaper. I stepped on 2 small items so I don’t think they vacuumed between guests. Will likely look elsewhere next time I need to stay in Bartlett/Roselle area.
Nancy
2024 年 3 月入住 1 晚
Management 于 2024 年 4 月 6 日 的回复
Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed.
4/10 很差
Jaclyn,Crown Point
与家人及幼儿出行
2024 年 3 月 27 日
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
Pros:
I forgot to pack the kids toothbrushes and the hotel happily provided us some.
The rooms were fine.
Cons:
The pool and hot tub were very disgusting to the point that I didn't go in. There was lint all over in the pool and on the floor. We went from a Saturday-Sunday. I figured it would be cleaned by sunday. We waited to get in the pool since it was closed and they had people in there cleaning it (I saw with my own eyes). They left... and we go in and the water is still cloudy and there was so much lint floating that there is NO way they didn't see it and the day before you couldn't see your feet about 3 feet down. It didn't smell like chlorine either. The pool towels also looked dirty too.
The pancake maker was broken and the sign is so small, that everyone pressed the button and waited thinking it was working since we all missed the 2x3 table tent sign. A bigger sign would be best. Wish they had a waffle maker.
Jaclyn
2024 年 3 月入住 1 晚
Ronen 于 2024 年 3 月 28 日 的回复
I appreciate your comments and am sorry that the stay did not quite meet your expectations. we will use your comments to address the issues your brought forth.I hope you will come back again to so that you that you will see that this stay was an exception.
10/10 超赞
Angela H
2024 年 3 月 26 日
Angela H
2024 年 3 月入住 1 晚
Ronen 于 2024 年 4 月 18 日 的回复
We appreciate providing the highest ranking for your experience.
10/10 超赞
maria nazren
与家人及幼儿出行
2024 年 3 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room where we stayed was clean.
maria nazren
2024 年 3 月入住 1 晚
Ronen 于 2024 年 3 月 26 日 的回复
We appreciate your positive feedback on the room cleanliness. Cleanliness will continue to be top priority as part of our daily service.
6/10 一般
charlie
与配偶出行
2024 年 3 月 26 日
不满意:住宿条件和设施,清洁度
Overall rate is 3 out of 5. The suite we stayed in did not have a TV in the whirlpool/jacuzzi room (the pictures on the website showed that there was a TV mounted on the wall) the suite was a little dusty when we checked in. Our bathroom door did not lock correctly. The hotel staff very nice. Decent free included breakfast
charlie
2024 年 3 月入住 1 晚
Ronen 于 2024 年 3 月 26 日 的回复
We appreciate your comments. Although there were some issues with your stay experience, we will address them and hope to see you again.
10/10 超赞
Lee Sandra
与家人出行
2024 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked everything except for the fact that the pool looked dirty and not taken care of and for that reason i didnt get in it.. it was a downer.. our tv also was giving us issues. Other than that everything was great.. brwakfast was good and had options..
Lee Sandra
2024 年 3 月入住 1 晚
Ronen 于 2024 年 3 月 18 日 的回复
Thank you for your comments. We will address the issues you have brought forth regarding the pool and TV. Otherwise, you had a very positive stay experience.
6/10 一般
Dania
2024 年 3 月 15 日
满意:员工和服务
Dania
2024 年 3 月入住 3 晚
Ronen 于 2024 年 3 月 16 日 的回复
We appreciate your feedback. We hope to see you again soon.
10/10 超赞
Brian
2024 年 3 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
Brian
2024 年 3 月入住 1 晚
Management 于 2024 年 3 月 14 日 的回复
Thank you for taking the time to provide us with such a wonderful rating. We hope to be of service again soon.
10/10 超赞
Raul
与家人及幼儿出行
2024 年 3 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
10-15 drive from woodfield mall. Great jacuzzi and pool area.
Raul
2024 年 3 月入住 3 晚
Ronen 于 2024 年 3 月 11 日 的回复
We appreciate you noting our great location, and amenities.
10/10 超赞
Chris
2024 年 3 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Chris
2024 年 3 月入住 1 晚
Ronen 于 2024 年 3 月 11 日 的回复
We appreciate receiving 5 out of 5. We will continue to provide the utmost in service and amenities to every guest.
10/10 超赞
Mark,Lomira
与家人出行
2024 年 3 月 4 日
Everything from check in to check out was outstanding. Room was great, breakfast had a lot of options. Staff was excellent.
Mark
2024 年 3 月入住 1 晚
Ronen 于 2024 年 3 月 4 日 的回复
We are delighted to read about the great stay you had with us. We look forward to hosting you again.
10/10 超赞
CHERYL
与家人出行
2024 年 2 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was wonderful. Beds very comfortable. Everything clean and fresh. Wish the hot tub was working otherwise perfect!
CHERYL
2024 年 2 月入住 1 晚
Ronen 于 2024 年 2 月 28 日 的回复
We are delighted that you had a great stay experience with us. You mentioned a variety of things from great breakfast, comfortable beds, and overall cleanliness.
10/10 超赞
John
与配偶出行
2024 年 2 月 25 日
不满意:住宿条件和设施
Outside entrance keycard didnt work. Had to walk all the way to front entrance
John
2024 年 2 月入住 1 晚
Ronen 于 2024 年 2 月 27 日 的回复
We appreciate the high ranking you provided. We will look into the keycard issue to prevent it from occurring again.
