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关于磨石乡村酒店的点评

4 out of 5
磨石乡村酒店
Sheffield Road, Hathersage, Hope Valley, England

点评

8.6

超赞

10 分 - 超赞。60 条好评，共有 135 条点评" "
8 分 - 还可以。56 条好评，共有 135 条点评" "
6 分 - 一般。11 条好评，共有 135 条点评" "
4 分 - 很差。4 条好评，共有 135 条点评" "
2 分 - 糟糕。4 条好评，共有 135 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

Kiu Lee Eve

2023 年 10 月入住 2 晚
Caz 于 2023 年 10 月 25 日 的回复
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 还可以

CHI KEUNG

2022 年 12 月入住 1 晚
Caz 于 2022 年 12 月 28 日 的回复
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 还可以

Baoqing

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
峰区不错的住宿
酒店位置不错，Hope Valley偏东部，去西边的Mam Tor在20分钟以内，Stanage Edge、Bamford Edge、Burbage South Edge和Burbage Brook都不到10分钟。房子比较古旧了，一共只有9个房间。没电梯，楼梯很窄，好在房间还比较宽敞。早餐3个品种，8:30~10:00。房前有个大停车场，临山谷一侧有桌椅，可以喝着小酒，看日落。
2019 年 8 月入住 1 晚

10/10 超赞

hui

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
峰区里面的小酒店
不错，地点离磨盘山edge很近。房间略小。
2018 年 9 月入住 2 晚

10/10 超赞

hui

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
房间略小，热水很大很舒服，地点很好
2018 年 9 月入住 2 晚

10/10 超赞

Albana

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Caz 于 2023 年 12 月 5 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 超赞

Kelly

2023 年 11 月入住 1 晚
Caz 于 2023 年 12 月 22 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay.

8/10 还可以

Caroline

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed one night. Room was clean and beds were comfortable. Food was excellent. We had lasagne which was really tasty. Breakfast was good.
2023 年 10 月入住 1 晚
Caz 于 2023 年 10 月 23 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 一般

Robert

满意：客房舒适度，清洁度
不满意：员工和服务
Weekend Stay
Basics were satisfactory and room clean and comfortable with all facilities working. However, the room was not touched during our stay; no bed-making, waste paper bin not emptied; tea and milk not replenished. This may have been due to staff shortages from vacancies notice displayed. Short menu, evening meals, fresh veg, well cooked. Perhaps too many dogs around.
2023 年 9 月入住 3 晚
Caz 于 2023 年 9 月 22 日 的回复
Thank you for your feedback, I apologise for the lack of communication as rooms are not serviced daily, but supplies are available if required.

10/10 超赞

Claire

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay
Great host and fantastic walk from the car park
2023 年 9 月入住 1 晚
Caz 于 2023 年 9 月 11 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 超赞

Caroline

2023 年 8 月入住 1 晚
Caz 于 2023 年 8 月 9 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 超赞

C

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Weekend away with pooch
Very dog friendly which our dog enjoyed and meant we could relax. Very friendly service nothing too much trouble such as freezing my ice packs for me. Beds comfortable. Generous plates of food. Nice atmosphere.
2023 年 7 月入住 2 晚
Caz 于 2023 年 7 月 24 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 还可以

Michael

2023 年 6 月入住 1 晚
Caz 于 2023 年 6 月 16 日 的回复
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 超赞

JENNY

2023 年 6 月入住 2 晚
Caz 于 2023 年 6 月 12 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 还可以

Lizzi

满意：客房舒适度，员工和服务
Perfect for dogs!
Great location and wonderful staff. Our Labrador was welcomed with open arms and she didn't want to leave! Rooms were spacious and comfortable. The breakfast was great, a heart meal ready for a days walking. Short drive from Mam Tor and Kinder which meant we could get there early, ahead of any crowds.
2023 年 5 月入住 2 晚
Caz 于 2023 年 6 月 1 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 还可以

Monika

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Caz 于 2023 年 5 月 30 日 的回复
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 还可以

paul s

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good weekend stay
2023 年 5 月入住 2 晚
Caz 于 2023 年 5 月 11 日 的回复
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 一般

Stephen

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 4 月入住 2 晚
caz 于 2023 年 5 月 4 日 的回复
Thank you for your feedback, we hope you enjoyed tour stay with us.

