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关于河内凤凰宫酒店的点评

3 out of 5
河内凤凰宫酒店
27A Phu Doan Str, Old Quarter- Hoan Kiem Dist, Hanoi

点评

9.0

非常棒

10 分 - 超赞。54 条好评，共有 91 条点评" "
8 分 - 还可以。25 条好评，共有 91 条点评" "
6 分 - 一般。10 条好评，共有 91 条点评" "
4 分 - 很差。2 条好评，共有 91 条点评" "
2 分 - 糟糕。0 条好评，共有 91 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.0/10

服务设施

8.8/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 2 晚
Tommy 于 2018 年 11 月 10 日 的回复
Dear Valued customers, Thank you so much for sharing your feeling with our hotel. We hope to have opportunity to welcome you at our hotel next time. Best regards and see you soon, Tommy

10/10 超赞

Cheng Yu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
新穎的旅館
房間很舒適 床很好睡 飯店服務人員服務很好 一到飯店大廳辦理入住有迎賓飲料

10/10 超赞

Tyng Song

2024 年 3 月入住 2 晚

10/10 超赞

Tyng Song

满意：服务设施
This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
2024 年 3 月入住 1 晚

10/10 超赞

Loic

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

10/10 超赞

Oliver，Carnegie

满意：清洁度、员工和服务、住宿条件和设施
We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
2023 年 10 月入住 18 晚

8/10 还可以

Ida

与家人出行
满意：员工和服务
2023 年 5 月入住 1 晚

8/10 还可以

Bradley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
2023 年 1 月入住 14 晚

8/10 还可以

Yunbum

2019 年 12 月入住 1 晚

10/10 超赞

Yong

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 2 晚
Tommy 于 2019 年 11 月 23 日 的回复
Thank you so much for great comment which encourage us to improve the best service quality. We appreciate your kind help !

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
La gentillesse du personnel, chambre tres correcte. Quartier moyen En globalité tres satisfaisant
2019 年 10 月入住 3 晚
Tommy 于 2019 年 11 月 23 日 的回复
Thank you so much for good comment which encourage us to improve the best service quality. We appreciate your kind help !

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location and friendly and helpful staff. Would recommend to all.
2019 年 9 月入住 2 晚
Tommy 于 2019 年 10 月 10 日 的回复
Thank you so much. Your valued comment encourage al of us to try day by day to improve better quality. Hope to have opportunity to welcome you next time.

6/10 一般

真实旅客

满意：清洁度
2019 年 8 月入住 1 晚

4/10 很差

yeon jin

满意：清洁度
不满意：员工和服务、住宿条件和设施、客房舒适度
기계실옆 최악의 룸 불편하게 만드는 직원의 태도 비추
젤 꼭대기 기계실 옆에 방을 주셔서 밤에도 아주 시끄럽게 잤어요 친구가 방 옮ㄱㅣ기 귀찮다고해서 걍 지내긴했지만 생각할수록 기분나빠요 그리고 투어가는날 픽업와서 차타려고 하니 동그란안경쓴 단발머리 여직원이 붙잡고 얘길하는데 자기네 호텔도 투어등등 예약가능하니 프론트 이용하라고 하더군요 지금 상품보여줄까?하는데 할말을 잃었습니다 그걸 꼭 나가는 사람 붙잡고 할 이야긴지 원~~영어를 좀 만 더 잘했음 뭐라한소리 하고싶더군요 조식은 한번먹고 맛없어 바로 옆 쌀국수가게가서 먹었어요 그집 쌀국수 진짜 맛있습니다 추천드려요 위치는 여기저기 다니기 편한 위치지만 룸상태 직원의 태도로 다시 가고싶지도 추천하고싶지도 않습니다
2018 年 12 月入住 4 晚
Tommy 于 2019 年 6 月 13 日 的回复
Hi Yeon Jin, Thank you so much for staying at our hotel. We are very sad to see you negative comment on Expedia. Regarding to what you mentioned, please allow us to explain as following: Firstly, Room was loudly in the evening to make you unsleepy. The fact that you made two twin bed rooms , however, we upgraded free one room ( quad room ) and arranged same floor for your group to be easy to contact. It was unlucky, it was you that stayed at the room which was not upgraded. We was sorry for noise from elevator. That night our hotel was busy with customers so they used elevator lot of times. Attitude of room staff: We checked our room staff and they said that they never had negative attitude to you. It may be that you misunderstood what they did. We were sorry if your misunderstanding made you unhappy about our hotel. Many thanks and best regards, Tommy

