会议设施

关于乐逸客栈套房的点评

2 out of 5
乐逸客栈套房
6138 East Corridor Drive, Marion, IN

点评

6.0
10 分 - 超赞。101 条好评,共有 672 条点评" "
8 分 - 还可以。159 条好评,共有 672 条点评" "
6 分 - 一般。153 条好评,共有 672 条点评" "
4 分 - 很差。127 条好评,共有 672 条点评" "
2 分 - 糟糕。132 条好评,共有 672 条点评" "

6.2/10

清洁度

7.0/10

员工和服务

4.8/10

服务设施

5.6/10

住宿条件和设施

5.2/10

环保

点评

4/10 很差

Maria

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Rex

满意:住宿条件和设施,员工和服务
2024 年 5 月入住 2 晚
Hotel Manager 于 2024 年 5 月 15 日 的回复
Dear Rex,Thank you for your Positive review as it encourage our team to serve more better to our guests.

6/10 一般

Ashley N,San Antonio

团体旅客
不满意:住宿条件和设施,员工和服务
The cleaning lady was very rude in the morning opening the door even though i had been approved for a late check out and was half naked and kept telling me we had to be.out by 11.
2024 年 5 月入住 1 晚
Management 于 2024 年 5 月 11 日 的回复
Dear Ashley,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks,Management

6/10 一般

Monique

满意:员工和服务,清洁度
Easy check in
2024 年 5 月入住 1 晚
Hotel Manager 于 2024 年 5 月 3 日 的回复
Dear Monique,Thank you for your stay, we appreciate your review.

2/10 糟糕

Brandon

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
Breakfast was a joke, stains & trash every where.
2024 年 4 月入住 1 晚
Management 于 2024 年 5 月 1 日 的回复
Dear Brandon,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you againThanks,Management

2/10 糟糕

Vantrice

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Walls in the room was dirty. Couch stained. Shower stained. Wood on the furniture was severely damaged. And OMG I could not sleep paranoid over the bugs. 😩😩. I wish I could upload the pictures. Staff was polite to me but rude to others who complained about the conditions.
2024 年 4 月入住 2 晚
Management 于 2024 年 5 月 1 日 的回复
Dear Vantrice, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

2/10 糟糕

Lisa

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The room listed as non smoking, but the room smelled awful like smoke. Room was full of patched holes, cracks in the tile and window. The tub had rust spots. We only stayed there because all other hotels were sold out. Never again.
2024 年 4 月入住 1 晚
Management 于 2024 年 5 月 1 日 的回复
Dear Lisa,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 很差

Brian

不满意:清洁度、员工和服务、住宿条件和设施
My room door did not lock. At all! No need for a key. The manager said it would be fine because there was a security camera in the hallway. Everytime i left my room, i had to take everything with me. I slept with the chair propped up against the door handle. Spend a few extra bucks and stay somewhere else.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024 年 4 月 13 日 的回复
Dear Brian,We took a look on the incident which you mentioned in your review and as you are also aware from it that manager himself came to your room checked it and your door lock seemed perfectly working but still let us not count this all. At the end, we can say that we will put some extra efforts on your next stay.Hope to see you again,Regards,Hotel Manager

4/10 很差

William

不满意:住宿条件和设施,清洁度
Room wasn't terrible but the toilet ran all night. Some dirt in the corners. Only 3 pillows, no extra blankets. The linens and towels were thin and scratchy, cheapest possible toiletries. 6 people across the hall smoking pot. Not a great experience.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024 年 4 月 13 日 的回复
Dear William,Your mentioned all the points has been noted and I will personally take a look in this as this is not a part of our hospitality. You will see an improvement on your next stay.Thanks,Hotel Manager

8/10 还可以

Mark

满意:住宿条件和设施,员工和服务
Basic motel. Reasonably clean, but a few mechanical issue with the bathroom.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024 年 4 月 13 日 的回复
Dear Mark,First of all thank you for choosing us and as you mentioned "mechanical issue with bathroom", our team will try their best to resolve this issue and I assure you the best on your next stay.See you next time,Regards,Hotel Manager

8/10 还可以

David

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
There was some mold in the shower, property seems neglected.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024 年 4 月 14 日 的回复
Dear David,First of all thank you for your stay. In addition, We will definitely improve your mentioned point.Regards,Hotel Manager

4/10 很差

Loreliz

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Hotel Manager 于 2024 年 4 月 14 日 的回复
Dear Loreliz,Thank you for your review hope you enjoy your next stay.Regards,Hotel Manager

10/10 超赞

Jeffery

与家人及幼儿出行
满意:服务设施
Grandkids had a blast in the pool, staff was amazing, beds were comfortable
2024 年 3 月入住 2 晚
Hotel Manager 于 2024 年 4 月 2 日 的回复
Dear Jeffery,Thank You for your honest response, It means a lot.Regards,Hotel Manager

