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关于大章克兴希尔顿逸林酒店的点评

4 out of 5
大章克兴希尔顿逸林酒店
743 Horizon Dr, Grand Junction, CO

点评

8.2

很好

10 分 - 超赞。462 条好评，共有 1000 条点评" "
8 分 - 还可以。281 条好评，共有 1000 条点评" "
6 分 - 一般。128 条好评，共有 1000 条点评" "
4 分 - 很差。87 条好评，共有 1000 条点评" "
2 分 - 糟糕。42 条好评，共有 1000 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Louis

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚
Manager 于 2022 年 9 月 9 日 的回复
Thank you.

8/10 还可以

Louis

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 2 晚
Brian S. 于 2021 年 7 月 20 日 的回复
Thank you for your review Louis. We greatly appreciate your business and feedback.

10/10 超赞

Jane

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ben, at the front desk, was wonderful! Gold stars for Ben!!
2024 年 5 月入住 2 晚
General Manager 于 2024 年 5 月 20 日 的回复
Thank you!

10/10 超赞

James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Took good care of us after graduation party we went to bar and bartemder was great took care of us made sure no one was driving and comp some fries and chips was a really good experience
2024 年 5 月入住 1 晚
General Manager 于 2024 年 5 月 13 日 的回复
Thank you!

10/10 超赞

Jane

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet
2024 年 5 月入住 2 晚
General Manager 于 2024 年 5 月 10 日 的回复
Thank you!

10/10 超赞

William

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
General Manager 于 2024 年 5 月 8 日 的回复
Thank you!

8/10 还可以

Jordan

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great stay great people will return
2024 年 5 月入住 1 晚
General Manager 于 2024 年 5 月 6 日 的回复
Thank you!

10/10 超赞

Mark

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right off I-70…quiet!
2024 年 4 月入住 1 晚
General Manager 于 2024 年 5 月 2 日 的回复
Thank you!

4/10 很差

Rita

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 29 日 的回复
I am so sorry you had a poor experience with us. We would like to know what exactly happened, so we can do better.

10/10 超赞

Kristine，Brea

2024 年 4 月入住 1 晚
General Manager 于 2024 年 5 月 20 日 的回复
Thanks!

10/10 超赞

Nerissa

与家人出行
The room was very clean. And, the staff ( front office) and shuttle driver did such a great job! Cheers
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 26 日 的回复
Thank you!

10/10 超赞

Richard

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel, great staff.
2024 年 4 月入住 3 晚
General Manager 于 2024 年 4 月 19 日 的回复
Thank you!

10/10 超赞

Jay

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
General Manager 于 2024 年 4 月 17 日 的回复
Thank you so much!

8/10 还可以

Gentry

与家人及幼儿出行
满意：清洁度
Property is older, but in pretty decent condition. Area is pretty run down with a few eat options. Not bad for the price, we would stay here again.
2024 年 4 月入住 2 晚
General Manager 于 2024 年 4 月 15 日 的回复
Thank you! We are going through an extensive renovation as well in the near future and look forward to sharing it with you!

10/10 超赞

Amanda

满意：清洁度、员工和服务、住宿条件和设施
Very awesome
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 15 日 的回复
Thank you!

10/10 超赞

Heather，CANNON

满意：清洁度、员工和服务、住宿条件和设施
Overall clean property
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 8 日 的回复
Thank you!

10/10 超赞

Richard

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice location
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 2 日 的回复
Thank you!

8/10 还可以

Carolyn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice hotel.
2024 年 3 月入住 1 晚
General Manager 于 2024 年 3 月 13 日 的回复
Thank you.

10/10 超赞

Ahmad

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great
2024 年 3 月入住 1 晚
General Manager 于 2024 年 3 月 12 日 的回复
Thank you! See you next time!

10/10 超赞

Amber

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel super relaxing I had to pay for parking was nit super excited about for an overnight stay.
2024 年 3 月入住 1 晚
General Manager 于 2024 年 3 月 11 日 的回复
Thank you!

