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关于豪厄尔布莱顿温德姆贝蒙特酒店的点评

2.5 out of 5
豪厄尔布莱顿温德姆贝蒙特酒店
4120 Lambert Dr, Howell, MI

点评

7.4

还可以

10 分 - 超赞。270 条好评，共有 936 条点评" "
8 分 - 还可以。321 条好评，共有 936 条点评" "
6 分 - 一般。183 条好评，共有 936 条点评" "
4 分 - 很差。86 条好评，共有 936 条点评" "
2 分 - 糟糕。76 条好评，共有 936 条点评" "

7.6/10

清洁度

8.2/10

员工和服务

7.0/10

服务设施

7.0/10

住宿条件和设施

6.8/10

环保

点评

6/10 一般

Lynda

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
We have stayed at this property a couple of times in the past, and I was excited to return. Unfortunately, this is no longer the property that it was in the past. The pool and public restroom were closed. At breakfast, all of the hot items were gone with an hour to go, there was no milk and we were told that there wouldn't be anymore until Monday (it was currently Saturday morning). Saturday night, we went to take the elevator to the 3rd floor and it didn't nothing when the button was pressed. Saturday morning it still didn't work and when I asked the front desk clerk about it, was told that she got distracted and forgot to put signs out (at this point it hadn't been working for at least 10 hours). I'm sorry to say that i won't be back.
2024 年 4 月入住 2 晚

2/10 糟糕

Tyler

不满意：住宿条件和设施，清洁度
Did not have any rooms availability even though i purchased a king suite threw Expedia... was told i'd get a refund but never did. 0 stars to the management
2024 年 4 月入住 1 晚

6/10 一般

Ben

与家人出行
不满意：住宿条件和设施
Decent Price and location. Property is not in very good condition. Room service never came to our room.
2024 年 3 月入住 2 晚

8/10 还可以

frederic

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Quiet
2024 年 2 月入住 3 晚

8/10 还可以

Mark

满意：员工和服务
2024 年 1 月入住 1 晚

10/10 超赞

Courtney

2023 年 12 月入住 1 晚

10/10 超赞

linda

与配偶出行
满意：清洁度、员工和服务、服务设施
Nothings
2023 年 12 月入住 1 晚

10/10 超赞

Joshua

2023 年 12 月入住 1 晚

8/10 还可以

Jenny

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place
Love my room! It was set up amazingly. The jetted tub was wonderful. I really love the set up of the room. The couch, bed, tv, kitchen area, bathroom. We will definitely come back to this hotel. The little imperfections don’t bother me. The room was clean and comfortable. The breakfast was good as well. The only complaint I have is the tv kept losing sound. We didn’t notice this till the next morning so I didn’t request a new one. The staff was amazing. From check in to breakfast. There was always someone wiping the counters during breakfast and making sure everything was stocked. Hot fresh eggs and sausage with all the pastries. Coffee and 6 different juices plus 3 kinds of milk.
2023 年 12 月入住 1 晚

2/10 糟糕

Kevin

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
The door we walked in to get to the elevator had an ice machine that has obviously been leaking for a long time because you could smell the mold. It wqs sickening. The bathroom in our room had holes in the bottom of the wall that were being covered by wallpaper. The carpets were gross throughout the hotel. Not a clean or updated hotel at all.
2023 年 11 月入住 1 晚

8/10 还可以

Karter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

2/10 糟糕

Paul

不满意：员工和服务
Reservations made and paid for, no room available
We made a reservation and the website took our money, but when we tried to check in, there was no room available. Hotels.com also did this to another couple who were in the lobby at the same time. Hotels.com takes 7-10 business days to process a refund. This is ridiculous.
2023 年 11 月入住 1 晚

6/10 一般

Cameron

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施
The room was okay, breakfast was nice, and the staff was friendly, but the pool was murky and we didn't feel comfortable swimming in it. The hotel is clearly under renovation. You can tell that it was pretty run down, but they're trying to improve things.
2023 年 10 月入住 2 晚

8/10 还可以

Ayanna

满意：员工和服务、服务设施、住宿条件和设施
I had the executive suite with hot tub. I was going to use hot tub but it was dirty. I discovered that after work at 3 am. So no hot tub. I chokse that room specifically for that. I mean everything else was good except for dirty hot tub smh. I really wanted the hot tub.

