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关于利物浦旅馆酒店 - 贝斯特韦斯特修尔住宿精选酒店的点评

3 out of 5
利物浦旅馆酒店 - 贝斯特韦斯特修尔住宿精选酒店
117 - 125 Mount Pleasant, Liverpool, England

点评

7.2

还可以

10 分 - 超赞。154 条好评，共有 812 条点评" "
8 分 - 还可以。324 条好评，共有 812 条点评" "
6 分 - 一般。190 条好评，共有 812 条点评" "
4 分 - 很差。100 条好评，共有 812 条点评" "
2 分 - 糟糕。44 条好评，共有 812 条点评" "

7.8/10

清洁度

8.0/10

员工和服务

6.8/10

服务设施

6.8/10

住宿条件和设施

点评

4/10 很差

真实旅客

满意：员工和服务
不满意：住宿条件和设施，服务设施
The lighting is very dark at the outside of Room 203.
2019 年 3 月入住 6 晚
Lucy Jones 于 2019 年 4 月 3 日 的回复
Dear Anon, Thank you for your feedback on your recent stay with us, please be assured this will be passed on to the relevant departments. Kind regards, Lucy Jones Reception Manager

8/10 还可以

Tzeng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不錯的選擇
住宿環境優雅,乾淨舒適,值得推薦
2018 年 8 月入住 6 晚
Reception Duty Manager 于 2018 年 10 月 12 日 的回复
Thank you for your review.

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
离市中心近。方便，安静，设施一般。
酒店离市中心走路大概10分钟，很方便。安静，设施一般，有点旧。

8/10 还可以

Tsz Ching

满意：住宿条件和设施
不錯
花灑拎吾到落嚟 得樓梯冇 lift, 但價錢平 地點不錯
2017 年 7 月入住 2 晚

6/10 一般

Tik Yan Janice

不满意：客房舒适度，清洁度
尚可改善
很差， 非常嘈吵， 不乾淨。 而且 走火通道狹窄， 所以很危險， 沒有電梯。 不推薦。 好處 是接近學校 和市中心， 服務員態度良好
2017 年 7 月入住 2 晚

6/10 一般

LIT CHONG

不满意：客房舒适度
除了便宜，沒有其他優點
沒有升降機，帶著行李非常不便和辛苦 浴室熱水供應時冷時熱，坐廁入水超慢，要等很久才能沖馬桶，沒有沐浴液、牙刷牙膏供應

8/10 还可以

wing keung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
只嫌離車站較遠
Dear guest, Thank you for your feedback from your stay at the Liverpool Inn

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Renate

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
fint og sentralt
Det var rigtig fint til prisen
2020 年 2 月入住 3 晚

4/10 很差

Ville

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Pettymys
Valokuvat huoneista eivät vastanneet todellisuutta. Vähän epäsiisti, huonohkosti siivottu ja meluisa hotelli. En suosittele!
2020 年 2 月入住 2 晚

8/10 还可以

James

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really nice hotel and near the philharmonic hall where i was going. Will stay here again.
2020 年 3 月入住 1 晚

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
Feathers in March
We had to change rooms as first room we were given had an additional single bed, the double bed was 2 singles connected together on a larger base and there were no bedside tables, the room we were moved to was much better although smaller
2020 年 3 月入住 1 晚

10/10 超赞

Zachary chee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Zachary
Staff was amazing and friendly. Hotel was clean and decoration is very nice
2020 年 3 月入住 1 晚

8/10 还可以

Colin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel near city centre.
The room was clean average size. The wifi was said to be fast, but when I used an app on my phone to test it, I only got a speed of 4.88Mb/sec, which is slow but sufficient for most uses. I use this place as my go to hotel for when I attend concerts at the Philharmonic Hall, which is just 5 minutes away. Breakfast is self service, with a good range of selections, and is optional, as the city centre is a short walk away.
2020 年 3 月入住 1 晚

