The breakfast bar is great. Staff is friendly and knowledgeable
Kathleen
2024 年 4 月入住 1 晚
8/10 还可以
Lori
2024 年 4 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Ease of access to airport.
Lori
2024 年 4 月入住 1 晚
8/10 还可以
John
2024 年 4 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Very nice and comfortable
John
2024 年 4 月入住 1 晚
10/10 超赞
Jennifer,Jackson
与家人出行
2024 年 4 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The clerk that checked us in wasnt super friendly, she was also there the next morning and wasnt any friendlier this time. Great location amd very clean and comfortable
Jennifer
2024 年 4 月入住 2 晚
10/10 超赞
Mercy
商务旅客
2024 年 4 月 10 日
满意:服务设施
my view of the back lot was not the best, but overall excellent
Mercy
2024 年 4 月入住 2 晚
10/10 超赞
Julie
2024 年 4 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Julie
2024 年 4 月入住 2 晚
8/10 还可以
Gale
与家人出行
2024 年 4 月 7 日
满意:住宿条件和设施,清洁度
It was just ok.
Gale
2024 年 4 月入住 1 晚
10/10 超赞
Christine
商务旅客
2024 年 3 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Kyle was very friendly!
Christine
2024 年 3 月入住 1 晚
Grant 于 2024 年 4 月 6 日 的回复
Dear Christine:Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed Kyle's company! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
4/10 很差
Anita
商务旅客
2024 年 3 月 21 日
My key wouldn’t open my room so now they’re trying to move me to another hotel at 11:00 pm
Anita
2024 年 3 月入住 1 晚
10/10 超赞
Terry
2024 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Nowhere close by to eat, but they had the shuttle take me to a restaurant within 3 miles of the hotel(for free)and returned to pick me up. Quick also!!
Terry
2024 年 3 月入住 1 晚
Grant 于 2024 年 4 月 6 日 的回复
Dear Terry:Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed our complimentary shuttle service! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 超赞
Laura
与家人出行
2024 年 3 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Nice and clean hotel! Would stay again
Laura
2024 年 3 月入住 1 晚
Ricky 于 2024 年 3 月 13 日 的回复
Thank you for your kind words. Thanks for staying with us. We look forward to you next visit.
10/10 超赞
Andrea
2024 年 3 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Limited parking
Andrea
2024 年 3 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Andrea,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
4/10 很差
Monica
2024 年 3 月 5 日
Monica
2024 年 3 月入住 1 晚
10/10 超赞
Taran
与家人及幼儿出行
2024 年 3 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Enjoyed my stay! The staff was super friendly and helpful!
Taran
2024 年 3 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Taran,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We're glad you enjoyed our staff! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
8/10 还可以
Letisha,Louisville
与配偶出行
2024 年 3 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
It was good but the rooms were very small.
Letisha
2024 年 3 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Letisha,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 超赞
anthony
商务旅客
2024 年 2 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff
anthony
2024 年 2 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Anthony,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We're very glad you enjoyed how friendly our staff is! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 超赞
Kimberly
与配偶出行
2024 年 2 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Tru Hotels never disappoint. Rooms are extremely clean. I love the very big TV also.
Kimberly
2024 年 2 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Kimberly,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We're very glad you enjoyed how clean our rooms are! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 超赞
Roxane
与家人出行
2024 年 2 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly, long term parking available and shuttle service to/from airport
Roxane
2024 年 2 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Roxane,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We take pride in ensuring every guest has a great stay with us, and we're glad we delivered you a great experience. We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
8/10 还可以
Gary
2024 年 2 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Gary
2024 年 2 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Gary,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 超赞
Evelyn
2024 年 2 月 11 日
满意:员工和服务,清洁度
Evelyn
2024 年 1 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Evelyn,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 超赞
Dante
2024 年 2 月 9 日
满意:住宿条件和设施
Dante
2024 年 2 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Dante,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 超赞
Jamey
与家人出行, 商务旅客
2024 年 2 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and staff were very helpful!
Jamey
2024 年 1 月入住 2 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Jamey,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. If you could tell us what was so great about your stay, I will happily pass that information to the rest of our team! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
6/10 一般
Heidi,Bowling Green
与配偶出行
2024 年 2 月 5 日
满意:员工和服务,清洁度
The air conditioning unit was very loud and the Tv didn't work very well, it had issues losing connection and many channels wouldn't play.
