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关于牧羊人树丛公寓酒店的点评

3 out of 5
牧羊人树丛公寓酒店
57 Elmo Road Shepherd Bush, London, England

点评

4.6
10 分 - 超赞。6 条好评，共有 66 条点评" "
8 分 - 还可以。8 条好评，共有 66 条点评" "
6 分 - 一般。10 条好评，共有 66 条点评" "
4 分 - 很差。13 条好评，共有 66 条点评" "
2 分 - 糟糕。29 条好评，共有 66 条点评" "

5.0/10

清洁度

5.2/10

员工和服务

3.8/10

服务设施

4.4/10

住宿条件和设施

4.8/10

环保

点评

4/10 很差

Yeekam

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚

4/10 很差

Yeekam

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

2/10 糟糕

HUNG FAI

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
超級感受,十分無奈.
房間安排取鎖匙十分差 住宿沒有人清潔 浴巾,牙膏牙刷也沒有提供 風筒壞了也不更換,從來沒試過有這樣的住宿感覺
2017 年 9 月入住 3 晚
Dear Guest, Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. We look forward to welcoming you back again soon. Many Thanks Regards, Reservation Department

2/10 糟糕

Klaudia

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Horrible, the worst accommodation I have ever been to.
2023 年 10 月入住 1 晚

2/10 糟糕

Kanav，New Delhi

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property I only booked as it was cost friendly in my budget. I did not paid much attention to reviews but when I visited this property I didn't even stayed, I looked for an another option. Main entrance Door seems for anyone to just kick in and come and then same for room entrance. Property is so old that I don't think anyone will stay. Altogether I feel that's why this is a non refundable property. I lost my entire money on it but I think I am happy with the loss after really looking at the property. Don't book.
2023 年 9 月入住 4 晚

2/10 糟糕

Charles

2023 年 7 月入住 1 晚

4/10 很差

Lilian

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Pas terrible très petit. Impossible d’annuler la réservation. Pas de table pour manger. Très mauvais n’y aller pas!
2023 年 7 月入住 5 晚

8/10 还可以

Chelsea

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚

6/10 一般

真实旅客

The flat is very basic. Nice part of town with lots of eateries nearby. Bed was comfy and clean. Had a good nights sleep. Room needs dusting under the bed and fridge needs cleaning. Bathroom was surface clean with toiletries however full of black mould. I was contacted from three different numbers before I arrived, asking when I was arriving despite the fact I phoned 3 days before announcing when I would be arriving as requested. I was left waiting 20 minutes outside regardless which was a little stressful. If you are looking for somewhere cheap to lay your head then this place works.
2023 年 6 月入住 1 晚

2/10 糟糕

Åsa

2023 年 6 月入住 3 晚

8/10 还可以

Kevin，Great Yarmouth

满意：员工和服务，清洁度
very well priced

2/10 糟糕

fatai

2023 年 6 月入住 2 晚

2/10 糟糕

Cyrilya

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

10/10 超赞

Edward

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚

8/10 还可以

Akram

2023 年 5 月入住 5 晚

6/10 一般

真实旅客

满意：客房舒适度
不满意：清洁度
Service was what you'd expect at that price range
The hotel was in a nice neighborhood and the tube station was near enough as well as bus stops. The flat was quite dirty when we arrived and some of the electronics provided didn't quite work either. The room was also quite small and the walls were thin as paper. Really enjoyed our stay though, the price was affordable and there were great restaurants nearby. The policy for getting our keys was quite confusing as well, and we never saw a single member of staff.
2023 年 4 月入住 5 晚

2/10 糟糕

Jade

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
So bad, we couldn’t even stay at the property and had to find alternative accommodation. The front door had seemed to be kicked in, it stank of sewage and the manager has been nothing but an issue. Do not stay here!