10/10 超赞

JUNGBAE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
여기 숙박 하세요~
음..가성비 대비 괜찮아요. 조식도 괜찮은데 조식 서비스는 조금 점수가 떨어지네요. 뷔페 이외에 쌀국수를 먹을수 있는데 이거는 아는 사람만 먹을수 잇어요. 식당에 투숙객이 앉으면 직원이 와서 시킬수 있다 라고 서비스 를 해야 되는데... 그렇지 않아여..한마디로 지 밥그릇 지가 챙겨야 된다고 주방에 가서 직접 이야기 해야 쌀국수 를 줍니다. 그외에는 흠 잡을께 없어요..아주 좋아요
2019 年 4 月入住 3 晚

10/10 超赞

Dawon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good exellent!
Very good! Very clean! Very kind!
2019 年 4 月入住 1 晚
Tommy 于 2019 年 4 月 22 日 的回复
Thank you so much !

10/10 超赞

Shoshana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
The hotel is not far from the center. The staff are friendly. Quite clean.
2019 年 3 月入住 3 晚
Tommy 于 2019 年 4 月 22 日 的回复
Thank you so much !

8/10 还可以

Arno

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bien placé et avec bon rapport qualité prix
2019 年 3 月入住 1 晚

8/10 还可以

heechang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
괜찮아요
적당한 가격에 잘 지내고 왔습니다. 저층이나 벽쪽에 있는 방은 절대로 피하세요. 하루자고 방 바꾸어 달라고 했네요
2019 年 2 月入住 5 晚

8/10 还可以

heechang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
괜찮아요
성요셉 성당 근처. 시내 관광하기 편하고 큰 길옆이라 찾기도 쉽네요. 저층 보다는 고층 벽쪽 전망 보다는 시내 전망으로 숙박하세요..
2019 年 2 月入住 5 晚

10/10 超赞

真实旅客

2018 年 12 月入住 10 晚
Tommy 于 2019 年 6 月 3 日 的回复
Thank you so much !

8/10 还可以

真实旅客

满意：住宿条件和设施，员工和服务
온라인 정보의 70%
복잡한 관광지 거리에 살짝 비켜난 위치이나 병원 건너편이라 밤에 약간 음침한편. 밤 11시 무렵까지는 주변으로 길거리 쌀국수와 술집이 있고요. 창문이 있는 객실도 옆 건물과 초근접해 있어서 큰의미는 없었음. 담배냄새가 약간 나는데 턴업 서비스가 방향제를 들큰하게 뿌려대서 더 힘들었습니다. 조식은 절대 사진처럼 나오지 않습니다.
2018 年 11 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
만족
너무 친절했고 다시 가고 싶음.
2018 年 10 月入住 1 晚
Tommy 于 2018 年 11 月 10 日 的回复
Dear Valued customers, Thank you so much for sharing your feeling with our hotel. We hope to have opportunity to welcome you at our hotel next time. Best regards and see you soon, Tommy

6/10 一般

yonggu，seoul

가격대비 만족스럽지 않다
옆건물이 공사중이라 아침부터 벽을 치는 소리에 잠을 잘 수 없었다. 위치는 나쁘지 않다.
2018 年 3 月入住 4 晚

10/10 超赞

Tracey，Malaysia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 1 晚

8/10 还可以

Julie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ok
Personale og værelsets renhed fejlede intet. Morgenmads buffeten var ikke særlig god. Mange fluer og havde stået fremme længe. Morgenmad fra menuen var bedre. “Værelse med udsigt/vindue” holder ikke. Der var vinduer, men med “udsigt” direkte ind i en mur dækket med planter 20cm væk.
2018 年 7 月入住 3 晚

6/10 一般

真实旅客

不满意：住宿条件和设施
Leuk voor 1 nachtje
Ik vond het een kamer voor maar 1 nachtje . De kamer was behoorlijk verouderd Ik heb mij behoorlijk geërgerd als ik iets wilde boeken of bestellen werd de prijs altijd in USD dollar genoemd (ik ben in Vietnam anders was ik wel naar Amerika geweest om in dollar te betalen). Zo irritant.
2018 年 7 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
가성비 좋은 숙소
저렴한 가격대비 깔끔하고 위치좋은 숙소였습니다^^
2018 年 6 月入住 2 晚

6/10 一般

真实旅客

满意：员工和服务，清洁度
저렴한 가격에 하루정도 머물기 좋음
위치 자체는 호안끼엠 호수나 성요셉 성당과 가까워서 좋았습니다. 조식 퀄리티도 만족합니다. 다만 호텔 공사를 하는거 같았는데 아침 너무 이른 시간부터 공사하는 소리가 들리고 에어콘이 나오긴하지만 더워서 잠을 자꾸 깼습니다. 방안이 너무 더웠어요.