2/10 糟糕

Nathan

商务旅客
不满意:住宿条件和设施,服务设施
It was old barely any or no movie channels They claim to have a breakfast but there was no breakfast there this place was awful
2024 年 3 月入住 3 晚
Hotel Manager 于 2024 年 3 月 30 日 的回复
Dear Nathan,We appreciate your review and we will take personal care of this as we regularly serve breakfast maybe you came late but still as you are saying we will take care of it. Hope to see you again and allow us to serve you breakfast once again.Thanks

4/10 很差

Benita

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
Bless their hearts, but this place is a dump--complete with discarded mattresses and box springs outside.
2024 年 3 月入住 3 晚
Management 于 2024 年 3 月 26 日 的回复
Dear Benita,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience at BlissPoint Inn & Suites did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the discarded mattresses and box springs outside the property.Rest assured, we take your comments seriously, and we will address this issue promptly to ensure that all our guests have a pleasant and comfortable stay with us in the future.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Brijesh PatelGeneral ManagerBlissPoint Inn & Suites

2/10 糟糕

Brian

与家人出行, 与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The pool was not open the gym was just a big storage room non functional the free breakfast consisted of bread and pancakes that tasted like well one bite and into the trash they went would only give us two towels that were paper thin the bed was nice but the pillows were terrible no phone no coffee pot don’t stay at this place there are other places in the immediate area even if they are half as bad as this place you’ll be doing better
Management 于 2024 年 3 月 26 日 的回复
Dear guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay at BlissPoint Inn & Suites.We are sorry to hear that the pool was not open during your visit. Our team is currently working on ensuring that all amenities are fully functional for our guests to enjoy. Additionally, we are addressing the issues with the gym equipment and the quality of the breakfast items served.We appreciate your comments regarding the towels and pillows provided. We will make sure to take your feedback into consideration as we continue to improve our services for future guests.We apologize for any inconvenience you experienced during your stay and hope that you will give us another opportunity to exceed your expectations in the future.Warm regards,Brijesh PatelGeneral ManagerBlissPoint Inn & Suites

2/10 糟糕

George

商务旅客
不满意:清洁度、服务设施、住宿条件和设施
Wi-Fi was very poor, bed was terrible, no tv remote, very limited tv stations. Door had to be slammed to close and got to listen to doors slamming all night, no night lights, 1 wash rag and 2 towels for a jacuzzi room, no cups, no ice bucket.
2024 年 3 月入住 2 晚
Management 于 2024 年 3 月 9 日 的回复
Dear George,Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again.Thanks,Management

6/10 一般

dasman

不满意:住宿条件和设施,员工和服务
Management 于 2024 年 3 月 9 日 的回复
Thanks,Management

4/10 很差

真实旅客

商务旅客
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Loud night!
Fire alarms going off late at night, tv didn’t work in the room, phone didn’t work - had to walk down to front desk if needed anything. Won’t stay there again.
2024 年 2 月入住 1 晚
Management 于 2024 年 2 月 26 日 的回复
Dear Guest,Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again.Thanks,Management

2/10 糟糕

Kenneth

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 4 晚
Management 于 2024 年 2 月 24 日 的回复
Thanks

2/10 糟糕

ricky

2024 年 2 月入住 1 晚
Management 于 2024 年 3 月 26 日 的回复
Dear Guest, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.

2/10 糟糕

Amy

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Will Not Stay Again
The room felt dirty, my shoes stuck to the carpet. The beds and measly pillows were horribly uncomfortable. The only towels provided were two hand towels. The pool was closed indefinitely.
2024 年 2 月入住 1 晚
Management 于 2024 年 2 月 24 日 的回复
Dear Amy,room felt dirty, my shoes stuck to the carpet. The beds and measly pillows were horribly uncomfortable. The only towels provided were two hand towels. The pool was closed indefinitely.Thanks,Management

4/10 很差

Sara

不满意:清洁度、员工和服务、住宿条件和设施
The pool was closed, the free breakfast was a joke. And the furniture and everything looked like it hadn’t been cleaned in years.
2024 年 2 月入住 1 晚
Management 于 2024 年 2 月 24 日 的回复
Dear Sara, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 很差

Rebekah

满意:清洁度
不满意:住宿条件和设施,员工和服务
Don’t expect breakfast when staying here. There was rotten oranges the whole week there and the milk and orange “juice” was reused every morning. They were only “open” during the week, and only for about 45 mins. Truly a joke of a free breakfast. Also the pool was closed. And the elevator had no paper work verifying inspection. I’m local and needed a place while my water pipes were being replaced. I recommend this place if you are just in the area tor a couple days. Just don’t expect what they describe.
2024 年 1 月入住 2 晚
Management 于 2024 年 2 月 12 日 的回复
Dear Rebekah,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Thanks,Management

