Hotel was very comfortable and location as well, I have stayed along with my family a wonderful moments visiting the Holy place. However, I have experienced a very annoying situation with the receptionist which till the moment I haven't heard from either Hotel.com customer service or the property regarding my issue. I've been embarrassed infront other guests on breakfast to pay in advance while my booking was made to be entitled for breakfast and that's what mentioned on website. The staff couldn't solve this issue on spot or raise it to his superiors. Eventually, I had to pay again to the property and claim later. This been massaged to Hotels.com customer service and yet no proper respond from both.
I will reconsider dealing with this website in the future.
fawaz Abo Siddiq
2017 年 6 月入住 1 晚
6/10 一般
Abdullah
2017 年 6 月 16 日
满意:住宿条件和设施,清洁度
الموقع بعيد والمواصلات متعبة معهم والاكل شبة سيئ وواجهتة مشكلة في الحجز كان مع الافطار والايميل الذي وصلهم من دون افطار حتى اخر يوم كأنو يبغوني ادفع تكلفة الافطار
Abdullah
2017 年 6 月入住 3 晚
2/10 糟糕
真实旅客
2017 年 5 月 3 日
不满意:员工和服务、住宿条件和设施、客房舒适度
Worst hotel ever
They had a party all night for two nights in a row , couldn't sleep and couldn't even pray , very loud , No Sound proof for their hall
真实旅客
8/10 还可以
Sultan
2017 年 4 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
انصح في فندق
كانت ممتازه وانصح فيه لكن في مشكلتين
المواقف وعزل الصوت
Sultan
10/10 超赞
Elmetwally
2017 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice trip
Amazing
Elmetwally
8/10 还可以
esam,المدينة المنورة
2016 年 4 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
الحمد لله
رائعة وتستحق التكرار
esam
8/10 还可以
Ali,ابها
2016 年 4 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
جيدة على الرغم من تاخر الدخول بحجة عدم وصول الحجز وتم الاتصال بشركة هوتيل وماقصرو اتصلوا على الفندق