2/10 糟糕
Susan T.
2023 年 11 月 3 日
不满意：清洁度
Terrible Experience
The host was pleasant, however, the house was absolutely filthy. It's disappointing there isn't an option to post pictures. There was mold on the shower curtain, the butcher block counter in the kitchen, on the lid of the kitchen trash can as well as the light switches. There were spider webs and bugs in the living and dining room. The porch railing was falling off. The storm door didn't close. The grill was covered in rust. There was tape on the bathroom floor to cover a bare spot in the flooring. There was a big hole in the bathroom wall that an electrical cord was running out of...perfect for bugs and rodents to get through and obviously unsafe. The fence, which was the reason we booked this house, was falling down in the back corner so we still had to leash our dogs. There were countless other thing that are too many to list here. Had we been able to find another place to stay, we would have left the next morning after checking in. We filed a complaint with VRBO and sent the numerous pictures we took, but are still waiting for a response. We were told the host was contacted, but we have not heard from him either. After seeing the pictures we would have certainly thought, at the absolute least, the cleaning fee we paid would have been refunded. This was the first time booking through VRBO, and the lack of concern from their complaint department, as well as the host, for such a terrible experience will most certainly make it the last time.
Susan T.
2023 年 10 月入住 3 晚