2/10 糟糕

Gregory

2023 年 3 月入住 1 晚

4/10 很差

Tomás Vladimir

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
La ducha no iba nada bien y en general estaba todo bastante sucio. Aunque la ubicación es buena y el casero muy agradable.
2023 年 3 月入住 3 晚

10/10 超赞

Mohammed Bello

I find the apartment so attractive and the management highly hospitable. I wish to recommend my friends in the future if given the chance.
2023 年 2 月入住 1 晚

2/10 糟糕

Aristote

2/10 糟糕

Moritz

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Das Zimmer war eine Katastrophe. Die Wände haben alle geschimmelt. Die Dusche war kaputt und hatte keine Tür. Das Zimmer war nicht gereinigt und die Ausstattung funktionierte nicht

4/10 很差

Clara Christina De

6/10 一般

Najiah

2022 年 10 月入住 1 晚

10/10 超赞

Ghazi

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
It is beautiful flat clean you can find everything you want nearby you shopping centre and very nice place and very nice people I really enjoyed
2022 年 10 月入住 1 晚

2/10 糟糕

Charles

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place is hard to find, the street name is not correct, there is no reception, after several times trying to call, they don't answer the phone, they left us waiting for hours on the street, I could see through another guest that the place is dirty , it stinks, it doesn't have heating, it doesn't have hot water, it doesn't have any infrastructure that would even look like a place to sleep. The phone attendant is rude, we didn't stay there, I want my money back.
2022 年 9 月入住 3 晚

2/10 糟糕

Rafael

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't go, simply don't go!
Imagine you book a place to stay and you have to go at the middle of the night to a different hotel 4 km away from your final destination just to pick up your key and the receptionist don't help you at all to reach your room....
2022 年 9 月入住 2 晚

2/10 糟糕

Kerri

2022 年 8 月入住 1 晚

2/10 糟糕

真实旅客

商务旅客
不满意：员工和服务
When I reach to the location no one was receiving my call I wait for almost 30 min outside the hotel but no one bothered . I was so tried and the weather was not good as well so I have to find 1 more room .
2020 年 3 月入住 1 晚

2/10 糟糕

Gordon

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel Hell
This place is a dump. Heating didn’t work, fridge didn’t work, peeling paint, damp patches and smelled of damp. Toilet and shower room in disgusting condition. Door lock came away in my hand. I don’t understand how they have a licence.
2019 年 9 月入住 12 晚

2/10 糟糕

真实旅客

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
This place is an absolute disaster. To start off, the price of 50 pounds per night in absolutely ridiculous. The room is worth no more than 20 pounds. I asked for instructions on how to find the place and those were super unclear. The number on the flat had an additional letter. Had no idea if that is the door I need to try the key, thus I tried to unlock the wrong door and finally found the right door, after 5-10 minutes of trying. Called the 24 reception and no one picked up the phone. Disappointed from this point on. I enter the room and it was very unpleasant to show this room to the girl. At least charm beats looks. The corner of the wall looked like it would fall apart, the bed was very nosiy, one turn and it wakes you up. The toilet was in a very bad state. The wall again had cracks, holes and whatnot. To top this off, the shower wasn't working at all. The room I had is 57 G2 and I would recomment to pay 10-20 more pounds in a proper hotel. I am not sure how this company even allows people to stay in this place. The view we had from the window was disguting as well. It was a cemented flooring with loads if trash and a broken bbq. You can also hear everything from the people walking upstairs. Complete disaster! I would love to get at least half of the money back!
2019 年 7 月入住 1 晚

2/10 糟糕

真实旅客

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Nothing much to like, awful room, damp walls, rubbish outside the window...
2019 年 6 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 5 月入住 1 晚

2/10 糟糕

真实旅客

不满意：住宿条件和设施，服务设施
2019 年 4 月入住 7 晚

2/10 糟糕

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2018 年 10 月入住 3 晚

4/10 很差

Paula

不满意：住宿条件和设施
Won't be back
Don't know if it was just my room but I strongly recommend before anymore bookings are made the owners decorate, carry out repairs and clean the room. On the up side towels were brilliant white.
2018 年 9 月入住 1 晚

4/10 很差

Sarah，london

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Small little room with kitchen
No remote control on arrival. Had to call up for a remote control. No dustbin. Room wasn’t cleaned properly from when previous people used it. Socks on the floor aswell as other personal stuff.
2018 年 9 月入住 1 晚

