伊斯坦布尔马茨卡帕拉斯凯悦酒店 - 精品级毗邻Tesvikiye Mosque和马卡公园,提供每日免费招待会、露台和店内艺术画廊。犒劳一下自己,在店内水疗中心THE SPA享受热石按摩、水疗法或身体护理。店内国际美食餐厅Lounge At Part Hyatt提供早餐、午餐和晚餐。住客可连接免费房内 WiFi,与亲朋保持联系,还可获享店内商场和咖啡店/咖啡馆等设施/服务。
We had an incredible experience at this hotel, from the check in process with Ibrahim throughout our entire stay. We received excellent service from everyone who worked at this hotel. The breakfast was wonderful and all staff there were kind, professional and extremely attentive. Our wait staff consisted of Kebru, Kadir and Necla all of whom provided us with best in class service. Our room was perfect, gorgeous and large with high ornate ceilings with a sleek bathroom that also had a steam room and an amazing open shower concept. Our room attendant, Serpil, made sure our room was clean and had everything we needed to make our stay comfortable. The spa and gym have been completely renovated and are extremely nice. We would highly recommend this hotel for all of these reasons as well as its location, which is ideal for great shopping, restaurants and really convenient for walking.
Eva
2023 年 12 月入住 4 晚
2/10 糟糕
真实旅客
2023 年 12 月 10 日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Not a 5 star hotel
Sadly this hotel was very disappointing. The entrance is underwhelming, not what you would expect from a 5 star property. We were upgraded due to my status at hotels.com but even then the room was awful! It was a deluxe room, with a view of an ugly building. The room is very large but the space has not been used effectively. The TV is large but placed in an awkward position so we struggled to connect our fire stick as there were no sockets nearby. The first impression is drab, dreary and messy. All the paintings on the wall were wonky. The curtains looked old and messy and the bathroom is ugly. The floor tiles look like horrible old tiles you see in very basic public toilets in parks. The shower and bath were also ugly and cold, they have this plastic looking wall that separates the room and bathroom which is just hideous. The mattress was so uncomfortable that I slept on the chair and the toilet is far too low and a very weird shape which was uncomfortable. I had just had surgery so the comfort of the room was very important and this hotel does not provide that. The entrance to the breakfast area is unwelcoming and dated, as if you are walking into a school canteen and the breakfast selection was poor. This is not a luxury hotel, I would rate it 4 star maximum. Whoever designed it has not gone for the luxury look. I would not stay here again. I have to say that the staff were all amazing. Only issue was nobody came to help with our bags, even after we called them.
真实旅客
2023 年 12 月入住 1 晚
10/10 超赞
Luis
2023 年 12 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Their spa service was excellent. And there exercise room was excellent.
Luis
10/10 超赞
sean
2023 年 11 月 21 日
sean
2023 年 11 月入住 1 晚
10/10 超赞
Miguel
团体旅客
2023 年 11 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location not too close to the touristy spots.