10/10 超赞

Rob，Birmingham

满意：清洁度、员工和服务、住宿条件和设施
Excellent, great location, friendly staff and clean and tidy rooms
2020 年 3 月入住 1 晚

8/10 还可以

Dave

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The radiator was cold at night so was a bit nippy in the room. Nothing too serious though
2020 年 3 月入住 1 晚

8/10 还可以

ciaran

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Suitable accommodation for short trip away
Was never going to be using the room much with the match on. While i was there service was very good. No complaints.
2020 年 3 月入住 1 晚

4/10 很差

真实旅客

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
The rooms were tiny and the breakfast was awful, service at breakfast was shocking hardly any food left and staff not willing to help out
2020 年 3 月入住 1 晚

10/10 超赞

Owen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚

10/10 超赞

Patricia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Easy check in. Friendly sta
2020 年 2 月入住 2 晚

8/10 还可以

真实旅客

2020 年 2 月入住 3 晚

6/10 一般

Natalie

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
A series of unfortunate events!
Only one member of staff on reception so was having to queue for a while at check in or when requesting a taxi. Hotel (half the street) had a power cut from 10pm til 2.30am. No emergency lighting in my room. Had to sit in the bar, which was freezing. Hotel offered no compensation for this. Upon arrival we were informed that the car park was full and spent half an hour trying to pay for on street parking, which offers a max of 2 hrs. When we got in the room we saw the car park had two spaces which were blocked by other inconsiderate hotel guests. The room was lovely, although we requested a twin and was given a double. Didnt stay for breakfast due to the parking situation. A very rare best friend getaway soured by a series of unfortunate events.
2020 年 2 月入住 1 晚

4/10 很差

TSAGE

After a 12-hour flight and then a 2-hour train journey, I arrived at the hotel only to be told that they didn’t have a room for me as they were undergoing renovation of their property. They told me to go to another hotel where they had made arrangements for me. So this review is not really about this property as I had to move to another property. The Disapponted rating is for the uncaring attitude shown by the hotel in not informing me in advance given that I had done the booking months earlier.
2020 年 2 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

10/10 超赞

Sandra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel very friendly staff
2020 年 2 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 还可以

Sandra，Salisbury

满意：清洁度、员工和服务、住宿条件和设施
Bed was really comfy. Lovely old building with tall ceilings and sash windows. Would be nice to have a blind in the bathroom as felt quite exposed in shower with light on facing large frosted window, only a minor issue. Hotel in perfect location to walk to LIPA and town centre so car can be left in hotel carpark.
2020 年 2 月入住 2 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

2/10 糟糕

真实旅客

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was filthy Full of scary people who stared at you Think they were asylum seakers we were the only English people there never again
2020 年 2 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

8/10 还可以

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
Receptionist very sweet Room clean Good location Breakfast choices limited
2020 年 2 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 还可以

Christina

团体旅客
满意：清洁度、员工和服务、客房舒适度
Mycket bra läge.
2020 年 1 月入住 4 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2020 年 2 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 还可以

Faiq

商务旅客
满意：住宿条件和设施，员工和服务
Good for what u pay for. Do recommend.
2020 年 2 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely, modern room and lovely bathroom. Bed was also very comfy!
2020 年 2 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 还可以

真实旅客

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Fin beliggenhed, fin service og sejr til LFC 5 -0 Huddersfield
2019 年 4 月入住 2 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

6/10 一般

真实旅客

商务旅客
满意：客房舒适度，清洁度
不满意：员工和服务
OK
Booked a twin room received a double. Luckily there was a spare room available. Unusually narrow corridors. Very stuffy. Reception staff polite professional and helpful. One lady serving at breakfast was completely unhelpful when I asked for a vegetarian option. Good location for university but expensive for what you get.
2020 年 1 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your feedback. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Hallmark Inn Liverpool

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good
2020 年 1 月入住 2 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

