It’s not a villa it’s a room also bathroom is not comfortable not clean
oron
2024 年 5 月入住 2 晚
6/10 一般
Amit
与配偶出行
2024 年 3 月 10 日
满意:清洁度、员工和服务、服务设施
We stayed in a deluxe private pool villa. We came to learn that all of the villas has a 2nd floor build above them with standard rooms, which the hotel rents out to guests.
During all of our stay, there was not a single night or morning that we didn’t woke up because of our neighbors from above. The ceiling is too THIN and it gets really noisy. We tried contacting the reception about this issue several times, and their solution was to downgrade our room to a standard one on the 2nd floor.
To summarize, this is a great hotel, but only if you’re staying on the 2nd floor. Our stay was ruined and we’ll won’t be coming back to Vannee.
Amit
2/10 糟糕
David
2024 年 2 月 25 日
David
2024 年 2 月入住 1 晚
8/10 还可以
Charan
与配偶出行
2024 年 2 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
5 star resort with lots of stunning outdoor pools, sun bathing & seating areas. Overlooking the beach & sea, was walking distance to the local eating places & shops. We had an executive villa with a private plunge pool. Our room was spacious and comfortable. Huge king size bed and lovely bathroom with big bath & wet room shower. Downpoint was only a curtain separating the bathroom from the bedroom. We paid quite a bit for all inclusive but its actually better just to go for bed & breakfast as eating out or even at the resort with the British pound was quite cheap. The resort menu was limited, same for day & evening. Also venue took some time to honor the advertised and paid for all inclusive rate we had paid. All turned out fine in the end! Friendly, efficient staff and whole place kept very clean & tidy. Would definitely recommend this resort. Free shuttle to the ferry port was another plus!
Charan
2024 年 2 月入住 7 晚
10/10 超赞
Askan
2024 年 2 月 11 日
Askan
2024 年 1 月入住 6 晚
8/10 还可以
Anna-Lena
与配偶出行
2024 年 2 月 9 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Sehr schöne Unterkunft. Der Pool sowie das Zimmer sehr sauber und gepflegt.
Jedoch war der Service sehr unterirdisch, was man so nicht aus Thailand kennt. Das Personal an der Rezeption ist nicht lösungsorientiert und ignorant.
Beim Einchecken gab es ein Riesen Chaos, keiner weiß was der andere tut. Die Koffer stehen verstreut in der Lobby.
Wir haben unsere Wäsche Montagmittag ab und man sagte uns sie wäre am nächsten Tag gegen Mittag fertig. Als wir am Dienstag Nachmittag fragten war unsere Wäsche nicht da. Am Abend das gleiche. Man sagte uns, man würde in der Wäscherei anrufen. Später am Abend wusste die Dame an der Rezeption nichts mehr davon. Am nächsten Morgen (Mittwoch) erneute Nachfrage, jedoch war die Wäsche immer noch nicht auffindbar. Nun erfolgte ein Telefonat, die Wäsche würde um 10 Uhr ankommen. Als wir um die besagte Urzeit ankamen, war die Wäsche laut der dortigen Dame immer noch nicht da. Glücklicherweise erkannten wir unsere Wäsche hinter der Rezeption. Keine Entschuldigung und kaum Bemühungen die verlorene Wäsche wieder zu finden. Daher würden wir das Hotel nicht erneut aufsuchen, da bei Problemen kaum Hilfe erfolgt.
Anna-Lena
2024 年 2 月入住 5 晚
10/10 超赞
Vanessa
2024 年 2 月 7 日
Vanessa
2024 年 2 月入住 5 晚
6/10 一般
真实旅客
团体旅客
2024 年 1 月 31 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Good hotel but lacking service
The staff took very long time to find our booking (c. 1h), but we were upgraded as a courtesy. The room was decent but didnt have a separate bathroom only a curtain separating the bathroom and bedroom.
We didnt get any towels for the pool the first day as they were out. We booked bikes with the hotel but the day after (at the agreed time) we were informed that they didnt have any available for us.
Overall the hotel premise is nice but they can improve service levels.
真实旅客
2024 年 1 月入住 3 晚
8/10 还可以
Sundara
团体旅客
2024 年 1 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall we had a good stay. The property is clean and the staff was accommodating. While the pool and access to the ocean was nice the resort food was mediocre at best. The biggest challenge was getting around the island, each time we wanted to leave our only option was a 600 baht private taxi or hoping the local shuttle service would arrive. We also asked the hotel staff about arranging a very early morning taxi ride and were assured this was possible, only to call and be told the morning of that no drivers were available. We ended up departing 1.5 hours after we needed to which was a bit frustrating.