4/10 很差

Sukanya

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointed place
Tried to reconfirm with the flat by calling the number was given but never replied. Tried to call since lunch time until we got there outside the flat still no one answered my call, over 3 hrs of trying we’ve got in the flat, the conditions of the room was dusty dirty! The bed was ok looked clean but not comfortable. Toilet was dirty too. The location was easy to get to Shepherd bush station by bus or taxi . Taxi is about £9
2018 年 9 月入住 1 晚

2/10 糟糕

pedro miguel

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 1 晚

2/10 糟糕

真实旅客

S****hole hovel!
I stayed for o e night and the place is disgusting. I missed a flight and needed to be in London for one more night. This place is a s*** hole. I think trump was talking anoit this place. It reminded me of one of this half way house for drug addicts you see in the films. How, pray tell, do these people stay in business. I was afraid to take a shower. Oh! The had a guy literally waiting at my door at 10 am to check out. Good thing I was ready. Horrible.
2018 年 9 月入住 1 晚

2/10 糟糕

Simon

Now windows and therefore no fresh air/ventilation. Dirty and in poor condition. Very few utensils available.
2018 年 7 月入住 3 晚

2/10 糟糕

Jason

不满意：清洁度、员工和服务、住宿条件和设施
Terrible
There was no hot water shower was stone cold fride had rotting food inside hall way was falling apart front door was broken and wide open all the time any body could have just walking to the flats. There was rubbish piled up outside was very very poor to say the least would like it if someone could contact me about my stay because I'm am very unhappy and would like some form of compensation
2018 年 8 月入住 2 晚

2/10 糟糕

khatar

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 2 晚

4/10 很差

Lars，Berlin

不满意：清洁度、员工和服务、住宿条件和设施
Keine 3 Sterne wert!
Wir waren vom Zustand des Duschbades und des Zimmers sehr enttäuscht. Schwarzer Schimmel, abblätternde Farbe von den feuchten Wänden im Bad, Durchlaufschaden an der Zimmerdecke usw. Und wenn man für 2 Personen ein Doppelzimmer bucht, kann man 2 Kopfkissen erwarten. Keine Rezeption im Haus. Schlecht, wenn man spät abends ankommt und nichts mehr regeln kann. Der Zustand der Zimmer ist offenbar sehr unterschiedlich, wie die extremen Bewertungsunterschiede zeigen. Unser Duschbad war so schlecht, wie wir es nur aus ärmsten Entwicklungsländern kennen!
2018 年 7 月入住 2 晚

8/10 还可以

Daniele

满意：客房舒适度
不满意：住宿条件和设施，清洁度
Stanza gradevole in cui alloggiare per passare qualche giorno in visita a Londra
2018 年 8 月入住 6 晚

6/10 一般

Mieczyslaw，Working in Savannah

不满意：清洁度、员工和服务、住宿条件和设施
If you want cheap with no frills.
The sink leaked from the drain pipe, no air, no front desk as i had to wait 5 hours till somebody arrived. No hello goodbye, the building wasn't marked so you could easily miss it.
2018 年 7 月入住 2 晚

4/10 很差

Simon

不满意：清洁度、住宿条件和设施、客房舒适度
A dirty and claustrophobic studio. No windows opened, no kettle, no coat hangers in a wardrobe.... I know its not expensive but this was the minimum i epxected
2018 年 4 月入住 4 晚

6/10 一般

Margaret，Northern Ireland

满意：客房舒适度，清洁度
Good value. Door and Windows security could be improved.
2018 年 6 月入住 2 晚

2/10 糟糕

Mike

不满意：客房舒适度，住宿条件和设施
Arrived after the 6PM check in time. Really annoying to have to go further into London to pick up keys, and then back through traffic again to the apartments. Front door lock is broken. No bedside lamp. No chair. TV mounted behind bed's head board. The only good thing I can say about this please is that it was clean. Would not use again.
2018 年 6 月入住 1 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
Terrible choice
Not impressed with the service received from the overall process of checking in etc. Location is far away! Further than Shepard’s bush than we thought and not in a nice area. We ended up not even staying in the room and going somewhere else - very disappointing
2018 年 6 月入住 1 晚