We sent message we were on the way & verifying location. She responded but we could not see response until we were already in town. Then her response was your visit has been cancelled. Not I'm sorry, no explanation. Nothing!!! She gave a number to vrbo to see if could find us a place to stay for the night. We called the number received a recording advising us we could use website. I was on hold for 10-15 minutes & Noone ever came on. We had to look around for motel/hotel for the night. It being Texas/OU weekend, we had to totally change our plans. We ended up finding a nice place place for Saturday night on airbnb in another area. We had used vrbo before & it was a good/ok experience. We did finally get word that she double booked & the others got there first. I am sure she got both $ because you could not book without paying. She should have let us know in advance. I don't think she had any plans to let us know until I reached out to her. Due to this experience,, I will NEVER use vrbo again. I am too leary of something like this happening again! So traveller's beware.