In general, it’s a classical Residence Inn style. Living the way just as we staying at home.
MING HUANG
2024 年 4 月入住 6 晚
Customer Service 于 2024 年 5 月 3 日 的回复
Ming, thank you for your review. It's wonderful to know you felt at home during your stay at Residence Inn Detroit Novi. We aim to provide a comfortable and familiar atmosphere for all our guests. Thank you for choosing us for your stay.
10/10 超赞
Tamara
2024 年 4 月 15 日
Tamara
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 6 日 的回复
Tamara, it's great to see such a high rating for Residence Inn Detroit Novi. We hope your visit was superb and that you will join us again soon. Safe travels until then.
10/10 超赞
Jorvon
2024 年 3 月 31 日
Jorvon
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 4 月 22 日 的回复
Thanks for the outstanding rating, Jorvon!We're delighted your time at Residence Inn Detroit Novi was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 超赞
Ernesto
与家人出行
2024 年 3 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly and the rooms were spacious.
Ernesto
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 31 日 的回复
Ernesto, thank you for sharing your positive experience at Residence Inn Detroit Novi. We're thrilled our team members provided friendly service and that you found the rooms to be spacious. We look forward to your next stay with us.
8/10 还可以
Molly
2024 年 3 月 29 日
满意:住宿条件和设施,员工和服务
Molly
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 31 日 的回复
Thanks for the great rating, Molly!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Residence Inn Detroit Novi soon, we'd love to have you back!
6/10 一般
Ciarra
与家人及幼儿出行, 与家人出行, 与配偶出行
2024 年 3 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was close to everything we needed!
Ciarra
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 11 日 的回复
Ciarra,Thank you for your time in sharing your experience. We are glad our central location at Residence Inn Detroit Novi served you well during your stay. Do inform us about your needs for any future stays, and we will be happy to facilitate them.
10/10 超赞
Shaquilla,Springfield
2024 年 3 月 3 日
Shaquilla
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 24 日 的回复
Shaquilla, it's truly heartening to know that you had a 5-star experience at Residence Inn Detroit Novi. We appreciate your rating and hope to have the opportunity to welcome you back on your next visit to Novi.
10/10 超赞
Steve
2024 年 2 月 24 日
Steve
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 2 月 26 日 的回复
Steve, thank you for taking time to rate your stay at Residence Inn Detroit Novi. We're delighted to know you had a positive experience. We hope to welcome you again soon for another wonderful stay.
4/10 很差
Artesha
与家人出行
2024 年 2 月 18 日
满意:清洁度
不满意:员工和服务
Ice maker didnt work, ice machine on 4th floor didnt work, Fireplace in 412 didn't work made a call to Vanessa at the font desk she was extremely rude and hung up on me. The fireplace was one of the amenities I requested and her customer service was unacceptable
Artesha
2024 年 2 月入住 2 晚
Customer Service 于 2024 年 2 月 19 日 的回复
Artesha, it's disappointing to hear you encountered challenges during your stay, particularly with facility amenities and with your interaction with one of our colleagues. We aim to uphold a high standard of service and it seems we fell short in this instance. We will be addressing your concerns within our team. We hope to have another chance to leave a better impression on you in the future.
8/10 还可以
Sarah
与家人出行
2024 年 2 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Decent
Check-in was a breeze. The front desk personnel were always friendly, greeted us every time we walked by.
Parking is an extra charge which was disappointing to learn. If you dont want to pay the extra fee, you can park across the street or next door in an empty lot. Breakfast was decent both mornings we were there. Kids loved the waffle maker! Only issue was the hot water. It took FOREVER to get the shower water hot and even then it was only warm. Hotel staff said our end of the hotel takes a long time to get hot water and to run all of the taps at the same time to get it hotter faster. Seems like a huge waste of water.
Sarah
2024 年 2 月入住 2 晚
Customer Service 于 2024 年 2 月 12 日 的回复
Sarah, it's wonderful to hear you experienced effortless check-in and friendly interactions with our team members at Residence Inn Detroit Novi. We're thrilled that breakfast was well-received, particularly by the children who enjoyed the waffle maker!However, we regret the inconvenience you faced regarding the hot water. We are continuously working to improve our systems, and your feedback is crucial for this process. Our parking policy is also designed to ensure the availability and safety of all guests. Any changes to it are widely communicated.We appreciate your honest feedback and hope to welcome you back for an even better experience soon.
