开间, 2 张双人床, 无烟房 | 加厚床垫、办公桌、笔记本电脑工作区、遮光窗帘

关于哥伦布都伯林美洲长住套房酒店的点评

2.5 out of 5

点评

6.8
10 分 - 超赞。94 条好评,共有 406 条点评" "
8 分 - 还可以。113 条好评,共有 406 条点评" "
6 分 - 一般。89 条好评,共有 406 条点评" "
4 分 - 很差。60 条好评,共有 406 条点评" "
2 分 - 糟糕。50 条好评,共有 406 条点评" "

7.0/10

清洁度

7.4/10

员工和服务

6.6/10

服务设施

6.8/10

住宿条件和设施

6.4/10

环保

点评

10/10 超赞

Joy,Seattle

满意:清洁度、员工和服务、住宿条件和设施
Front desk person very nice.
2024 年 4 月入住 1 晚

6/10 一般

Maria

商务旅客
They need to have automatic door openings. Very old and scary elevator
2024 年 4 月入住 1 晚
Hotel Management 于 2024 年 4 月 2 日 的回复
Dear Maria, We are sorry to hear about your experience with the elevators during your stay. In a bustling hotel like ours, we understand how important timely and efficient transportation between floors can be. We are constantly improving our property to enhance our guests' experiences; therefore, we are grateful for your feedback. We appreciate your patience and hope that this aspect did not significantly impact the overall enjoyment of your stay with us. We look forward to the opportunity to serve you better in the future. Sincerely,Hotel Management

8/10 还可以

Aubrey

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, inexpensive, included a full kitchen. Only downside is that none of the dishes or kitchenware are in the room. You have to pick them up at the front desk.
2024 年 2 月入住 1 晚
Hotel Management 于 2024 年 2 月 28 日 的回复
Dear Aubrey, Thank you for posting your review of Extended Stay America. It gives us joy to know about your time here in a clean and decent-priced room and that having a kitchen in your suite was an added advantage. However, we regret your disappointment with the dishes not being in the room and will ensure that the guest gets clean kitchenware. We hope you will try us again in the city next time. Sincerely,Hotel Management

10/10 超赞

Miles

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very friendly, helpful, accomodating. They were excellent! Will stay there again next year.
2024 年 2 月入住 1 晚

10/10 超赞

douglas,Huntington

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location for my event stay. Friendly staff. Clean comfortable room. All I need.
2024 年 2 月入住 1 晚
Hotel Management 于 2024 年 2 月 4 日 的回复
Dear Douglas, We're thrilled to hear that Extended Stay America provided the perfect location for your event stay. It's wonderful to know that you found our staff friendly and the room clean and comfortable. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another excellent stay in the future. Sincerely,Hotel Management

8/10 还可以

elmer

商务旅客
满意:住宿条件和设施,服务设施
2024 年 1 月入住 2 晚

2/10 糟糕

Samuel

不满意:客房舒适度,住宿条件和设施
2023 年 12 月入住 1 晚

6/10 一般

真实旅客

与家人出行
Upon walking into the room and seeing the cupboard door missing under the sink area was a huge turn off. Having to ask for a coffee pot or even coffee was not expected so we didn’t bother. The staff was friendly at both check out and check in however being told they didn’t have items for breakfast due to being out of stock tells me they truly didn’t care enough to make sure their customers stay was appreciated with a coffee or a muffin or anything for breakfast as it stated it did have continental breakfast items at check in. There were no dishes, no silverware, no dryer for your hair and truly not worth the amount paid. I could have had more from another hotel. We were very very very disappointed at the price for all the more we got. Which was literally just a place to lay our heads because nothing was in the room except the beds 3 pillows on each bed and barely enough toilet paper and no extra for just in case. The fridge was out dated and honestly just the fact we couldn’t even use any amenity in the room because they had to brought in upon asking was very tacky. Ice cube trays was the only kitchen item nothing else. The beds were wobbly and even the light switches didn’t work well except the main one and that was very annoying as well. VERY disappointed at what I spent for this hotel. Pictures were deceiving and we were not happy at all.
2023 年 12 月入住 1 晚
Hotel Management 于 2023 年 12 月 7 日 的回复
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

8/10 还可以

Robert

团体旅客
满意:清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

8/10 还可以

真实旅客

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient location and overall acceptable. Cost/value proposition not great. Cleaning staff gracious, kind and helpful; night front desk staff not so much. Room spacious, well-equipped, clean and comfortable. Heavy smell of marijuana in hall. Room "febreeze" deodorizer was overwhelming (even when set on low). Parking lot under construction; not enough spaces for guests; no measures taken to help guests find a place to park. Card entry not working on exterior door - no measures taken to inform guests. "Free breakfast" is the typical gaslighting description of a paltry snack and marginal coffee service - not anything like a "breakfast."
2023 年 10 月入住 3 晚

