大堂

关于利沃尼亚君悦酒店的点评

3 out of 5
利沃尼亚君悦酒店
19300 Haggerty Rd, Livonia, MI

点评

8.6

超赞

10 分 - 超赞。522 条好评,共有 1001 条点评" "
8 分 - 还可以。302 条好评,共有 1001 条点评" "
6 分 - 一般。93 条好评,共有 1001 条点评" "
4 分 - 很差。49 条好评,共有 1001 条点评" "
2 分 - 糟糕。35 条好评,共有 1001 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.6/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

KAIHSIANG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
不錯的商旅,離交流道近

10/10 超赞

Chih-Hung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything is good but only exercise room is too small.
2018 年 1 月入住 9 晚

10/10 超赞

YI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good experience!
Good hotel with breakfast.
2018 年 1 月入住 15 晚

10/10 超赞

Simon

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice hotel!!!
2017 年 11 月入住 4 晚
Thank you for staying with us. We look forward to seeing you again. Thanks for the great comment

8/10 还可以

lan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
床很舒适,床品也好,酒店的一切都很好

10/10 超赞

Eli

满意:清洁度、员工和服务、住宿条件和设施
Great place to have quick hide out. Only observation is that, breakfast got finished very fast exactly on top of 10am. I think there should be some extra minutes
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 15 日 的回复
Eli, it's wonderful to hear that you found Hyatt Place Detroit Livonia to be an ideal escape. Your feedback regarding the breakfast timing is noted and will be discussed with our team members. We aim to continuously provide an excellent guest experience and your feedback is invaluable. We hope to welcome you back soon.

8/10 还可以

Theresa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Good stay. The only negative I found was the food choices for breakfast. Very limited in selection and amount available for the many people that were eating:/ Staff was mediocre friendly
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Theresa, it's lovely to hear that you generally had a good stay at Hyatt Place Detroit Livonia. We appreciate you sharing your experience. We are constantly striving to offer a variety of breakfast options and genuinely value your feedback in this regard. In addition, we're committed to ensuring all our colleagues impart a greater level of friendliness. We trust your future stays with us will be even more pleasing.

10/10 超赞

Tihira

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staffing were kind and accommodating. We will book here again!
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Tihira, it's wonderful to hear that you had a positive experience with our front desk team members at Hyatt Place Detroit Livonia. We're thrilled that their kindness and accommodation had such a positive impact on your stay. We eagerly await your next booking!

8/10 还可以

Sandra

满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 12 日 的回复
We appreciate you sharing this positive rating, Sandra!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Detroit Livonia. We want to share an even more enjoyable experience with you next time.

10/10 超赞

Judy and Jerry

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Always enjoy Hyatt Place. Rooms are consistently clean and comfortable.
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 9 日 的回复
Judy and Jerry, it warms our hearts to hear that you both had a delightful stay at Hyatt Place Detroit Livonia. We're thrilled that you found our rooms to maintain the consistency in cleanliness and comfort that we always aspire to provide. We thank you for your feedback and look forward to welcoming you back in the near future.

10/10 超赞

Juan

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything we needed for a quick stay. Breakfast was good!
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 8 日 的回复
Juan, it's wonderful to hear about your satisfactory stay at Hyatt Place Detroit Livonia. Our team always strives to ensure your comfort and convenience, which includes providing an enjoyable breakfast. We're glad to hear that we matched your expectations and we look forward to the opportunity to host you again soon!

8/10 还可以

John

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I thought for my wife and I was the perfect location. Shopping and eating choices were easy to get to. The Hyatts' customer service was excellent. Our only complaint was the bathroom. It was small and the toilets were extremely short.
2024 年 4 月入住 4 晚
Customer Service 于 2024 年 5 月 6 日 的回复
John, we appreciate your positive remarks about Hyatt Place Detroit Livonia's strategic location and our top-notch customer service. On the other hand, we acknowledge your feedback about the bathroom dimensions and features. Please know, we continuously strive to improve our guest experience, and your notes are crucial to that process. We're looking forward to welcoming you back and hope to exceed your expectations next time.

8/10 还可以

Stavroula

Nice hotel & staff - love that it’s right by restaurants and target
2024 年 4 月入住 1 晚

8/10 还可以

Abdo

满意:住宿条件和设施,清洁度
It was good plase and clean rooms, but people in the dront desk not quite friendly with qusts and lots of time waiting for someone to come to front desk for us. But over alll very nice place to stay
2024 年 4 月入住 6 晚
Customer Service 于 2024 年 5 月 1 日 的回复
Abdo, thank you for sharing your experience at Hyatt Place Detroit Livonia. We're delighted to know you enjoyed our well-kept rooms and found our hotel to be an enjoyable place to stay. Regarding your comment about delays at the front desk, we continually aim to improve our guest services and reduce waiting times. Your feedback is invaluable as it helps us enhance our guest experience. We hope to welcome you back in the future.