8/10 还可以
Norimasa
2024 年 2 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Norimasa
2024 年 1 月入住 4 晚
Customer Service 于 2024 年 2 月 5 日 的回复
Norimasa, thank you for choosing Residence Inn Detroit Novi and sharing your rating. We're glad to understand that your stay was enjoyable. Any further insights about your stay with us would be appreciated to continually enhance our guest experience. Looking forward to welcoming you back in the near future.
10/10 超赞
Chelsea
2024 年 1 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the stay very relaxing
Chelsea
Customer Service 于 2024 年 1 月 30 日 的回复
Chelsea, it's fantastic to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. Your description of it as a very relaxing experience is what we aim to provide for all our guests. We eagerly anticipate your return in the future.
8/10 还可以
Seungtaek
商务旅客
2024 年 1 月 28 日
满意:清洁度
It's old but not bad.
Breakfast is just a minimum level.
And refrigerator sounds were so loud in my loom
Seungtaek
2024 年 1 月入住 3 晚
Customer Service 于 2024 年 1 月 29 日 的回复
Seungtaek, we appreciate hearing your thoughts. At the Residence Inn Detroit Novi, we're constantly looking to upgrade our amenities, and your feedback about the breakfast and noise from the refrigerator supports this goal. We'll make sure to consider these aspects for improvement. Thanks for your stay!
10/10 超赞
Tia
2024 年 1 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Great hotel, we honestly liked it beter than our one further into Detroit. The convenience of the shops and mall across the street is nice.
Tia
2024 年 1 月入住 2 晚
Customer Service 于 2024 年 1 月 29 日 的回复
Tia, it's delightful to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. We feel fortunate that our location near shopping and dining was a highlight for you. We appreciate your compliments and look forward to welcoming you back in the future.
10/10 超赞
TINA
与家人出行
2024 年 1 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Family oriented. Breakfast could have been better.
TINA
2024 年 1 月入住 2 晚
Customer Service 于 2024 年 1 月 29 日 的回复
Tina, thank you for your feedback. It's wonderful to hear that you found the Residence Inn Detroit Novi welcoming for families. We're also taking note of your thoughts on the breakfast offerings and will be sharing them with our culinary team for consideration. We appreciate your insights and hope to welcome you back soon.
8/10 还可以
Kyle
2024 年 1 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Kyle
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 29 日 的回复
Kyle, thank you for your rating! We're pleased to note your appreciation. Your feedback is important to us. We hope Residence Inn Detroit Novi will be your choice again on your next visit.
8/10 还可以
Marianne
2024 年 1 月 27 日
Marianne
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 3 月 21 日 的回复
Marianne, we're gratified to see your rating of the Residence Inn Detroit Novi. It's lovely to know you enjoyed your stay. We're always striving to enhance our guests' experience and value your input. We look forward to welcoming you back in the future.
10/10 超赞
desanee
与家人出行, 团体旅客
2024 年 1 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice & clean!
desanee
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 22 日 的回复
Desanee, thank you for your positive comments. It's delightful to learn that you found the Residence Inn Detroit Novi to be neat and well-maintained. We pride ourselves on providing a pleasant stay, and your feedback serves as great encouragement to our team. Looking forward to welcoming you back on your next visit!
10/10 超赞
PETER,STOUGHTON
商务旅客
2024 年 1 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice placed to stay, clean and quite, recommended
PETER
2024 年 1 月入住 3 晚
Customer Service 于 2024 年 1 月 20 日 的回复
Peter, thank you for your positive feedback about your stay at the Residence Inn Detroit Novi. We are thrilled to hear that you found our property to be clean, peaceful and recommendable. We hope to have the pleasure of welcoming you back in the future.
10/10 超赞
Anthony
2024 年 1 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Anthony
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 15 日 的回复
Thanks for the perfect rating, Anthony!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn Detroit Novi.Have a wonderful day!
8/10 还可以
Tracy
与家人及幼儿出行
2024 年 1 月 13 日
满意:员工和服务、服务设施、住宿条件和设施
By stores and things to do.
Tracy
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 14 日 的回复
Thanks for the 4/5 rating, Tracy!We're thrilled you enjoyed your time at Residence Inn Detroit Novi so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
10/10 超赞
Allan
与家人及幼儿出行, 与家人出行
2024 年 1 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just a overall good stay. Nice pool and great breakfast.