2/10 糟糕

Aneesa

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Disgusting hotel! I got bedbug bites!
2020 年 1 月入住 2 晚
Hallmark 于 2020 年 3 月 1 日 的回复
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

2/10 糟糕

真实旅客

与家人出行, 商务旅客
不满意：员工和服务
Bumped from room at last minute due to supposed plumbing leak at more central Hallmark hotel. Strange that when I popped into other hotel, no sign of plumbing or building works. Cabbie said this happens all the time.
2019 年 10 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

8/10 还可以

Rachael

满意：清洁度、员工和服务、住宿条件和设施
Vert clean, great service, good location
Clean and good service from all workers. Bed and pillows werent most comfortable but good enough for a night or 2. Good location, walking distance from everywhere needed and good walking distance from lime street train station just a 5 minute walk. Staff were extremely helpful.
2020 年 1 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 超赞

Niall

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 2 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 还可以

真实旅客

2020 年 1 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 还可以

真实旅客

2020 年 1 月入住 1 晚
Hallmark 于 2020 年 3 月 1 日 的回复
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 超赞

Nicola

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect for weekend
Perfect for a weekend away. Room clean and warm with an excellent breakfast
2019 年 12 月入住 1 晚
Lucy Jones 于 2020 年 1 月 16 日 的回复
Dear Nicola, Thank you for your kind feedback and comments via Expedia. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Lucy Jones Reception

8/10 还可以

Nicola

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 2 晚

2/10 糟糕

真实旅客

与家人及幼儿出行, 团体旅客
不满意：住宿条件和设施，服务设施
Bathroom is the worst , side cool and 1 side hot.
2019 年 12 月入住 1 晚
Lucy Jones 于 2020 年 1 月 16 日 的回复
Dear Anon, Thank you for taking the time to review your experience at The Hallmark Inn, Liverpool. I'm sorry that the hotel did not live up to your expectations. Please be assured your feedback will be passed on to the relevant departments. Kind regards, Lucy Jones Reception Manager

6/10 一般

真实旅客

满意：员工和服务
2019 年 12 月入住 1 晚

10/10 超赞

Kelly

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚

4/10 很差

真实旅客

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
Good location. poor service. the room had no curtains and was small and very squeezed. Not like the pictures show. If this is a smaller room it should have been charged less.
2019 年 12 月入住 1 晚
Lucy Jones 于 2020 年 1 月 16 日 的回复
Dear Anon, Thank you for your feedback and comments via Expedia. Apologies if you found your room to be small, due to us being a Grade Two listed building we are not purpose built and therefore our rooms do vary in shape and size - this is also why we have no lift. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Lucy Jones Reception

6/10 一般

真实旅客

2019 年 12 月入住 1 晚

8/10 还可以

Jessica

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Just before this trip I threw out my back but I had not thought about what that might mean. There is a portion of this hotel that is a walk up, which is where I was to stay. The hotel was full and I could not be moved. Luckily for me the woman at the concierge desk found someone to bring my bags up for me and when I left the gentleman who processed my checkout also brought my bags down for me. The room was comfortable, though it is small. There's room for the bed, one nightstand on one side, a wardrobe, a desk and chair. One side of the bed was pushed up against one of the walls. The bathroom could use a little updating, one of my tiles was loose but didn't cause me any grief. The location is good, walkable down to Liverpool City Centre but I generally took a taxi back up to the hotel because it is uphill and it can get a bit steep. There was a larger breakfast available for more money. I took it one day, there were a lot of options even before the Full Breakfast arrived. Overall, it was an acceptable room for the price.
2019 年 10 月入住 3 晚
Lucy Jones 于 2020 年 1 月 16 日 的回复
Dear Jessica, Thank you for your feedback and comments via Expedia. Apologies if you found your room to be small, due to us being a Grade Two listed building we are not purpose built and therefore our rooms do vary in shape and size - this is also why we have no lift. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Lucy Jones Reception