Just as Cristiano Ronaldo is well past his peak, this hotel should no longer be considered an upscale 4 star hotel.
Upon my arrival I was not treated with any Vip Access perks. Room si small and uncomfortable, pillows are way too big, so if you suffer from cervical problems, forget this hotel.
When I was about to sleep at 1am, lights could not be turned off, and A/C was not working properly. They have no mantaince at night, so I was offered a late check out.
I personally think the this hotel should have offered a full refund for not being able to rest that night.
Breakfast is ok, but not even close to what other 4 stars hotel offer in Madrid.