10/10 超赞
sharon
2024 年 2 月 24 日
满意:员工和服务,清洁度
sharon
2024 年 2 月入住 1 晚
Roinen 于 2024 年 2 月 27 日 的回复
Thank you for providing us the highest ranking for your stay. We look forward to hosting you again soon.
10/10 超赞
Chris
2024 年 2 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Chris
2024 年 2 月入住 1 晚
Ronen 于 2024 年 2 月 27 日 的回复
We appreciate seeing that your stay experience was excellent. We look to continue to provide the utmost in service and amenities.
10/10 超赞
Ebone
2024 年 2 月 20 日
满意:清洁度、服务设施、住宿条件和设施
I love the jacuzzi suit
Ebone
2024 年 2 月入住 1 晚
Ronen 于 2024 年 2 月 20 日 的回复
We are delighted to hear that you enjoyed your suite. We hope to accommodate you again soon.
2/10 糟糕
Ricardo
与家人及幼儿出行
2024 年 2 月 19 日
This place was terrible staff didn’t know what they were doing I checked in late and room wasn’t even ready. They double charged me the deposit and when I checked out they charged me additional 50 for no reason. Pool and hot tub were out of order.
Stay away
Ricardo
2024 年 2 月入住 1 晚
Ronen 于 2024 年 2 月 20 日 的回复
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
6/10 一般
Danielle
与家人及幼儿出行
2024 年 2 月 19 日
满意:员工和服务,清洁度
The hot tub was broken
Danielle
2024 年 2 月入住 2 晚
Ronen 于 2024 年 2 月 19 日 的回复
We understand that your stay did not meet with your expectations as there was an issue with the hot tub. We hope you had the opportunity to use out indoor pool.
2/10 糟糕
justin
2024 年 2 月 18 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Thought I was getting hot tub and was broken! The whole point for my visit!
justin
2024 年 2 月入住 1 晚
Ronen 于 2024 年 2 月 19 日 的回复
We empathize with your sentiment regarding the hot tub. Unfortunately there was a mechanical issue with the hot tub. We hope you took advantage of our indoor pool adjacent to the tub. We hope to host you agin.
2/10 糟糕
Denn
与家人及幼儿出行
2024 年 2 月 18 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pool was very dirty so was the room
Denn
2024 年 2 月入住 1 晚
Ronen 于 2024 年 2 月 19 日 的回复
We are sorry to hear that your stay did not meet your expectations. We are reviewing processes and procedures to ensure that these issue will not reoccur.
10/10 超赞
Santiago Israel
2024 年 2 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Ease access
Santiago Israel
2024 年 2 月入住 1 晚
Ronen 于 2024 年 2 月 15 日 的回复
We appreciate the high rank you provided of your stay experience. We look forward to hosting you again.
8/10 还可以
Joan,Springfield
2024 年 2 月 12 日
Joan
2024 年 2 月入住 1 晚
Ronen 于 2024 年 3 月 22 日 的回复
We appreciate you staying with us. Thank you for the high ranking provided.
10/10 超赞
April
与家人出行
2024 年 2 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
April
2024 年 2 月入住 1 晚
Ronen 于 2024 年 2 月 12 日 的回复
We are happy to receive us the high ranking you provided. We always strive to provide the utmost in customer service. We look forward to hosting you again.
8/10 还可以
Amin
商务旅客
2024 年 2 月 8 日
满意:服务设施,清洁度
Overall good property. Very good shower pressure. Great breakfast options. Beds need to be upgraded as it wasn’t very comfortable. The Staff could be more friendly. Wasn’t greeted well.
I would definitely stay there again.
Amin
2024 年 1 月入住 4 晚
Ronen 于 2024 年 2 月 9 日 的回复
We appreciate your feedback regarding your stay experience. We will review any processes and procedures per your comments. We look forward to seeing you again soon.
8/10 还可以
Samuel
2024 年 2 月 4 日
Samuel
2024 年 2 月入住 3 晚
Ronen 于 2024 年 2 月 7 日 的回复
Thank you for your ranking. We hope to see you again soon.
10/10 超赞
Juan
2024 年 2 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Juan
2024 年 1 月入住 1 晚
Ronen 于 2024 年 2 月 7 日 的回复
We appreciate providing us with the highest ranking for your stay. We will continue to provide the most in service and amenities to you and the rest of our guests.
10/10 超赞
Jackie C
与配偶出行, 商务旅客
2024 年 1 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location and price
Jackie C
2024 年 1 月入住 1 晚
Ronen 于 2024 年 1 月 31 日 的回复
We appreciate you providing high ranking for your stay. We look forward to hosting you again soon.
10/10 超赞
William
2024 年 1 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
William
2024 年 1 月入住 1 晚
Ronen 于 2024 年 1 月 31 日 的回复
We appreciate your feedback and the top ranking you provided. We will continue to provide the utmost in service.
10/10 超赞
Samantha
2024 年 1 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
My boyfriend and I had an amazing stay! We will definitely be back
Samantha
2024 年 1 月入住 1 晚
Ronen 于 2024 年 1 月 31 日 的回复
We love hearing about the great time you had on your stay. We hope to accommodate you again.
4/10 很差
Sarah,Crystal Lake
2024 年 1 月 28 日
满意:员工和服务
不满意:住宿条件和设施
Sarah
2024 年 1 月入住 1 晚
Ronen 于 2024 年 1 月 31 日 的回复
We are disappointed that your stay did not meet your expectations. We hope to see you again soon.