Allan
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 13 日 的回复
Allan, thank you for your wonderful comments about your stay at the Residence Inn Detroit Novi. It's great to read how much you enjoyed amenities like our pool and thoughtfully prepared breakfast. We look forward to the opportunity to welcome you back in the future.
10/10 超赞
Mr. John
与家人出行
2023 年 12 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
All staff were friendly and helpful- it was The 26th of December so back right to work after Christmas isn’t easy!
Mr. John
2023 年 12 月入住 1 晚
8/10 还可以
Rodelio
2023 年 12 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Rodelio
2023 年 12 月入住 1 晚
8/10 还可以
Trixy
2023 年 12 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Trixy
2023 年 12 月入住 1 晚
6/10 一般
Opeyemi
与家人及幼儿出行, 与家人出行, 团体旅客
2023 年 12 月 16 日
满意:清洁度、员工和服务、服务设施
Everything was very ok, except for those carpets. I gave less than 5 stars mainly because of the carpet. The carpet in the room, too old or too dirty…
Opeyemi
2023 年 12 月入住 2 晚
Christina 于 2023 年 12 月 18 日 的回复
Thank you very much for staying with us! I can assure you that the carpets are nearly new with our renovation being completed last year. We also just had our carpets professionly cleaned. Hope to have you back in your future travels.
2/10 糟糕
Lashanae
与家人及幼儿出行, 与家人出行
2023 年 12 月 13 日
满意:服务设施
不满意:住宿条件和设施,员工和服务
I had a really terrible experience, I felt like I was targeted because I had kids.. we had so many noise complaints and the hotel was practically empty.. I’ll never stay here again
Lashanae
2023 年 12 月入住 1 晚
Christina 于 2023 年 12 月 18 日 的回复
I am sorry you had that experience, please reach out to managment at the property so we can get more details on this situation. This is not a typical experience that we provide.Thank you so much for staying with us
8/10 还可以
Paris
与家人出行, 商务旅客
2023 年 12 月 3 日
I needed a later check out and the desk person did not allow it, when I saw a staff do it two days prior for someone else.
Paris
2023 年 11 月入住 2 晚
10/10 超赞
Kara
与家人出行, 带宠物出行
2023 年 11 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great for pets.
Kara
2023 年 11 月入住 4 晚
Christina 于 2023 年 12 月 4 日 的回复
Thank you for choosing to stay with us, we hope to have you back in your future travels.
10/10 超赞
Danetta
2023 年 11 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My entire experience was great. From check in, overnight stay, breakfast, swimming pool, and check out. Staff was great and friendly.
Danetta
2023 年 11 月入住 1 晚
Christina 于 2023 年 11 月 28 日 的回复
Thank you for staying with us!
10/10 超赞
Kristian
与家人出行
2023 年 11 月 12 日
满意:清洁度、住宿条件和设施、客房舒适度
Made my daughter bday the best
Celebrated my daughter’s 16th bday with a few friends. Stayed in the 2 bedroom suite and I had a one bedroom suite as well. Very very satisfied with our stay. The 2 bedroom suite accommodated everyone and having the full kitchen was a plus. Will definitely be staying again. Our one bedroom suite was very cozy as well. The only was the breakfast could’ve been a little better
Kristian
2023 年 11 月入住 1 晚
Christina 于 2023 年 11 月 28 日 的回复
Thank you for staying with us!
10/10 超赞
Mary
与家人出行
2023 年 10 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room was absolutely perfect for our group!! The fireplace was an unexpected but welcome surprise we missed when researching the room. Nice cozy pool too. Breakfast was fantastic! Everything was clean and tidy!
Mary
2023 年 10 月入住 3 晚
Christina 于 2023 年 11 月 3 日 的回复
Thank you for your feedback,it means a lot to us and we are so glad you stayed at The Residence Inn Novi
10/10 超赞
Jennifer
与家人出行
2023 年 10 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jennifer
2023 年 10 月入住 1 晚
Christina 于 2023 年 11 月 3 日 的回复
Thank you!
8/10 还可以
Darrell
2023 年 10 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Darrell
2023 年 10 月入住 2 晚
Christina : Assistant General Manager 于 2023 年 10 月 17 日 的回复
Thank you for staying with us
10/10 超赞
Don,Clemmons
与配偶出行
2023 年 10 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is an excellent place to stay in Novi. The property appears to be brand new and very clean. The hotel is near lots of shopping and there are plenty of restaurants close by.
