Even though the rooms were very nice and spacious, several items were not working (front door, light switches, outlets, etc)
Restaurant food was very generic and not too fresh
Laura
2024 年 5 月入住 2 晚
6/10 一般
Luke
与家人出行
2024 年 5 月 7 日
满意:员工和服务
The grounds of the property and the view are absolutely beautiful. However, the maintenance is lacking. For example, the private pool at our villa looks gorgeous from a far, but up close many tiles are missing/falling off. There are water marks all over the bathroom fixtures, cracks in the doors you can see through. Nothing truly "bad" or "wrong" to ruin a trip by any means, but for the price paid I expected more-expected it to look like the photos on the hotels website from any distance. Also the drinks at the pool are super weak and super expensive. $25 for two poorly made kamikaze shots for example.
Luke
2024 年 4 月入住 5 晚
10/10 超赞
Andres
与家人及幼儿出行, 与家人出行
2024 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La Paz que se respira y transmite cada área del hotel, la amabilidad y excelente trato de cada uno de los colaboradores del hotel, entre otras más, lo convierten en un paraiso único para descansar
Andres
2024 年 5 月入住 1 晚
4/10 很差
Destiny
与配偶出行
2024 年 4 月 29 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The staff was amazing, nice and helpful. Private pool and bathroom had droplets of blood, there was blood on the wall behind our bed. Received stained towels and sheets. The swim up bar is COVERED in BLACK MOLD. Had no WiFi 3/4 days I was there they claimed it was “down” but it still worked in the lobby, restaurant, and moldy swim up bar (everywhere but our room)
Destiny
2024 年 4 月入住 3 晚
10/10 超赞
Lukas
与配偶出行
2024 年 4 月 25 日
满意:员工和服务、服务设施、住宿条件和设施
We loved our stay at Hotel Mountain Paradise. What a beautiful view of the Volcano from high up in the hills above La Fortuna area. The staff was so nice and welcoming. We were upgraded to a better villa upon arrival which was such a kind gesture! Breakfast was awesome and included some typical food plus other hotel restaurant classics. The area around the hotel is wild and natural. We saw so much wildlife from just outside our door. Only problem is that we had a bat fly into our room on our last night - quite terrifying for us not used to that sort of thing. I would recommend this to everyone!
Lukas
2024 年 4 月入住 4 晚
8/10 还可以
Alejandro
与配偶出行
2024 年 4 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean and had a large bathroom. The only issue was that the room was the farthest room from the parking lot and one could easily get lost finding their way around the property and going up a hill with a bad knee did not help either. Other than that, the hotel is nice.
Alejandro
2024 年 4 月入住 3 晚
10/10 超赞
Arielle
与家人及幼儿出行, 与家人出行
2024 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gorgeous property with amazing views of Arenal Volcano. The rooms and bathrooms were very spacious and clean, also air conditioned. The pool area was lovely, and the restaurant had a nice breakfast buffet. I'll recommend this resort to friends and family, including families with kids.
Arielle
2024 年 4 月入住 3 晚
10/10 超赞
Aimee
2024 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Aimee
2024 年 4 月入住 1 晚
10/10 超赞
Juan Carlos
2024 年 4 月 14 日
满意:住宿条件和设施
We really enjoyed staying here. The staff was amazing and everything surpassed our expectations.
Juan Carlos
2024 年 4 月入住 3 晚
6/10 一般
Christopher
与家人出行, 团体旅客
2024 年 4 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Cute, rustic feel with nature all around which I liked. Great view from room of volcano. Worked for sleeping and in between excursions done outside of property. Only one restaurant that was just ok so definitely needed to go off property for eating. Pool area fine but temp too cool and hot tub not hot. Not very inviting to sit around pool and lounge. Not many pool chairs with large gravel area that was a waste of space. Definitely not a resort but just a nice, quiet place to sleep. Lots of baby ants in room but normal for this type of place and expected. Did love outside bathtub that got hot! Waterfall shower unique but took up alot of space and not much water. More counter space would have been good.