8/10 还可以

Andrew

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved the scenic location. Accomodation and food were good. Staff were helpful and friendly. Great place to stay for walkers and dog friendly.
caz 于 2023 年 5 月 1 日 的回复
Thank you for your feedback, we are pleased that you enjoyed your stay with us.

10/10 超赞

Charlie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect For Everything! Highly recommended!
My partner and I booked this accommodation for 1 night of our 2 night trip exploring the Peak District, we are gutted we didn't stay here for the 2nd night! The room was very clean and inviting, the bed was super comfy, all room amenities included, lovely big towels and a modern well kept feel. The room definitely benefits from not being carpet - I feel it's so much cleaner especially in these hiking/walking locations so A* for that too! We had dinner and breakfast here and couldn't fault either meals, service was spot on, food was yummy and piping hot! Barney, the four legged assistant was very handsome, we enjoyed his side eye at breakfast for a bit of sausage and he was a pleasure to have dine with us. We don't plan on heading up again for a while but we wouldn't entertain staying anywhere else. Everything was very easy to get to from this location, the views from the carpark/ room window were lovely and an all rounder ticking all the boxes for us.
2023 年 4 月入住 1 晚
Caz 于 2023 年 4 月 27 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay and look forward to welcoming you back in the future.

10/10 超赞

moonbeam

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Stay!
Excellent hosts. Family and Dog Friendly, nice location and good value. Place nice and warm too!
2022 年 12 月入住 1 晚
Caz 于 2022 年 12 月 22 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 还可以

Janet

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely country inn - worth a visit.
Nice cosy room, clean and comfortable. Pub was very quiet because road works were a problem. Local carol singers in the bar were wonderful, a lovely experience. Famous pies, good selection of real ales - recommended!
2022 年 12 月入住 2 晚
Caz 于 2022 年 12 月 22 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 超赞

Dawn J

2022 年 12 月入住 1 晚
Caz 于 2022 年 12 月 8 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

4/10 很差

Joanna

2022 年 11 月入住 1 晚
Caz 于 2022 年 11 月 15 日 的回复
Thank you for your feedback, I am sorry that you were disappointed in your stay with us.

8/10 还可以

真实旅客

满意：员工和服务
不满意：清洁度
2022 年 10 月入住 2 晚
Caz 于 2022 年 10 月 10 日 的回复
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 超赞

Cristina

2022 年 9 月入住 1 晚
Caz 于 2022 年 9 月 20 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 一般

Andrew

不满意：客房舒适度，员工和服务
Could be a great place to stop, but not yet
Really hot day and very little ventilation in the room. Hotel staff seem there to take the money and not really interested in service. No food after 7.30pm. They seem to be very short staffed and those that are there are adequate.
2022 年 6 月入住 1 晚
Caz 于 2022 年 6 月 20 日 的回复
Thank you for your feedback, my apologies for the staff service that you experienced, I have passed your comments onto the Hotels Management team in order for them to address the issues that you have raised.

10/10 超赞

Bhavin

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really enjoyed our stay here, the location was convenient, the food was amazing and the room was just right for what we needed.
2022 年 5 月入住 3 晚
Caz 于 2022 年 6 月 20 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 还可以

Amanda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A comfortable stay in a beautiful location.
2022 年 4 月入住 3 晚
Lauren 于 2022 年 4 月 19 日 的回复
Thank you for your review. We hope you enjoyed your stay with us.

8/10 还可以

Catherine

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 2 晚
Lauren 于 2022 年 4 月 19 日 的回复
Thank you for your review. We hope you enjoyed your stay with us.

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff, nice room and a great breakfast.
2021 年 12 月入住 1 晚
Caz 于 2021 年 12 月 20 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 超赞

R

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Extremely friendly and helpful staff. Very good quality meals and excellent cakes!
2021 年 10 月入住 3 晚
Caz 于 2021 年 11 月 2 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super friendly and helpful staff. Beautiful food. Fantastic view. Dog friendly :)
2021 年 10 月入住 1 晚
Caz 于 2021 年 10 月 27 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay.

10/10 超赞

Anneliese

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Had a absolutely fantastic stay staff are friendly room was amazing brilliant view food was excellent and owners went above and beyond would definitely recommend and stay again
2021 年 10 月入住 1 晚
Caz 于 2021 年 10 月 27 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay.

