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关于达拉谟班纳蒂尼酒店的点评

3 out of 5
达拉谟班纳蒂尼酒店
Eden Terrace, Durham, England

点评

8.2

很好

10 分 - 超赞。293 条好评，共有 784 条点评" "
8 分 - 还可以。283 条好评，共有 784 条点评" "
6 分 - 一般。146 条好评，共有 784 条点评" "
4 分 - 很差。41 条好评，共有 784 条点评" "
2 分 - 糟糕。21 条好评，共有 784 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.0/10

住宿条件和设施

8.0/10

环保

点评

6/10 一般

真实旅客

满意：员工和服务，清洁度
Nice and helpful staff Overall the facilities are ok but the flushing of the toilet wasn't strong enough Not many options of restaurants around but you can try using deliveroo to get what you wanna eat
2017 年 9 月入住 2 晚

8/10 还可以

Chun Hong，Hk

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Good

8/10 还可以

Sunny

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

Jane

满意：员工和服务，清洁度
2024 年 3 月入住 1 晚

6/10 一般

Jennifer，Miami

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Grant

满意：清洁度
2024 年 5 月入住 1 晚

8/10 还可以

Clara

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was excellent and staff friendly and helpful. The restaurant being in the leisure centre lacks atmosphere and closes at 7.30 on the weekend
2024 年 4 月入住 2 晚

6/10 一般

Colin

与家人出行
Overall I would say it’s a value for money/budget hotel in my opinion. Room sizes are fine but in need of a refresh. We had to call upon the staff to change the “apparently” clean bedding as the mattress cover absolutely wasn’t. In all fairness they did and apologised. Offering use of the leisure facilities by way of an apology. However, given our limited time we couldn’t take up the offer.
2024 年 4 月入住 2 晚

8/10 还可以

Jason

与家人出行
满意：服务设施，员工和服务
Hotel was ok, was about right for the price. A little noisy at night. Hotel staff were excellent. My partner left some belongings in the hotel room and the staff contacted us a few hours later after we checked out and we were able to collect. Thank you Colin and staff.
2024 年 4 月入住 1 晚

10/10 超赞

David

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ideal location for visiting Durham
2024 年 4 月入住 1 晚

6/10 一般

Gareth

商务旅客
满意：清洁度
It was ok. Annoying that you find out after booking that you have to pay extra to use the gym.
2024 年 4 月入住 1 晚

10/10 超赞

kirstin

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
First stay here was great. The receptionist was fantastic and very helpful. Second stay which was most recent wasn’t the best. If you get put in room 48, asked to me moved!! The A1M runs at the back of the room so when you are trying to sleep you are kept awake by HGVs that shake the room. Gym at Heath club is great and the food in the cafe is good
2024 年 3 月入住 1 晚

8/10 还可以

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and tidy and quiet
2024 年 4 月入住 1 晚

8/10 还可以

Gareth

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lively receptionist, very polite. Good value hotel.
2024 年 4 月入住 1 晚

8/10 还可以

William

Clean welcoming and pleasant.
2024 年 3 月入住 1 晚

8/10 还可以

Edward

与配偶出行
满意：清洁度、员工和服务、服务设施
Rooms are fantastic and the bed was really comfortable. The only downside is the bar being in the health club next door.
2024 年 3 月入住 2 晚

8/10 还可以

Marc

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

8/10 还可以

Phil

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff
upon entering the hotel to check in the ladies on reception were very friendly and welcoming and went out of their way to make sure I got all the relevant information
2024 年 2 月入住 1 晚

10/10 超赞

Gordon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful
We love staying here its a great hotel and all staff are wonderful.
2024 年 2 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚

10/10 超赞

trevor

满意：清洁度、员工和服务、住宿条件和设施
Amazing stay
2024 年 1 月入住 1 晚

10/10 超赞

Anthony

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

8/10 还可以

kf

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very enjoyable good facilities good value for money Lovely food good service Only downside was inconsiderate guests who where very noisey during the night
2024 年 1 月入住 2 晚

6/10 一般

Gordon

商务旅客
满意：员工和服务
Needs a refresh as looking dated and worn, a premier inn would have been better
2024 年 1 月入住 1 晚

10/10 超赞

Gordon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant
Great hotel and staff brilliant
2024 年 1 月入住 1 晚