10/10 超赞

potomun，Japan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
ツーリストゾーンに位置し清潔な環境
フロントのスタッフさんは親切です。部屋も清潔で綺麗です。ハノイの交通はすごく悪いのでこの辺りでホテルをとってタクシーを利用しやすい環境がいいと思います。フロントに頼めば安心なタクシーを呼べます。街で拾ったタクシーはほぼ、ぼったくりタクシーです。 朝食に巻き寿司がでて大喜びでした。
2018 年 3 月入住 2 晚

10/10 超赞

Claire ，Colorado, USA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great A/C and Brekkie!
Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!
2018 年 3 月入住 3 晚
Tommy 于 2018 年 3 月 18 日 的回复
Dear Claire, Thank you so much for your value review on Expedia's website. It encourages all staff to remind and try day by day to improve the better quality of our of hotel's service . We hope to welcome both of you to stay at our hotel in the nearest future. Many thanks and best regards, Hotel Manager, Tommy

8/10 还可以

Philip

满意：清洁度、员工和服务、住宿条件和设施
Great value
This is a great hotel with great staff. The value is also pretty good. Rooms are more spacious than you would get in the heart of the Old Quarter, but the location is still very good and close to landmarks such as the Cathedral. My only complaint is during my stay there was constant construction in the building next door. It was so loud and sounded like it was in my room. It started every day at 7:00 am, and sometimes very late at night. As soon as this construction finishes this will be an amazing place to stay!
2018 年 1 月入住 7 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Close to town
Great hotel however there were a couple of nights at a late time that there were workmen making a lot of noise on the construction site next door. Close and handy to walk to sights and eating places.
2017 年 12 月入住 5 晚

6/10 一般

siew，Singapore

满意：员工和服务，清洁度
Friendly staff
Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didn't really worked out well for the first night. The TV wouldn't switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.

8/10 还可以

yoshiko

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
大教会近くの小さなホテル
空港から86番のバスでメリアホテルの前で降りました。そこから徒歩10分程です。周辺は地元感がありますが、コンビニも近くにあり、歩いてホアンキエム湖、旧市街エリアに行けます。ホテルの中はきれいで、部屋、トイレ、お風呂も清潔でした。毎日、掃除もしてくれていました。とても気持ちよく過ごすことができました。
2017 年 11 月入住 3 晚

10/10 超赞

Hun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
깔끔한 실내, 맛있는 조식, 친절한 직원들.
깔끔한 실내, 맛있는 조식, 친절한 직원들.
2017 年 11 月入住 3 晚

10/10 超赞

Shin，S. Korea

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
호안끼엠 호수 부근 각종 맛집과의 접근성이 좋은 숙소
스태프들이 신경써서 이동 방법도 체크해 주고 굉장히 친절하고 밝은 모습 등등.. 머무는 동안 편하게 지낼 수 있도록 배려가 좋았던 숙소입니다.
2017 年 11 月入住 2 晚

10/10 超赞

gisung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
정말 친절하고 습기도 없고 좋은 호텔이였습니다. 위치도 훌륭합니다
2017 年 8 月入住 1 晚
Dear GISUNG, Thank you so much for your great comment. Your kind help encourage us to try hard in order to keep good service now and improve it more excellent in the future. We hope to welcome you and your family to stay at our hotel in the nearest time. Many thanks and best regards, Tommy

10/10 超赞

LEE PLAY

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
재방문의사있어요
위치 좋고 친절하고 전 조식도 만족. 9박했는데 정전 한 번 있었지만 바로 복구되었고, 엘리베이터가 느린게 흠. 조식도 왠만한건 다있고 커피 맛있고 전 특히 수박과 바나나를 꼭 먹었답니다. 어쩌다 출출한 늦은 귀가땐 바나나 여유분을 항상 두셔서 잘 먹었네요^^ 다시 하노이 간다면 재방문의사 있어요^^
2017 年 8 月入住 9 晚
Dear sir or madame, Warmest greetings from PHOENIX PALACE HOTEL ! I, on behalf of Phoenix Palace Hotel team, would love to send a deepest thanks from our hearts for your choosing, staying with us. It was our pleasure to meet you and share wonderful moments during your trip in Hanoi. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I are looking forward to your next visit and wish all of you the best in your business and personal endeavors. Take care !!! Tommy and Tracy

