Our hotel room did not have running water and the toilet would not flush. We couldn’t even shower. Was never compensated for this inconvenience since I booked through Expedia. They said it wasn’t allowed. Simple phone call could have taken care of it.
The staff was never at the counter, they had a hand made sign that said they would be back sometime soon. Literally this was every time we came to the counter.
Very unhappy with the food quality
Audrey
2024 年 4 月入住 1 晚
2/10 糟糕
Wendy
团体旅客
2024 年 3 月 23 日
满意:客房舒适度,清洁度
不满意:员工和服务
Buyer beware.
There are many concerns about this hotel. We reserved a room that would sleep 6. On our way they called to say the lock to that room was broken and we could not have that room. We purposely chose this hotel because of that 6 to a room. We were attending a large funeral and our adult children were coming and we wanted to stay together. So we said we would take another room if we could get the 6 to a room by Friday. That didn’t work out so the person working behind the desk told us that she would just arrange a room for our daughters to have. They were driving several hours and we knew they would be tired. Once our daughters got there they told us they were charging us for the room. This is all occurring at 11 at night after having attended a viewing for my friend all day. The front desk person said she never had told us the lock to the 6 person room was broken and that room didn’t exist and that because we booked through a 3 rd party site (hotels.com) that they cannot guarantee the kind of room we are getting. Eventually at my insistence the staff had to call the manager who did give us our daughters room free for the night. I have spent this long describing this because I think the untruths are told
Over and over again at this particular place. While overall the hotel is nice many people seemed to be having issues with inaccuracies in what they paid for and then what they got. The pool is also not working and hasn’t been for months. I just don’t like to be lied to.
Wendy
2024 年 3 月入住 3 晚
8/10 还可以
Kathleen
2024 年 3 月 22 日
满意:客房舒适度,员工和服务
Kathleen
2024 年 3 月入住 1 晚
4/10 很差
Joe
商务旅客
2024 年 3 月 19 日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Joe
2024 年 3 月入住 1 晚
2/10 糟糕
Allison R
与家人及幼儿出行, 与家人出行
2024 年 2 月 24 日
不满意:清洁度、员工和服务、住宿条件和设施
The property was a total bait and switch. We chose this hotel for girls playing in a sports tourney because it had a pool. The pool was closed without notice- it was still advertised as an amenity. The hotel smelled absolutely terrible. In the room, the lights didn't work, there was no hot water, and even things like hangers were broken. I tried to speak to someone upon checkout but no one was manning the desk. This is the absolute worst hotel experience we've ever had.