6/10 一般

Marie

满意：清洁度
不满意：住宿条件和设施
2024 年 1 月入住 2 晚

10/10 超赞

Lee James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice stay
Stayed in a premium room for a night out in Durham, room very clean, nice shower. Would definitely stay again. Hotel staff very welcoming.
2023 年 12 月入住 1 晚

10/10 超赞

Gordon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful
Beautiful hotel and fantastic staff
2023 年 12 月入住 1 晚

10/10 超赞

Christian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚

2/10 糟糕

Natasha

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

2/10 糟糕

真实旅客

满意：清洁度
不满意：员工和服务
Kicked out within 24 hours, awful awful hotel!!!!
Booked to stay on the 20th Oct, however we couldn't make it due to train cancellations. I phoned Susan who changed our booking to 17th Nov, the new date was agreed twice, I then changed the trains and spa dates for then & booked days off work. Arrived on the 17th to find out we weren’t booked in for that night & they were fully booked. The LOVELY guy serving us said our booking for 17th was changed by Susan to the 10th Nov without informing us. Thankfully he found a room & told us to see Susan tomorrow as she’ll sort an apology for us. After a morning at the spa I had missed calls on my phone, it was Susan asking me to get back to get all our stuff out our room as we can’t stay another night. Our calm spa day was cut very short, went to Susan & she said ‘yeah sorry for the misunderstanding guys’ and waited for us to say ‘that’s fine’ & leave! She blamed us completely, said she never booked us for the 17th even though the proofs on the system. Attitude was awful! Asked for a refund & she said ‘no it was nice enough for us to let you stay last night’! The only apology we got was sorry YOU misheard ME, sorry YOU didn’t understand. We live 2 hours away and she said it’s not that far to go home! Susan also said why would I need to call to say I’ve changed it to the 10th that’s your job! I felt so uncomfortable so stood in the rain for 30mins trying to find another hotel (holiday inn Washington, AMAZING!) Overall an awful hotel being made to feel very small & worthless, never again
2023 年 10 月入住 2 晚

10/10 超赞

Simon

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Robert

满意：员工和服务，清洁度
2023 年 12 月入住 1 晚

10/10 超赞

Gordon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend
Beautiful clean hotel with lovely comfortable beds. The added bonus is the Staff are lovely and friendly.
2023 年 11 月入住 1 晚

10/10 超赞

Johanna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

2/10 糟糕

Brian

2023 年 11 月入住 1 晚

4/10 很差

Sheila

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Oh dear . I’m afraid I can’t say anything good at all about this property other than the staff were very friendly & polite & clearly trying their best . This place needs a jolly good clean & a full refurbishment. .
2023 年 11 月入住 1 晚

2/10 糟糕

Antony

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid
Arrived. Window broken, which was a known issue, but I was still allocated room. Advised receptionist who applied a "temp fix" Fix did not work. Insisted on being moved to another room. Close by a busy road, so very noisy. Avoid
2023 年 11 月入住 1 晚

10/10 超赞

William

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

6/10 一般

Alexander

2023 年 11 月入住 1 晚

2/10 糟糕

Liam

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Ordered a double bed and had 2 singles pushed together, noise was terrible throughout the night with people partying in their rooms and people knocking on the room door. Will never stay there again
2023 年 11 月入住 1 晚

6/10 一般

Heather

与家人出行
满意：员工和服务
不满意：住宿条件和设施
2023 年 11 月入住 1 晚

10/10 超赞

craig

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

6/10 一般

Lucy

与家人出行
满意：清洁度、员工和服务、客房舒适度
Very few food options
2023 年 10 月入住 1 晚

8/10 还可以

Kirthi

2023 年 10 月入住 1 晚

8/10 还可以

Stuart

满意：清洁度、住宿条件和设施、客房舒适度
Our two night stay
We did not appreciate that breakfast was not included in the price, but we were able to buy breakfast at the next door health club and spa. The room was clean and comfortable but when we returned to the hotel for our second night, the bed had not been made and the shower gel dispenser was empty.
2023 年 10 月入住 2 晚

2/10 糟糕

david

2023 年 10 月入住 2 晚

8/10 还可以

Allan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

8/10 还可以

Paul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

8/10 还可以

Angela

2023 年 10 月入住 1 晚