8/10 还可以

April

满意:清洁度、员工和服务、住宿条件和设施
Quite and clean
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 1 日 的回复
April, we are thrilled to read that you experienced a tranquil and immaculate stay at Hyatt Place Detroit Livonia. We look forward to creating more positive moments for you in the future.

6/10 一般

Juzar,Jericho

与配偶出行
Did not get the type of room that was paid for
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 30 日 的回复
Juzar, thank you for sharing your experience. It's disappointing to hear that the room type didn't meet your expectations. As a hotel, we strive to meet all our guests' accommodation needs as accurately and timely as possible. We appreciate your patience and encourage you to always bring any concerns to our team members during your stay so that they have an opportunity to rectify the situation immediately.

8/10 还可以

Brian

与家人出行, 团体旅客
满意:住宿条件和设施,员工和服务
Hotel was a good location and quiet.
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 29 日 的回复
Brian, it's great to hear you appreciated the convenience and tranquil setting of Hyatt Place Detroit Livonia. We're delighted your stay was enjoyable and comfortable. Thank you for choosing us and we hope to see you back soon!

8/10 还可以

Navid

商务旅客
满意:员工和服务,清洁度
Na
2024 年 4 月入住 5 晚
Customer Service 于 2024 年 4 月 28 日 的回复
Thank you for taking the time to share your review with us, Navid!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Detroit Livonia. Thank you and have a wonderful day!

8/10 还可以

Melinda

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 28 日 的回复
Thank you for taking the time to leave us a 4/5 rating, Melinda!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt Place Detroit Livonia.

10/10 超赞

David

2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 14 日 的回复
David, thank you for choosing the Hyatt Place Detroit Livonia and leaving a rating. We are thrilled you had a satisfying stay with us. We're looking forward to welcoming you back soon.

2/10 糟糕

Ahmed Mohammed

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 16 日 的回复
Ahmed, we're sorry to hear that your recent experience did not meet your expectations. We value your feedback and we're dedicated to improving all aspects of our guest experience. We hope you will provide us another opportunity to offer a more satisfying visit.

8/10 还可以

Christopher

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like that the hotel is near various restaurants and entertainment venues.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 13 日 的回复
Christopher, it's wonderful to hear that you appreciated Hyatt Place Detroit Livonia's prime location near a variety of dining and entertainment establishments. We hope your stay with us enhanced your overall experience in the area. We are eager to have you as our guest once again in the future.

4/10 很差

Virginia

与家人及幼儿出行, 商务旅客
不满意:员工和服务,清洁度
I had bed bugs and the staff was very standoffish! They need to put that there is a $150 deposit as well in the policies page! I ran out of soap halfway through my stay and the shower curtain didn't work!
2024 年 4 月入住 3 晚

6/10 一般

Otis

与家人出行
满意:清洁度
we requested extra pillows twice and never received them in 4 days
2024 年 4 月入住 4 晚
Customer Service 于 2024 年 4 月 10 日 的回复
Otis, we value your feedback and it's disappointing to hear your request for additional pillows was not met promptly during your stay. We strive to be attentive and responsive to our guests' needs, and it seems we fell short in this regard. Your experience helps us to grow and we thank you for bringing this to our attention. We hope to have another opportunity to serve you better in the future.

8/10 还可以

Melissa

2024 年 4 月入住 4 晚
Customer Service 于 2024 年 4 月 30 日 的回复
Melissa, thank you for your Expedia review. We're delighted to know you had a positive stay at Hyatt Place Detroit Livonia. It's our delight to meet your expectations and we hope to have the opportunity to welcome you back in the near future.

10/10 超赞

Branden,Redford

2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 30 日 的回复
Branden, it's great to see your five-star rating of Hyatt Place Detroit Livonia. We're delighted you had a wonderful experience. Our team members hope to welcome you back for another pleasant stay soon.

6/10 一般

Jeremy

满意:住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 9 日 的回复
Thank you for taking the time to submit this feedback, Jeremy.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 还可以

Neha

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 4 日 的回复
Neha, thank you for your wonderful rating for Hyatt Place Detroit Livonia. The team is pleased to see you had a positive experience. We hope to welcome you back in the near future for an even better stay. Safe travels!

