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关于洛乌伊诺酒店的点评

2 out of 5
洛乌伊诺酒店
Via N. Sauro 55, Menaggio, Provincia di Como

点评

9.2

非常棒

10 分 - 超赞。52 条好评，共有 74 条点评" "
8 分 - 还可以。17 条好评，共有 74 条点评" "
6 分 - 一般。3 条好评，共有 74 条点评" "
4 分 - 很差。1 条好评，共有 74 条点评" "
2 分 - 糟糕。1 条好评，共有 74 条点评" "

9.6/10

清洁度

9.8/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
古典式酒店
房間舒適，湖景，早餐豐富，古典式酒店，有氣派。
2019 年 10 月入住 1 晚
Sara 于 2019 年 10 月 23 日 的回复
Thanks a lot for the review!!:) I hope google translate can help me with the chinese! 感 谢您的评分！ 非常感谢您的评论

8/10 还可以

Adam，Newtownards

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good value, tidy room with a beautiful view. A couple of small downsides being the steep hill (really not ideal whilst feeling ill and impossible to get an Uber) and slightly dated bathroom suite.
2024 年 5 月入住 1 晚

8/10 还可以

Franziska

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location is up a hill with a nice view of the lake. My room looked just like the pictures online and was really cozy. I could book breakfast for 10€/day, breakfast service was great and Stuff is really attentive and friendly. The City and Lake is only a 15-20 minute walk down the hill
2024 年 3 月入住 2 晚
Sara 于 2024 年 4 月 4 日 的回复
hello Franzika, Thanks a lot for your kind review! Sara

4/10 很差

真实旅客

满意：清洁度
不满意：员工和服务、住宿条件和设施、客房舒适度
Generally to avoid
Disapointing hotel. The place could feel nice with a little effort, but it looks like the owners don't really understand how hotels should feel like. A 2-star motel feels more welcoming, despite the nice front of house person.
2023 年 10 月入住 1 晚
Sara 于 2023 年 11 月 18 日 的回复
Hello, we don’t know who to reply to as you didn’t signed the valuation or comment. However, we are sorry to hear you didn’t feel welcome. This is exactly the opposite way we run Hotel Loveno. Thanks however for the kind words referring to front person. Have a nice day, Sara

10/10 超赞

Gerd

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I love Loveno...
Sehr nettes Personal, leckeres Frühstück und Abendessen. Bar verfügbar. Top Lage mit schönem Blick auf den Comer See.
2023 年 10 月入住 2 晚

10/10 超赞

Melissa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We loved this hotel for our stay in Lake Como! Clean with an amazing view of the lake! Staff was accommodating and nice. 10 minute walk to center of town and ferry. Highly recommend!
2023 年 8 月入住 2 晚
Gaia and HL Team 于 2023 年 9 月 13 日 的回复
Hello Melissa,thank you so much for your review! We are happy that you enjoyed your stay here! Hope to see you again

6/10 一般

Maria

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Overall the property was good value and the staff were amazingly helpful. However, one major caveat of this property is that it is not easily accessible by foot as the only local road to get here is an incredibly rocky and steep path which is impossible with any kind of luggage. In order to get to the centre of Menaggio, this is the only safe road down without a car. It is a good 10 minute walk up and down without luggage for those who are mobile. If you are not driving to the property, consider staying at the waterfront area. Otherwise, it's a quiet and lovely part of Menaggio.
Giulia & HL Team 于 2023 年 9 月 9 日 的回复
Thank you Maria for your review!We are sorry for the inconvenience of the road, but we are always available to help with any eventuality.

10/10 超赞

Robin

Clean friendly. We could walk to town. Private parking
2023 年 9 月入住 2 晚

10/10 超赞

Andy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk and admin help was very good!
2023 年 8 月入住 1 晚
Gaia and HL Team 于 2023 年 9 月 5 日 的回复
Hello Andy,thank you so much for your review and your lovely words!Hope to see you again

10/10 超赞

Marlies

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sehr sauber, kostenlose Parkplätze vor der Haustür, wunderschöner Seeblick vom Zimmer aus
2023 年 8 月入住 2 晚
Gaia and HL Team 于 2023 年 9 月 3 日 的回复
Hello Marlies, thank you so much for your review! Hope to see you again

8/10 还可以

Madleen

2023 年 8 月入住 3 晚
Gaia and HL Team 于 2023 年 9 月 3 日 的回复
Hello Madleen, thank you so much for your review!