10/10 超赞

Brian

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value.
Lovely stay with a couple of mates. Room was excellent, nice clean beds and towels, lovely bathroom although the sower controls were a little confusing for me! Food was first class. I had steak, which was cooked perfect. My mates had fish and chips, which they said was excellent. Staff, first class. Polite and helpful. Over all good value for money and would go back there again.
2021 年 10 月入住 1 晚
Caz 于 2021 年 10 月 11 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay with us.

2/10 糟糕

Anandraj

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
First and last stay!
I was given a room which was the extension of the bar.The walls were made of wood with no windows anywhere in the accommodation. I was hugely disappointed and angry as it not the room seen in the pictures (with window and plastered walls)when I booked the room in hotels.com website. The cleanliness was shocking with few spiders spotted in the room, dirty sofa, toilet and stinking of wood from the wooden walls. This place have put my family at risk of catching covid with nil ventilation, 11year old child was scared to sleep with spiders in the property and pungent wood smell triggered my wife’s wheeze. As a result, the whole family didn’t have a sound sleep. I also felt that I was hugely discriminated due to my race providing an unpleasant room different to others stayed on that day. I didn’t pay such a huge price for such a worst experience of my 15 years travel life. I feel that hotels. com has to take full responsibility and refund me fully for putting me and my family through this grim experience.
2021 年 9 月入住 1 晚
Caz 于 2021 年 9 月 14 日 的回复
Thank you for your feedback, I apologise for the poor standard of cleanliness of your room. I have passed your comments onto the Hotels Management team.

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff, updated bedroom but quite small and the pub is a little dated. But overall a pleasant stay.
2021 年 7 月入住 1 晚
Caz 于 2021 年 7 月 14 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay.

8/10 还可以

Mark

团体旅客
满意：员工和服务，清洁度
Walking the Peak District
Clean room, great food, great staff . Hotel could do with a bit of a clean up. Worth the money paid.
2021 年 7 月入住 4 晚
Loz 于 2021 年 8 月 27 日 的回复
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 超赞

Donna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ideal location for overnight stay in the peaks. Have stayed in this hotel numerous times and will stay again in future. Great location, food and service.
2021 年 7 月入住 1 晚
Caz 于 2021 年 7 月 5 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay and look forward to seeing you again in the future.

10/10 超赞

Susan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The Millstone provided us with the opportunity to have some quality downtime. Every member of staff was friendly ,helpful. Bedroom comfortable and breakfast served quickly and substantial. The Millstone was perfectly placed for our visit to the Peak District and all that it offers.
2021 年 6 月入住 4 晚
Caz 于 2021 年 6 月 9 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay.

10/10 超赞

Donna

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel in a great location
Second time staying as part of a short weekend hiking trip. Comfortable room, great food and great location.
2020 年 10 月入住 1 晚
Caz 于 2020 年 11 月 2 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay.

6/10 一般

Holly

满意：员工和服务，清洁度
不满意：客房舒适度
Great location, tired room
Set in an amazing location, and with great access to walks and bike rides. The staff were great at providing information on changes due to Covid and all was very clear. And they were really friendly when we had dinner in the pub. The main disappointment was the room. The mattress was well overdue being replaced, the curtains just a bit too small with one curtain rail starting to fall off. The wooden flooring and thin ceiling also meant we could hear a lot from upstairs. This meant that on the whole the room didn't feel like it matched the price we paid. From reading other reviews potentially other rooms have been refurbished recently, and hopefully this room is next. Breakfast was a takeaway bag of bread for toast, orange juice, packaged muffin and packaged croissant. A reasonable breakfast but we would have loved to have something fresher or more varied, and a side table or something to eat at in the room. Having said that we also understood that this was making the best of a difficult situation.
2020 年 9 月入住 4 晚
Caz 于 2020 年 9 月 10 日 的回复
Thank you for your feedback, we are working hard to improve our facilities and have an ongoing refurbishment plan throughout the bedrooms.

8/10 还可以

Oliver

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stunning location
Lovely hotel, in a beautiful part of the world. The room was clean, spacious and light. The only thing I would have liked was the option of a cooked breakfast. The continental breakfast was nice, but having the option of cooked would have been better. However, I knew this when I booked the room so it’s not a complaint, just personal preference. Overall a very enjoyable stay, friendly and helpful staff and a stunning location.
2020 年 8 月入住 1 晚
Caz 于 2020 年 9 月 7 日 的回复
Thank you for your feedback, we are hoping to return to cooked breakfasts again shortly.