8/10 还可以

Gregory Ambridge Beckman,

与配偶出行
满意:服务设施,员工和服务
Staff (especially Aaron) was courteous and helpful, but housekeeping had trouble keeping up with cleaning rooms. Ours wasn't refreshed until 4:30-5:00 PM each day, and the last day was missed entirely.
2024 年 3 月入住 4 晚
Customer Service 于 2024 年 4 月 3 日 的回复
Gregory, it's always great to hear that guests like yourself have had pleasant interactions with our team members, like Aaron. We acknowledge your comments about our housekeeping services and assure you that we always strive to exceed guest expectations. We understand the importance of a well-maintained room, returned in a timely manner each day for the comfort of our guests. We value your feedback and will certainly use it to refine our operations. The Hyatt Place Detroit Livonia team looks forward to providing a seamless experience on your next visit.

8/10 还可以

Christopher

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
The hotel had a modern look which I like. The staff were very nice and helpful. The complimentary breakfast had a nice variety. Some things could have been better. There was a few spots on the carpet in my room that looked liked old gum that never came out. The bathroom layout was weird because the door barely closed due to the toilet being very close to the door.
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 31 日 的回复
Christopher, we're delighted you enjoyed our up-to-date hotel style and quality service provided by our team members during your stay at Hyatt Place Detroit Livonia. We're happy to know that our complimentary breakfast was to your liking. Your feedback is essential, and we take note of your observations regarding the room's condition and unusual bathroom layout. We ensure all our guests have an enjoyable experience, and we hope to host you again in the near future for an even better experience.

8/10 还可以

johnny

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
thank you
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 30 日 的回复
Thanks for the 4/5 rating, Johnny!We're happy you had such a lovely stay at Hyatt Place Detroit Livonia! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 超赞

Dawn

满意:清洁度、员工和服务、住宿条件和设施
Nice big room. Very comfortable bed. Quiet location. Would stay here again.
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 30 日 的回复
Dawn, it's fantastic to hear you enjoyed your stay at Hyatt Place Detroit Livonia. We're delighted you appreciated our spacious rooms and comfortable beds in a serene setting. Your warm endorsement means a lot to us. We eagerly await your next visit!

10/10 超赞

Donald Charles

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 29 日 的回复
Donald Charles, we are thrilled to hear about your positive experience at Hyatt Place Detroit Livonia. Our team is consistently dedicated to providing an excellent stay and we're ecstatic that you felt that! We eagerly anticipate your next stay.

10/10 超赞

Vicki

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great as always
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 26 日 的回复
Vicki, we're thrilled to hear you enjoyed your stay at Hyatt Place Detroit Livonia as usual. Thank you for your support and we look forward to welcoming you back.

8/10 还可以

Sheldon

满意:清洁度、员工和服务、住宿条件和设施
Spacious rooms .. near alot of restaurants
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 26 日 的回复
Sheldon, thank you for your feedback. It's great to hear you appreciated the room size at Hyatt Place Detroit Livonia. Isn't it wonderful to have a variety of dining options nearby? We hope to welcome you back soon.

10/10 超赞

Tyra

2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 15 日 的回复
Thank you for sharing your perfect rating with us, Tyra!It's wonderful to see how much you appreciated your time at Hyatt Place Detroit Livonia! We want everyone to feel right at home at Hyatt Place Detroit Livonia. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 超赞

Laura

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Enjoyed the accommodations and the area
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 25 日 的回复
Laura, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Detroit Livonia. We are pleased that the accommodations and surrounding area were to your liking. We strive to provide an exceptional experience and we are glad we lived up to your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future.

6/10 一般

Taylor,Monroeville

与家人及幼儿出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
This property does not have a active pool. And they sent me to lifetime fitness to use their facility for their pool. They said that the Hyatt guest we're not welcome during the weekends F-Sun. So, I wasted my money because I only bought it so we could go swimming.
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 23 日 的回复
Taylor, it appears that there were some challenges regarding pool access during your stay. While the pool situation is typically well received, it's unfortunate to hear that it didn't meet your expectations. However, the experience you've described certainly doesn't align with our usual high standards of service and guest satisfaction. We strive to ensure each guest's enjoyment and are currently working on ways to enhance our pool service offerings. It is our goal to provide accommodations that suit each guest's needs, and we hope to have the opportunity to better serve you in the future.

10/10 超赞

Chrishaun,Royse City

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed my stay
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 21 日 的回复
Chrishaun, it's genuinely fulfilling to know you had an enjoyable experience at Hyatt Place Detroit Livonia. We can't wait to welcome you for another pleasant stay.