2/10 糟糕

Mark

不满意:客房舒适度,住宿条件和设施
So sad to leave such a poor review
This place is terribly outdated and needs to be brought up to code. It smelled musty and unwelcoming. While the staff was polite, the recommendation to just use the heating unit carefully despite the outlet being physically burned out is very concerning. I felt the need to check out immediately for my own safety!
2024 年 2 月入住 2 晚
Management 于 2024 年 2 月 6 日 的回复
Dear Mark,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks

2/10 糟糕

Michelle

满意:客房舒适度,清洁度
不满意:员工和服务
Horrible hotel
Toilet over flowed in the floor and they just gave us a plunger and told us to keep it. The shower never would get hot water. The shower curtain did not come into the shower so the water went everywhere on the floor
2024 年 1 月入住 1 晚
Management 于 2024 年 2 月 6 日 的回复
Dear Guest,Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again.Thanks

10/10 超赞

Sikiu

2024 年 1 月入住 3 晚
Management 于 2024 年 2 月 6 日 的回复
Thanks

6/10 一般

Stephen

2024 年 1 月入住 1 晚
Management 于 2024 年 2 月 6 日 的回复
Thanks

4/10 很差

Angel

2024 年 1 月入住 1 晚
Management 于 2024 年 1 月 22 日 的回复
Thanks

6/10 一般

Joseph

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The breakfast hasn't been open the past several times I've been there
2024 年 1 月入住 4 晚
Management 于 2024 年 1 月 20 日 的回复
Dear Joseph,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back againThanks,Management

2/10 糟糕

Kalisha

不满意:住宿条件和设施
I will not never stay there again the bathroom in my room was dirty had hair all over the floor,toilet and shower the toilet was dirty I told the front desk man and he acted as if I was lying and ask to come see for his self he did and saw the problem so he had house keeping clean the bathroom so they supposedly cleaned the bathroom but hair was still all over the place I was very upset with this situation
2024 年 1 月入住 1 晚
Management 于 2024 年 1 月 20 日 的回复
Dear Kalisha,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Thanks,Management

10/10 超赞

shelly

与配偶出行
满意:服务设施
不满意:清洁度
2024 年 1 月入住 1 晚
Management 于 2024 年 1 月 11 日 的回复
Thanks

2/10 糟糕

Charles

2023 年 12 月入住 1 晚
Management 于 2024 年 2 月 6 日 的回复
Thanks

2/10 糟糕

Greg

与家人出行, 带宠物出行
不满意:服务设施,清洁度
2023 年 12 月入住 1 晚
Management 于 2024 年 1 月 6 日 的回复
Thanks

8/10 还可以

Anthony

Very quiet. Clean room.
2023 年 12 月入住 1 晚
Hotel Manager 于 2023 年 12 月 28 日 的回复
Dear Anthony,Thank you for your honest reviews as it will help others to find better and comfortable place in town.Thanks,Hotel Manager

6/10 一般

Patrick

2023 年 12 月入住 1 晚
Hotel Manager 于 2023 年 12 月 20 日 的回复
Thank you for your ratings

4/10 很差

Leticia

2023 年 12 月入住 2 晚
Hotel Manager 于 2023 年 12 月 20 日 的回复
Thank you for your review

8/10 还可以

Jim

满意:清洁度
2023 年 12 月入住 1 晚
Hotel Manager 于 2023 年 12 月 20 日 的回复
Thank you for your honest ratings as it will help others to find better place around town. We really appreciate it.

6/10 一般

Nevin

满意:员工和服务
不满意:住宿条件和设施,清洁度
Water damage room
Water damage to ceiling and walls.
2023 年 12 月入住 1 晚
Management 于 2023 年 12 月 14 日 的回复
Nevin, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

2/10 糟糕

Eli

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
By far the most disgusting hotel room I’ve ever stayed in. The shower alone looked like it was in the middle of a science experiment.
2023 年 11 月入住 1 晚
Management 于 2023 年 12 月 14 日 的回复
Dear Guest,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit.Please be assured that I have taken this up very strongly and the concerned team has been told to ensure this will not happen in future.Thanks

4/10 很差

Diane

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The look from the outside.
2023 年 11 月入住 1 晚
Management 于 2023 年 12 月 14 日 的回复
Dear Diane, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks

10/10 超赞

Kevin

2023 年 11 月入住 1 晚
Hotel Manager 于 2023 年 12 月 20 日 的回复
Thank you for your honest ratings as it will help others to find better place around town. We really appreciate it.

