Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, Hotel Management

Dear Revonda, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Scott, Thank you for your feedback. We truly regret any inconvenience you've experienced. All rooms that are pre-paid third party require a security/damage deposit. This is a corporate policy, not a local policy. If you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.Sincerely, Hotel Management

Dear Oliver, Thank you for your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced during check-in and for any shortcomings in our property's maintenance. Your feedback is invaluable, and we will address these issues promptly to ensure they are resolved. It is always our aim to provide efficient service and a well-maintained environment for our guests, and we regret that we fell short of your expectations on this occasion. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Ledondre, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management

Dear Donald, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the presence of a roach, the lack of kitchen utensils, and the breakfast offerings is concerning. We take cleanliness and guest satisfaction seriously and will address these issues with our team to ensure improvements are made. Please accept our sincerest apologies for falling short of your expectations. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Kirk, Thank you for your feedback. We apologize for any inconvenience you experienced with your late arrival. While we strive to accommodate all our guests' needs, our check-in policies are in place to ensure the smooth operation of our hotel. We regret any miscommunication and understand the frustration this caused. Your feedback is valuable, and we will review our procedures to prevent similar situations in the future. We hope to welcome you back for a seamless stay.Sincerely,Hotel Management

Dear James, Thank you for highlighting the spacious rooms at Extended Stay America. We're delighted to hear that you appreciated the ample living space during your stay. Providing a comfortable environment is our priority, and we hope to welcome you back for another positive experience. Safe travels!Sincerely,Hotel Management

Dear Sylvain, Thank you for staying with us and sharing your feedback. We are disappointed that your room did not meet your expectations and about the issues with our front desk team. Your experience is not reflective of our usual standards, and we deeply regret the disturbance and issues you encountered. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

Dear Sonya, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Charity, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Hotel Management

Dear Guest, Thank you for the review and for sharing your experience. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Caleigh, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are also sorry for the faulty microwave in your room. Moreover, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon. Sincerely, Hotel Management

Dear Randall, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We appreciate your patience and hope you will consider staying with us again.Sincerely,Hotel Management

Dear Rachael, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Guest, Thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we would be very disappointed if we overlooked some housekeeping areas with our accommodations. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Mary, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. However, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Mike, It was a pleasure having you as our guest at Extended Stay America. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. Thank you again for including us in your travel plans.We look forward to welcoming you back.Sincerely,Hotel Management

Dear Anne, Thank you for choosing to stay with us once again. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Derkia, Thank you for choosing us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Moreover, we do support Green Practices at our hotel, which means we replace current guest towels only upon request. However, please know fresh towels and amenities are always available. Let our front desk know, and we will gladly bring you more. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Sondra, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our accommodation was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to update us with your review. Please accept our apologies for the surprise you had on arrival with the cash deposit. It is mentioned on the published sites that when paying in cash for the room rent, a cash deposit is asked. The amount is refunded to your bank account after your check-out, which usually takes 14-15 business days to process, depending on your bank. Also, we regret the cleanliness issues that you encountered in your room. Your remarks are passed to our concerned team for further action. Our front desk team is always there to help you with anything while you are our guest. We regret any inconvenience and consider your feedback of utmost importance to us. Thank you again, and please return for a seamless experience.Sincerely,Hotel Management

Dear Stacey, Thank you for being our guest. It is good that you enjoyed our location and found the price excellent. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Our desk staff is always available to help you. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

Dear Travis, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Latoya, Thank you for providing your feedback. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we sincerely apologize for falling short of your expectations in terms of cleanliness. At our establishment, we place great importance on maintaining a hygienic and clean environment. Moving forward, we will be implementing measures to ensure that our team pays extra attention to this aspect so that we can provide a more enjoyable experience for all of our guests.Sincerely,Hotel Management

Dear Deborah, Thank you very much for staying with us. It is evident from your comments that we failed to meet your expectations. We apologize for any inconvenience you experienced due to the condition of the carpet in your room. We want to assure you that we will take steps to address the issue and improve the cleanliness of our rooms. We take these reviews seriously and use the feedback to help ensure we avoid repeating our mistakes. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Audrey, Thank you for staying at Extended Stay America. We are delighted you had a great experience throughout our hotel. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. We appreciate you letting us know your feedback regarding the in-room amenities, and we will share them appropriately with our team. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Kristopher, Thank you for your valuable feedback regarding your time with us. Quality and comfort are central to what we provide our guests; therefore, we apologize for not meeting these expectations. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the sofa bed in your room had problems. We will look into this; thank you for letting us know. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Kenia, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you.Sincerely,Hotel Management