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关于查尔斯湖奥伯格娱乐场度假酒店的点评

4 out of 5
查尔斯湖奥伯格娱乐场度假酒店
777 Avenue L'Auberge, Lake Charles, LA

点评

8.0

很好

10 分 - 超赞。904 条好评，共有 1881 条点评" "
8 分 - 还可以。424 条好评，共有 1881 条点评" "
6 分 - 一般。253 条好评，共有 1881 条点评" "
4 分 - 很差。160 条好评，共有 1881 条点评" "
2 分 - 糟糕。140 条好评，共有 1881 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

8.0/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

qinming

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 2 晚
Wendi 于 2022 年 6 月 26 日 的回复
Thanks for staying with us. We appreciate your feedback!

4/10 很差

Alex，Houston

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
My room is next to the construction area and it makes a lot of noise. Cannot sleep with those noise.
2024 年 5 月入住 1 晚
JP 于 2024 年 5 月 24 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 糟糕

Billie

不满意：服务设施，清洁度
The hotel staff were rude and there were roaches in our room. People on our floor were smoking pot and you couldn’t breathe going to elevator
2024 年 5 月入住 2 晚
JP 于 2024 年 5 月 22 日 的回复
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better the experience for your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 超赞

Alyssa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it here
2024 年 5 月入住 1 晚
JP 于 2024 年 5 月 22 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 还可以

Mike

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This would easily be a 5-star review except for the guest who has loudly knocking on a door in our hallway between 3 am and 3:30 am. No one was sent to stop him. As bad as that was, the staff and facility still held this review strong at 4-stars.
2024 年 5 月入住 2 晚
Corey Caldwell 于 2024 年 5 月 21 日 的回复
Thank you for your feedback. We greatly appreciate your business and hope to serve you again soon.

6/10 一般

Katherine

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is nice and clean. Very loud noise coming from somewhere all night. Only setback.
2024 年 5 月入住 1 晚
JP 于 2024 年 5 月 17 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 超赞

Lynn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 16 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 糟糕

Karen，Chicago

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I am angry at Expedia because I couldn't cancel my reservation. The website wasn't working. The protection plan I bought also from Expedia was worthless. I will not use Expedia again
2024 年 5 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 16 日 的回复
Please contact Expedia with issues directly regarding to website issues and protection plans.

10/10 超赞

alma

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
JP 于 2024 年 5 月 15 日 的回复
Thank you for your feedback. We greatly appreciate you and hope to serve you again soon!

10/10 超赞

Bianca

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent experience
2024 年 5 月入住 1 晚
JP 于 2024 年 5 月 14 日 的回复
Thank you for your feedback. We greatly appreciate you and hope to serve you again soon!

6/10 一般

Amanda

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
Beds aren't really comfortable. It cost much nit to hv a microwave or refrigerator
2024 年 5 月入住 2 晚
Brianna T. 于 2024 年 5 月 14 日 的回复
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 超赞

alexander

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good food and adult fun
2024 年 4 月入住 2 晚
Brianna T. 于 2024 年 5 月 12 日 的回复
Thanks for staying with us. We appreciate your feedback!

2/10 糟糕

hind

不满意：清洁度、员工和服务、住宿条件和设施
I booked the hotel night for my husbands birthday celebration. I got checked in in a dirty room . Towels on the bathroom floor, dirty bed that hasn’t been made . I went down stairs to lobby and I was giving a different room. The receptionist didn’t care or offer any apologies for the inconvenience instead she said that wasn’t a big deal. Next day when we try to shower , there was no soap or shampoo in the bottles. They weee empty. I was so disappointed about the whole experience and how they handled the situation. Never again. Thank you.
2024 年 5 月入住 1 晚
Brianna T. 于 2024 年 5 月 12 日 的回复
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 一般

Allaina

商务旅客
满意：服务设施，员工和服务
不满意：住宿条件和设施
The rooms need a major upgrade, it felt like a $60 a night hotel.
2024 年 5 月入住 2 晚
Corey Caldwell 于 2024 年 5 月 10 日 的回复
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 超赞

Jorge

满意：清洁度、员工和服务、住宿条件和设施
Always a great stay
2024 年 5 月入住 3 晚
Corey Caldwell 于 2024 年 5 月 9 日 的回复
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 超赞

Adrianna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very courteous staff. Bery responsive about upcoming stay via text which is very convenient. Snack shop open 24 hours which is great for late night arrival.
2024 年 5 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 9 日 的回复
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

2/10 糟糕

Linda

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
The room smelled of urine we could not change rooms because we had adjoining rooms with my 91 year old Mother. Then the air was broken they fixed it and it broke again. They would not comp our room because we booked theough Expedia.
2024 年 5 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 10 日 的回复
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 超赞

Dorothy

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We only stayed one night but everything was great
2024 年 4 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 9 日 的回复
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

8/10 还可以

Johnny

与家人及幼儿出行, 商务旅客
满意：服务设施
The facility was nice
2024 年 5 月入住 1 晚
Jacob 于 2024 年 5 月 7 日 的回复
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 还可以

Monica

满意：住宿条件和设施，清洁度
2024 年 5 月入住 1 晚
Jacob 于 2024 年 5 月 7 日 的回复
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 一般

Don

与配偶出行
满意：住宿条件和设施
不满意：服务设施，清洁度
I did not like that I was not told I need to request housekeeping. I expected to come back to a an attended room ie beds made, fresh towels, restocked amenities, trash emptied, etc and I found out at that time I needed to request housekeeping. Also, we paid $400.00 a night for a medium level room and the shower head in room 597(garden) was horrible. It had blocked flow and the adjustment function did nothing to help. I was not happy about paying that much per night and couldn’t even have an enjoyable shower. The shower valve in that room also needs attention. It was either scalding hot or freezing cold. One would expect at 400 a night it wouldn’t have such a basic cheap shower head. The room did have a great view of the pool area and the lake and it was fun to watch ship traffic in the channel. Staff were friendly and helpful otherwise.
2024 年 5 月入住 2 晚
JP 于 2024 年 5 月 6 日 的回复
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. The information regarding housekeeping services was provided through our text service at check in. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

4/10 很差

Jerry

不满意：住宿条件和设施
2024 年 5 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 6 日 的回复
Thank you for your feedback. We greatly appreciate you and hope to see you again soon!