10/10 超赞

Timothy La

2023 年 10 月入住 1 晚

8/10 还可以

Michiko

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚

8/10 还可以

Takeshi

商务旅客
满意:住宿条件和设施,员工和服务
スタッフが親切
2023 年 9 月入住 1 晚
Hotel Management 于 2023 年 10 月 3 日 的回复
Dear Takeshi, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're glad their caring hospitality was the highlight of your stay. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

8/10 还可以

Reba

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Vacuum sitting unattended in hall to room, and unattended cleaning cart in the hall too by employee break room!
2023 年 8 月入住 1 晚

6/10 一般

Kimberly

与家人及幼儿出行
不满意:服务设施,清洁度
Lobby smelled of cigarettes. Carpet in our room needed a clean. Generally clean room otherwise. No staff at front desk until 3 pm
2023 年 8 月入住 1 晚
Hotel Management 于 2023 年 8 月 21 日 的回复
Dear Kimberly, Thank you for staying with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

10/10 超赞

Sridevi

2023 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度
They allowed us to check in a bit early so we could get to our concert. Hotel was quiet and staff was friendly. The room could have used some updating, chips out of cupboards, front of refrigerator discolored but it was clean and comfortable.
2023 年 8 月入住 1 晚
Hotel Management 于 2023 年 8 月 15 日 的回复
Dear Guest, Thank you for making us a part of your event and taking the time to post a review. It is very kind of you to recognize our devoted staff for their service, and we are delighted that you enjoyed the relaxing atmosphere. We look forward to having you as our guest again whenever your travels bring you back to Extended Stay America.Sincerely,Hotel Management

6/10 一般

Gary

与配偶出行
Free breakfast included is inaccurate. The little stand of power bars to go is inappropriate to call free breakfast and Extended Stay should not false advertise. And no coffee until noon is also just poor. It is about to easy soft costs that bring folks back. Thanks for asking, Gary W.
2023 年 8 月入住 2 晚
Hotel Management 于 2023 年 8 月 15 日 的回复
Dear Gary, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; hosting your visit was a pleasure.Sincerely,Hotel Management

4/10 很差

Mark

与配偶出行
不满意:住宿条件和设施
Good area but needs some work. Door would not latch or lock and key cards did not work. Went to front desk 5 minutes after checking in and found no one. Went back two more times and no one.
2023 年 7 月入住 1 晚
Hotel Management 于 2023 年 8 月 1 日 的回复
Dear Mark, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Please be assured that we take these matters seriously and are actively working to address them. We will notify our maintenance department to resolve the door and key card issues to ensure that future guests do not experience the same inconvenience. Additionally, we are reviewing our staffing procedures to ensure that there is always someone available at the front desk to assist guests. Thank you once again for your feedback, and we hope to welcome you back in the future and provide you with a much-improved experience.Sincerely,Hotel Management

8/10 还可以

Mia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The hotel was easy to find. The staff was every nice. The breakfast was grab and go style. Overall I had a nice stay at this hotel.
2023 年 7 月入住 1 晚

6/10 一般

Michelle

与家人及幼儿出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Front desk staff was friendly and helpful. Bathroom had a wet rag smell. Kitchen has good amenities but it was run down -- cabinets doors kind of broken, faucet leaky, fridge door handle worn out. Serviceable but wouldn't stay there again.
2023 年 7 月入住 3 晚
Hotel Management 于 2023 年 7 月 21 日 的回复
Dear Michelle, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

8/10 还可以

Frank

与配偶出行
满意:住宿条件和设施,员工和服务
It was convenient and accessible to the freeways.
2023 年 7 月入住 2 晚
Hotel Management 于 2023 年 7 月 18 日 的回复
Dear Frank, We agree! We are in a great location and so convenient to the highway, giving our guests easy access to restaurants, shopping, entertainment, and business parks nearby. Thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We look forward to welcoming you back to our hotel on your next visit to the area. Sincerely,Hotel Management

4/10 很差

Tiffany

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Just don't stay here.
We had to change rooms because of the smell. The a/c leaked and the carpet was wet and smelly in the room we had to keep. They called 4 or 5 days after we checked out at the front desk and turned in our keys to the clerk. And asked if we were still there. I'm checking to see what they charged me for.
2023 年 6 月入住 2 晚
Hotel Management 于 2023 年 7 月 8 日 的回复
Dear Tiffany, Thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns and are working on improving the mentioned spots. Also, the housekeeping team is instructed to double-check the rooms before being allocated to the guest. Please allow us another chance to revisit; we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

