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关于克罗伊登希尔顿酒店的点评

4 out of 5
克罗伊登希尔顿酒店
101 Waddon Way, Croydon, England

点评

7.6

还可以

10 分 - 超赞。322 条好评，共有 1000 条点评" "
8 分 - 还可以。341 条好评，共有 1000 条点评" "
6 分 - 一般。181 条好评，共有 1000 条点评" "
4 分 - 很差。97 条好评，共有 1000 条点评" "
2 分 - 糟糕。59 条好评，共有 1000 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

7.4/10

住宿条件和设施

8.2/10

环保

点评

4/10 很差

feng

不满意：员工和服务
2020 年 10 月入住 1 晚
Reservation Team 于 2021 年 1 月 6 日 的回复
Thank you for the rating

10/10 超赞

Chak Kin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The receptionist is easy communicate and helpful.
2019 年 8 月入住 7 晚

6/10 一般

Chi Ho

2019 年 8 月入住 7 晚

8/10 还可以

ngai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置，環境好好
2018 年 9 月入住 2 晚

2/10 糟糕

kingwang

Disappointingly poor
Always gave you negative surprises. Clothes of last customers remaining in the room. No housekeeping after six PM. Table lamp not working, and I don't bother to ask for repair because housekeeping will take a long time.
2018 年 9 月入住 1 晚

6/10 一般

yau yee erica，Hongkong

地点偏遠，四周没有景點及購物區,但職員卻很友善和貼心

2/10 糟糕

Chika

团体旅客
不满意：清洁度、员工和服务、服务设施
I don't like the room. Hampton by Hilton hotels are better than this one. I will not come here again.
2024 年 4 月入住 1 晚

4/10 很差

Sharon

不满意：清洁度
Paid parking
2024 年 4 月入住 1 晚

10/10 超赞

Lane

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was a nice spot in the middle of Croydon.
2024 年 4 月入住 3 晚

6/10 一般

Peter

2024 年 4 月入住 1 晚

10/10 超赞

Bradley

2024 年 4 月入住 2 晚

8/10 还可以

Shawon

2024 年 3 月入住 1 晚

10/10 超赞

Paul A

2024 年 3 月入住 6 晚

8/10 还可以

Mohammed

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Location is good, But charging guests parking for this location is not good
2024 年 3 月入住 1 晚

8/10 还可以

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good - gym Great - breakfast Improve - cleaning of remote controls
2024 年 3 月入住 2 晚

10/10 超赞

Dawn

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The hotel and the room where amazing, the only slight disappointments was the sound of a generator all night and unfortunately the curry that i ordered wasn't that great.
2024 年 1 月入住 1 晚
Anita 于 2024 年 1 月 26 日 的回复
Dear DawnThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback . Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experienceHope you will consider staying again with us.Kind Regards Anita GolchenkoReception Manager

10/10 超赞

Sarah

满意：客房舒适度，清洁度
2024 年 1 月入住 2 晚
Anita 于 2024 年 1 月 26 日 的回复
Dear SarahThank you for taking the time , we sincerely appreciate your feedback and the score of 10Kind RegardsAnita GolchenkoReception Manager

8/10 还可以

JOSEPH NII KWEITEY

与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
Visited with my family and the rooms were soo hot but I guess there was a rule about ac not being on in the winter etc although the windows were open the rooms were so hot my daughter kept getting a bloody nose. There was a lady at the front desk who was so rude about us asking for towels. Had the nerve to talk to us in a disrespectful manner infront of other guest. The kitchen staff during breakfast hours were extremely nice and professional made sure we were comfortable and satisfied.
2023 年 12 月入住 4 晚
Anita 于 2024 年 1 月 26 日 的回复
Dear Joseph Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Hope you will consider staying with us in the futureKind RegardsAnita GolchenkoReception Manager

10/10 超赞

leslie

2023 年 11 月入住 2 晚
Anita 于 2024 年 1 月 26 日 的回复
Dear LeslieI hope this message finds you well. I would like to express my gratitude for taking the time to complete our guest survey and giving us score of 10.We look forward to welcoming you back to our hotel for another enjoyable experienceKind Regards Anita GolchenkoReception Manager