8/10 还可以

Davec，St Helens

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at Millstone on a miserable, wet Thursday night. This meant there were few other people in the pub and we were unable to use the terrace overlooking the valley, which was a shame. From the start, staff tried hard to make us welcome and we were given clear information on changes to normal procedures caused by Covid. This included an explanation of breakfast arrangements. Our room was basic, but very clean and recently refurbished. We ate in the pub that evening and enjoyed a good meal from a typical pub menu. Staff were constantly cleaning when not dealing with customers, which was reassuring. Breakfast the next morning was a takeaway bag of croissant, muffin and bread for toast. A toaster was available for use. A carton of orange juice was included and there were tea and coffee making facilities in the room. In decent weather we could have sat on the terrace to eat breakfast, but continued rain meant we had to sit in our room. Overall we felt that staff were trying hard to make the best of difficult circumstances.
2020 年 8 月入住 1 晚
Caz 于 2020 年 9 月 2 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay.

8/10 还可以

Mr SAFWAN

与家人出行
满意：客房舒适度，清洁度
2020 年 7 月入住 2 晚
Caz 于 2020 年 9 月 2 日 的回复
Thank you for your feedback.

2/10 糟糕

真实旅客

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awful experience
On arrival we were not informed of Covid-19 restrictions during our stay. There were no towels in our room and nobody was available to provide us with any that evening or the next morning. Breakfast was a takeaway packed lunch that we had to eat in our room - even though the restaurant is open in the evening for reservation and walk-ins, residents aren't able to have a breakfast in the restaurant which doesn't make sense. The room was not cleaned and no towels provided, no re-stocking of tea / coffee cups so we had no facilities for the second evening or the next morning. When we brought this up with the management they did not seem to care and just blamed their staff and Covid-19. They gave us a couple of towels (still not enough to last the length of our stay) and said they would sort the other issues but did not. There was no apology or want to fix these problems. Had we been told there were limited services when checking-in and there been enough towels, cups, coffee etc. in our room to last the duration of the stay it would have been more pleasant but it is very obvious the management are using Covid-19 as an excuse to take advantage of saving costs in areas that suit them only. Food service was not great, no table service in-line with most restaurant practices to support social distancing, our waiter disappeared and kitchen closed whilst we were still looking at the menus so we weren't able to finish our meal. VERY disappointing for £150 p/night. Avoid.
2020 年 8 月入住 2 晚
Caz 于 2020 年 8 月 24 日 的回复
Thank you for your feedback, I am sorry you were disappointed with your stay and that the facilities and service were not as they should be. Covid 19 has of course affected us all and changed many aspects of our operation, but this does not excuse many of the above issues. I have passed all of your comments to the Management team who are working hard to improve the service and facilities. We hope you will choose to stay with us again in the future so we can restore your faith in us.

8/10 还可以

真实旅客

满意：客房舒适度，员工和服务
Comfortable but needs more attention to detail.
Very nice staff and a comfortable room. Needs touching up though as the room had a couple of snags that required fixing.
2020 年 8 月入住 2 晚
Caz 于 2020 年 8 月 24 日 的回复
Thank you for your feedback, we are pleased you enjoyed your stay. Your comments have been passed to the team so they can look at the room favcilities.

8/10 还可以

Richard

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Midweek break
Our stay overall was very good but I do feel the communal areas good do with a lick of paint and a freshen up. Our room was comfortable and clean and given the current circumstances breakfast was ok and they are doing what they can in difficult times.
2020 年 8 月入住 2 晚
Caz 于 2020 年 8 月 12 日 的回复
Thank you for your feedback, we are working hard to improve our services and facilities.

10/10 超赞

Ben

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful location, excellent hotel
Fantastic location. Easy to access. Stunning view from our view. Entirely dog friendly! Beautiful view. You aren't far from some more beautiful scenery too! Only downside world be the that it's located on a fairly busy main road. Really can't complain that. Would definitely stop there again! Fantastic!
2020 年 8 月入住 1 晚
Caz 于 2020 年 8 月 12 日 的回复
Thank you for your feedback, we are pleased that you enjoyed your stay and look forward to welcoming you back.

2/10 糟糕

Jonathan

2020 年 7 月入住 1 晚
Caz 于 2020 年 8 月 12 日 的回复
Thank you for your feedback, I am sorry that you did not enjoy your stay with us.