Not very good experience in check in. Instructions to hotel room is not clear.
chen-shi
2024 年 5 月入住 1 晚
8/10 还可以
Kim
2024 年 5 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Stayed for my son’s JMU graduation. A quick 20 minutes away. Stayed in a townhouse. Spaces and very clean. Very nice location
Kim
2024 年 5 月入住 2 晚
6/10 一般
Richard
与配偶出行
2024 年 5 月 8 日
满意:清洁度
The surrounding of the area was clean and quiet veryi enjoying but definitely could of done a better job on the inside of the house inside with having an actual stove top to cook onț ,shower could of been bigger verbally I’d say the stay was a 6.5
Richard
2024 年 5 月入住 2 晚
8/10 还可以
Veronica
与配偶出行
2024 年 5 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
We traveled here in May 2024. This is a great place to stay. The room was clean and beautiful as pictured. My family and I would stay here again. The room felt safe and in a good area with regular security patrols.
PROS: This is a resort with lots of fun amenities to explore when you are there at the right time of the year. The room was very nice and clean and we had plenty of pillows and everything we would need for an extended stay. There are restaurants and shopping in the area if you don't want to remain at the resort. The area is beautiful to explore.
CONS: I had picked the room wanting a private outdoor space for us as was pictured. However, if you are on the first floor with a king suite on Gemstone Dr the outdoor space had no privacy as it was on the same level as everyone out biking and walking and grilling or sitting in the picnic tables outside, so be sure to specify you want an upper floor if that matters to you. The outdoor pool wasn't open yet at the time we stayed and the indoor pool was too full to use when we tried. I expect that once the outdoor pool is open then that will not be an issue. We used the spa tub in our room and it was great except for there was hair stuck in the jet from a previous user. It was hard to see until we turned on the jets and it shot out, so it was likely easily missed by the cleaning staff because the room was immaculate otherwise.
Veronica
2024 年 5 月入住 2 晚
6/10 一般
Samuel
与配偶出行
2024 年 5 月 5 日
满意:服务设施,员工和服务
I liked the uniqueness of the facility. It was a pretty big place with great people. I will say that the facility is very dated and dont exactly match the pictures on the internet. It's time for an update guys ! The tv is too small, the tv was broke, there were stains on the couch.
Samuel
2024 年 5 月入住 2 晚
8/10 还可以
Rose
与配偶出行
2024 年 5 月 3 日
I would like more information about amenities
Rose
2024 年 4 月入住 2 晚
8/10 还可以
Sung
与家人及幼儿出行
2024 年 5 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A lot of activities
Sung
2024 年 5 月入住 1 晚
8/10 还可以
Henry
与家人出行
2024 年 4 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and the staff was great. The room was a bit dated but a good value for money.
Henry
2024 年 4 月入住 3 晚
8/10 还可以
Thomas
2024 年 4 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Thomas
2024 年 4 月入住 2 晚
8/10 还可以
lauren
与家人出行
2024 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We always love staying at Massanutten. This place was perfect for the 2 of us. Very clean and close to everything. My only complaint, was there was a lpud noise throughout the night coming from a locked closet. I thought it was the air conditioner, but afyer turning it off, realized it wasnt. Needless to say, my daughter and i were awakened at 4 am...