2/10 糟糕

Carl

不满意：清洁度、员工和服务、住宿条件和设施
We made a reservation for our wedding night 2 months ago. We went in to check in only to find out they canceled our reservation and gave it to someone else because we werent VIP members... never called or emailed us to let us know.
2023 年 10 月入住 1 晚

10/10 超赞

Ashwini

2023 年 10 月入住 1 晚

2/10 糟糕

Monica

Did not have a room available.
2023 年 10 月入住 1 晚

4/10 很差

Danial

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Tv not working what looked like mold in the shower
2023 年 10 月入住 2 晚

10/10 超赞

Ted

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent experience at the Baymont.
2023 年 10 月入住 1 晚

2/10 糟糕

Gerardo

不满意：住宿条件和设施，员工和服务
2023 年 10 月入住 1 晚

10/10 超赞

Ted

满意：清洁度、员工和服务、住宿条件和设施
Excellent experience.
2023 年 10 月入住 1 晚

4/10 很差

Angela

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
I don’t typically write reviews, but I don’t know if this place is being remodeled or what, but it was disgusting. There was a dirt path from the side door to the elevator, the room we had (third floor) smelled like it hadn’t been aired out since the 50’s and smelled like super stale cigarettes. Super unclean, all of the floors looked like they needed a good vacuum. The woman at check in was very nice and welcoming, that was the only good thing about our stay.
2023 年 10 月入住 1 晚

4/10 很差

Heather

不满意：清洁度、员工和服务、住宿条件和设施
Disappointing
The building was not clean. The elevator was broken. Half of the lights did not work. Half of the jacazzi jets did not work. The headrests on the jacuzzi were falling off.
2023 年 10 月入住 1 晚

2/10 糟糕

Cheryl

团体旅客
We got to the property at 2:45pm with a 3:00pm check in. The entry door was very dirty, the lobby looked like it has not been vacuumed in weeks. One girl at the desk with 4 other people waiting to check in. They would not let you check in 15 minutes early. A young boy came to the desk looked like he just woke up he took over the young girl disappeared. Finally got checked in about 3:45. Pool was broke. Food in our fridge.Room was falling apart needed up dating . The whole hotel needed up dates. The breakfast was horrible eggs were cold , sausage was white, empty counters, fruit was old, coffee, milk,danish,bagels, bread , waffles, napkins and more. One desk worker , 2 lady’s cleaning is all I witnessed on our 24 hour stay. The next morning they could not even start their cleaning because there was no clean linens. TERRIBLE PLACE. SO BAD.
2023 年 9 月入住 1 晚

2/10 糟糕

Bridgette

不满意：清洁度、员工和服务、住宿条件和设施
Elevators were broken. Not that clean.
2023 年 9 月入住 2 晚

2/10 糟糕

ANTHONY

与配偶出行
不满意：住宿条件和设施，清洁度
The first thing my husband saw was the very dirty restroom off the lobby. Made us wonder about our room.
2023 年 9 月入住 1 晚

4/10 很差

Kenneth

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This hotel was not clean. The elevator was filthy for both of the days that we stayed here. No one ever vacuumed it. Our room did not get cleaned at all over the 2 days, and we never got clean towels. I would not stay here again. The staff was friendly, but the hotel needs major work and cleaning.
2023 年 9 月入住 1 晚

2/10 糟糕

真实旅客

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad experience
Dirty, loud and so uncomfortable
2023 年 9 月入住 9 晚

4/10 很差

Camila

与家人出行
Bedroom dirty, the safety lock was broken, the bathroom door didn’t have the lock, we changed bedroom and the second bedroom had the same problems! The only thing that was good was the manager and the receptionist! I found rotten a lime beside my bed!
2023 年 9 月入住 3 晚