Pillows are very thin.
Heidi
2024 年 2 月入住 1 晚
Grant 于 2024 年 3 月 6 日 的回复
Dear Heidi,Thank you for your recent stay at Tru by Hilton Louisville Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear that the TV and the pillows didn’t meet your expectations. I will address your feedback with our team immediately. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 超赞
Barry
2024 年 1 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This is my go to Hotel when I’m going to airport!
Barry
2024 年 1 月入住 1 晚
Grant 于 2024 年 2 月 5 日 的回复
Dear Barry,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel. Our team works hard to provide a memorable experience for our guests, and we are thrilled to know that we met your expectations.It's fantastic to hear that you found our hotel to your liking. We strive to create a comfortable and welcoming environment for all our guests, and we're pleased to know that you felt at home during your time with us.Your kind words serve as a great source of motivation for our team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 超赞
Ashley,Magnolia
2024 年 1 月 19 日
Ashley
2024 年 1 月入住 1 晚
Grant 于 2024 年 2 月 5 日 的回复
Dear Ashley,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. It's always a pleasure to receive such positive feedback from our valued guests.Our team works hard to ensure that every guest feels welcome and well taken care of, and your feedback is truly motivating. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.Once again, thank you for choosing Tru by Hilton Louisville Airport!
2/10 糟糕
Alexis
2024 年 1 月 15 日
Alexis
2024 年 1 月入住 1 晚
10/10 超赞
Anna,Lexington
2024 年 1 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Anna
2023 年 12 月入住 1 晚
Grant 于 2024 年 2 月 5 日 的回复
Dear Anna,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your kind words truly mean a lot to our team, and it's incredibly rewarding to know that we were able to meet your expectations.We strive to create a welcoming and comfortable environment for our guests, and it's wonderful to hear that we succeeded in making your stay memorable. Your feedback motivates us to continue providing exceptional service, and we sincerely appreciate your recognition.We look forward to welcoming you back in the future and providing you with another enjoyable stay.
8/10 还可以
Christopher
与家人出行
2024 年 1 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Christopher
2024 年 1 月入住 4 晚
Grant 于 2024 年 2 月 5 日 的回复
Dear Christopher,Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay with us.It is always our goal to provide a comfortable and memorable experience for our guests, and we are delighted to know that we met your expectations. Your kind words are truly appreciated and serve as motivation for our team to continue delivering exceptional service.
10/10 超赞
Kimberly
商务旅客
2024 年 1 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kimberly
2024 年 1 月入住 1 晚
Ricky 于 2024 年 1 月 25 日 的回复
Thank you so much for your review. We appreciate you taking the time to leave us 5 stars. Thanks for staying with us,
10/10 超赞
Sarah
与家人出行
2023 年 12 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sarah
2023 年 12 月入住 1 晚
Grant 于 2024 年 2 月 5 日 的回复
Dear Sarah,hank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is our top priority, and we are delighted to know that we were able to meet your expectations.It is always a pleasure to receive such positive feedback, and we genuinely appreciate your kind words. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and your appreciation motivates us to continue delivering exceptional service.We look forward to welcoming you back to our hotel in the future. We value your feedback and are committed to making each visit a fantastic experience.
10/10 超赞
heather
2023 年 12 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Nice rooms, lots of activities.
heather
2023 年 12 月入住 1 晚
Grant 于 2024 年 2 月 5 日 的回复
Dear Heather,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you enjoyed your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's always rewarding to know that we've succeeded in meeting your expectations.We appreciate your kind words about our rooms and our lobby amenities. We continuously strive to create a welcoming and memorable environment for our guests, so we appreciate the motivation!It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.
10/10 超赞
David,Panama City Beach
2023 年 12 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Modern, comfortable, clean! Very nice hotel. Really enjoyed our stay!
David
2023 年 12 月入住 3 晚
Ricky 于 2023 年 12 月 31 日 的回复
I'm so glad you enjoyed your stay here. We look forward to your return. Thanks so much
10/10 超赞
Elizabeth
2023 年 12 月 24 日
Elizabeth
2023 年 12 月入住 1 晚
Ricky 于 2023 年 12 月 26 日 的回复
Thank you so much for your feedback. We appreciate you taking the time to fill out the survey, Thanks for staying with us and we look forward to your return very soon.
10/10 超赞
Jennifer
团体旅客
2023 年 12 月 17 日
Tru
Great hotel. Will be back!
