This hotel had zero water coming out of the shower. Not just zero hot water; NO water at all. Bed linens should have been trashed five years ago. WiFi did't work in the rooms and lobby seating was unpleasant. Check-in clerk was least friendly person I met during two weeks in Guatemala.
Terry
2/10 糟糕
Terry,Sun City West
2024 年 2 月 19 日
Terry
2024 年 2 月入住 1 晚
10/10 超赞
Norma
与家人出行
2024 年 2 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Guatemala family trip
This is a great location for visiting the castle and right by the water. It has a restaurant and pool and a boat dock. It offers parking as well. If you are not about going up stairs make sure to request the first floor at time of booking due to the fact that most of these hotels do not have elevators.
Rooms are small and compact, shower is a good size, and parking is included and guarded.
Norma
2024 年 2 月入住 1 晚
8/10 还可以
Juan Carlos
与配偶出行
2024 年 1 月 27 日
Las habitaciones no son muy agradables
Juan Carlos
2024 年 1 月入住 1 晚
4/10 很差
Julio
2024 年 1 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Julio
2024 年 1 月入住 1 晚
2/10 糟糕
真实旅客
与家人出行
2024 年 1 月 13 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay away from this place
The place was dirty, service non existent. They wouldn't even give us ice! The food at the restaurant was bad to day the least. Stay anywhere else
真实旅客
2024 年 1 月入住 2 晚
8/10 还可以
Heidee
与家人及幼儿出行
2023 年 12 月 27 日
满意:员工和服务
This place has a lot of potential. It was nice and had an amazing view, but when it was time to take a shower the water wasn’t going down the drain…it was clogged and it was SO uncomfortable to take a shower. I brought I up to the front desk and they said they were going to look into it.
Heidee
2023 年 12 月入住 1 晚
2/10 糟糕
Corrie
与家人出行
2023 年 11 月 26 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We could not get all our family at the more desired hotel so we had one room here. There was an issue with clear glass in the pool. The manager would not come to the area or front desk. We were told to find him in the restaurant. They deny any responsibility. I have been to the area a few times. There are better choices close by.