Don
Christina 于 2023 年 11 月 3 日 的回复
Thank you for the wonderful feedback. We hope to have you back soon!
10/10 超赞
Sharon,Carmel
2023 年 10 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice big rooms. Quiet and close to a Mall.
Sharon
2023 年 10 月入住 1 晚
Christina : Assistant General Manager 于 2023 年 10 月 17 日 的回复
Thank you for your feedback!
10/10 超赞
真实旅客
与家人出行
2023 年 10 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay in Novi
Nice and clean hotel in Novi. The suites were faboulous
真实旅客
2023 年 9 月入住 1 晚
Christina 于 2023 年 10 月 3 日 的回复
Wow! Thank you so much for your feedback and being a guest here at The Residence Inn Detroit Novi.
10/10 超赞
Vimal Kumar
与家人及幼儿出行
2023 年 9 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Its very clean and comes with all kitchen appliances. Very useful when travelling with kids
Vimal Kumar
2023 年 9 月入住 1 晚
Christina 于 2023 年 10 月 3 日 的回复
Thank you so very much for staying with us at The Residence Inn Detroit Novi
10/10 超赞
Rebecca
团体旅客
2023 年 9 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rebecca
2023 年 9 月入住 1 晚
Christina 于 2023 年 9 月 25 日 的回复
Thank you
8/10 还可以
Janice
与家人出行
2023 年 9 月 16 日
满意:员工和服务、住宿条件和设施、客房舒适度
Overall, thumbs up.
Well, overall very nice, great people, nice size rooms, nice breakfast, etc.
We dispatched about a dozen spiders, some on the bed. Also, found a pot still with "dinner remnants" left in it, with couple of other minor items.
Janice
2023 年 9 月入住 1 晚
Christina 于 2023 年 10 月 3 日 的回复
Thank you so much for staying with us and for your feedback.
10/10 超赞
Dave
2023 年 8 月 21 日
Dave
2023 年 8 月入住 1 晚
Christina 于 2023 年 8 月 23 日 的回复
Thank you so much for staying with us
10/10 超赞
Dave
2023 年 8 月 21 日
Dave
2023 年 8 月入住 1 晚
Christina 于 2023 年 8 月 23 日 的回复
Thank you so much for staying with us
8/10 还可以
Shamik,Plainsboro
2023 年 8 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Very good property
Shamik
2023 年 8 月入住 3 晚
Christina 于 2023 年 8 月 23 日 的回复
Thank you so much for staying with us
8/10 还可以
David
2023 年 8 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
David
2023 年 7 月入住 10 晚
Christina 于 2023 年 8 月 10 日 的回复
Thank you for staying with us. If you need anything please feel free to reach out to me
6/10 一般
David
2023 年 8 月 5 日
David
2023 年 7 月入住 10 晚
Christina 于 2023 年 8 月 10 日 的回复
Thank you for staying with us, If you had any concerns during your stay please feel free to reach out to me and I will be sure to address the concern
6/10 一般
LaTana
2023 年 8 月 1 日
满意:清洁度
不满意:客房舒适度,住宿条件和设施
Overall Dissatisfied
The checkin was rather slow due to rooms not ready after the hotels checkin time. There were ants both live and dead in my room.Along with minors in adjacent room alone playing loud music and making loud noises
LaTana
2023 年 7 月入住 1 晚
Christina 于 2023 年 8 月 10 日 的回复
Hello and thank you for your feedback, I am sorry to hear you had an overall disatisfied stay, we would love to have you back and in the future if an issue comes up please feel free to reach out to managment and we can get the chance to make it right while you are in house. Again thank you for staying with us and for the feedback.
2/10 糟糕
Krishna
2023 年 7 月 22 日
Krishna
2023 年 7 月入住 2 晚
Christina 于 2023 年 8 月 10 日 的回复
Thank you for staying with us and for the feedback. I would love to hear more about your stay that way I can address the issue and make sure your next visit will be a pleasant one.Please feel free to reach out at the hotel if I can help in any way.
10/10 超赞
Amikta
2023 年 7 月 21 日
Amikta
2023 年 7 月入住 2 晚
Christina 于 2023 年 8 月 10 日 的回复
Thank you for staying with us!
10/10 超赞
Kathleen
与家人出行
2023 年 7 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Travelling with my 88 year old mother is not easy. The ENTIRE staff went above and beyond to make her comfortable and it was very much appreciated!!