10/10 超赞

David

2023 年 6 月入住 1 晚

6/10 一般

Linda

与家人出行, 商务旅客
满意:员工和服务
When we got our room & we realized it had a major ant issue. The front desk staff were kind to get us another room with out the ants. When we asked for cookware/silverware they only had 1-small boiling pan and some silverware. Said sorry we are “out of all the rest of the cookware items”. It was kind of why we choose this hotel to be able to cook food. Breakfast was a choice of a granola bar, muffin or oatmeal …lot less then they use to do. The coffee was great. In close proximity to stores, highways and things to do.
2023 年 6 月入住 2 晚
Hotel Management 于 2023 年 6 月 22 日 的回复
Dear Linda, Thank you for choosing us and sharing your feedback. We always strive to provide the best service for an exceptional experience and offer amenities such as a well-furnished room with a fully equipped kitchen, a full-size refrigerator, microwave, a complimentary breakfast, a hairdryer, and certain toiletries for the comfort of our guests to make them feel like a home away from home. So, we apologize that we fell short of meeting your expectations regarding the kitchenware items and the breakfast. We regret any inconvenience caused. Rest assured that we take your concerns seriously and will share them with the appropriate teams. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

10/10 超赞

Maureen

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
The room was clean and quiet. I got a good night’s sleep. Very affordable compared to other local options. Will stay there again.
2023 年 6 月入住 1 晚

6/10 一般

Lauren

满意:员工和服务
Xyz
I booked a 2 bedroom room. The hotel over booked, I was given 2 1 bedroom rooms. Which did not suit my party. Hotel has a bad odor.
2023 年 6 月入住 1 晚
Hotel Management 于 2023 年 6 月 6 日 的回复
Dear Lauren, Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations. We hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

4/10 很差

Jennifer,Island Lake

与家人出行
满意:员工和服务,清洁度
Staff was very nice and helpful. I had the worst night sleep in my life because the bed was rock hard. In the morning, I called the front desk to share my concerns and we discovered my mattress was upside down! They were surprised and apologetic. Happy they were nice about it. But this is unacceptable!
2023 年 5 月入住 1 晚
Hotel Management 于 2023 年 5 月 30 日 的回复
Dear Jennifer, Thank you for reviewing your stay with us. We apologize for your issues and understand that they affected your sleep quality. Our team is committed to providing sincere and attentive service, and we thank you for recognizing their efforts. We value your honest feedback and hope to make your next stay exceptional in every way. Sincerely,Hotel Management

10/10 超赞

Dale

very is to find. Quite location. Staff friendly and helpful.
2023 年 5 月入住 1 晚
Hotel Management 于 2023 年 5 月 22 日 的回复
Dear Dale, Thank you for taking the time to share such complimentary feedback for Extended Stay America. We are delighted to read that you had such a wonderful experience, from our quiet location to your interactions with our excellent team. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

10/10 超赞

Melanie

满意:清洁度、员工和服务、客房舒适度
2023 年 3 月入住 1 晚

4/10 很差

Alice

不满意:清洁度、员工和服务、住宿条件和设施
Not satisfy my entirely staying
No pots and pans provide for my staying and I can’t cook my dinner! Broken kitchen cabinet, not enough pillows .
2023 年 3 月入住 1 晚
Hotel Management 于 2023 年 3 月 26 日 的回复
Dear Alice, Thank you for being a guest at our hotel. We sincerely apologize for failing to meet all your expectations. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We are sorry if we missed communicating this with you during check-in. Moreover, we apologize for the oversights in preparing your room, as a suite should only be made available after the cleaning process is complete and a supervisor has inspected it. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Sincerely,Hotel Management

8/10 还可以

Myia

与家人出行
满意:住宿条件和设施,清洁度
We stayed where dogs were, so they were a bit noisy. However, the hotel was clean, comfortable, and great. Kind of wish there were more staff members available when checking out.
2023 年 3 月入住 1 晚

10/10 超赞

Julie

满意:清洁度、员工和服务、住宿条件和设施
Good place . Not a bad price . A little out dated but nice
2023 年 3 月入住 1 晚
Hotel Management 于 2023 年 3 月 18 日 的回复
Dear Julie, We are pleased you enjoyed staying with us at Extended Stay America. It's nice to know you found our hotel comfortable and of great value, and we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your concern with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management

8/10 还可以

Sindhu

满意:员工和服务,清洁度
不满意:客房舒适度
2023 年 2 月入住 1 晚

6/10 一般

Kristie

2022 年 12 月入住 3 晚

8/10 还可以

Brittany

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Price and Home-Style Feel
It was a nice and clean hotel. We like to use these type of hotels because they are cheap, but also have a home-type feel with the full refrigerator, stovetop, and kitchen sink area. They are also cat and dog friendly, but do charge a pet deposit. The staff were also very friendly, accommodating and nice to conversate with.
2022 年 11 月入住 1 晚