4/10 很差

Michael

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst yet
Check-in guy was surly. Room was dirty, stained sheets, soap holder in shower broken. Stairway carpeting was covered in stains. We took stairs because when taking elevator it made a concerning sound and had no inspection certificate anywhere inside, so we didn't feel safe. No coffee maker in room, morning coffee was cold as the weather outside. The TV remote didn't work, and the beds were the most uncomfortable ever, this weird combination of very soft and very hard. You have to experience to understand. Stay was so bad we didn't stay for breakfast as the hotel seemed to have cleanliness issues. I'm sure the manager will be very distraught to read this, but that place really should take these reviews to heart and do something about it. We go to that area a lot as we have a kid going to university nearby. We'll never stay at this place again.
2023 年 11 月入住 1 晚
Management 于 2023 年 12 月 14 日 的回复
Dear Michael, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit.Please be assured that I have taken this up very strongly and the concerned team has been told to ensure this will not happen in future.Thanks

10/10 超赞

Josh

满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
Very quiet
2023 年 11 月入住 1 晚
Management 于 2023 年 11 月 20 日 的回复
Dear Guest, I’m very pleased that you found us to be the right place to stay on this trip, got value for the price paid and that you would stay with us again.Thanks,Management

4/10 很差

真实旅客

团体旅客
不满意:清洁度、住宿条件和设施、客房舒适度
I will never stay there again.
It fell and looked pretty dirty. Was a hot tub room but the Jets in the hot tub barely worked. Hallway smell like marijuana.
2023 年 11 月入住 1 晚
Management 于 2023 年 11 月 20 日 的回复
Dear Guest,Thank you again for taking the time to share your experience and we look forward to welcoming you back in the future!Thanks,Management

2/10 糟糕

Edward

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not as advertised or shown on web site
I reserved a room for three adults. There was only enough towels, wash cloths for 1. There was only one small bar of soap. There was nothing available to hang our coats or clothing. The water from the shower emptied onto the bathroom floor. The door did not lock from the inside properly. The hotel advertised free breakfast, there was none. If all you want is some place to grab a nap this might be ok.
2023 年 11 月入住 1 晚
Management 于 2023 年 11 月 9 日 的回复
Dear Guest, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

8/10 还可以

Christine

与家人出行
满意:清洁度
2023 年 11 月入住 1 晚
Hotel Manager 于 2023 年 12 月 20 日 的回复
Thank you for your honest ratings as it will help others to find better place around town. We really appreciate it.

2/10 糟糕

Stephanie

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
Hotel hell
The place is not very clean. We had noise complaints all night because our neighbors across the hall were super loud. They were playing music and yelling. The next night the room above us flooded and no one told us. We only found out when one of us laid on a soaked bed. Then the “manager/owner” proceeded to offer us the other room’s name and info to go speak to them. We turned that down. They offered to “upgrade” us to a nastier room. They told us we could take the upgrade or leave for a one night refund. They told us to discuss it and then when we went to let them know what we decided, they had already checked us out and started a refund process. The room was booked in my name and I didn’t even give them an answer of what I wanted to do.
2023 年 10 月入住 2 晚
Hotel Manager 于 2023 年 10 月 31 日 的回复
Dear Stephanie,Thank you so much for the stay and taking the time to give us your feedback on our property. We are extremely sorry for each of the negative experience you had at this hotel as you have mentioned.Your feedback is important for us to know and urgent actions will be taken to improve our process at this property. Our apologies for the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team, hotel records and management to ensure effective actions are taken to resolve each of the issues.Request your understanding and consideration to give another opportunity and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favorably.Sincerely,Hotel Manager

6/10 一般

William

与家人出行
满意:员工和服务
不满意:住宿条件和设施
The room was half painted and things were broken in the rooom. We only basically slept there and the bed were clean and comfortable. not much of a breakfast selection
2023 年 10 月入住 1 晚
Management 于 2023 年 10 月 28 日 的回复
Dear William, I want to personally apologize for the subpar experience you had during your stay with us.Thanks,Management

2/10 糟糕

真实旅客

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SO SAD! Bilss is not the right name for it.....
This was so very sad. the gentleman at the front was friendly enough. The facility was extremely dirty in need of paint and cleaning. we arrived at 6pm in time to drop bags before our event. when we walked to our room the gentleman who was staying opposite had his door open wide, no shirt, pants open and was just watching us enter the CREEPY) The bathtub was covered in brown rust. totally unsanitary. for a family. I didn't even care that we would lose money. needless to say we checked out without staying.
2023 年 10 月入住 2 晚
Management 于 2023 年 10 月 28 日 的回复
Dear Guest,I am distressed to see your comments. I will definitely address this matter to our staff so it does not happen again to anyone in the future.Thanks,Management