8/10 还可以

Gabriella

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 3 晚
Gaia and HL Team 于 2023 年 8 月 4 日 的回复
Hello Gabriella,thank you so much for your review!

10/10 超赞

Edward

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
BBC and CNN
2023 年 7 月入住 2 晚
Gaia and HL Team 于 2023 年 7 月 30 日 的回复
Hello Edward,thank you so much for your score and beautiful photos!Best Regards

10/10 超赞

philippe

2023 年 6 月入住 1 晚
Alice & HL Team 于 2023 年 7 月 3 日 的回复
Thank you very much Philippe for your super score :-) Best regards

10/10 超赞

Kristin

2023 年 6 月入住 1 晚
Alice & HL Team 于 2023 年 7 月 2 日 的回复
Dear Kristin, thank you very much for your super review :)Best regards, Alice

10/10 超赞

Helmut

2023 年 6 月入住 2 晚
Sara HL 于 2023 年 7 月 13 日 的回复
HI Helmut! Thanks a lot for your review!

10/10 超赞

Ruby

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The hotel is lovely. The staff very nice. Dinner was wonderful on the back patio. The grounds are lovely with roses and hydrangeas. Nice 10 min walk to town square and lake. Used GPS to walk whick took us through a lovely path and a small waterfall. Ferry add another 3 minutes. Hope you are not a light sleeper, right next to the road where you hear every car, truck and motorcycle pass. We are here in mid/late June so no a/c and open windows are a must. A bit of construction happening all around the lake so cranes obstructing views.
2023 年 6 月入住 1 晚
Gaia and HL Team 于 2023 年 6 月 20 日 的回复
Hello Ruby, thank you very much for the review! we are happy that you enjoyed staying at our hotel and appreciated our services. Unfortunately, they are doing some work and the crane is certainly not pretty to look at!

8/10 还可以

Melvyn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable, clean and friendly.
An old but lovely hotel on the outskirts of Menaggio. Helpful staff and a great breakfast. It is a walk up a steep hill to get to the hotel but there is a pretty walkway next to the river. The only downside was traffic noise from the adjacent road.
2023 年 6 月入住 2 晚
Gaia and HL Team 于 2023 年 6 月 18 日 的回复
Hello Melvyn,thank you so much for your review! Hope to see you again.

10/10 超赞

john

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect.
The hotel room we had had a spectacular view of the lake and a verdant garden. The staff was very friendly. The bed was comfortable and the room was clean. The only note I would tell people that stay is that you probably want a taxi to pick you up at the ferry and take you to the hotel with your baggage. We climbed the steps, there are many, and despite being in pretty good shape, we needed showers. (The walk is fine when you don’t have luggage.) I loved our 3 nights here and would recommend this hotel to others.
2023 年 5 月入住 3 晚
Gaia and HL Team 于 2023 年 6 月 3 日 的回复
Hello Rudolf,thank you so much for your review! We are happy that you enjoyed your stay.Hope to see you again

10/10 超赞

Adam

满意：住宿条件和设施
2023 年 5 月入住 2 晚
Alice & HL Team 于 2023 年 5 月 27 日 的回复
Thank you very much for your review! We hope to host you again :)Best regards,

10/10 超赞

Sebastian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, only 10 minutes scenic walk to Menaggio town center. Clean room with sea-view. Breakfast very good. Everybody was very friendly.
2023 年 4 月入住 1 晚
Gaia and HL Team 于 2023 年 4 月 19 日 的回复
Hello Sebastian,Thank you very much for your review! It was a pleasure for us!! Hope to see you again

10/10 超赞

Dominic

2023 年 4 月入住 3 晚
Gaia and HL Team 于 2023 年 4 月 10 日 的回复
Hello Dominic, Thank you for your review!

10/10 超赞

Gitta

满意：清洁度、员工和服务、服务设施、住宿条件和设施

8/10 还可以

Peter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 2 晚
Sara HL 于 2022 年 10 月 15 日 的回复
Hello Peter, Thank you for your review!

10/10 超赞

Jayne

2022 年 9 月入住 2 晚
Sara HL 于 2022 年 10 月 7 日 的回复
Hi Jayne, Thanks for your valuation! Kind Regards, Sara

10/10 超赞

Yuval

2022 年 9 月入住 2 晚
Sara HL 于 2022 年 9 月 30 日 的回复
Ciao Yuval! Thanks a lot for your valuation! It means a lot.