10/10 超赞

Steven .R

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Quick check in
2022 年 10 月入住 1 晚
Hotel Management 于 2022 年 10 月 31 日 的回复
Dear Steven, we are delighted to read that we took the best care of you while you were with us. Attentive customer service supported by comfortable accommodations sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love doing daily. Thank you for making this possible for many of our dedicated and faithful team members. We hope to welcome you back soon to Extended Stay America.Sincerely,Hotel Management

10/10 超赞

SHUJI

2022 年 10 月入住 1 晚

6/10 一般

Tom

与家人出行
满意:客房舒适度,清洁度
Disappointed
Disappointed in the fact that they didn’t have an ice machine.
2022 年 10 月入住 1 晚
Hotel Management 于 2022 年 10 月 16 日 的回复
Dear Tom, thank you for staying with us. We are glad you had a pleasant stay. However, we are sorry for the inconvenience caused due to not having an ice machine. All our rooms are fully equipped kitchens with full-size refrigerators, including ice trays for your convenience, and we apologize for your disappointment. We would love the opportunity to serve you again on your next visit to the area. Sincerely,Hotel Management

8/10 还可以

Ryota,Frisco

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 10 月入住 5 晚

10/10 超赞

Dorothy

满意:员工和服务,清洁度
2022 年 10 月入住 2 晚

10/10 超赞

Debbie

2022 年 8 月入住 2 晚

2/10 糟糕

Dylan

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
There WAS BED BUGS!!!!
There WAS BED BUGS!!!!
2022 年 7 月入住 1 晚
Hotel Management 于 2022 年 8 月 1 日 的回复
Dylan, we appreciate you bringing this concern to our attention and are grateful for your patience. Thank you for your time; you have our assurance that we will address this appropriately. Sincerely, Hotel Management

10/10 超赞

shinichi

商务旅客
满意:员工和服务,清洁度
For the last 3 years until a few months ago the manager and some of the staff at this hotel have been really terrible. I was treated badly by them many times. It was like a sample of the worst hotel in America that I would not recommend at all. I had no choice but to stay at this hotel on business. Nothing but displeasure. However, he became a new manager and this time he responded much better. You can tell by looking at the eyes of the working staff Hope this keeps getting better.
2022 年 7 月入住 2 晚

8/10 还可以

Andrea

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Very clean
It was very clean, the lobby had a nice clean smell. The hallways smelled like cigars but did not over flow into the rooms. The housekeeping staff was very friendly. I had to use the laundry facilities and they take debit cards which was nice.
2022 年 7 月入住 2 晚

4/10 很差

Catherine

与家人出行
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
2022 年 7 月入住 3 晚

6/10 一般

Luisa

与家人出行
2022 年 7 月入住 1 晚

6/10 一般

Ruthanne

与家人出行
满意:员工和服务
不满意:住宿条件和设施
So-so
Hotel is ok. Just dated. Feels snd looks tired and worn. Hey it’s a safe area, with store and restaurants nearby, easy on and off interstate.
2022 年 7 月入住 1 晚
Hotel Management 于 2022 年 7 月 15 日 的回复
Ruthanne, thank you for evaluating your stay. We are glad your overall visit with us was pleasant and that you loved our location with its proximity to the restaurants and interstate. However, we are disappointed you were not satisfied with the condition of our property. We have noted your comment, and we will share it with the appropriate individuals for future modernization plans for our hotel. We hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management

6/10 一般

Satyanarayana,Athens

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Location is within walkable distance to all the doctor's offices near Metro Place North in Dublin Ohio. Hotel seems decent but housekeeping staff not that alert completing their daily duties. I checked into a cleaned room without pillows and pillowcases laying on the bed seem used. The check-in lady rectified the situation immediately. Hotel seems a little too quiet for the area it is located in and the other customers do not seem very well mannered for a hotel like that. It is better than any motel but not worth $100 a night. There are much better hotels for that rate.
2022 年 7 月入住 1 晚
Hotel Management 于 2022 年 7 月 15 日 的回复
Satyanarayana, thank you for evaluating your stay. We are sorry for the oversight in your suite's preparation and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We also regret we did not provide the value you were hoping for. On a positive note, we are glad you liked our convenient location. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

10/10 超赞

Michael

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Nice area
2022 年 7 月入住 1 晚
Hotel Management 于 2022 年 7 月 16 日 的回复
Michael, thank you for your kind review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to our area. Sincerely, Hotel Management