8/10 还可以

Onaala

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Staff was friendly and helpful! Shower needed fixing
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 15 日 的回复
Onaala, it's great to know that you appreciated the friendliness and helpfulness of our team members at Hyatt Place Detroit Livonia. We understand that there may have been an issue with your shower. Please rest assured that we're committed to ensuring our facilities are pristine and fully functional. We hope to see you again soon under even better circumstances.

10/10 超赞

Heather

满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 13 日 的回复
Heather, thank you for choosing Hyatt Place Detroit Livonia. It's wonderful to see you enjoyed your stay with us. We value your feedback and look forward to your return visit.

4/10 很差

Patricia

与配偶出行
不满意:员工和服务
The property was convenient to where I was visiting. I did not like the fact that I had to pay one hundred dollars (which they have not refunded yet) for a damage deposit. Also, they did not have anyone to clean the rooms on Saturday and had no towels to replenish the soiled ones. I was told that they were short on staff. I expected better from my stay there and I want my damage deposit returned. It has been close to a month since my visit. I would not stay there again.
2024 年 2 月入住 2 晚
Customer Service 于 2024 年 3 月 5 日 的回复
Hello Patricia,Thank you for your feedback regarding your stay. All additional authorizations are released upon check-out and timeframe is dependent upon the banking institution. Please reach out to the property management team to assist with the release if it has not cleared on your end. Thank you again for your feedback.

8/10 还可以

Hidefumi,Miyoshi

满意:住宿条件和设施,员工和服务
2024 年 2 月入住 11 晚
Customer Service 于 2024 年 4 月 18 日 的回复
Hidefumi, thank you for choosing Hyatt Place Detroit Livonia and for taking the time to provide a rating. It's great to see you had a good experience with us. We hope to have the opportunity to welcome you back on your future travels.

10/10 超赞

David

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, great location and friendly staff
2024 年 1 月入住 5 晚
Customer Service 于 2024 年 2 月 28 日 的回复
David, we're thrilled to know that you appreciated the cleanliness and convenient location of Hyatt Place Detroit Livonia. It's a delight to hear that our team members were able to provide you a friendly experience. We can't wait to welcome you back soon.

10/10 超赞

Ping,South Bend

2024 年 2 月入住 3 晚
Customer Service 于 2024 年 3 月 21 日 的回复
Ping, it's fantastic to hear that you had an exceptional experience at Hyatt Place Detroit Livonia. We're delighted that our effort to provide first-rate services has worked in our favor. We appreciate your rating and look forward to serving you again in the future.

10/10 超赞

Michael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Customer Service 于 2024 年 2 月 15 日 的回复
Thank you for the wonderful rating, Michael!We're thrilled to see how much you enjoyed staying at Hyatt Place Detroit Livonia. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 超赞

Bradley

2024 年 2 月入住 2 晚
Customer Service 于 2024 年 2 月 15 日 的回复
Bradley, it's great to see your perfect score for Hyatt Place Detroit Livonia. We trust this means you enjoyed your stay thoroughly. We appreciate your rating and hope to welcome you back in the near future.

10/10 超赞

Luke

满意:清洁度、员工和服务、住宿条件和设施
Nice place and affordable will be going back
2024 年 2 月入住 2 晚
Customer Service 于 2024 年 2 月 12 日 的回复
Luke, thank you for taking the time to share your positive experience at Hyatt Place Detroit Livonia. We're thrilled to hear that you found our hotel to be a nice and value-conscious choice, and are excited at the prospect of welcoming you back in the future.

4/10 很差

Amanda

与家人出行
不满意:清洁度、员工和服务、服务设施
Run down and dirty. Shower is awful. Staff is alright. Had to pay $20 extra to check in an hour and a half earlier then check in time
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 2 月 11 日 的回复
Amanda, we appreciate your feedback regarding your recent stay. It's unfortunate to hear that certain aspects, including cleanliness and the shower condition, didn't meet your expectations. Rest assured, our team takes these concerns very seriously and is always looking to improve. Regarding the early check-in fee, this is a common hotel practice to ensure rooms are properly prepared for guests' arrival. We understand your sentiments and genuinely hope you give us another chance to make a better impression in the future.

10/10 超赞

Vicki

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Employee were helpful, friendly and smiling. Check in was smooth and fast. Room was clean. Breakfast was yummy.
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 2 月 6 日 的回复
Vicki, thank you for sharing your excellent experience at Hyatt Place Detroit Livonia. It's delightful to hear that our team members provided helpful and cheerful service, enhancing your smooth check-in and comfortable stay. We are glad that you enjoyed our meticulously cleaned rooms and delectable breakfast. We eagerly look forward to your return visit.