10/10 超赞

Felix，Staefa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolut empfehlenswert, das Personal ist super und freundlich, die Preise z.B. für Getränke usw. sind sehr günstig, das Hotel ist idyllisch, hat einen schönen Garten und sehr grosse, renovierte Zimmer, nicht zu vergessen ist die wahnsinnige Aussicht mit Fernblick auf Menaggio und den See, wir waren extrem zufrieden, grossen Dank, bravo.
2022 年 9 月入住 2 晚
Gaia and HL Team 于 2022 年 9 月 19 日 的回复
Hello Felix, thanks a lot for your lovely words!!

8/10 还可以

elodie

2022 年 7 月入住 3 晚

10/10 超赞

Miranda

2022 年 7 月入住 2 晚

10/10 超赞

Christian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastiske Hotel Loveno
Kjempefint hotell med nydelig beligghet i Menaggio. En fantastisk hage med fin utsikt utover Lago di Como. Vertene er utrolig imøtekommende og hjelper deg med hva det måtte være. Anbefales på det sterkeste!
2022 年 7 月入住 2 晚
Sara HL 于 2022 年 7 月 21 日 的回复
Ciao Christian, thanks a lot for your kind words and fantastic valuation!!

10/10 超赞

Michael

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
En pärla hos paolo
En riktig pärla. Paolo som äger och driver hotellet var en trevlig bekantskap. Hotellet är relativ enkelt men supertrevligt. Servicen i toppklass och trevlig utsikt över sjön. Mycket prisvärt!
2022 年 6 月入住 1 晚
Gaia and HL Team 于 2022 年 7 月 6 日 的回复
Hello Michael, thank you so much for your review!! Hope to see you again

2/10 糟糕

WOLFGANG

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I need to find out with the hotel why the haven’t refunded yet the one night we couldn’t stay there - because of the airplane cancellation from Grankfurt Germany. I contacted the hotel to alert them and cancel . I would like to be charged only for 1 night .!! Thank you ! The staff and owners where perfect . I just didn’t even think that the system would not refund me. Thank you for correcting this !
2022 年 5 月入住 2 晚
Sara HL 于 2022 年 6 月 17 日 的回复
Hello Wolfgang, as explained several times by phone and in-person (I spoke with you), you asked us to keep the room for you, we did it that is the way you had to pay. Also, if you cancel one day or the same day per our policies you are not suitable for free cancellation. The aeroplane caused your problems you need to deal with them, not with us. Sometimes it would be nice to review the guests too. However, I wish you to solve this with the air company

10/10 超赞

Andrea

满意：清洁度、员工和服务、服务设施、住宿条件和设施
simpatico e famigliare
2022 年 5 月入住 3 晚
Sara HL 于 2022 年 6 月 17 日 的回复
Grazie Andrea, Sara

8/10 还可以

Enrica，Wabern

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wir haben unseren Aufenthalt im Hotel Loveno sehr genossen. Besonders hervorzuheben ist das unglaublich freundliche und hilfsbereite Personal. Sie haben uns Restaurants in der Umgebung empfohlen und gleich einen Tisch für uns reserviert. Auch die Lage und Umgebung waren für uns sehr angenehm. Das Hotel ist gut mit dem Auto zu erreichen und bietet bequeme Parkmöglichkeiten. Ins Zentrum von Menaggio führt ein kurzer, hübscher Spaziergang. Die Seesicht und der Balkon ins Grüne waren wunderschön. Als einzigen eher negativen Punkt wäre zu nennen, dass unser Zimmer sehr ringhörig war und man die Zimmernachbarn, das Ein- und Ausgehen im Gang und die Wasserleitungen sehr gut hört. Wenn man sich dessen bewusst ist und etwas Rücksicht aufeinander nimmt, ist das aber nicht so schlimm.
2022 年 5 月入住 3 晚
Sara 于 2022 年 5 月 17 日 的回复
Grazie mille Enrica!! :)

10/10 超赞

Amy

2022 年 5 月入住 7 晚
Gaia 于 2022 年 5 月 17 日 的回复
Thank you!

10/10 超赞

Ulla

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Eine tolles Hotel, wunderbare Lage. Vom Speisesaal/Bar/Zimmer prächtige Sicht auf Comersee. Personal äusserst freundlich und zuvorkommend.
2022 年 4 月入住 3 晚
Gaia 于 2022 年 4 月 26 日 的回复
Thank you so much! It was a pleasure!