10/10 超赞

Titilola

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a great time. The staff that attended to us when we checked was very helpful and supportive.
2023 年 12 月入住 1 晚
Anita 于 2024 年 1 月 26 日 的回复
Dear Titilola I appreciate your excellent feedback and review for our hotel and service. We do take a pride in catering to our guests' needs the best wat we can. If you are traveling to our area again soon, please do come and visit us again. All the bestAnita GolchenkoReception Manager

10/10 超赞

Peter

满意：员工和服务
Excellent restaurant, unacceptable room
Restaurant service was excellent and the manager was always welcoming and friendly. Room was basic and the bath/shower was a death trap - I slipped every time I tried to get out of the shower - this is not what I expect from Hilton
2023 年 10 月入住 18 晚

8/10 还可以

Devon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

8/10 还可以

Paul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would stay here again
Large and clean room. Only slight let down was fish and chips dinner when the battered fish was cooked for long enough. Also wasn't offered any dessert after the main course. Breakfast was good. Would stay here again
2023 年 11 月入住 1 晚
Anita 于 2023 年 11 月 16 日 的回复
Dear Paulhank you for taking the time to share your experience about your recent stay at our hotel.Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We look forward to welcoming you back to our hotel in the not too distant future.

4/10 很差

Ina

商务旅客
满意：员工和服务
不满意：客房舒适度，住宿条件和设施
2023 年 10 月入住 3 晚

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施
I travel for work. Best hotel in the area. More expensive but worth it. Check in and was excellent. Polite and helpful.
2023 年 10 月入住 1 晚
Anita 于 2023 年 11 月 16 日 的回复
Dear MarkThank you for taking a moment to share your experience. I am pleased to hear you found the Hilton London Croydon to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 一般

Olakunle

Ok
2023 年 9 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 5 晚

4/10 很差

Elsie

与家人及幼儿出行
满意：清洁度
不满意：住宿条件和设施，服务设施
Was very dissappinted at how expensive this place was for it to not have a pool and for most of the machines in the gym to not work. I intentionally picked this hotel so i could work out everyday and was unable to, due to many of the low impact machines i wanted to use being dysfunctional. Upon asking reception about it, they offered no assistance. Will not stay here again.
2023 年 8 月入住 6 晚

8/10 还可以

Paul A

2023 年 8 月入住 14 晚

8/10 还可以

Eamonn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very over priced £56 for breakfast??
2023 年 8 月入住 4 晚

10/10 超赞

Alina

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel room was immaculate, staff were friendly but professional with the guests and we’ve also been offered a room upgrade for our stay. Late check out of the hotel room has been accepted.
2023 年 8 月入住 2 晚

10/10 超赞

Marie

2023 年 7 月入住 2 晚

10/10 超赞

Rebecca

2023 年 7 月入住 2 晚

10/10 超赞

Amanda

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This property is quite far from the action in London if you are a tourist but the bus stop is a very short walk and with Apple or google maps it is easy to find your way using public transport. It was actually faster taking bus and metro than the Uber we used upon arrival. Very nice property. Lovely bar area which we used to relax each night
2023 年 7 月入住 3 晚

8/10 还可以

e

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚

4/10 很差

Asokumar

2023 年 7 月入住 1 晚
Anita 于 2023 年 7 月 9 日 的回复
Dear AsokumarThank you for taking the time to rate us on Google. Please accept our sincere apology if your stay was not up to your expectation. Kindly contact the hotel if you wish to discuss more about your experience in order to investigate and take the necessary actions.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back.Kind Regards Anita GolchenkoReception Manager

10/10 超赞

Quenton

2023 年 7 月入住 1 晚
Anita 于 2023 年 7 月 9 日 的回复
Dear QuentonThank for your time and the score of 10.We are looking forward to welcome you back .Kind Regards Anita GolchenkoReception Manager