4/10 很差

Ryan

2024 年 5 月入住 1 晚
JP 于 2024 年 5 月 24 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 超赞

Oren

满意：清洁度、员工和服务、住宿条件和设施
Itnwas my first visit and it dod not disapoint
2024 年 4 月入住 3 晚
Brianna T. 于 2024 年 5 月 5 日 的回复
Thanks for staying with us. We appreciate your feedback!

6/10 一般

Melissa

与家人及幼儿出行
满意：住宿条件和设施，员工和服务
Great, clean property! Not many food choices on site so had to leave for dinner! Room was small and walls paper thin-I could hear the people next door talking! But overall, okay for a one night stay.
2024 年 5 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 3 日 的回复
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

8/10 还可以

Paula

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy to get around, clean, friendly & helpful staff were things we liked about the property. The room was clean but a little worn… the headboards of the beds were peeling off & the outside windows needed to be cleaned. Overall a good stay & would definitely be back.
2024 年 4 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 3 日 的回复
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

10/10 超赞

Andy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great service
2024 年 4 月入住 1 晚
JP 于 2024 年 4 月 28 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Christopher

2024 年 4 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 16 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 超赞

Flint

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was clean and dining options were great!
2024 年 4 月入住 1 晚
Brianna T. 于 2024 年 4 月 26 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Kelli

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We arrived very late, but the receptionist and all of the staff were friendly and efficient. I definitely recommend this property
2024 年 4 月入住 1 晚
Brianna T. 于 2024 年 4 月 26 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Matt

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good experience and will continue to stay here while traveling.
2024 年 4 月入住 2 晚
JP 于 2024 年 4 月 25 日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Guadalupe

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Brianna T. 于 2024 年 4 月 26 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Lana Gale

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The parking garage is very accessible to entering the casino. The check-in area is spacious and the line moved quickly. The property itself is well-maintained and attractive. although nearby chemical-looking plants are fairly unsightly.
2024 年 4 月入住 2 晚
Brianna T. 于 2024 年 4 月 24 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Matt

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It had everything I needed for the right price.
2024 年 4 月入住 1 晚
Brianna T. 于 2024 年 4 月 23 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Melissa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Corey Caldwell 于 2024 年 4 月 23 日 的回复
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

8/10 还可以

Willie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Corey Caldwell 于 2024 年 4 月 23 日 的回复
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

10/10 超赞

Geneva

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a very nice casino. The hotel is nice also.
2024 年 4 月入住 3 晚
Brianna T. 于 2024 年 4 月 19 日 的回复
Thanks for staying with us. We appreciate your feedback!

4/10 很差

Robert

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
The room had an odor coming from the restroom, and the hand sink was clogged. Bed was not comfortable and no mini fridge or microwave.
2024 年 4 月入住 2 晚
Brianna T. 于 2024 年 4 月 19 日 的回复
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 一般

Jennifer

2024 年 4 月入住 2 晚
Corey Caldwell 于 2024 年 5 月 9 日 的回复
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 超赞

Rob

满意：清洁度
2024 年 4 月入住 1 晚
Brianna T. 于 2024 年 4 月 19 日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

bill

2024 年 4 月入住 1 晚
Corey Caldwell 于 2024 年 5 月 9 日 的回复
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 超赞

FRANK P SPERA

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
ALL WAS WELL
2024 年 4 月入住 1 晚
JP 于 2024 年 4 月 17 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 还可以

Kim

2024 年 4 月入住 1 晚
Jacob J. 于 2024 年 5 月 6 日 的回复
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 一般

Anna

与家人出行, 商务旅客
不满意：员工和服务
long wait to check in along with offensive smell throughout property
2024 年 4 月入住 1 晚
Corey Caldwell 于 2024 年 4 月 17 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 还可以

Tom

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 4 月入住 1 晚
Jacob J. 于 2024 年 4 月 16 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 超赞

Ashley

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed our stay!
2024 年 4 月入住 3 晚
Jacob J. 于 2024 年 4 月 16 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

6/10 一般

Elizabet

与家人出行
满意：清洁度
I loved the pool /lazy river and parking was convenient and the room was very clean.
2024 年 4 月入住 2 晚
Jacob J. 于 2024 年 4 月 16 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 超赞

Farzana

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Every thing was great
2024 年 4 月入住 2 晚
Corey Caldwell 于 2024 年 4 月 14 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 还可以

Leyla

满意：清洁度、员工和服务、住宿条件和设施
The hotel lost power for more than half the day which was extremely inconvenient.
2024 年 4 月入住 4 晚
Corey Caldwell 于 2024 年 4 月 14 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 还可以

Jimmy

与配偶出行
满意：清洁度、员工和服务、服务设施
We did not like the food. Everywhere we ate was not good. The worst was the seafood, it was below what we normally eat. Your pool area was very nice and things were pretty clean, but you need to work on your restaurants. When you take a few days off the food needs to be great.
2024 年 4 月入住 2 晚
JP 于 2024 年 4 月 14 日 的回复
Thank you for your feedback, we greatly appreciate it. We hope to see you again!