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关于厨房套房酒店的点评

2.5 out of 5
厨房套房酒店
4355 King Street E, Kitchener, ON

点评

8.0

很好

10 分 - 超赞。586 条好评，共有 1385 条点评" "
8 分 - 还可以。414 条好评，共有 1385 条点评" "
6 分 - 一般。206 条好评，共有 1385 条点评" "
4 分 - 很差。99 条好评，共有 1385 条点评" "
2 分 - 糟糕。80 条好评，共有 1385 条点评" "

8.0/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Chichou

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Chad 于 2023 年 9 月 6 日 的回复
Thank you Chichou for taking your time to share your valued feedback with us. We look forward to seeing you again soon. Take care!

10/10 超赞

Louise

与配偶出行
Brand new room is immaculate!
2024 年 5 月入住 1 晚

10/10 超赞

Bill

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms are recently renovated and nice
2024 年 5 月入住 1 晚

8/10 还可以

Erin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Has gone and is doing complete renovation….very well done .. I would have given five stars but breakfast was a little to be expected from renovation and the chairs to sit in were well worn but then again maybe hadn’t got around to get new ones..
2024 年 5 月入住 1 晚
Chad 于 2024 年 5 月 10 日 的回复
Thank you Erin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

8/10 还可以

Devika

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very clean property. Spacious clean room with comfortable beds. Breakfast can be improved.
2024 年 5 月入住 1 晚
Chad 于 2024 年 5 月 10 日 的回复
Thank you Devika for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

10/10 超赞

Donna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I've been a frequent visitor and been staying in this hotel whenever we are in Kitchener since 2018 and it never failed to always make us feel comfortable since from its old management to its new management. The covenience around the area has been our preference next to comfort. Highly recommended! The new management has done a job well done in upgrading the interiors of the hotel. It is more modernized and has a very well lighted rooms. Also the blackout curtains is literally black out. Hard to tell when its day or night unless we open them up. We will always keep on coming back there .
2024 年 5 月入住 2 晚
Front Desk Reservations 于 2024 年 5 月 6 日 的回复
Thanks Donna for your repeated patronage. We are so happy that you enjoyed our property refresh. Looking forward to seeing you again.

10/10 超赞

Alina

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Extremely clean, newly renovated hotel. Comfortable beds, courteous front desk staff, quiet environment for a good night sleep. Definitely recommend. We had a morning flight so the perfect place to sleep. Nice passion touch is the complimentary breakfast.
2024 年 5 月入住 1 晚
Front Desk Reservations 于 2024 年 5 月 6 日 的回复
We are lucky to be in a fairly quiet area. With our new rooms and beds, it makes for great sleeping conditions. We have the easiest direct route to the airport from our hotel. Thank you, Alina, for your show of appreciation

10/10 超赞

PAUL

满意：员工和服务，清洁度
Renovated room was much improved from past version.
2024 年 5 月入住 1 晚
Front Desk Reservations 于 2024 年 5 月 4 日 的回复
Thanks Paul. We are glad that you enjoyed our newly renovated room. We are at a point now where all available rooms at Kitchener Inn and Suites are renovated rooms. We appreciate the feedback.

4/10 很差

Dileep

不满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚
Front Desk Reservations 于 2024 年 5 月 4 日 的回复
We are sorry that your stay was not up to your expectations. We wish that we could have had any issues brought to our attention during your stay. Please let us know any way we might improve your experience in the future.