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
Nice place!
2024 年 3 月入住 1 晚
General Manager 于 2024 年 3 月 7 日 的回复
Thank you!

10/10 超赞

Karen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location
2024 年 3 月入住 1 晚
General Manager 于 2024 年 3 月 4 日 的回复
Thank you!

10/10 超赞

Diana

2024 年 2 月入住 2 晚
General Manager 于 2024 年 3 月 25 日 的回复
Thank you!

10/10 超赞

Matthew，COLORADO SPRINGS

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great service
2024 年 1 月入住 1 晚
General Manager 于 2024 年 2 月 23 日 的回复
Thank you, very much!

8/10 还可以

David

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
The room could have been a bit cleaner. I was most disappointed that they charge $12/day for parking which in a small city and next to an Interstate Highway I found to be a bit ridiculous. On the plus side the gym was nice.
2024 年 2 月入住 1 晚
General Manager 于 2024 年 2 月 19 日 的回复
Thank you very much! We appreciate the feedback and will share the parking feedback with our corporate team.

10/10 超赞

Alisha

满意：清洁度、员工和服务、住宿条件和设施
Great dessert
2024 年 2 月入住 1 晚
General Manager 于 2024 年 2 月 19 日 的回复
Thank you, we look forward to you coming back and trying more of our delicious desserts!

10/10 超赞

Joseph

商务旅客
Friendly
2024 年 2 月入住 1 晚
Manager 于 2024 年 2 月 15 日 的回复
Thank you!

10/10 超赞

Holly，Grand Junction

满意：服务设施
My husband loves loves loves the cookies. That’s his favorite part. We stayed at three double trees in the last year and none of them had cookies this time. Grant Junction DoubleTree had cookies. He could’ve been happier. The Hotel was great guys were great. Everybody was great I’ll give it two thumbs up.
2023 年 12 月入住 1 晚
Manager 于 2024 年 2 月 14 日 的回复
Thank you so much! Very happy we had fresh cookies ready for you both!

8/10 还可以

David

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Stayed a couple of nights. Staff was very good.
2024 年 2 月入住 2 晚
Manager 于 2024 年 2 月 14 日 的回复
Thank you!

10/10 超赞

Sara

2024 年 2 月入住 1 晚
General Manager 于 2024 年 3 月 20 日 的回复
Thank you!

8/10 还可以

John，Craig

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice quiet room.
2024 年 2 月入住 1 晚
General Manager 于 2024 年 2 月 12 日 的回复
Thank you.

10/10 超赞

David

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All good no complaints everything went well
2024 年 1 月入住 1 晚
General Manager 于 2024 年 1 月 29 日 的回复
Thank you, very much!

10/10 超赞

troy

与家人出行
满意：清洁度、员工和服务、服务设施
Nice place to stay if where you are going is a bit too far for 1 bite
2024 年 1 月入住 1 晚
General Manager 于 2024 年 1 月 29 日 的回复
Thanks!

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
General Manager 于 2024 年 1 月 29 日 的回复
Thank you!

8/10 还可以

PAULA

2024 年 1 月入住 1 晚
General Manager 于 2024 年 1 月 22 日 的回复
Thank you!

10/10 超赞

Laci Nicole

与家人出行
2024 年 1 月入住 1 晚
Manager 于 2024 年 1 月 14 日 的回复
Thank you!

4/10 很差

Roberta，Mora

满意：员工和服务，清洁度
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 20 日 的回复
I am so sorry we did not do more for you to earn a better score. I hope we get the chance for you to stay with us again to show you a great stay.

2/10 糟糕

Harold

商务旅客
不满意：员工和服务
This property has started charging a parking fee separate from the room charge. I arrived late in the evening and left early the next morning. I was charged $25 for a parking fee. $12 plus tax for the night and $12 plus tax for the next morning. This is unacceptable. Will not stay in this hotel again.
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 18 日 的回复
Hello, our apologies. We have been charging for parking for several years now as most all hotels around this area of town do. We understand how frustrating this can be and will share this feedback with our ownership team.