10/10 超赞

James，San Fransisco, CA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
comfortable, very friendly staff
My family of four (2 teens) really enjoyed this hotel. Super nice and helpful staff, comfortable room, great breakfasts and right in the heart of the old quarter. Highly recommended
2017 年 7 月入住 6 晚
Tommy and Tracy 于 2017 年 8 月 27 日 的回复
Dear sir or madame, Warmest greetings from PHOENIX PALACE HOTEL ! I, on behalf of Phoenix Palace Hotel team, would love to send a deepest thanks from our hearts for your choosing, staying with us. It was our pleasure to meet you and share wonderful moments during your trip in Hanoi. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I are looking forward to your next visit and wish all of you the best in your business and personal endeavors. Take care !!!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
깨끗한 객실
카운터 직원이 친절해요
2017 年 8 月入住 1 晚
Dear sir or madame, Warmest greetings from PHOENIX PALACE HOTEL ! I, on behalf of Phoenix Palace Hotel team, would love to send a deepest thanks from our hearts for your choosing, staying with us. It was our pleasure to meet you and share wonderful moments during your trip in Hanoi. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I are looking forward to your next visit and wish all of you the best in your business and personal endeavors. Take care !!! Tommy and Tracy

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
フロントの対応が良かったです。また、フロントの方に紹介していただいた、ホテル近くのベトナム料理店も美味しく、リーズナブルなとこでした。
2017 年 7 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great place. good price.
좋은위치 가성비 좋은 호텔. 객실은 깨끗하고 방도 사이즈 좋았고 욕실에는 욕조도 있고 너무 만족함. 단점: 엘리베이터가 진짜 느리고-이건 내가 한국인이라.. ㅎㅎ 수압이 좀 약한편임. 미니바가 시원해지는거 기대말고 그냥 옆에 편의점에서 시원한거 사드시길. 조식은 원래 이가격에 기대하지 않으니 괜찮았음-조식이 별로라는건 비싼 숙소에 묵었을때 하는 기대니까. 총평: 가격대비 진짜 좋았음. 일단 위치가 좋고 우버 불러타고 다니기도 좋고 주위 맛집이 가득하고 호안끼엠은 진짜 5분 안걸림. 주위 친구들한테도 권하고싶음.
2017 年 7 月入住 4 晚
Tommy and Tracy 于 2017 年 8 月 27 日 的回复
Dear sir or madame, Warmest greetings from PHOENIX PALACE HOTEL ! I, on behalf of Phoenix Palace Hotel team, would love to send a deepest thanks from our hearts for your choosing, staying with us. It was our pleasure to meet you and share wonderful moments during your trip in Hanoi. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I are looking forward to your next visit and wish all of you the best in your business and personal endeavors. Take care !!!

10/10 超赞

Sarah，AUSTRALIA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel with good location
Hotel on a quiet street. Very helpful and friendly staff. Tommy organised all our trips in advanced and couldn't do enough for us. Breakfast great with lots of choice. Clean hotel. Would stay there again
2017 年 7 月入住 3 晚
Tommy 于 2017 年 9 月 10 日 的回复
Dear GISUNG, Thank you so much for your great comment. Your kind help encourage us to try hard in order to keep good service now and improve it more excellent in the future. We hope to welcome you and your family to stay at our hotel in the nearest time. Many thanks and best regards, Tommy

8/10 还可以

Dipak ，London

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location in the old quarter of the city
Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stay and would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.
Tommy and Tracy 于 2017 年 8 月 27 日 的回复
Dear sir or madame, Warmest greetings from PHOENIX PALACE HOTEL ! I, on behalf of Phoenix Palace Hotel team, would love to send a deepest thanks from our hearts for your choosing, staying with us. It was our pleasure to meet you and share wonderful moments during your trip in Hanoi. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I are looking forward to your next visit and wish all of you the best in your business and personal endeavors. Take care !!!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
위치좋고 깔끔한 호텔
실내가 청결하고 에어컨도 작동이 잘 됩니다.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sehr schönes neu möbliertes Hotel
Wir waren im April mit Kindern für 2 Nächte im Hotel. Sehr angenehm ist dass alles neu ist. Bilder sind somit authentisch. Unser Familienzimmer hatte ein sehr grossen Fenster und war sehr leise. Personal ist sehr freundlich und zuvorkommend. Wir haben auch die Rückfahr zum Flughafen über das Hotel gebucht. Ist billiger als wenn man ein offizielles Taxi nimmt.

8/10 还可以

Matthew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice, just need better coffee.
Really nice and good value. Only problem was that the coffee at breakfast was undrinkable. Other than that, would recommend.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施

8/10 还可以

真实旅客