Jennifer
2023 年 12 月入住 1 晚
Ricky-Operations Manager 于 2023 年 12 月 21 日 的回复
Thank you so much for staying with us.
8/10 还可以
ROBERT
2023 年 12 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
ROBERT
2023 年 12 月入住 1 晚
Ricky-Operations Manager 于 2023 年 12 月 21 日 的回复
Thank you for staying with us!
10/10 超赞
Charles
与家人出行
2023 年 11 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It met my needs with my disability
Charles
2023 年 11 月入住 1 晚
Kyle 于 2023 年 12 月 5 日 的回复
Charles, thank you for the kind words. I'm glad you and your family enjoy your time at the Tru Louisville Airport.Thank you!
10/10 超赞
Dua'a
2023 年 11 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Great
Dua'a
2023 年 11 月入住 1 晚
Kyle 于 2023 年 12 月 5 日 的回复
Dua'a,Thank you for the 5 star review. We hope to see you again soon!
6/10 一般
Darrian
2023 年 11 月 26 日
满意:员工和服务,清洁度
Darrian
2023 年 11 月入住 1 晚
Grant 于 2023 年 12 月 17 日 的回复
Dear Darrian:Thank you for your recent stay at Tru by Hilton Louisville Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear that stay didn’t meet your expectations. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback.Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
10/10 超赞
Terry
2023 年 11 月 25 日
Very clean
Terry
2023 年 11 月入住 1 晚
Kyle 于 2023 年 12 月 5 日 的回复
Terry, we're glad you enjoyed your clean room while here with us. We hope to see you again soon!
6/10 一般
真实旅客
商务旅客
2023 年 11 月 24 日
满意:员工和服务,清洁度
真实旅客
2023 年 7 月入住 4 晚
Kyle 于 2023 年 12 月 5 日 的回复
Thank you for taking the time to give us a review. We hope to see you again soon.
10/10 超赞
Steve
与配偶出行
2023 年 11 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice. Pleasant. Clean. Close to airport.
I found NO way to call the hotel to arrange shuttle!
Steve
2023 年 11 月入住 1 晚
Grant 于 2023 年 11 月 24 日 的回复
Dear Steve:Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us! I'm sorry to hear you had trouble with our shuttle service. Our shuttle service is 24/7, on-demand. And pickup can be arranged by the front desk at (502)792-8800. Grant HillFront Desk SupervisorTru by Hilton Louisville AirportGrant.Hill@Hilton.com(502)792-8800
2/10 糟糕
Marsha,Camby
2023 年 11 月 22 日
Marsha
2023 年 11 月入住 2 晚
Grant 于 2023 年 12 月 17 日 的回复
Dear Marsha:Thank you for your recent stay at Tru by Hilton Louisville Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear your stay didn’t meet your expectations. I will address your feedback with our team immediately. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.Grant HillFront Desk SupervisorTru by Hilton Louisville Airport
8/10 还可以
真实旅客
与家人出行
2023 年 11 月 19 日
满意:清洁度、员工和服务、客房舒适度
真实旅客
2023 年 11 月入住 1 晚
Kyle 于 2023 年 12 月 6 日 的回复
Thank you for taking the time to give us your feedback. We hope to see you again soon.
10/10 超赞
Ruth
与家人出行, 商务旅客
2023 年 11 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great family place to stay
Friendly staff clean rooms nice selection of breakfast.
Ruth
2023 年 11 月入住 3 晚
Kyle 于 2023 年 12 月 5 日 的回复
Ruth, we are glad you enjoyed our clean rooms and complimentary breakfast. We hope to serve you again in the near future!
10/10 超赞
Bryce
2023 年 11 月 8 日
Bryce
2023 年 11 月入住 1 晚
Kyle 于 2023 年 12 月 5 日 的回复
Bryce, Thank you for the 10/10 review! We hope to see you again soon.Thank you!
8/10 还可以
Mariah
2023 年 11 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mariah
2023 年 10 月入住 1 晚
Kyle 于 2023 年 12 月 6 日 的回复
Thank you for taking the time to give us your feedback. We hope to see you again soon.
8/10 还可以
Junko
2023 年 10 月 31 日
Junko
2023 年 10 月入住 1 晚
Kyle 于 2023 年 12 月 5 日 的回复
Thank you for the feedback. We hope to see you again soon.