8/10 还可以

Perry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room was very clean and comfortable. The hotel personnel were very polite, friendly and helpful. The only problem I had with the stay was the $12 charge for the parking of my car. I was not aware that there would be a fee for parking at the hotel, and to be honest, I don't understand the charge of the parking fee.
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 17 日 的回复
Thank you for the review. We understand for the parking fee. We do have it posted on all platforms.

4/10 很差

Todd

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I don't think I'll ever stay here again. I know based upon location I'm limited but this place is nasty! Carpet is stained, it looks like someone threw up on parts of the hallways and or just dropped food on wall. I don't think anything has been updated in 20 years if not longer. They charge for $25 for parking and half of the parking lot is gravel that hasn't been repaired forever. Thank goodness no one else is with me as I'd be embarrassed if this were my pick!
2023 年 12 月入住 1 晚
General Manager 于 2023 年 12 月 12 日 的回复
Thank you for letting us know about your recent stay. I did check to confirm on your stay and we did only charge 12 for parking, as it is still a surprise for some, this market being by airport, all hotels do charge for parking. Our parking lot is also all paved so we will take a look to see if some rocks got pushed along the lot to make sure it is cleaned up. I am very sorry your stay did not go well. We have addressed the cleanliness issues with the hallways and will make sure this is not an issue moving forward.

10/10 超赞

Victor

2023 年 12 月入住 1 晚
General Manager 于 2023 年 12 月 11 日 的回复
Thank you!

8/10 还可以

Terri

Manager 于 2024 年 2 月 14 日 的回复
Thank you!

10/10 超赞

Eric

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Nice
2023 年 12 月入住 1 晚
General Manager 于 2023 年 12 月 5 日 的回复
Thank you!

2/10 糟糕

ANDREW，Grand Junction

2023 年 11 月入住 1 晚
Manager 于 2023 年 12 月 17 日 的回复
So sorry we could not do more to earn a better score. I hope we get another chance to serve you and give you a great stay next time.

6/10 一般

Janielle

满意：员工和服务
不满意：住宿条件和设施
2023 年 11 月入住 1 晚
General Manager 于 2023 年 11 月 20 日 的回复
We are sorry we did not do more to earn a 5. We will work harder to ensure we give better service and give a better stay. We hope to see you again soon to get an opportunity to show you a great stay.

10/10 超赞

Justin

与家人出行
满意：服务设施
Very nice young woman at the front desk
2023 年 11 月入住 1 晚
General Manager 于 2023 年 11 月 15 日 的回复
Thank you very much!

10/10 超赞

Cody

2023 年 11 月入住 1 晚
General Manager 于 2023 年 12 月 4 日 的回复
Thank you!

10/10 超赞

Brandy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Manager 于 2023 年 11 月 5 日 的回复
Thanks!

4/10 很差

Ericka

与家人及幼儿出行, 团体旅客
不满意：员工和服务、服务设施、住宿条件和设施
For the pricing I would expect better amenities. No free hotel breakfast, parking at $12/day, and not having coffee/ tea available all day (or at least it wasn’t filled the majority of the time I checked) is poor quality when it comes to the smaller things that make a stay enjoyable.
2023 年 10 月入住 1 晚
General Manager 于 2023 年 10 月 31 日 的回复
Thank you for the review of your recent stay. I do apologize for not meeting your expectations. We have shared these comments with the team.

4/10 很差

Derek

与家人出行
不满意：员工和服务
Overpriced and underfed performing
Coffee stations were not well stocked. All 4 were always either out of coffee and/or out of cups. Staff was slow to respond. Paying additional fees for parking at a hotel on I-70 is horrible and completely out of touch for who uses this hotel. This alone is cause to not come back again and to recommend others not come here. Overall too expensive for what you get.
2023 年 10 月入住 2 晚
General Manager 于 2023 年 10 月 30 日 的回复
Our deepest apologies on not meeting or exceeding your expectations while with us. We will take these comments and work to do much better for all of our valued guests, such as yourself.