8/10 还可以

Margot E

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent king suite!
2023 年 9 月入住 2 晚

6/10 一般

Dennis

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was affordable and staff was great. Not the motels Fault but AT&T cell service very marginal. WIF was really terrible and keep dropping out. Signal was weak and really slow. Took news pages a long time to load.
2023 年 9 月入住 3 晚

4/10 很差

Lisa

不满意：清洁度、员工和服务、住宿条件和设施
We have been staying here for our trips to visit family was very disappointed this time the place seems run down and staff not very appealing. We will be looking for a new place to stay when we come to visit family. Cleanliness is the reason we will look somewhere else.
2023 年 9 月入住 1 晚

10/10 超赞

Dennis

2023 年 9 月入住 3 晚

10/10 超赞

Leia，Thibodaux

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The staff was awesome, friendly helpful and just so nice to deal with. The place was clean and the little outside are was so nice to have a place to sit and enjoy. It wasn’t fancy but it was clean and nice and again the staff!!!
2023 年 9 月入住 2 晚

4/10 很差

Betty

不满意：清洁度
2023 年 9 月入住 1 晚

4/10 很差

Mackenzie

与家人及幼儿出行, 与配偶出行, 团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
The property was gross. Smelled of cigarette smoke, burn holes in the sheets, looked like nothing in the halls was cleaned. Nobody was at the front desk and I waited 10 mins. Score calling the hotel to get assistance. Overall not a great experience
2023 年 9 月入住 2 晚

4/10 很差

Justin

商务旅客
不满意：员工和服务，清洁度
Right by a railroad track And when I first showed up, the guy wouldn’t even help me, I had to go up to and start the conversation first.
2023 年 9 月入住 2 晚

2/10 糟糕

John

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

8/10 还可以

betty

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to weddings
2023 年 9 月入住 1 晚

10/10 超赞

JESSI

满意：员工和服务
不满意：清洁度
2023 年 8 月入住 1 晚

6/10 一般

Linette

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The rooms we were assigned were already occupied. Then one of the new rooms was not made up and dirty. The staff, however, were kind and helpful, did ultimately get us into two clean rooms and comped one of the rooms. Property is aging and needs attention, but rooms were clean and acceptable. Staff was stellar!
2023 年 8 月入住 1 晚

8/10 还可以

Patricia

满意：清洁度、员工和服务、住宿条件和设施
The property is located right off I96.. very easy to find and accessible.
2023 年 8 月入住 1 晚

10/10 超赞

Sandra

2023 年 8 月入住 1 晚

6/10 一般

Dawn

团体旅客
满意：客房舒适度，员工和服务
不满意：清洁度
2023 年 8 月入住 2 晚

8/10 还可以

Angelica，Big Piney

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Shopping was close and near my brother.
2023 年 8 月入住 2 晚

6/10 一般

Pam

与家人出行
Unsatisfied visitor
My room was nothing like the picture on your website. Reserved a king suite and your picture on your website was that of an executive king suite. The jets in the spa tub didn’t work and there was no working ice machine. I spoke to the manager Amanda about the confusion with the room. She’s expecting an email from Hotels.com about your website. I would appreciate it if you would connect with her asap!!!
2023 年 8 月入住 2 晚

6/10 一般

Sherita

与家人出行
满意：客房舒适度，员工和服务
2023 年 8 月入住 2 晚

4/10 很差

jerry

商务旅客
不满意：住宿条件和设施，员工和服务
For a remodeled hotel very poorly done. Stayed here before and the remodeled did not help.
2023 年 7 月入住 3 晚

10/10 超赞

Ashley

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

4/10 很差

Matthew

与家人出行
不满意：服务设施，清洁度
Our bathroom was very poorly cleaned. Front desk staff was not very attentive. Front desk had no staff most of the time
2023 年 7 月入住 1 晚