The desk clerk was absolutely horrible to us- we had traveled 16 hours that day - after working a full shift before that and heading straight out- we were traveling with our special needs son who was the Best Man in his brothers wedding the next day. She (the desk attendant) literally cancelled our reservations we had made a week prior and then lied to Wyndham and Expedia saying that we had been “screaming and throwing things” - I asked them to check for any video footage from cameras or reports from any other staff or guests - this caused a lot of undo stress on not only us but our special needs son as well- there were only two hotels in Ionia- the other one was completely full so when she took it upon herself to cancel our reservations without our knowledge or consent she not only hurt her place of employment by losing money but she also violated our rights as customers who had already given out credit card information and everything else. She refused to let us speak to her manager or any other staff- and literally threw us out the door- as a manager at my job I would have fired her in the spot - that is not how you treat customers. I have yet to hear from anyone at this place about the fact that she was allowed to do this and leave us stranded after she lied, she refused to answer me as to how to contact her boss- or if there were any cameras to validate the exchange that we had- which was absolutely even remotely close to what she claimed to Expedia when called by them
Doyt and JoAnne
2024 年 6 月入住 2 晚
10/10 超赞
Kenneth
2024 年 6 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Kenneth
2024 年 6 月入住 1 晚
8/10 还可以
Steven
与家人出行
2024 年 6 月 1 日
满意:员工和服务
Bathroom needed updating
Steven
2024 年 5 月入住 1 晚
10/10 超赞
Douglas
2024 年 5 月 23 日
Douglas
2024 年 5 月入住 2 晚
6/10 一般
Tayonia
2024 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Tayonia
2024 年 5 月入住 2 晚
8/10 还可以
Richard
2024 年 5 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Staff very friendly and accomodating. Complementary breakfast was excellent.
Richard
2024 年 5 月入住 3 晚
10/10 超赞
Jessica
2024 年 5 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
No pool
Jessica
2024 年 4 月入住 2 晚
10/10 超赞
Sonya
与配偶出行
2024 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The only thing that bothered me was when we took a shower the water made our skin feel oily. And had a bad taste to it also other then that i really enjoyed our stay