6/10 一般

Claire

与配偶出行
满意：清洁度
Positives: Dan was a great concierge! (granted us late check out/early check in :) ) awesome location (close to lots of food), Breakfast was lovely and had tons of options/variety (yummy waffle maker). Bed was comfy and room was clean We were in one of the new King suites and noticed a number of things that could have been better- staff was very friendly but I got sick and ran a fever the first night and nobody was able to access clean sheets for us to replace on the bed the next day when we asked for some. Instead we ended up buying a tide pod from them and doing laundry ourselves - one out of 2 machines was broken, and then other said it was 2.50$ per load and only accepted quarters. We went to get quarters downstairs, but when went to start the machines and they required 4$ per load? so we went BACK downstairs where staff confirmed it's 4$ (despite the sign on the laundry machine that we had a picture of) and they didn't have enough quarters for us to buy to use the machine. Cost us 10$ to wash our own sheets and change the bedding for a 2 night stay... kind of odd- no reimbursement. Negatives: -we were met with "I don't know you can come back later to ask" on a few occasions by staff -no outlet at desk to use in our room --> used by light and phone already -no coat hangers- little closet (where we hung our formalwear but nowhere for wet coats) -water temp took ages to heat up/regulate (5 mins) -key card kept not working to open our room
2024 年 4 月入住 2 晚
Concierge Dan 于 2024 年 5 月 3 日 的回复
I wish I would have known about the sheet situation, I would have helped you out right away. (i didn't know that is what you were laundering) We will review our front desk training procedures, you should never get an " I don't know?" from our front desk staff. The charging station on the new desks is on the side of the desk away from the window, about 3 inches down, for all those reading this review. Thanks for your feedback and the compliment Claire.

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Had a newly renovated room. The blackout blind was the best I've ever seen!!
2024 年 4 月入住 2 晚
Chad 于 2024 年 5 月 2 日 的回复
Thank you Michael for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 超赞

Alicia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All renovated.
2024 年 4 月入住 2 晚
Chad 于 2024 年 5 月 2 日 的回复
Thank you Alicia for sharing your valued feedback with us. We hope to see you again soon. Take care.

10/10 超赞

Robert

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 4 月入住 1 晚
Chad 于 2024 年 4 月 26 日 的回复
Thank you Robert for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

6/10 一般

Jorge

满意：清洁度
2024 年 4 月入住 1 晚
Chad 于 2024 年 4 月 26 日 的回复
Thank you Jorge for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 超赞

Kim

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing and welcoming staff
2024 年 4 月入住 1 晚
Chad 于 2024 年 4 月 24 日 的回复
Thank you Kim for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 超赞

Julia

满意：清洁度、员工和服务、住宿条件和设施
Other than a new smell from the new carpet smell it was great.
2024 年 3 月入住 1 晚
Chad 于 2024 年 4 月 23 日 的回复
Thank you Julia for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 超赞

Yan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the front desk were very friendly and helpful. The kitchen stuff was very nice to give us early start after we explained the situation. Really appreciate it!
2024 年 4 月入住 1 晚
Front Desk Reservations 于 2024 年 4 月 22 日 的回复
Thank you for the feedback Yan. We are glad you were able to enjoy the full hot breakfast.

10/10 超赞

Ross

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our suite was clean and in good repair. Although the building was evidently undergoing renovations, it was still neat and tidy.
2024 年 4 月入住 1 晚
Front Desk Reservations 于 2024 年 4 月 22 日 的回复
We are happy that our growing pains didn't interfere with you enjoying your stay. Thanks for letting us know Ross.

8/10 还可以

Claudia

商务旅客
满意：服务设施，清洁度
Room was very clean and comfortable.
2024 年 4 月入住 1 晚
Chad 于 2024 年 4 月 19 日 的回复
Thank you Claudia for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

10/10 超赞

Nathan

fast easy and convenient
2024 年 4 月入住 3 晚
Chad 于 2024 年 4 月 19 日 的回复
Thank you Nathan for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

6/10 一般

Rosie

与家人出行
满意：服务设施
Good
2024 年 4 月入住 1 晚
Front Desk Reservations 于 2024 年 4 月 15 日 的回复
Thanks Rosie we look forward to being better for you next time.

8/10 还可以

Alison

2024 年 4 月入住 2 晚
Front Desk Reservations 于 2024 年 5 月 6 日 的回复
Thank You for the good rating Alison. We look forward to perfection on your next stay.

10/10 超赞

Kirsten

Great!
2024 年 4 月入住 1 晚
Front Desk Reservations 于 2024 年 4 月 15 日 的回复
Thanks so much Kirsten. We are so glad that you enjoyed your stay.