10/10 超赞

Sara

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Adorably quaint
This is a family run place and it was so nice and relaxing. The family was helpful and so lovely. Definitely a beautiful place to stay.
2021 年 8 月入住 2 晚
Camilla & Hotel Loveno team 于 2021 年 9 月 5 日 的回复
Thanks a lot, Sara! :)

8/10 还可以

ludovic

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 3 晚
Sara HL 于 2020 年 10 月 1 日 的回复
Hello Ludovic, thanks for your review! Sara

8/10 还可以

Thomas，Köln

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Schönes kleines familiengeführtes Hotel mit sehr zuvorkommenden Gastgebern. Von den Balkonen schöne Sicht auf den See. Allerdings auch Unruhe durch die Strasse, wobei die Fenster aber gut abdichten. Aufgrund der Berglage nicht geeignet für mal eben ins Dorf gehen.
2020 年 9 月入住 3 晚
Sara HL 于 2020 年 9 月 24 日 的回复
Ciao Thomas! Thanks for your review! Sara

10/10 超赞

Rémi，Den haag

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place, beautiful garden, at walking distance from the boats and city center
2020 年 8 月入住 2 晚
Sarà HL 于 2020 年 9 月 19 日 的回复
Ciao Remi! Thanks a lot for your review and kind words 😊

6/10 一般

真实旅客

团体旅客
满意：员工和服务
不满意：客房舒适度，清洁度
Not aging too well...
Run down, lacking cleanliness.
2020 年 9 月入住 1 晚
Sara HL 于 2020 年 9 月 17 日 的回复
hi, we are sorry you didn't feel good in our place. We would have liked to know about these problems during your stay, or at least it would be more appropriate to know who we are replying to, to be able to give a proper answer. We hope you will give us another chance to welcome you and make you feel wonderfully at Hotel Loveno.

8/10 还可以

Jorge

满意：清洁度、员工和服务、住宿条件和设施
Nice view
Service was excellent, the view from the room was nice but sadly it didn’t have normal white blankets that any hotel should have. So we got cold a bit that night.
2020 年 8 月入住 1 晚
Sara HL 于 2020 年 9 月 3 日 的回复
Hello Jorge, thanks for the review and sorry for the inconvenience. Usually, the 30th of August the blankets are not necessary, but we always have extra blankets available on request. Sara

10/10 超赞

aurelio alberto

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 5 晚
Sara HL 于 2020 年 9 月 3 日 的回复
Grazie mille Aurelio per la valutazione! Sara & Paolo

10/10 超赞

真实旅客

Phantastic location, beautiful, very clean, breakfast in-house or in the garden with view to the lake, as well our balcony, Paolo and his team are very friendly and helpful. It is also nice to spend time in the eveninf to enjoy a good meal or nice drink. 10 minutes walk down to the lake, we also started hiking tours to the mountsins
2020 年 8 月入住 3 晚
Sara & Paolo 于 2020 年 8 月 29 日 的回复
Thanks a lot for the review!!

10/10 超赞

Ufuk

2020 年 7 月入住 2 晚
Sara 于 2020 年 8 月 14 日 的回复
Thanks a lot Ufuk! Sara

10/10 超赞

S

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great find
We loved this place. I think that’s the best view we have ever had from a hotel bedroom. The room was simple but clean, light and airy. Great base to get the ferries and visit other towns. Secure parking.
View from our bedroom. Doesn’t get better than this.
Breakfast in the garden. Yummy cappuccino.
2020 年 7 月入住 2 晚
Camilla 于 2020 年 7 月 28 日 的回复
Thanks, S! Hope to see you again soon :)

10/10 超赞

Anna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing hotel and service
We had an amazing stay at this hotel. The service was beyond what we could ever expect, all staff at the hotel was extremely friendly, happy, positive and service minded. It felt like being at home. The rooms were big and very clean. The breakfast was tasty and at a good price. The view was amazing. We didn't have a car so we walked back and forth from menaggio center, it was a bit sweaty but worth it for the view. We will definitely be back!
2020 年 7 月入住 2 晚
Camilla 于 2020 年 7 月 12 日 的回复
Thanks a lot, Anna! Hope to see you again soon :)

10/10 超赞

jeanete

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 6 月入住 1 晚
Sara 于 2020 年 6 月 23 日 的回复
Thanks a lot Jeanete!! 😊

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ausblick, Flair, Gastfreundlichkeit und Speißen waren vorzüglich.
2019 年 8 月入住 2 晚
Sara HL 于 2019 年 12 月 16 日 的回复
Thanks a lot for your kind words and valuation!

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sympathisch, tolle Sicht, stilvoll.
2019 年 10 月入住 2 晚
Sarà HL 于 2019 年 10 月 29 日 的回复
Thanks a lot!! Sara