Terrible hotel staff who is not helpful and not responsible, and the room is very noisy during restaurant downstairs.
Wing yee
2022 年 12 月入住 4 晚
10/10 超赞
真实旅客
商务旅客
2022 年 11 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
overall experience
located in a very good location just opposite to Paddington station, quality breakfast and super helpful coworkers at both reception and restaurant.
真实旅客
2022 年 11 月入住 4 晚
8/10 还可以
Shuk Man
2022 年 9 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Shuk Man
2022 年 9 月入住 3 晚
2/10 糟糕
真实旅客
2022 年 6 月 11 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
一個非常壞的住宿,不合理的設備,荒謬的房間,本來訂了較長的天數也因為非常失望而要提早離開
真实旅客
2022 年 5 月入住 4 晚
10/10 超赞
Teah
与配偶出行
2024 年 5 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Pilgrm is a nice little Hotel convenient to the Paddington Train Station. It is a very busy area and there was some street noise in room. We had a ‘medium’ room and it was pretty small but it had everything we needed. The room was clean and nice. Breakfast was fine.
Teah
2024 年 5 月入住 1 晚
8/10 还可以
Dominique
与配偶出行
2024 年 5 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
The Pilgrm was a very cool boutique style hotel. It’s right next to the Heathrow express and Elizabeth line which made it super convenient to get to from the airport. It was a nice area however sort of out of the way from all the main attractions about a 45 minute walk. Lots of stairs if the lift is broken as well and the rooms are super tiny, but if you don’t plan to spend time in the bedroom then highly recommend, breakfast was great and the staff was friendly. I would stay here again!
Dominique
2024 年 5 月入住 2 晚
8/10 还可以
Katherine
2024 年 5 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Katherine
2024 年 5 月入住 1 晚
6/10 一般
Donna
与家人出行
2024 年 5 月 17 日
满意:住宿条件和设施,清洁度
I liked the Pilgrm hotel in concept, but the medium room should be called the Minuscule room. I did not have enough room to put my 20 lb. Luggage between the wall and the bed. The bathroom was cute and well appointed. There was no feasible plug to use the fan provided in the room. That was once we got to our room- first they refused to hold our luggage due to lack of space. I have NEVER heard of a hotel of that size making such a claim.
The man at check out was delightful. I appreciated his helpful and friendly nature. Check in- not so much. Why is a person sitting at a laptop and not able to check a guest in? They require tired travelers to pull out their phone, to self check in. I mean what is the point of a reception person if they refuse to do it. International travelers have to provide address, passport number and credit card even if the room was prepaid, and that information was on the reservation. When my credit card required a code that was being texted to my US number I couldn’t just back up to submit a different card, it cleared out everything I had already entered. At that point I got a condescending”I’ll print a piece of paper and you can do it old school”. This place is trying to hard to be something it is not.