This is a MOUNTAIN resort. Meaning there are very steep hills and to stay here you need to be very fit to be able to climb those hills to spa, restaurant, pool. Felt very bad for older people who had difficulties doing that. There’s no room service. Rooms are located on steep hills. Breakfast starts at 8:30! This is the latest breakfast we’ve ever had to have - we wake up at 5 and like to start our day early. Spa is nice. Steam room is very cold, can’t even get a steam higher.
There was power outage one day for a couples of house and you’d think that a 5 star hotel would have a generator, but had to take a cold shower…
Internet was out during those few hours and if you still need to do some work - you can’t.
Aleksandr
2024 年 3 月入住 3 晚
10/10 超赞
Renina
2024 年 3 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Renina
2024 年 2 月入住 3 晚
10/10 超赞
Janice
2024 年 2 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Janice
2024 年 1 月入住 7 晚
6/10 一般
Vincenzo
2023 年 12 月 16 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Potentially lovely but now past its best
We were really excited about this stay having read all of the reviews but ended up disappointed. We received a room upgrade which we were grateful for but the room was very tired, particularly the bathroom area which had a handful of areas of damage. The room was also dirty, which we pointed out with photos to staff and they kind of asked us why we had looked for dirt (which we found when we moved a unit to plug a charger in) and there were multiple hairs in the room. They did do a “detail clean” but we keep our own house cleaner. Additionally we were woken by grounds keepers making loud banging noises every morning at 6am. Additionally they pride themselves on their food which we found to be average and $57 per person for dinner which we thought was expensive for the level of the food. On the positive side the communal areas were very nice and we had excellent massages.
Vincenzo
2023 年 12 月入住 2 晚
10/10 超赞
Michael
2022 年 9 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect place to relax and energize
The place was amazing. Very relaxing, with plenty of local trip or adventure options. The food was impeccable and the staff was friendly and accommodating.
Michael
2022 年 9 月入住 3 晚
10/10 超赞
Dora,Katy
团体旅客
2022 年 7 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
Few bumps but they were quick to fix the issues and very efficient. Thanks to Alejandro for a great service .
Dora
2022 年 7 月入住 3 晚
10/10 超赞
Carla
2022 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Retreat is truly Heaven on Earth from the location to the staff to the food and spa. If you need to refresh and recenter yourself, this is the only place to go. Days filled with yoga, hiking, meditation, and relaxation await. We will make this an annual trip!
Carla
2022 年 7 月入住 4 晚
10/10 超赞
Diana
2021 年 9 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Una vacacion espectacular
Espectacular la atención la comida excepcional todo