10/10 超赞

Ruks

满意：住宿条件和设施
2023 年 7 月入住 1 晚

10/10 超赞

Ayoob ismail

2023 年 6 月入住 1 晚

2/10 糟糕

Kay

2023 年 6 月入住 1 晚

4/10 很差

Debby

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2023 年 6 月入住 1 晚

10/10 超赞

Steven

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The check-in staff have an amazing knowledge of the surrounding area, the restaurant staff are friendly and helpful. The rooms are immaculate and very modern.
2023 年 6 月入住 1 晚
Anita 于 2023 年 6 月 10 日 的回复
Dear StevenWe greatly appreciate your feedback regarding your recent stay with us. Thank you for taking the time to share your positive experience.We are delighted to hear that our reception and restaurant staff provided helpful and attentive service. It is our utmost priority to ensure that our guests feel welcomed and well taken care of throughout their stay. We will make sure to recognize these team members for their outstanding efforts.Looking forward to welcome you back .Anita GolchenkoReception Manager

10/10 超赞

Jennifer

2023 年 6 月入住 1 晚
Anita 于 2023 年 6 月 10 日 的回复
Dear JenniferThank you for taking a moment to share your experience. . We look forward to welcoming you back to our hotel in the not too distant future.Kind RegardsAnita GolchenkoReception Manager

8/10 还可以

Sabrina

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The staff were very helpful and pleasantly friendly. I had a comfortable stay here.
2023 年 5 月入住 2 晚
Anita 于 2023 年 6 月 10 日 的回复
Dear SabrinaI'm glad to hear that you had a positive experience with the staff and found them helpful and friendly. It's also great to know that you had a comfortable stay overall. If you have any further feedback or if there's anything else you would like to share about your experience, please feel free to let me know.

8/10 还可以

Cindy

2023 年 5 月入住 1 晚
Anita 于 2023 年 6 月 10 日 的回复
Dear CindyThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards

6/10 一般

Leuretta Kae

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
It’s a beautifully decoratef hotel with polite and great staff, but hotel policies very negatively affected customer service and hospitality. No free water in rooms. Had to pay for water. Mattresses too hard, pillows too soft. No drawers whatsoever in room for clothing or personal items. No stationery or pens/pencils to note/write anything. When cleaning is happening next door or another room’s door closes, you can hear and feel banging in your room, including from the room above you. No Netflix or movie channels available. Couple times room was left completely uncleaned on our return. Other times, the floor was not vacuumed and soap bottle not refilled. Called for soap and new bottle left on countertop for five days, while empty bottle left affixed to wall unit. There was construction with hammering, drilling and banging in hallway outside our room without any notice from hotel. That was a terrible nuisance. Wifi service drops every few minutes. The hotel only uses a particular cab company that they have contracted with. Notwithstanding that no cabs by the company were available, front desk staff refused to call an alternative cab company for us. Spa and car rental services inside lobby of hotel, but closed. When you make enquiries of front desk for opening hours of spa or car rental, they inform you that they can’t give you any information, as those are separate businesses from the hotel. They wouldn’t even provide contact info. Told me to scan a QR code!
2023 年 4 月入住 1 晚

2/10 糟糕

Edward

商务旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Check in was awful. I had to keep asking the girl who checked me in to speak up as she was whispering. Final straw she charged me twice for parking which now I have to try and get back from Hilton
2023 年 4 月入住 1 晚

10/10 超赞

Shanna

2023 年 4 月入住 1 晚
Anita 于 2023 年 5 月 1 日 的回复
Dear Shanna I appreciate your excellent score of 10 and review for our hotel and service. If you are traveling to our area again soon, please do come and visit us again. All the best.Kind RegardsAnita GolchenkoReception Manager

10/10 超赞

Hassan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Greatest stay
2023 年 4 月入住 1 晚
Anita 于 2023 年 4 月 26 日 的回复
Dear HassanThank you for taking your time and gave us excellent score of 10 .Looking forward to welcome you back .Kind Regards Anita Golchenko

6/10 一般

Davi

商务旅客
不满意：客房舒适度，员工和服务
2023 年 2 月入住 2 晚