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关于大连硬石酒店的点评

3.5 out of 5
大连硬石酒店
海滨西路 65 号, 金州区, 大连市, 辽宁省

点评

8.0

很好

10 分 - 超赞。1 条好评，共有 3 条点评" "
8 分 - 还可以。1 条好评，共有 3 条点评" "
6 分 - 一般。1 条好评，共有 3 条点评" "
4 分 - 很差。0 条好评，共有 3 条点评" "
2 分 - 糟糕。0 条好评，共有 3 条点评" "

9.4/10

清洁度

7.4/10

员工和服务

6.0/10

服务设施

8.0/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Solid option in Dalian
Pretty new hotel located in front of the beach. Tasty dinner options in the restaurant in the hotel. Area a bit deserted especially off the season. Around 5 minutes by taxi to the nearest metro station. Staff was very nice.
2021 年 9 月入住 3 晚

8/10 还可以

Melissa，Inwood

满意：清洁度、员工和服务、住宿条件和设施
Hard Rock Hotels are always interesting to see what they have in the way of star's clothing, etc. I enjoyed hearing a lot of songs that I hadn't heard for years.
2021 年 8 月入住 15 晚

6/10 一般

Chenguang

与家人出行, 团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Pretty rock, but not for luxurious expectations.
The overall score from me will be 3.5. I spent two nights at a junior suite, the view and decor are nice. But at the same time, you could’ve pick a luxurious hotel at a similar price. Yes, Hard Rock fits its name, but its a distance away from luxurious. The most disappointing things that have happened to me during my stay is the service. The daily maid refused me at first for a request for new beddings. Although she did change the beddings, she still insisted it was the hotel rule to change beddings only once per 3 days. The guitar service is pretty cool and one of the best things they have to offer. A 3,000 CNY deposit is required during your usage of any instrument. Although the retrieving part wasn’t so pleasant. I had to wait for an extra 20 mins to wait for the concierge to pick it up. Yes, I had to, as they don’t allow guests to bring down the instruments by themselves. Without any notice, the restaurant refused my room service order without noticing me. I waited for 40 mins only to find they were unavailable for the night, as they were occupied by the Halloween parties. They could have told me 40 mins earlier when I placed my order! I had to stay hungry for another 30 mins to get my MCD delivery. I had a burger from room service the night before and it was average. So good for a hungry man but maybe not so close to one of those top-rated burgers. Speaking of burgers, it’s a shame that the hotel doesn’t come with a Hard Rock Cafe.
2020 年 10 月入住 2 晚
MarCom Department 于 2020 年 11 月 18 日 的回复
Hi Hard Rocker, many thanks for your recent stay at the Hard Rock Hotel Dalian. It is through with regret that we read of your dissatisfaction as regards to the service provided by daily maid, concierge and room service. We do apologize for these laps of service which were clearly not in line with the hotel’s overall service level. Rest assured that we will be reviewing this process and arrange staff training on service skills accordingly. We would be delighted to have the opportunity to welcome you back to the Hard Rock Hotel Dalian in the near future.