10/10 超赞

Karen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and friendly staff, great continental breakfast and close to the auditorium.
2024 年 4 月入住 2 晚
Front Desk Reservations 于 2024 年 4 月 15 日 的回复
Our breakfast is a big hit since the addition of the waffle station. Thanks for the feedback Karen.

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Front Desk Reservations 于 2024 年 4 月 15 日 的回复
Thanks for your kind rating. We appreciate your support.

6/10 一般

Dan

商务旅客
满意：员工和服务
TV reception was intermittent at times. Heat pump/furnace system required servicing, dirty and blew air no adjustment.
2024 年 4 月入住 5 晚
Front Desk Reservations 于 2024 年 4 月 15 日 的回复
So sorry for your troubles Dan. We wish you would have contacted us during your room difficulties. We our reviewing our maintenance procedures and look forward to improving your experience.

10/10 超赞

Sukhdev

满意：清洁度
Good
2024 年 4 月入住 1 晚
Front Desk Reservations 于 2024 年 4 月 15 日 的回复
Thank you Sukhdev. We appreciate you taking the time topost your review

10/10 超赞

Jennifer

Checkin was easy, staff friendly, room was a good size, very clean and modern. The lobby and decor was modern and appealing. Free breakfast was great! Lots of space for people. The little kitchenette space was very functional and there was good closet space. Washroom was a good size, clean, and updated. Bed was very comfortable and linens good quality. Furniture modern and clean. Definitely will stay here again and would highly recommend this hotel.
2024 年 4 月入住 1 晚
Front Desk Reservations 于 2024 年 4 月 15 日 的回复
Wow! Thank you for the comprehensive and positive response Jennifer. We are so glad you enjoyed your stay.

8/10 还可以

Aaron，Hillsdale

2024 年 4 月入住 1 晚
Front Desk Reservations 于 2024 年 4 月 15 日 的回复
We look forward to attaining perfection on your next stay. We appreciate your feedback Aaron.

8/10 还可以

Onome

不满意：清洁度、服务设施、住宿条件和设施
No good food and poor food management, staff don’t clean room on time
2024 年 4 月入住 4 晚
Front Desk Reservations 于 2024 年 4 月 16 日 的回复
We are sorry that your stay did not meet your expectations. We are reviewing department guidelines in the areas of your concern.Thanks for the good rating.

8/10 还可以

Sherryl

与家人出行
满意：住宿条件和设施，清洁度
I didn't like the orientation of room,upon entry bed was on right side of room.I prefer bed on the left side. Did not care for "omelets"not everyone enjoys onions & peppers in their eggs,cheese on the other hand would be great.Bacon to sausage ratio was good. Wasn't impressed with items getting low and not being tended to in a timely manner.All ice makers were out of order.
2024 年 4 月入住 4 晚
Front Desk Reservations 于 2024 年 4 月 15 日 的回复
On your next stay Sheryl we will definitely try to get your bed on the left side.

8/10 还可以

Stephen

与配偶出行
满意：清洁度
Under construction. Wish i knew this in advance. Also waiting for my 100.00 deposit to be refunded.
2024 年 4 月入住 2 晚
Chad 于 2024 年 4 月 8 日 的回复
Thank you Stephen for taking the time to share your valued feedback with us. We hope to see you again soon. All the best!

10/10 超赞

Mario

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Chambre au 6e étage complètement rénovée et très belle ainsi que confortable. Bon déjeuner.
2024 年 3 月入住 1 晚
Chad 于 2024 年 4 月 5 日 的回复
Thank you Mario for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 超赞

Tom

满意：住宿条件和设施
Fresh and clean
2024 年 4 月入住 1 晚
Chad 于 2024 年 4 月 2 日 的回复
Thank you Tom for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

4/10 很差

Jason

商务旅客
不满意：清洁度
Wasn't clean, shower was discuting. sticky en full of mold on the bottom of the shower's door
2024 年 3 月入住 1 晚
Chad 于 2024 年 4 月 2 日 的回复
Thank you Jason for taking the time to share your valued feedback with us. Without it, we cannot learn nor grow. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best

10/10 超赞

Brian Anthony

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff is super friendly and the hotel itself has been newly renovated. The rooms were spacious and clean. Free breakfast was also very nice.
2024 年 3 月入住 1 晚
Chad 于 2024 年 4 月 2 日 的回复
Thank you Brian for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 超赞

Tracy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were pleasantly surprised with this hotel. It was perfect and we would definitely recommend staying here.
2024 年 3 月入住 1 晚
Chad 于 2024 年 4 月 2 日 的回复
Thank you Tracy for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 超赞

Alexandra

2024 年 3 月入住 1 晚
Chad 于 2024 年 4 月 19 日 的回复
Thank you Alexandra for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

6/10 一般

Edward

满意：员工和服务，清洁度
Breakfast very basic, eggs not very good. Under renos and we lost water in the am for 30 minutes due to accidental cut off water pipe...
2024 年 3 月入住 1 晚
Chad 于 2024 年 4 月 2 日 的回复
Thank you Edward for sharing your valued feedback. We hope to see you again soon. All the best

8/10 还可以

April

商务旅客
满意：住宿条件和设施，清洁度
Renovated rooms are very well appointed and spotlessly clean. Very comfortable bed and good desk area and reliable wifi for working. Convenient free parking. Eggs on breakfast buffet were inedible. Very dry and crumbly. Thankfully the rest of the buffet and coffee selection was very good.
2024 年 3 月入住 1 晚
Chad 于 2024 年 4 月 2 日 的回复
Thank you April for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 超赞

Terry

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Chad 于 2024 年 4 月 2 日 的回复
Thank you Terry for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 还可以

Sherryl

与家人出行
满意：员工和服务，清洁度
Renovations are going well,room was beautiful. Ice maker was not working on my floor,again. This was my second stay,both times ice maker was out of order...it's the little things. Bacon three of four breakfasts,thank you for that. All in all a good stay.
2024 年 3 月入住 4 晚
Chad 于 2024 年 4 月 2 日 的回复
Thank you Sherryl for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 还可以

David Keith

与配偶出行
满意：住宿条件和设施，清洁度
Under renovation but will still return
2024 年 3 月入住 1 晚
Chad 于 2024 年 3 月 25 日 的回复
Thank you David for your positive and valued feedback. We look forward to having you back again soon. Take care

6/10 一般

Michael

2024 年 3 月入住 1 晚
Dan Clarke 于 2024 年 3 月 26 日 的回复
We are sorry that you did not find your stay completely satisfying. Please contact me directly before booking again.

10/10 超赞

Kerry

与家人出行
满意：住宿条件和设施，服务设施
Staff were great, recent renos make it a convenient, nice place to stay.
2024 年 3 月入住 1 晚
Chad 于 2024 年 3 月 25 日 的回复
Thank you so much Kerry for sharing your valued words with us. I will be sure to pass along your review to all staff. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. Take care

8/10 还可以

BARBARA

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Chad 于 2024 年 3 月 25 日 的回复
Thank you Barbara for sharing your valued feedback with us. We look forward to seeing you again soon. All the best!

8/10 还可以

Angela

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We have stayed a few times here. Rooms are clean and have everything you need for an overnight stay. Plenty of restaurants in the area within walking distance, and lots of free parking. Breakfast is great too!
2023 年 12 月入住 1 晚
Chad 于 2024 年 3 月 21 日 的回复
Thank you Angela for being a loyal patron and for sharing your valued feedback. We look forward to hosting you again soon. Take care!

10/10 超赞

Robert

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Nice renovations,
2024 年 3 月入住 1 晚
Chad 于 2024 年 3 月 20 日 的回复
Thank you Robert for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 超赞

Doug

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
the Hotel is very clean and spotless the staff is always very friendly and accommodating!!! We have stayed here many times always enjoy our stay!!!!
2024 年 3 月入住 1 晚
Chad 于 2024 年 3 月 19 日 的回复
Thank you Doug for your amazing feedback. I will be happy to share this review to all staff members. Thank you for choosing the Kitchener Inn & Suites, we look forward to seeing you again soon. Take care

8/10 还可以

ROBIN

满意：员工和服务，清洁度
2024 年 3 月入住 1 晚
Chad 于 2024 年 3 月 20 日 的回复
Thank you Robin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!